We have previously reported about the numerous problems Ford and Lincoln drivers are encountering with their Microsoft Sync/My Touch systems. Dropped calls, navigation failure and computer issues are just the tip of the iceberg; and now many consumers are being told another software fix will not be available until June 2012. We have seen this problem in numerous Ford models, including the Edge, Focus, Explorer and Escape as well as the Lincoln models, most notably the MKX; and we have already represented numerous clients throughout Pennsylvania, New Jersey, New York, Maryland and much of the rest of the Northeast who are dealing with this situation.
If you are back to a Ford or Lincoln authorized dealership three or more times for problems with your Sync, it is imperative that you look into your Lemon Law and Breach of Warranty rights. You could be entitled to free legal representation and either a new vehicle, a complete repurchase or significant monetary compensation based upon your issue. Beware of dealers offering to make a couple payments to comfort the blow; this could serve as a settlement and ruin your Lemon Law claim. You are entitled to certain remedies and the responsibility lies on the manufacturer, not the dealer. If the dealer is offering something that you feel is less than you deserve, chances are it is less than you deserve.
For more information regarding your sync situation and to see if you qualify for free Lemon Law or Breach of Warranty representation, please fill out our Get Rid of Your Lemon form. We will review your information and see if recourse is available.