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Is Your Ford Sync System Not In Sync?

August 04, 2011 By: LemonLaw Category: Ford, ford f-truck

When Ford and Microsoft teamed up to put together the ultimate entertainment and communication system, it received a tremendous amount of positive press.  Sync has a lofty goal, serving as an all-in-one unit that allows you to make hands-free calls, receive audible text messages, connect to google maps, and control your music settings.  It even communicates with the driver when something is going wrong within the vehicle and connects directly to 911 if the airbags deploy.  Sounds too good to be true, right?  While some drivers are singing Sync’s praises, there are others who think their Sync stinks.  There is even a message board where consumers gripe daily about the issues with their Sync unit, seeking answers to their problems.

Dropped calls, poor reception, incorrect music data, electrical problems, the navigation system is inoperable…..frustrated Ford drivers have called the 1-800 LEMON LAW hotline with all sort of Sync dilemmas.  Often the problem with new technologically advanced innovations is that they provide more room for error, and  service advisers do not have know how to fix the issue.  The good news however is that State and Federal laws are on the drivers’ side.

If your Sync has been out of sync, give us a  call at 1-800 LEMON LAW.  We will be glad to discuss the situation with you and see if/how we can help.


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105 Responses to “Is Your Ford Sync System Not In Sync?”


  1. #1 Merv Aylesbury says:

    Hi. My vehicle, a Ford 2011 f-150 XLT with 3000 miles, has been in the Ford dealership here in Albuquerque for three weeks. It has been in the dealership three other times for days with a sinc defect that I’ve now been told there is NO repair at the moment. I’ve been informed that I’m to live with the problem of NO sinc..no USB and erratic service until they figure it out at Ford. They say it will be the end of January if and when they find a solution. The vehicle is completely paid for and I have asked them to replace it on a buyout. They tell me I have to live with the problem!
    I am tired of their B.S. at the dealership though they did give me a ‘driver’ while the truck was in their service. It is still sitting there as I refused to take it home without repair.

  2. #2 Merv Aylesbury says:

    I have now been without my 2011 F-XLT 150 for five weeks not including eight other days when the sinc was supposedly undergoing repair. The system is completely malfunctioning. I was told there ‘may be’ a repair. BEWARE!!!!! There is NO repair. In short, a dealership will take your money and you will be stuck in a heartbreaking circle whereby you will gain NO satisfaction from Ford nor the dealer. Had I known that I was paying for SINC and that there is MAJOR problems with the system, that Ford would not replace the vehicle, that all I would receive is glib stalling, I would not have bought it. I feel I should have been told. In short, Sinc SUCKS… FORD has NO repairs for it other than running with your money. My advice? Buy a different manufacturer. My fault for trusting Ford.

  3. #3 Michelle says:

    Oh my goodness…it seems like you logged in for me and already typed my complaints. Our situation is EXACTLY the same. The only difference is that my dealership is in MA. They took my car for 3 weeks as well. I bought the car in August and have had an issue since the first week of owning it. My car is half paid for, and I feel like this is going to come back to bite me in the butt. I’m sick of the dealerships BS and I have now contacted the attorney general and a local news station. Hopefully someone will help us!!

  4. #4 LemonLaw says:

    Michelle: We handle MA Lemon Law. Please call us at 1-800 LEMON LAW and we will be glad to help you.

  5. #5 Gail Snyder says:

    I bought a 2012 Ford Edge Limited that I purchased on Dec. 17 2011. I was told by the dealer that all SYNC/MFT issues were fixed on the 2012… Basically, they sold me the vehicle Nader fraudulent conditions. The MFT/SYNC is riddled with problems- it has been in service three times now. I was told today to LIVE without the system working. The fix has been moved out to June 2012. What recourse do I have? Class action lawsuit? Dealer lawsuit?

  6. #6 LemonLaw says:

    Please call us at 800-LEMON-LAW. We will be glad to discuss the situation with you and see if we can help.

  7. #7 LemonLaw says:

    Gail: If you have not done so already, please call 800 LEMON LAW.

  8. #8 Cheryl says:

    I have a 2012 Explorer. The SYNC Navigation system is a joke! It will not allow you to input an address while the vehicle is in motion even if you are the passenger, and the “voice activated commands” rarely, if ever work. You basically have to scream at it for it to pick up your voice. And forget about trying to find points of interest like restaurants along your way. We took a trip from Texas to Florida and it would rarely even recognize where we were. The SYNC system is a MAJOR disappoinent. I hate it!!!!

  9. #9 Gail Snyder says:

    When is someone going to initiate a class action lawsuit?

  10. #10 Ron Resch says:

    I bought my 2011 on January 3 of 2012. My SYNC did not work the day I picked up my truck and was told to bring it back.
    I brought it back and they told me it worked just like it was supposed to. I am unable to tell it to make a call. They told me they contacted Ford and they knew nothing of this type of problem. They told me this 3 times and then I found out that there has been a problem with SYNC since it became available. My FORD dealer lied to me. I hate liars. I now hate my new F 150 because of problems I am having, my AC works occasionally my SYNC works occasionally. I cannot get even close to the millage that they claim I am supposed to get. FORD SUCKS

  11. #11 LemonLaw says:

    @ Ron: You do not mention what state you are from. Call 1 800 LEMON LAW so we can discuss your situation with you.

  12. #12 Rusty says:

    I work at a Ford dealership in Illinois. Be sure that the dealerships are aware of all the upgrades!!! The Ford mytouch depending on your buid date had to be totally reprogramed. To think that someone has had my vehicle for three weeks would put me over the top!!! I deal with people on a day to day bases and handle it in the parking lot. Make sure the dealership runs tsb’s by year and make of your veh and also by vin#. Good luck to you all. Its frustrating working on them also…. RH

  13. #13 Eric McCarty says:

    My story:
    I received a letter to upgrade the SYNC system on my Ford Explorer 2011, I drove it to the dealer (that is what the letter stated to do, since it was a performance upgrade). When I received my car back the SYNC was partially upgrade. After multiple rounds of talking with the dealer and directly with Ford, I should have my situation fixed by the end of this month (about 2 months with a partially upgraded and broken SYNC system). I feel that what has transpired on resolving this upgrade was not worth my time and was not my place to do..(aka teaching the dealer on how to “finish” upgrading my system). I do enjoy the appearance (inside and out) of the ford explorer and believe it is a good value compared to my friends BMW; however, after this experience I am willing to pay more next time to not deal with the lack of communication inside a company. I am still amazed on the thought process of turning over a vehicle that was partially upgraded with warnings of nav faults every time you start the SUV that you have to manually clear. AND there is no method of using your navigation. In addition to that, I informed the dealer that I was leaving on vacation that next day when I picked it up. I am thankful that I do own an Iphone (so I could have driving directions). I will never understand that level of customer service.

  14. #14 LemonLaw says:

    @ Eric: You do not mention what state you are from. I suggest you contact a lemon law attorney to understand your rights under this situation. You can find an attorney in your state by visiting http://www.lemonlaw.com/lemon-law-firm.html.

  15. #15 Danielle says:

    I had a 2011 Escape, that was involved in an accident. The sync system was always having problems. I was told, by the dealership, that it was my phone and I needed to up date it. Well, I had to trade the 2011 and got a 2012. And got a new phone. Still having alot of problems. Including the navigation wont down load, drop calls and horrible reception. I have been to the dealership a few times, and no solution. I live in PA.

  16. #16 Daniel says:

    I just leased a fusion with sync. The following problems frequently occur: sync doesn’t initialize properly, usb frequently doesn’t connect to multiple phones using multiple usb chords, buttons don’t work when car first starts for sometimes up to 10 minutes. USB sometimes won’t work at all until car is turned off.

