Chrysler’s $200 “Friends And Family” Discount Asks Car Buyers To Sign Away Their Rights

October 19, 2015
By: Robert Silverman

What are your rights worth to you?

If you said “$200,” Chrysler may be able to help you with that (although you may want to reconsider).

Reports are coming in that some Chrysler dealerships have been including arbitration clauses in customer agreements, adding them to sales contracts in exchange for a relatively meager $200 discount – commonly referred to as the “friends and family” discount – even when the purchaser isn’t a friend or family member of the dealer.

Arbitration clauses restrict the means by which you can seek relief when there is a dispute or problem with your purchase. The specific arbitration clause mentioned above, listed in Chrysler’s “Employee Advantage – Friends Program Pricing & Acknowledgement Form,” restricts consumers from suing under the Lemon Law and/or Federal Warranty Laws.

This means, if the car is defective or breaks down repeatedly, the only avenues for remedy are governed by Chrysler (i.e. through Chrysler customer service or an authorized Chrysler dealership). No State Lemon Law or Federal Warranty Law will be able to help you.

That said, it is possible to buy a car at a discount without signing away your rights. We understand that buying a car can be an exhilarating, yet exhausting process, and by the end of the day, you just want to sign what you have to sign to get into your new car and off the lot. But you shouldn’t let your guard down once you’ve decided to make your purchase; shifty dealers may try to take advantage of you when you’re least expecting it.

Keep these tips in mind to avoid signing away your Lemon Law rights:

  • ALWAYS negotiate your best price; you don’t need to sign away your rights to get a deal.
  • ALWAYS read paperwork thoroughly, at the time of sale, before you sign it.
  • NEVER sign any automotive sale agreement or lease that includes an arbitration clause.
  • NEVER sign any legally binding document you don’t completely understand.

Respective to the average cost of a new car, $200 is a very small amount of money, and – as mentioned earlier – it is often possible to negotiate the price of a vehicle lower than the dealer invoice. Waiving your rights for something you could get anyway simply isn’t worth the trade-off.

So ask yourself one more time: Are your state and federal rights really worth $200 to you? While the beckon and call of two bills may sound alluring, you may come to regret it should you experience any problems with your vehicle down the road.

If you live in Pennsylvania, New Jersey, Delaware, Maryland, Massachusetts, New York, or Ohio, feel free to call us at 1-800-LEMON LAW (1-800-536-6652), and we’ll be happy to answer your questions, address your concerns, and – if applicable – file a claim on your behalf. If we are able to help, there is no cost to you at any time!

Original Source: Jalopnik | Via: CBS News

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2 Responses to “Chrysler’s $200 “Friends And Family” Discount Asks Car Buyers To Sign Away Their Rights”

  1. #1 Anna Edwards says:

    And if it’s a Chrysler, you will indeed have many many major problems. I purchased a brand new 2014 Cherokee and have so far been out a car well over 50 days due to a repeatedly failing transmission. Their excuse: no computer code, so we can’t duplicate the issue…in other words, I’m making up the mid-traffic losses of power @55 mph because I enjoy taking time off of work to visit the dealership and argue with service every time I try driving my car again. This is my third and final jeep. It is a death trap. Chrysler is well aware of the problems with the 9 speed transmission and software on these. They are violating the several laws. They don’t care.

    • #2 LemonLaw says:

      @Anna: We just filmed several TV stories pertaining to this issue. What state are you from? I want you to please go to and find the lemon law firm in your state to discuss this matter. We have resolved close to 1000 of these cases.

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