Lemon Law / Choosing an Attorney
Choosing a Lemon Law attorney may look easy, but to be certain you are making the right choice, it takes more than clicking a link found in advertisements and search engine results. Select the wrong law firm, and it can spell disaster for your case and your wallet.
But if you ask the right questions, accept nothing less than answers that can be backed up with facts, and promise yourself to make no decision until you are confident in doing so, the chances of having a sour experience with a Lemon Law attorney can be cut down dramatically.
Since 1991, LemonLaw.com, a website of Kimmel & Silverman, P.C., has provided the most up-to-the-minute, helpful information for consumers interested in the Lemon Law. Our site is updated daily to present current issues and topical subjects that may affect you.
Browse LemonLaw.com, and you will see advice on car buying, news stories, lists of the best and worst cars, legislative efforts to improve consumer laws, dealer scams, and plenty of success stories, with new information being added all the time.
The more information you have from us, the more you'll come to realize that we are a firm that does its homework, is involved in legislative protection, and vigorously fights to ensure success for clients.
As of Thursday, September 21, 2023, we have successfully handled over 100,000 individual Lemon Law and Breach of Warranty cases, having recovered more than $140 million for clients while representing them without charge. That's more than 20 years of real Lemon Law experience; not "general practice", "personal injury", or some other legal work.
The principals of the firm, Bob Silverman and Craig Kimmel, seek only aggressive, knowledgeable, and motivated attorneys and staff to ensure that the pressure stays on the manufacturer to resolve the dispute to your satisfaction. If a fair and reasonable outcome is not reached, we will do whatever is reasonable and necessary to prepare the winning case for trial, and we will try that case to verdict, again without charge to our clients. It is that commitment to doing things methodically and purposefully that is the hallmark of our approach.
Imitation they say, is the sincerest form of flattery, but when it comes to choosing between our firm and another – one that copies rather than leads, that duplicates rather than innovates, that spends money on advertising, but none on legislative protection for consumers – it makes you wonder why they so desperately want to be like us.
Firms have taken note of our efforts and, in recent months, have spent tremendous amounts of money placing Internet advertisements. Copycat websites are popping up all over. We have seen firms come and go within a few months, while others try to sell their services by making strange claims. One firm actually tries to convince consumers that they can be in closer contact with clients, and that, as such, it makes up for their inexperience in Lemon Law representation.
When hiring a Lemon Law attorney, it is very important that you ask questions and not rely solely on self-promoting advertisements and websites.
Here are some items you should always consider:
Our lawyers work in each state we practice, and each of our six offices is fully-staffed. Each office is managed by an experienced Lemon Law attorney and has a staff of knowledgeable litigation support personnel.
Very few Lemon Law firms have physical offices in other states, but many of them say they do. Try calling the local phone number or stopping by sometime, and there is no office and nobody there.
Unfortunately, firms sometimes buy "addresses" to look more established and gain new business. We know of one firm that has no offices in many of the states they claim to practice in. If you see a little asterisk explaining that these are "of counsel" locations, it means they are not directly owned or operated by the law firm. Be as wary of the "of counsel" lawyer, as you would be of the "of counsel" surgeon. Limited knowledge and lack of experience is often the hallmark of such arrangements and that could detrimentally affect your case.
Kimmel & Silverman litigators travel each day to wherever we need to be for our clients' cases, litigating claims where they are likely to have the greatest return for them.
Credibility – In many states, lawyers are not permitted to use the terms "expert", "specialist", or "premier" in advertising because it gives the public an impression that cannot be verified by objective proof.* Sadly, the rules are not always enforced and some firms use these terms anyway.
Rather than accepting the self-promoting tag lines of a law firm, look around and see what community leaders, legislators, and the media say. In our region, the media turn to Kimmel & Silverman for Lemon Law information. Outlets such as The Philadelphia Inquirer, Pittsburgh Post Gazette, Inside Magazine, Boston Globe, Courier Post, Star Ledger, News Journal, Consumer Reports, Kiplingers, Black Enterprise, and hundreds more have interviewed our attorneys and clients for educational consumer features.
Our attorneys have been interviewed by Good Morning America, The CBS Early Show, Extra, and hundreds of radio and television news and talk programs. Want proof? Visit our online newsroom and see for yourself that Kimmel & Silverman is the place to turn for the news and views consumers can use. In fact, when journalists are faced with their own lemon cars, many have turned to our Firm for help ‐ and they receive it.
Former Clients – From state senators, to judges, police, media personalities, professional athletes, doctors, religious leaders, fellow lawyers, musicians, union tradesmen, and most importantly, the average person, our clients have come from all parts of society, from diverse economic groups and from all segments of society, and we are proud of it!
Passion – Kimmel & Silverman is more than just a Lemon Law firm, we are consumer advocates.
Kimmel & Silverman was the only outside firm working with the Pennsylvania House of Representatives Consumer Affairs Committee on two critical amendments to the Lemon Law; the first to add leased cars, and the second to both tighten notification for "buyback" cars and penalize violators.
In the last few years alone, we have pushed back the trend of cases favoring business rights over consumer rights. We fought to the Supreme Court of New Jersey against American Honda, which claimed that people who lease cars in New Jersey had no Federal warranty rights. We have been to the Circuit Court of Appeals in Federal Court in cases proving that certain manufacturer-sponsored "informal dispute resolution programs" were not fair to consumers.
We have testified repeatedly and will continue to do so, to promote added protection for motorcycle and Recreational Vehicle owners. Craig Kimmel co-wrote the Nation's first-ever Computer Lemon Law Bill back in 1999 and persists in working towards its passage in Pennsylvania and other states.
Our class-action claims have been used to effect substantial changes in production cars suffering from brake, engine and other concerns.
New Jersey Judges recently invited Founding Partner Robert Silverman and several K&S attorneys to train mediators and arbitrators on how to hear Lemon Law cases.
Even our public awareness campaigns and the self-titled "Lemon List" of problematic cars have been a positive force in effecting change. In 2002, for example, Mazda revised the design of their MPV minivan and brought it to our attention directly, noting that our publication of the consumer complaints of the prior vehicle was noted by upper levels of the company. Seeking to have us understand that changes were made and consumers were heard, we lauded Mazda for its response to those problems.
Several years ago, we peeled open the lid on secret, but common, dealer financing scams known as "spot delivery". At information seminars across Pennsylvania and New Jersey, we taught consumers how they can avoid being "taken for a ride" when buying a car.
With a team of over fifty attorneys, paralegals, clerks, administrators, and experts, we are driven to help consumers.
We hope that this information proves educational and helpful. We thank you for considering Kimmel & Silverman as your Lemon Law attorneys. If you want us on your team, call 1-800-LEMON-LAW or fill out our Get Rid of Your Lemon form. Your Recovery is our success.
Bob Silverman & Craig Thor Kimmel
Founding Partners, Kimmel & Silverman, P.C.
*According to Rule 7.4(b)(1) and (2) of the Pennsylvania Rules of Professional Conduct and Peel v. Attorney Registration and Disciplinary Commission of Illinois, 496 U.S. 91, 110 L.Ed.2d 83, 110 S.Ct. 2281, a lawyer may not state that he is a "specialist" unless the lawyer has been certified as a specialist by the approved certifying organization. That lawyer may then only hold himself out as a "specialist" in accordance with the rules of that authority.