    I’m in Alabama. They are currently telling me the same thing: it’s a user issue or that’s just how it is. I’ve told them I’m not going to lease a car for two years with these kind of issues.

  17. #17 LemonLaw says:

    Danielle: I am glad we connected. We look forward to helping you.

  18. #18 JefF says:

    If there is a class action lawsuit against Ford and Microsoft on their joint venture SYNC, I would like to be included. My 2011 Explorer SYNC system failed the day I brought it home. It has been in the shop more time than I can count. I have all the documentation.

  19. #19 LemonLaw says:

    Jeff: You will get more recourse on your own than through a class action. Please contact a lemon law attorney in your state. Visit http://www.lemonlaw.com/lemon-law-firm.html

  20. #20 Carole Hunnewell says:

    My SYNC system has never worked, I have taken it many times and they keep putting in new microphones and they work for a short time then quit, I have given up trying to get it fixed and am thinking of just having it completely turned off because it keeps me from using my phone if the car is turned on because the sync system takes over but with no mike you cannot talk to people or to the system itself to get directions, glad I kept my Garmin GPS

  21. #21 JeffL says:

    I first had Sync in my 2008 Ford Edge. It worked great! I liked it so much that when I decided to purchase a truck, I went with a 2011 Ford F150 Lariat. A big reason was the Sync.

    At first the Sync worked, but over time, it has gotten worse. I have now had it in 3 times and it’s still not fixed, but actually worse. They tried to tell me it was my phone (Apple 4gS) and my USB drives — that work everywhere else.

    I’m almost at the end of my warranty. I’m beginning to think they just want me to pass that mileage so they won’t have to fix it.

    This is my third vehicle from the same dealership group. If they don’t take care of this, then it will be my last!

    BTW – I’m in Louisiana.

  22. #22 Bob S says:

    SYNC is supposed to protect us from being distracted from the road. Instead, I find myself distracted every time I get in my car, trying to get it to understand that no, in fact, my ipod was not disconnected. Yes, there is in fact a satellite signal, I just had the temerity to push the seek button. Wondering why it wants me to detour onto another freeway, double back, and continue my route from where I just was. Being blasted out of my seat because the volume is so different between BTST and USB. There’s more, but I’m weary from repeating it so many times. CA has a lemon law, but I don’t know what to do – I love my Mustang, I just hate SYNC – so much so that I paid for an iPhone upgrade just so I could have all of my music and navigation in one device that is *not* SYNC!

  23. #23 Daniel says:

    @JeffL – You’re probably dead right. To everyone else, Ford Technical Hotline always recommends a Master Reset (In the settings menu) first and then a battery disconnect for 5 minutes to let Sync re-initialize. I work at a ford lincoln dealer and personally think they should rename their collaboration from SYNC to COMMODE.

  24. #24 Merv says:

    Well, I was told it would be fixed. I went without my vehicle for four months as Ford parked my vehicle on the roof here in Albuquerque. When I was told it was fixed, I was supposedly given an extension on my warranty for the vehicle. I went in to see they had done that. Guess what? Go ahead and guess.
    So now I await to see if they will keep their word. So far….
    This is my last Ford if I am led down the path yet again. I forgot to mention… shame on me… but I had an 02 F-150. Within three years the paint faded and began to spiderweb. I was just outside the warranty. It was repainted at mostly my expense… the job was a hack job. The paint began to cloud, drips of thick paint everywhere. The trick is, to wear you down to where you no longer care… same with this sinc business. Yet Ford sales are up? I believe the vehicle to be a good one. What really counts is how much the management will stand behind the product and their word. Shoddy is not acceptable. I believe in people. I should have made sure the warranty was extended then and there!!! Yes, shame on me. I will post a positive on here if I am treated positively.

  25. #25 Ricardo Larroque says:

    The issues continue with the 2013 mustang…the sync system locks up when I try to use my iPhone. Happens about once a month. I was told that issues had been fixed before I purchased the car. It’s been nothing but bullshit since I’ve owned the car.

  26. #26 Marcie says:

    I have had my 2013 Ford Explorer for 2 months. During the first month Microsoft desktop error popped up twice. Took the vehicle into the dealership and they did an upgrade. Now the Microsoft desktop error pops up daily and shut Synce down. 10 minutes later system does a reboot. It does not matter what program you are you in phone, navigation, entertainment, the whole system shuts down for 10 minutes before it will reboot and come back on.

  27. #27 Bud Baker says:

    Live in Wa. State. Have a 2011 Explorer. I think Ford had a good idea but it is a bit techie for some. I find that the voice recognition sucks. We ask it to call anns cell and it calls riches cell. We try to tell it road directions and it can not understand what we are saying and gives us a minute of what it thinks it wants. Then, you go to your good old Garmin. Lol It will find my wifes new iphone, but it shuts off her text totally. She will have no idea if she gets a text tell she leaves the car. I love the back up camera, when it is not dirty. They installed the lastest sync or update but did not help the iphone. Too Bad. We bought this used. Wonder why we were not told at the time that the my touch was not a good system.

  28. #28 Alex says:

    I have a 2012 ford escape 12,000 mile right now but new and sync system has stop working 3 times on me every time they disconnect the battery and it works .iam si tired of this every time is stop working I have to take time out of my day to take it back to dealer.

  29. #29 LemonLaw says:

    @Alex: Please fill out our Get Rid of Your Lemon form at http://www.lemonlaw.com/rid.html. We will review the situation and see if/how we can help.

  30. #30 Bob says:

    I have a 2013 Taurus with Sync issues. When I make a left turn and there are any bumps in the road the system changes stations or in USB mode the song goes back to the beginning. I put it in the shop yesterday for the second time this week. Earlier this week the dealer disconnected the battery which did not help.

  31. #31 Chad says:

    My 2013 Lincoln MKS has been to the dealership 5 times in 11months due to the Lincoln My Touch / SYNC System. The sixth visit has been scheduled. Ford Corporate informed me they are having issues with the technology and it is most likely because of my iPhone. They will be disconnecting the phone from my vehicle on Monday. They said they are unwilling to switch vehicles or offer any compensation for the $51,000 vehicle I am driving that does not operate properly.

  32. #32 LemonLaw says:

    @Chad: I sent you an e-mail. You are entitled to compensation. Please reach out to msacks@lemonlaw.com.

  33. #33 Merv says:

    What this all boils down to is really very straight forward. Go to your dealership, and after they have collected your check, you are no longer important. They will have you believe it’s your phone, and act of some god, ANYTHING so they do not have to replace your vehicle. They will confuse and make promises they have no intention of keeping, then they will pass it on to Ford who will treat you even worse. When you call some attorney, you will have to explain the situation until you’re blue in the face, just as you have with the dealer and Ford. In the end my friend…no one will do anything for you. That has been my experience. My sinc is supposedly fixed. I have to open my phone, dial the number I want and then let it ring inside the vehicle. I’ve been told that is fine. They told me to replace my phone which I did twice, I even changed my phone company. It’s not funny. We are paying a lot of money to have this in our vehicles and it should be illegal to sell one with it installed. Funny thing is, when the dealership tells you it’s your phone yet it works in everyone else product… Rich Ford here in Albuquerque by the way as previously stated PROMISED to extend my warranty because of my patience in dealing with this. I’ve been to see them about this and have had NO result. I call that outright lying to me. Again, if they step up to the block and play honestly… I will say so immediately on this. Quit holding your breaths out there… you got a crap Sinc in your FORD product? You will have to live with it. Ford will not stand behind their product!!!! They will NEVER replace your car… why should they? They have what they wanted… your money!

