The calls start out the same “My Jeep Renegade needs a new engine….” or “My Jeep Grand Cherokee was towed to the shop after stalling…” and the service department validates the concern, diagnoses the problem, is all set to make the repair BUT…Now, they are dealing with Jeep parts on back order with no estimated time of arrival. “They are providing me a loaner but it’s been weeks (or months) and I still have no answer on when my vehicle will be fixed.”
Now, please understand this happens with all car manufacturers not just Jeep. However we have noticed lately many calls are regarding Jeep parts on back order. There is no particular rhyme or reason as to why a part on back order–it could be a case of supply and demand, factories closing down, manpower issues. The reasons behind the delay is not important–the effect on you however–well that’s another story.
If you are within your State Lemon Law parameters, after a defined number of days, you can file a Lemon Law claim. In Pennsylvania, for example, its 30 days out of service in the first 12 months or 12,000 miles (whichever comes first.) In New Jersey, it’s 20 days within the first 24 months or 24,000 miles (whichever comes first). So if the part is on back order and the car is in the shop for that amount of days, you have the right to seek recovery.
But what if you are within your warranty but outside your Lemon Law parameters? Depending on the length of time, there still could be a breach of warranty being that car is not being fixed efficiently and effectively. In the past, we have been successful using the Magnsuon Moss Warranty Act in these types of cases. The important thing is to remember to record your time out of service, and make sure that when you finally do receive a repair invoice it clearly outlines the amount of time you were without your vehicle.
If you are dealing with Jeep parts on back order, or being stalled by any delay with any warrantied auto repair, we certainly recommend that you take a look at your rights under State and Federal Laws. Feel free to reach out to us to discuss the situation and see if and how we can help.