Lemon Law Woman

Infotainment Problems Irritate Odyssey & Pilot Drivers

April 14, 2021 By: LemonLaw Category: backup camera, Car Lemon Law, Honda, navigation system, Odyssey, radio

The more time we spend in our vehicles, the more time we rely on the infotainment system to keep us entertained and safe. But what happens if your back up camera does not work, your screen goes blank, your speakers consistently crackle? Suddenly, drivers start to loathe this malfunctioning luxury, and that is exactly what is happening with Honda Odyssey and Honda Pilot drivers calling in to the 1 800 LEMON LAW hotline to see what can be done about their infotainment problems. We are resolving a number of Honda infotainment cases for consumers throughout the Country.

Many Odyssey and Pilot drivers are dealing with infotainment problems within months of obtaining their vehicles . What is especially frustrating is that after multiple trips to their certified Honda dealers, to resolve the issue, there still appears to be no permanent fix for these intermittent infotainment glitches.

Types of Infotainment Issues

Drivers have complained that Honda’s defective infotainment centers would routinely freeze or crash, often while the Honda Odyssey and Honda Pilot were in motion. The sudden disablement of the infotainment center is a serious safety hazard for drivers, as the abrupt loss of technology in the vehicle can be a distraction while driving. The faulty infotainment center could also responsible for unsafe driving in the Honda Odyssey and Pilot, due to the disabling of safety features such as rear view camera, speedometer, parking assistance, and navigation. Drives could also deal with loss of audio with the radio and bluetooth. The screen could read “radio unavailable” and often emit crackling sounds through the speaker.

What Should You Do If You Have Infotainment Issues?

If you are a Honda Odyssey or Honda Pilot owner dealing with a defective infotainment center, make sure you report your problems to a certified Honda dealer and keep a record of any and all repairs. Once your vehicle is back in the shop repetitively for this issue or an extended period of time, you may be entitled to a repurchase, replacement or significant compensation depending upon the number of repairs and the nature of the work completed. And best of all, under the laws we work with, the representation is 100% cost-free. To take advantage of your consumer protection laws, fill out our Get Rid of Your Lemon form or call 1 800 LEMON LAW ( 1-800-536-6652). We will be glad to discuss your situation and get you back on the road to recovery.


Share this post:


12 Responses to “Infotainment Problems Irritate Odyssey & Pilot Drivers”


  1. #1 Common Car Problems and Their Typical Cost - YouFixCars.com says:

    […] If you have a Honda, check out this information about common Honda car issues. […]

    • #2 Antionette Adcock says:

      Have a 2020 Honda Odyssey which the infotainment center is out. Dealership has told me nothing can be done to correct since Honda Corporate has not found a fix. Dealership states they have no idea when they will have a repair. Honda know of this issue yet continues to sell the vehicle.

      • State: TX
    • #3 LemonLaw says:

      @Antionette: Once the car is back in 3 or more times, please reach out to us at 800 536 6652.

      • #4 Stephanie Johnson says:

        I have had my car in 3 times and continually call my dealership. They are not concerned Because it’s a luxury they act like. But my backup camera doesn’t work, I loose my odometer while driving and Bluetooth completely doesn’t work dropping calls and I can’t use my phone. They blamed
        My cords the first time. Then I finally convinced them to check the log and they saw the issues. I’m tired of this. My car only has 15,000 miles and it’s 2021 black edition Honda Pilot. I didn’t pay 58,000 for a car that doesn’t have phone, stereo , cameras, odometer , oh and the steering wheel heater doesn’t work half
        The time.

        • State: Ga
      • #5 PETER RUSSO says:

        MY 2021 HONDA PILOT TOURING, WITH JUST UNDER 6,000 MILES ON IT, HAS STARTED TO HAVE INFOTAINMENT SYSTEM PROBLEMS. IT HAS POWER, BUT NO SOUND AND NOTHING WORKS. EVEN THE REAR ENTERTAINMENT SYSTEM DOESN’T WORK, WHICH EFFECTS MY CHILDREN AND THERFORE EFFECTS ME. THE REAR ENTERTAINMENT WILL TELL ME DISC LOADING AND NOTHING HAPPENS. THE MESSAGE “TUNER FAILURE” POPS UP ON THE SCREEN AND THE CRACKLING THROUGH THE SPEAKERS ARE INCESCENT. IT’S DRIVING MY FAMILY INSANE. I HAVE AN APPOINTMENT WITH HONDA ON 1.17.21. WE’LL SEE HOW THAT GOES

        • State: New York
      • #6 LemonLaw says:

        @Peter, once you are back four times for the same issue, please call us at 800 536 6652.

        • #7 Steve says:

          We’ve had our 19 Odyssey back to the dealer at least 4 times by this point. Got an email today that they are going to replace the infotainment unit. We’ve never had any issues with the backup camera or even the unit itself cutting out though. Ours was only the radio/bluetooth that cuts out and crackles. The crackling will even happen when the audio is turned off.

          • State: NJ
        • #8 Mykelle Kenner says:

          Having issues with my 2021 honda system. Screen went Black Tuesday March 7th and pops back on every now and then. I took to a Honda dealership today March 10th and was informed they had to reach out to Honda management to solve the issues because they don’t know “what’s causing this issue” seems to be a known issue to me.

          • State: IN
        • #9 LemonLaw says:

          @Mykelle: Keep pushing and make sure you get repair records for each visit. Once you have three repair records, reach out to us at 800 536 6652. If they have no fix, make sure they write that in the invoice.

          • #10 LemonLaw says:

            @Steve: Did you receive the notice about the class action suit? Did you opt out? If not, you need to file a claim asap – https://www.settlement-claims.com/infotainment/Hondaindex.aspx If you did opt out, we can help get more than the class will provide so call us at 800 536 6652.

            • #11 Gary Head says:

              2021 Odyssey with infotainment system problems. The screen periodically flickers on and off momentarily. I took it in for this at 35,995 miles to have it looked at under warranty. They could not reproduce the problem while it was in the shop, so they sent me on my way. Now the GPS tracking system has malfunctioned, and the clock has stopped working. The tech at the dealership confirms that the FAKRA connections are not making good connection and need to be replaced. Even though this is very well-known problem for Honda, they are still hanging me out to dry and making me pay the full amount since I am now out of the warranty period. This is absolutely shameful behavior for Honda who has until now enjoyed a stellar reputation. I may never buy another Honda because of this.

              • State: Texas
            • #12 LemonLaw says:

              @Gary: We would be happy to help. Please call us at 800 536 6652 to discuss your rights.


              Leave a Reply




              *Indicates required field.