  34. #34 Anthony says:

    I purchased my 2013 Ford fusion hybrid On March 20th, 2013 and I’ve had nothing but problem after problem with the sync technology not to mention the fact that I have driven highway 1,300 and am only getting 32 mpg. How is that possible when they advertise 47?
    The voice recognition never seems to recognize anything you say, the syncing with my phone and the music never works, and the touch screen/Navigation system does not respond for hours on end and or it just freezes even when the cars off its stay on lit for hours and the battery drains. I’ve had my car into the Ford dealership now three times this last time they’ve had it for three days and still have not been able to figure out what is wrong. I’m in sales work on the road away from home and have had to take off two days from work just to deal with this issue of my new car. They keep unplugging my battery doing a hard reset which erases everything from the car and you have to start all over at square entering everything. Worst of all they don’t know their own system. I’ve had the person who does the sink training at the dealership in my car and I had to show him how to work sync. But honestly what really gets my blood boiling is the fact that they convinced me to buy this model instead of ordering the titanium which is cheaper and the one I wanted from the. They told me that it would have taken 3-5 weeks to get it and even then they couldnt guarentee it.
    I’m getting very very upset and very frustrated, is there any legal recourse that I can take? (I’ve saved and videod all these issues)

  35. #35 LemonLaw says:

    @Anthony: I hope you received my email with my suggestion. Best of luck to you!

  36. #36 Daniel says:

    I’m just glad that I’m only leasing the fusion. Same stories as above, I had to take it back to them 6 times before (according to them) it completely shut down in front of them and they ordered a new entire console.

    Still today it doesn’t really work right: I have to press voice command and say bluetooth audio everytime I enter the car (it won’t connect automatically.)

    Other than that it works OK but I am just glad I don’t own the car and will be getting a new car lease in 15 months.

  37. #37 LemonLaw says:

    @Daniel: I would strongly suggest looking into your State and Federal rights. You could be looking at monetary compensation. Check out http://www.lemonlaw.com/lemon-law-firm.html to find a lemon law firm that can help you for free.

  38. #38 Holly says:

    We bought a brand new (only 9 miles on it) 2013 Ford Explorer and the GPS hasn’t work right since about a week after we got it. Keeps saying we are off route or can’t find the route or recalculating to the point you shut it off. We took it in last week to have it repaired and we were basically told there is nothing they (FORD) can do about it. 2 days after I got the truck back from Ford the rest of my Sync went out. I called corporate and can’t reach the “regional” person I am supposed to speak with regarding the issue. Right after they told me “nothing we can do”, I get my truck back and there is a new Sync issue and I’m taking it back again for the second trip! We’ve owned it 3 months and spent a lot of money to buy it. I would like for it to work as offered and paid!

  39. #39 DS says:

    I have a 2013 Ford Fusion with the 2.0L Ecoboost engine and the Ford MySync system with the larger touch screen navigation system. Just got it around the first week of March. I have experienced many of the problems described on this site and more. This means this problem is at least 1.5 years old and runs across all vehicle models that have the Ford MySync system in it.

    Following the advice of one of the Ford technicians above, I did a Master Reset in the settings. And at least the most visible problems I was having cleared up (ie the clock and the outside temperature not displaying and/or updating – even though the clock and outside temperature on the right side of the dashboard is up to date all of the time). NOTE: This is nothing more than the equivalent of rebooting your computer at home. It is not a permanent fix. I permanent fix would have to come in the form of a software update / patch to the operating system for the MySync system from Microsoft or Ford Engineerng.

    I’m having a hard time believing that Ford is still shipping new cars with the same problems (which are computer software related). I’m constantly having to use my cell phone for phone calls and GPS navigation because this system is non responsive or takes to long to calculate a route and no sound for phone calls comes out of the speakers. EXTREMELY FRUSTRATING when you are in a rush to get somewhere or you need to speak to someone. This system is supposed to alleviate the need to use your cell phone while driving. But instead it has you constantly trying to get it working while you are driving. Most people don’t have 5 to 15 minutes to sit in their driveway or a parking lot waiting for this thing to update (regular system maintenance – WHAT IS IT DOING ANYWAY – most of my problems started AFTER it started doing the SYNC regular system maintenance like once every 2 weeks). When it does this, you can’t do anything… turn on the radio, use GPS navigation, see the time, etc.. This should all be done in the background without interrupting the drivers experience.

  40. #40 Lannie Hilboldt says:

    I have a 2013 Escape Titanium and have many of the above issues. This car is 2 months old. Navigation worked for about a month, now it freezes at start point and jerkily catches up to me…sometimes. I have an Iphone 5. The phone connects but the system will come up and tell me that it has disconnected, yet it still shows that its connected. Many times when I try to call out there is nothing but dead air, no dial tone BUT my wife says that the call actually goes out, I just can’t tell from inside the car. Then when I do get a call to actually work and hang up, there are times that the system hangs on to that call for as much as 11 minutes before it shows that it hung up. I had a 2012 Mustang that worked much better but I am truly dissapointed in this. I am taking it in Sat to see about the sync system. Also, I should be getting approx 370 miles to a tank of gas and getting around 27 to 32 mpg. NOT EVEN CLOSE, and I have been to the dealer with this once already. I am barely getting 20MPG (mostly highway driving) and get approx 300 miles to the tank. This isn’t even close to what this vehicle is rated at. I consider myself a FORD man but I have to say I am pretty fed up.

  41. #41 Debbie Princz says:

    2013 Ford Escape SEL purchased in Ontario Canada October 27th 2012…Sync does not work in my vehicle…my phone will not stay connected, cannot make or receive calls/texts either…but I can successfully pair and use my phone in other 2013 Ford models including my neighbors Escape which is identical to mine…but Ford keeps insisting that my phone is the problem…the clock doesn’t always work and I have been told that Ford Engineers are working on this problem but do not have a fix for it or cannot estimate when a fix will be available…there was a squealing noise coming from my front passenger brakes…they machined the parts and the squealing stopped… but after this repair, a service bulletin issued by Ford recognized that many owners were experiencing this problem and the fix for it was a caliper replacement…now I have machined pads and rotors on one side that will wear out before the driver’s side will…finally, they said my sync was fixed (which it wasn’t) and when I picked my car up from the shop, my vehicle had significant damage to the hood – dents, scratches and paint chipped off…what option do I have as a Canadian resident to deal with this…this is completely unacceptable!! thanks – Debbie

  42. #42 Steve Sybesma says:

    Two major issues with the Sync w/ MyFord Touch system were
    discovered by me after trying to work with it for the past two
    days…and I’ve found other complaints like these online.

    Firmware is the latest version 3.5.1

    1) traffic directions are very difficult to use and involves
    getting directions by connecting to your smartphone…the
    directions I think come down through the Bluetooth connection,
    but they are woefully incomplete and incorrect…for instance a
    trip to California to Colorado that is about 1,250 miles gives an
    incomplete list of turns with mileages that are a tiny fraction
    of what they really are, and it says the trip only takes 1.5
    hours (perhaps at supersonic speeds), and;

    2) the Wi-Fi is so buggy as to be rendered useless…trying to
    put a hexadecimal (letters and digits) Wi-Fi WEP key into the
    system is impossible (yet most Wi-Fi routers have keys that make
    use of letters).

    I’m really unhappy about this and wonder if I shouldn’t just
    investigate refunding the car, however, I put a $7,000 down
    payment on it I’m afraid I will not get back due to the deep
    depreciation after I drove this new car off the lot. It had about
    350 miles on it when purchased. Has 500 now.

  43. #43 Don says:

    I have a 2013 Taurus and 2011 Edge – Double trouble. Both units have Sync and stink. The Sirius Travel Link works periodically, it takes 10 – 15 minutes for the phone and navigation to work. I have the latest version 3.5.2, it still doesn’t work.

  44. #44 Lannie Hilboldt says:

    UPDATE ON MY SYNC ISSUES: (2013 Escape) So I am kinda a techno geek anyway. Started searching thru my settings and found a reset to factory settings. I had been getting updates almost daily for the 2 months that I have owned my vehicle and was convinced it was the updates hosing the system. I reset everything to factory and then put my settings in. Everything is working again and has been for about 3 weeks PLUS I haven’t gotten anymore updates. I am confident if I start getting updates again the system won’t work anymore. But for the moment its working.

  45. #45 Steve Sybesma says:

    I experimented some more since my last post on the two issues and here’s what more I found:

    1) directions do work, but not without more effort than should be needed…the main problem seems to be that the directions don’t download to your car reliably…also the support person I spoke to told me he’s not even sure how it’s supposed to work (what the order of events are, what you’re supposed to do, etc…), so he put the directions in for me the 2nd time and they downloaded to the car finally and they did direct me to the destination

    2) I got wifi connected using my smart phone with a digit-only key that I created since it won’t accept hexadecimal or other alphanumeric keys; the wifi connected flawlessly to my smartphone used as an access point.

    BIG QUESTION: Now what do you do once your car is on wifi? It’s like you can connect but what is the use of it? Has anyone found a use for the wifi connection on Sync w/ MFT yet? That nice 8″ screen is bigger than my smartphone’s…I should be able to display anything on the screen that I want to…even if I can just display what’s on my smartphone’s screen, that would be sufficient for me.

    Ford really owes an explanation for its half-baked Sync w/ MyFord Touch System. The claims got ahead of the reality…but it’s going to have to make this good or something will eventually happen.

    The 3RD EDITION of the manual says that the wifi allows you to use services…nice going…you went through two changes on the user manual and still have no usable wifi that your manual claims can be used for different things.

  46. #46 Mary R says:

    I really wish I had googled this site sooner. I bought my 2013 Ford Flex in January and have had problems galore with Sync. I used to have a 2010 Ford Taurus and the SYNC worked great. I am in sales and use my phone extensively in the car as this is my office. Same problems as above only mine are happening daily. Dropped calls; calls not going through; calls not disconnecting; not understanding who I’m trying to call; changing my radio stations; totally shutting down the SYNC while driving and resetting itself. Clock won’t keep correct time. My most common daily complaint is the fact that when I end a call and disconnect the phone call on SYNC continues, for as long as 12 minutes long and during this time I am unable to use my phone, my radio or anything else. If I were to have an emergency during this time and had to dial 911 I am unable to do so.
    Of course I have trouble with directions and do not even try to text with my sync. My car was in the dealership for one week and I had a Dodge Durango whose system worked every time perfectly with my phone I do wish I had known this sooner!
    Very frustated in California.

  47. #47 Marsha says:

    I purchased a 2013 Ford Taurus ( with all the bells and whistles). Disappointed is an understatement. Don’t waste your money on SYNC. It has been in the shop 4 times already since I purchased it in May 2012. The speaker has static when there is nothing on. It does not understand voice commands. The speaker is so loud with static, when I turned the seat heater on it was annoying. The service department unhooked the heater, therefor it was no good to me all winter. I cannot use voice to make phone calls. I have to dial the number, it keeps calling the wrong number. Even when the car is totally turned off, the speakers will occasionally make noise. I am SICK of this purchase.

  48. #48 LemonLaw says:

    @Marsha: Fill out our Get Rid of Your Lemon form at http://www.lemonlaw.com/rid.html to see if we can help you get this matter resolved. You may at the very least be entitled to significant monetary compensation to reflect the diminished value of the car as a result of the sync problem.

  49. #49 Merv Aylesbury says:

    Ahh… the complaints continue to grow about Ford Sinc, the way the buyer is treated after the purchase and it is realized Fords system is an ‘iffy’ piece of crap.
    Makes you wonder just how many thousands of others there are who do not know about posting or voicing their complaints.
    Seems like being outright lied to by the dealership, non cures and stalls from Ford until you get frustrated enough to fade away are the norm.
    And you hope that one way or the other something will change and the the consumer will get what they paid for, Ford will come come shining through. You are delusional if you believe that.
    Until letters to as many Ford-buyers-of Sinc, asking if they have major problems with Sinc that have not been fixed by Ford and their dealerships have been sent, and a class action suit is mounted, nothing is going to happen. Period! Rail all you want is their attitude at Ford.
    The question really begs. When is anyone going to do this?
    Remember, if you are having these problems, thousands of others are.
    (Still have not had anyone call me with their promise of extending my warranty on my vehicle.)

  50. #50 Linda Taylor says:

    Wow, I didn’t realize that me recent trouble with the Ford Sync navigation system would be as troublesome as it seems it’s going to be. I kind of got shooshed away from the service department telling me that the system was working fine. I tried setting a destination to get home to test it. It does not work. I called back and have to bring it in again in the morning. I have a feeling from the “shooshing” that I got is that they are already aware of these issues. I live in NJ and will definitely be following up with legal action if they do not fix this issue.

  51. #51 LemonLaw says:

    @Linda: Once you are in three times for the issue, call 1 800 LEMON LAW.

  52. #52 Lannie Hilboldt says:

    Update on my issues: So I was having all the same issues as everyone else here. I have been using the system now for over a month since I did the reset to factory settings….not one update and it is still working great. Hangs up phone calls, navigation works. I am keeping my fingers crossed that I don’t get any updates.

  53. #53 Steve Sybesma says:

    What happens to me is that I get told to call the Ford Sync help line, which I have found was not helpful whatsoever.

    The last time I used directions was while I was on vacation (drove from Colorado to California and back)…my GPS crapped out and so I had to rely on directions the last week of the vacation…they seemed to work most of the time, but it’s incredibly clunky and sometimes does not work and you have to repeat it. It also seems to get confused easily, and has tried to steer me the wrong way at least a couple times.

    I want to see them fix the issues with directions.

    As far as the WiFi issue (not being able to type in a WEP key containing letters)…there still seems to be no plan to correct that.

    Ford far oversold the use of Wifi in Sync because technically you cannot use it for anything at all…even the fact you can use it to relay an access point’s wifi signal to other devices in the car is pretty pointless…if your car can access the access point it’s going to relay to other devices in the car, well so can your devices access that same access point…so what in the heck is the point of Wifi in Ford Sync??? It’s the most utterly pointless feature I have ever heard of in a car!!!

    Will someone please explain the practical use of that expensive doorstop? It has a wifi function, but no internet function once it’s connected. Ford needs to fulfill the hopes it put into people regarding Sync overall, but especially the Wi-fi feature. And why don’t they allow open source development of it so at least I can put 3rd party applications onto it if they don’t want to do that part themselves?

  54. #54 Diana says:

    I have a 2011 Ford Edge-purchased in May 2011 and now has 46,000 miles. The car is currently at the dealer for the 2nd time due to Sync issues. The first time the whole system just shut down while I was driving and the GPS was not working. Now the GPS thinks I’m in Dearborn, MI. I live in Philadelphia and have taken the car to be serviced in south Jersey.
    The first time they replaced the Sync system (claimed it was replaced with a brand new one). Now they can’t figure out why the GPS thinks I’m in Michigan. This is the 2nd time the car has been in the dealership with the same type of issue-both with the Sync navigation system.
    I’m reading lemon laws stating that the issue has to be within the first 12 months of buying the car and have less than 10,000 miles. Is that true? Very frustrating that I am payment a large car payment to have this system and it doesn’t work!

  55. #55 Brian Chappel says:

    My problems are similar to what others have seen in my 2013 Edge. My biggest complaint is with the phone not hanging up calls although I have had problems with the NAV locking up or being slow to respond. I was able to get the NAV working reliably by disconnecting my phone ( turning off Bluetooth). Even if the NAV is locked up disconnecting the phone fixes the problem right away. I think the problem is a conflict with incompatible Bluetooth devices or it’s some kind of RF interference from high power Bluetooth devices (newer phones) and the onboard electronics of the sync system. I’m curious to know if others are able to try this and see if it corrects their NAV issues.

  56. #56 LemonLaw says:

    @Diana: If you are in three times for the SYNC under an original or extended MANUFACTURERS warranty, call us AT 1 800 LEMON LAW and we will be able to file a claim on your behalf, free of charge, for monetary damages.

  57. #57 David Trindel says:

    In 2011 I purchased a 2012 Ford Escape with Sync Services. At first all worked well with the car. I was happy and proud to show off the features and hands free capability. Sometime through 2012 I tried to download directions and it just stopped. The Vehicle Health Report will not download either. Strangely enough it worked once on July 27th while I was in Michigan. I used it to find a best Buy. But the next day it was not working again. My fiancée bought a 2013 Escape in October of 2012. She has the exact same issues. We called the help line and they say that Sync is dialing the wrong number. The dealer has looked at the vehicle twice for the problem and now says she must leave the vehicle AND her phone at the dealership until they figure it out. Both of our Escapes do not receive directions and will not submit a Vehicle Health Report. We live in Fort Wayne, IN. Ford will not help. But then they did use a windows based system and it works as well as any other windows product.

  58. #58 Linda Taylor says:

    My Ford dealership admitted that the problem is mainly the iPhone not playing nice with Microsoft. Some other phones have the problem also. They did a master reset (and showed me how to do it) and it started working fine again. They said the problem would probably build up again and that another reset may have to be done in the future, or until they have a patch to fix the problem.

  59. #59 Dawn Conder says:

    Wow, wish I had read this website before buying my 2012 Explorer one year ago. My In Sync system, has shut down twice. I have no phone, no navigation, no audio, and no rear camera. The rear camera is a huge thing for me. I feel this large car has definite blind spots. I would never had bought this car without the camera, just for safety reasons. The dealer has had the car all day and they have informed us that they don’t know how to fix the problem. What!!! Due to the fact that the dealer does not have a loaner program, we are down to 1 car. My husband could not work today and looks like he wont be able to tomorrow either, because of the kids doctor appointments. Talk about buyers remorse!!!!!!

  60. #60 Joe says:

    I bought my 2013 Fusion the end of January this year. My Sync/Navi has never worked properly. Sometime GPS will not load for 45-50 min other times 6-10 min. The clock on the screen is always behind the actual time (on the screen on the dash) until the system loads. Calls cannot be made through the Sync system until everything is loaded and then sometimes it gets cut off. This morning the GPS didn’t work at all. A hour and 10 min ride to work. Then it finally started working and the while system shut down for a maintenance reset (happened twice). I am extremely unhappy with Ford (love the look of the Fusion) but everything inside has created problems. My wife drives a Kia Sportage and there is no problem with her Navi and phone connections. Soon as you get in everything loads right up

  61. #61 Joe Herman says:

    I purchased my 2013 Fusion in January of this year. The Sync/Navi never worked properly. My GPS sometimes takes 35-45 min to load, but normally (everyday) it takes 6-10 min to load. I cannot make phone calls through the Sync because it is not loaded. My clock on the GPS is always behind the correct time (on the dashboard) until the Sync/Navi catches up and loads. Then it goes back in time until when the car was started and catches up to the current time. Yesterday my Navi didn’t work at all ( 1:15 drive). The system shut off twice for a maintenance update which did nothing. All in all I love the look of the vehicle, but am extremely unhappy with the Sync problems. My wife drives a Kia Sportage and never had a problem with her Navi or phone in the vehicle. As soon as you get in everything works and is synced up

  62. #62 Joe Herman says:

    Oh I am in Chicago, IL

  63. #63 LemonLaw says:

    @Joe: It’s time to look into your rights. Visit http://www.lemonlaw.com/lemon-law-firm.html to find a lemon law lawyer in your state.

  64. #64 Steve Sybesma says:

    Has anyone else run into this issue?

    I have a 2013 Ford Edge that has Sync w/ MyFord Touch.

    The information display (left of the speedometer) went out.

    When that happens, it completely wipes out your ability to know how much gas you have left in the tank.

    I ran out of gas yesterday and had to have AAA come by with gas so I could get to the next gas station.

    Question for Ford is:

    How come you provide 3 or 4 ways to control climate and know what the temperature is, control what radio station you listen to, control what number you dial, what services you use, etc…but there is only ONE WAY to find out HOW MUCH GAS IS IN YOUR TANK, which is JUST BARELY SOMEWHAT MORE IMPORTANT than any of the infotainment stuff.

    Ford needs to rectify this by having more than one audible beep (which I somehow managed to miss) at 50 miles to go, preferably a voice that tells you how many miles to go before empty.

    I sent my car to a Ford collision center to have hail dents pulled out and when I got the car back I thought I still had over half a tank of gas (come to find out they drove it offsite to a location far away to get some of the work done). When I got the car back, the information display didn’t work, so I had absolutely no clue about how much gas I had in it.

    Ford can do much better on its Sync system…besides the bells and whistles which are nice, you need to incorporate a backup of some kind for the fuel gauge. Very upsetting when that goes out.

  65. #65 LemonLaw says:

    @Steve: It’s time to look into your rights. Visit http://www.lemonlaw.com/lemon-law-firm.html for a lawyer in your State who may be able to help.

  66. #66 Steve Sybesma says:

    Will do…now they’re telling me the part is on backorder…we’re talking about a 2013 model vehicle…I find myself hard pressed not to believe a lot of these are going out…I’m driving around a car that can run out of gas a lot easier because I have no way to know how much is left in it…nice having to keep your tank filled all the time…why do you need to know how much gas is in your tank?…heck, you have 4 ways to change stations on your SiriusXM free trial…be happy until the tow truck comes.

    If this goes for weeks, I’m going to find myself wanting the car replaced. This is just freaking ridiculous and far too much to tolerate.

  67. #67 Paula Young says:

    I have a 2013 Ford Escape and the Navigation, phone and even the radio freeze up on me. I have had it in once and received the car back from dealer not even fully synced, I am so upset that I will never buy a Ford again after these problems. I rely on a navigation in my business and the nav freezes up and takes 5 minutes to locate where I am or to even calculate the directions. I took into the dealer for second time and this time he asked If I have and Iphone 5. He said that the navigation works thru the phone and microsoft and apple phones are in conflict. I have apt next week, but I am sure they wont fix with their updates. He stated to keep it extra ay in case they need to order parts. I have been putting up with this since April when I got my new Iphone, but prior to that there were problems with the droid LG Revolution phone and Navigation also, I think Sony system they are using is junk and I am very dissatisfied with this. I want a refund from Ford or for them to give me full price so I can get Nissan. My friend has a brand new Nissan and his Navigation woks perfect and he even can talk and text thru his Navigation system. Ford made a huge mistake going with this system UPSET & dissatisfied !!!

  68. #68 LemonLaw says:

    @Paula: Keep this number handy, 1 800 LEMON LAW, and reach out once you have three repair invoices for the problem. If we cannot help you, we will try to find someone who can.

  69. #69 Marie says:

    my cmax is 6 months old and the sync system has not worked properly since day one. have had back to the dealer for days at a time several times now. last week got it back and now it is worse than before. As soon as I left the dealer the sync system froze and has not unfrozen. I am very frustrated other than that I love car and get great gas milage.

  70. #70 LemonLaw says:

    @Marie: Fill out our Get Rid of Your Lemon form at http://www.lemonlaw.com/rid.html and let’s see if we can help you.

  71. #71 Erika says:

    I bought my new 2013 Ford Fiesta on June 10, 2013. Since day 6 the audio/clock display fades out intermittently. Ford says they do not have a fix because they can’t replicate it and can’t find anything wrong after running diagnostics. I have been told that they are not aware of anyone else experiencing this problem but that it might be heat related. In addition they have already had to replace my back passenger window due to bubbles and now the paint is coming off at the edge of the bumper where it meets the fender. In general, the dealer has been decent to me but no one seems too concerned. Am I supposed to live with this? The car is paid for and only has around 700 miles on it, 150 of which came with the car. It’s sad because I like the car but it looks like I got a bad one.

  72. #72 Gabriel says:

    I’m from Illinois I have a 2013 Escape. My sync 8/10 doesn’t connect with my iPhone 5 unless I unplug re plug twice. Then the music starts indexing….never stops indexing. When I push the sync button and say USB it will say “no USB device” but shows indexing on screen. Dealership updated twice….told me if I had an android phone it would help. So irritating, should have bought a Chevy I guess. Tired of being told it’s on my end.

  73. #73 Tishy Bryant says:

    I actually started recording my daily issues with my Lincoln Sync system in my 2011 Lincoln. I have built up a nice library of videos documenting my issues and frustration. It hasn’t worked properly since day one. It’s been in the shop 5 times. Granted I NEVER get a loaner and I’m without a car for great lengths of time. Problems never fixed. I think each time they just do a master reset. My Sirius radio can’t ever keep a signal. It’s always “acquiring” signal and cuts out. I haven’t been able to listen to 1 song in the 3 years that I’ve had this car. Sirius blames the Lincoln and Lincoln blames Sirius. Even my 7 year old daughter points out that my “cars computer is broken”. For the sync system my screen always freezes, buttons don’t work, buttons on steering wheel won’t work, commands don’t work, volume turns up by itself, etc. Such a shame for a “luxury” brand. I’ve advised everyone NOT to get a ford/lincoln or the sync system until they can fix it. Thank you for your website! Glad to know I’m not the only one going through this!

    Best,
    Tishy Bryant

  74. #74 LemonLaw says:

    @Tishy: We have helped numerous Ford and Lincoln drivers with defective sync systems. Normal remedy is significant monetary compensation to reflect the diminished value of your vehicle as a result of your problem. I suggest you reach out to a lemon law lawyer. You can find one in your state by visiting http://www.lemonlaw.com/lemon-law-firm.html .

  75. #75 jenny cardoza says:

    I have a 2012 ford escape I’ve had for over a year. I’ve never been able to use the sync. not on my old iphone 4s or now with my galaxy note 2.

    I spent some time on the phone with a sync customer service guy and he walked me through the steps but all min does is tell me there is no phone and thats just on the screen. I have never even heard my sync system.

    I had a rental a while back and was able to sync my phone with very much ease ib it.

    im in texas

  76. #76 Merv Aylesbury says:

    October 28th, 2013.
    Did you see NBC News this eve? Ford got itself a well deserved black eye for the P.O.S. electronics they shove in their vehicles. Namely their so called SYNC, GPS etc, which should be re-named from SYNC to P.O.S. ststem.
    Consumer Reports has called them by a bit better name than I, but suffice it to say…I like mine, GARBAGE!
    Due to the thousands of complaints, they are topping the national crap charts. Well, I had thought it was just a few folks who had these problems but I should have known better, it is widespread. Rich Ford in ABQ so far have still not extended my warranty adorning the roof of the dealership for close to 6 weeks… not including how many times it sat there for days while they made excuses for the SINC not working. I suppose this is a step in the right direction and I hope enough complaints arise from this that Ford is brought to task.

  77. #77 Richard says:

    What about Canada? I have a 2012 Ford F-150 XLT and the SYNC just doesn’t work for music via USB. It starts indexing and never stops, a common problem. I suspect Ford will not fix this, not ever, since they can blame in on Microsoft rather than spend the money to fix it.

    Any suggestions or help for Canadian Ford owners?

  78. #78 LemonLaw says:

    @Richard: At this time no, but google Canadian Lemon Law.

  79. #79 Merv Aylesbury says:

    I wish there was good reason to post a positive on here.. Alas..no.. and it is worse!
    For a start…I still open my phone and dial to connect with the SINC. It will disconnect when it wants to…and I’ve been told how to reconnect. BUT… I’d mentioned my promised warranty extention in previous blogs? I now have another problem with the paint on the roof of my F-150. It has a very dull and rough finish in the center. I have consulted two body shops here in Albuquerque. They have tested paint depth and examined the roof. That done I went to Rich Ford who told me a ‘engineer’ from Ford would look at it. (Keep in mind my vehicle is under waranty.) I was refused a fix! And worse, I have been accused of using a buffer and doing the damage myself! After that didn’t fly, I was accused of ‘spilling’ a chemical on the roof!!! Beware if you are even dreaming of buying a Ford, it is not just the Sinc. As the body shop tested the paint on my vehicle and explicitly told me what the real story is, (how Ford blows their consumers off….and the paint job on their vehicles..) they also tested the paint around the vehicle. The paint thickness on the box and rear lid is so minimal that it is barely showable on the meter used to test paint thickness!! My roofs dull area is within tolerances which shows it has never EVER been buffed nor a chemical spilled….and that the vehicle was probably repainted at some time due to damage. (Disclosure law?)
    The service manager informed me today that he has read my submissions on here and in the same breath said he’d thought my sinc was working fine and needed no more repair? If he is reading these, then he would know it is not working. He was also present along with the assistant manager when they had my vehicle for over six weeks and had promised to extend the warraty. Today, he told me he could not remember! The lies and go on and on and as in the SINC problem, they will direct you to FORD whom they are well aware will blow you off regardless of your warranty!
    So now they are accusing me of damaging my own vehicles paint! Accused so… because I keep my vehicle clean! That is the managers statement to me. He even said a car wash could have done it!!! Are they joking???????? I’ve never EVER used a car wash! And Fords paint will come off or dull due to a car wash? SHAME on them!
    I am still of the hope that a class action suit will ensue. Sign me up!

  80. #80 Erika says:

    Hi, I wanted to update my status. I think my radio display issue is fixed. After finding this site, I contacted a lemon lawyer and also called Ford again. I took the car back in to the dealer at the request of Ford. I believe they either found a short in the unit or replaced it. I’m not sure why I had to go through what I did starting with the first week I purchased the car, and I am not sure if either the lemon lawyer contacted the dealer or if Ford did, or if nobody did, but my dealer worked on my car and the problem with the radio appears to be corrected. I was able to synch my phone but since I really don’t use synch I don’t know if it works or not. All I asked for was a radio display and clock that worked and I think I have it now!

  81. #81 Angelo says:

    Hi, I’m from Europe, I have a 2011 Ford Explorer purchased in May 2011 (built in Mexico) now with about 48.000 km, bought from a german Dealer in Muenchen (Geigercars). At first the Sinc worked, but after some time it shut down the display and remain so for months, then one day it started again alone and worked again for some months. But now the display is black again.
    I went with the car to Germany to the Dealer Geigercars, they found it is the APIM Module that has to be replaced. But after 4 months of waiting they told me, it is a general problem with the Sync – upgrade and it is nothing they can do anymore.
    Any suggestion or help for European Ford Explorer owners with this kind of Sync problem ?

  82. #82 Mike Halsey says:

    Bought Brand New 2011 Ford F150 Crew with Sync. Bought it early Summer ’12 in Texas. Worked well Satrted having trouble with voice recongition & sync dialing the wrong phone #’s after I was back in Colorado late Fall & Winter. My work takes me around the country, so I was off to Southern CA mid-winter that year. Everything worked “better” again.in CA and on thru the summer deployed in Maryland. This past late Winter/ Early Sprin I was deployed to PA for a while and drove my pickup there. Started having trouble with voice recongnition , music would not play even if USB connected, never mind via Bluetooth, etc. Did a reset & battery disconnect. Semed to work OK for about a month. Contacted MY sinc online and downloaded patch onto a Flash drive from My Ford. Could not upload it as it only works if you have a Navigation screen, which I do not have. Drove back to Colorado in Springtime and did another reset. All seemed to work. So early this month (December) the weather dropped below 32 degrees regualry and my sync started weird things like mentioned above + more. I sat in my driveway tryng to do a reset and it would not accept it. Would not reconginze my brand new Iphone 5S ( previously had iPhone 3S). Temperture outside was 12 degrees according to the dash therometer. Frustrated I left for my deployent to Florida the next morning. Temperture was minus 10 degrees. everything on my sync went to crap,same as all previous mentioned but now I could not even charge my phone or play music with my USB cable connected. When I plugged the USB in my sync would connect to the music & showed it playing on the screen but no audible. I had to shut down the “radio”, disingage the blue tooth setting on my phone and drive the 1900 miles with the phone playing music using my ear buds( till the phone battery died) or just listen to the local radio stations. Stopped for the nite in Alabama and by chance was a Ford dealer across from hotel but they would not take my truck in without a long wait and possibly having to keep it for “a few days for parts”. So I drove on southeast. Here’s the kicker and something I shoul have realized for the past few driving seasons with my F150, when I got out of the ice & snow and everthing turned green and warm the my sync came back to life perfectly. Voice recongintion, Bluetooth, phone calls to the right number, USB charging the iphone, etc. My discovery: The damn my sync does not work when its cold outside. Tempertures below freezing shut it down!!!

    Just an FYI & new slant on the continuing problems with this Electronic crap box. Gotta assume the ECM (computer) is somwhere under the hood/ by firewall and the cold screws it up?

  83. #83 Russell says:

    My 2013 Explorer Sync system will shut down and reboot every 18-20 minutes. Multiple calls/trips to dealer have not resulted in repairs. Ford refuses to acknowledge issue and will not authorize repair. Does anyone have a solution?

  84. #84 Merv Aylesbury says:

    Makes me wonder.
    A month or so back. ABC News or CBS did a report on how bad this sinc thing is. Why has the media and those suffering from this obvious defect dropped the ball?
    I would have thought if Ford was honest, they would have by now reimbursed, replaced or discontinued selling their bum product at all. They are obviously aware that it crap.
    I had discovered that on the box and and rear lid of the F-150 there is so minimal paint, it is so thin it barely registers? ANY bodyshop, automotive paint shop will tell you and prove this. Apparently doing this saves Ford a lot of money but it bodes badly for the future as the paint ages to Ford truck consumers. So what else are we missing that they are not mentioning?
    Can you imagine how many vehicles would be sold if the salesman sat down with the buyer and honestly stated, “look, the sinc looks really nice, it is supposed to do this and that… but, just to let you know, you’re paying quite a bit for Sinc. To tell you the truth….only fair you should know, it’s a crap shoot as to whether it will or won’t work. Plus, I should also tell you because Ford mandates we do, that if it doesn’t, we will abandon you, stall you, lie to you and most likely blame you… Err… Oh and by the way, don’t get a scratch on the thing coz there aint no paint on the back… (hence no warranty or guarantee on any of the paint on this vehicle.)..so sign here…that you were informed.
    I was told in every way by a manager at the dealership that I was a liar. I had damaged the paint on my own vehicle. (Calling the customer a liar and a fraud is a new experience to me. But Ford’s so called representative did the same. (This has since has been resolved.)Three bodyshops looked at the paint. I was told me the same thing. Transit damage, but Ford and the manager of the service dept thought to accuse me and walk away, saving them the responsibility .

    Same with this sinc I was told by that same manager whilst arguing over my vehicles paint, it has been repaired. NOSIR!!! The sinc is crap! I just got tired of being bullshitted and blamed by you and Ford for the malfunction.
    But the fact remains, it is not just SINC. Considering what the public is now spending to drive a vehicle these days, better service and help to honestly resolve these matters is deserved by both Ford and your dealer, or in the very least reimbursement.
    Until that time, you are suffering Fords complete disrespect to you and their finger in your face.
    I remain, still hoping a class action suit will appear at some point.

  85. #85 Alicia says:

    I purchased a 2013 Ford Edge in May of last year. Within the first week I had problems, did some research, and rebooted my system. Basically the system reads text messages to me when it feels like it, and when it doesn’t there’s an error that shows up on the screen saying the connected phone doesn’t support the feature via bluetooth… but it’s not suppored when it’s plugged in via USB either. The first time I took in my car the dealer kept it overnight and when I went to pick it up the following day I wasn’t even off the lot and my backup camera wasn’t working already and I pointed that out to the service advisor. I ignore the fact that I paid for something that at best works 70% of the time, and then the system sporadically decides to read texts to me. I have removed the phone, rebooted the system, re-paired the phone, and usually it takes about 3 pairings for the system to recognize my phone. I also cannot listen to music via a flashdrive, because my backup camera doens’t work and the entire system goes black and remains black for 5 minutes and then reboots saying there are updates needing to be installed. I paid extra to be able to push a button and for the system to play whatever I want to hear, but that feature isn’t supported via Bluetooth and when 8/10 times when I plug my phone via USB the system indexes everything on my phone and says voice commands are not available. So I have to use bluetooth audio, which limits my voice commands.

    I’m at a loss with this vehicle. It’s been in the shop a couple of times, and I’d take it in more often if it wasn’t for the fact that I can’t afford to take off of work on a weekly basis. One of my requirements was for a vehicle to have emergency notification if airbags were deployed, which I can setup 2 emergency contacts to be notified after 911 is called, but after rebooting the system and syncing contacts, it’s time consuming to have to continue to set up my In Case of Emergency contacts time and time again. I really dislike this car and would take it back in a heart beat if I could.

  86. #86 Lori says:

    I purchased my 2014 Fiesta on April 5th of this year. I loved way it drove and happily signed my papers. I had no clue re: the nightmare that is MyFordSync. I can sync the my iPhone 5 without problem, but those I try to speak with complain of static and noise distortion. I have taken it to the dealership, the service person honestly instructed me on how to talk. As if I have never used a bluetooth before. LOL I have a Mazda CX9 never had trouble using their sync product. I have called the MyFord Sync 800 service which walked me through resetting and resyncing. No change. I hate this car and wish I had never bought it…

  87. #87 Renee G says:

    I currently live in Ohio. I have a 2012 Ford Escape. The sync has been an issue since purchase. I have been given the run around since then until today. The service person told me that if you think of it in computer terms, the system installed is an MS DOS compared to the current technology. It is a version one, the service people joke and call it the tin can. Basically two cans connected by a string technology. He has been dealing with the issues forever and is frustrated as well. He synced his phone to my vehicle and had the same issue. we are replacing the microphone before my warranty expires here soon but not sure that will work either. He and another service person said that only safety issues are recalls. I had other issues with my SUV, including the seal on the back window and the air conditioner plug being clogged and leaking into the passenger foot area. They told me that they are not reported to the owner but are free of charge to fix if they receive the notification of the problem/issue.

  88. #88 LemonLaw says:

    @Renee: If you have been in repeatedly for this sync claim. You are looking at potential compensation. We have settled hundreds of them. Visit http://www.lemonlaw.com/rid.html if you would like us to review your case for free.

  89. #89 Traci says:

    I just picked my car up today from the dealership for my third sync repair. and now the back up camera isn’t working right. This is my fourth issue. I am afraid to take it back to get it fixed. Everytime I get it back my sync issues are worse! I will never buy a Ford again! I wish I could get my money back for this heap of crap!

  90. #90 LemonLaw says:

    @Traci: It’s time to look into your Lemon law rights. Visit http://www.lemonlaw.com/lemon-law-firm.html to find a firm in your state to help you.

  91. #91 Eludium Q36 says:

    I got my 2011 MKX in July 2011 and from Day One the Sirius signal would drop consistently at several places in the DC metro area, sometimes for entire minutes! The selling Lincoln dealership tried three times over the years to fix it but couldn’t nail the problem. Lincoln Customer Support then authorized me to go to a major Ford dealer nearby. At first they said they couldn’t reproduce the problem but I insisted they bring the vehicle to a particularly bad spot where the signal drops ALL the time in the open air on clear days. Within two days they nailed the problem as a defective audio control module (ACM)! Yes! This also remedied a related problem of its losing signal while briefly (seconds) travelling under overpasses. That should never happen because the radio is supposed to buffer transmissions for 9-seconds. So that’s fixed too, very happy I found a knowledgeable and skilled Ford tech to resolve this while still under Basic warranty (4yrs/50k miles).

  92. #92 TERESA says:

    I have a 2012 ford fiesta which for the past two months no radio no sound no sync no nothing i requested the fuse be taken out of speaker system because as i would drive the speakers would just come on full volume static even when car was off i am going on my 5th time dropping vehicle to ford and keep getting it back broken…first it was said to be radio control module then said to be sync communication module now said to be wiring harness…this is obviously a defective product as i didn’t crawl behind my dash and cause these issues yet i am paying for endless rental cars and luckily i bought an extended warranty but yet i am still paying a deductible for all the inconvenience .. i believe there should have been a recall!!! i purchased mine in PA.

  93. #93 LemonLaw says:

    @Teresa: Call 1 800 LEMON LAW asap to discuss.

  94. #94 Troy says:

    My 2011 f150 is having a problem with the stereo not working the sync or nothing the only thing that works is the clock and it flashes all the time. Have not taken it to dealer yet since it is out of warranty. Could the be a recall issue that they need to check out under the lemon law.

  95. #95 denise b says:

    I have SYNC issues dating back to 2011 when I bought the vehicle with 13000 kms on it. Started with a completely black screen, then radio not locking into any signals, then constant roaming. Then my CD player started playing songs 1-3 just fine and then song 4 it would play backwards. Would display artist and title sometimes but not always. I was too scared to even attempt to link my phone to this spooky system. Needless to say I have had it in numerous times to some of the most incompetent dealerships ever….two in Oakville Ontario (home of the Ford plant) with no fix. For those Canadians out there….CAMVAP is out equivalent of the “lemon law”…..I have an arbitration hearing in 2 weeks. Ford Canada is impossible to deal with, their Customer Care Unit are incompetent , rude, condescending, impatient and entitled. There dealerships are no better. Can’t wait to ditch this beastly Ford Edge and reclaim my life. Should have bought that Sportage…..I have a KIA Soul and its amazing. Let this be a warning to all….if you are looking for resolution….good luck.

  96. #96 Sandy says:

    I have a 2012 Focus that I purchased in Nov of 2013 with only 20,000 miles on it. My Sync has been acting up although not as bad as some I have read on here! The Rear parking aid sometimes stays on after I put it into drive. When I talk on the phone, it will change the radio station to some weird one if I talk very long without turning it off. I have also had the issue where I will tell it to make a call and it will dial the number but not switch over to the phone and the person on the other end listens to the music instead of hearing me. There have been several times where the whole system just ignores me and doesn’t hang up a call or allow me to make any changes on the screen whatsoever. I have had the vehicle in for replacing a wheel bearing and carrier bearing and mentioned it to the repair shop several times but they have just blown it off each time. I had a “fight” with the system over commands the other day and my niece thought it was hilarious that the computer was ignoring me. There have also been several times where the clock just locks up and doesn’t reset to the correct time until I go into the clock function. Again, these aren’t as major as some of the things I’ve read on here but it concerns me that it may get worse each year. I did buy an extended warranty since I travel about 140 miles a day round trip to work but if they aren’t going to cover the repairs, what good is that going to do me????

  97. #97 Bryant says:

    I have a 2010 Ford Flex that has had many issues with the horrid Sync system. I have had the touch screen break on me as well which was blamed on the cold, even though it was in a garage. The bluetooth connecting to an iPhone you are lucky if it works, and Ford will tell you that they don’t see any issues even when you reproduce the issue right in front of them, they come up with lame excuses. They replaced the navigation system at least once, and the last time they replaced it, I lost a key function “Vehicle Health Report” not that it matters as it does not tell you anything regardless. Now my car is useless because the volume, heat controls, media, and nav won’t work. I get a “Navigation Fault – A system fault has been detected that may cause the navigation to perform abnormally. Please contact your dealership” The only fault is that I bought Ford with SUCK

  98. #98 David says:

    I have a 2009 Ford Focus that I have owned for almost 5 years now. It’s been out of warranty for quite some time and I have had several issues with my sync but was completely unaware that this was a lemon law issue since Microsoft is notorious for problems anyway. I had regularly preformed the master resets and have always been able to solve most issues but now it has not only completely quit working but I have a suspicion the radio unit all together is now shorting out and draing my battery after less than 48 hours. The part of the electrical and charging system I havent checked. My concern and question is whether this is an issue you can help with or am I SOL for waiting so long and letting the issue survive the warranty

  99. #99 Chris says:

    2015 Ford Fusion Hybrid with Sync. Voice recognition of the contact list is terrible. I have a 2014 Jeep Grand Cherokee and it works perfectly with the same phone. Ford unit doesn’t come close to recognizing who I am asking to call. Just do it manually to avoid frustration. Sucks is the correct description. Car is only two weeks old.

  100. #100 Ford Law LemonSido Information | Sido Information says:

    […] Ford Sync Problems – Free Lemon Law Help […]

  101. #101 Sandi says:

    Thanks, I’m not ready for the Lemon Law YET, but I intend to take my Titanium 2014 Focus in tomorrow so I can have documentation of these problems. I already called Ford in Dearborn Mi. as I know that is where the car was made, only to have them walk me through a “reset”. My problems showed up on a long trip. Sync told me to turn around & head back west. 3 miles into it had us go back east…..then west again. A call to my son-in-law got us gong west again & then the sync jumped in & was correct. We left the car parked for a week & had a totally dead battery! (Have since learned the radio does not always shut off when you turn the car off.) If I plug in a USB cable it says it is not charging & then we watch the radio searching channels! only had this car 3 months. Had a focus before this for 3 months that got totaled……….that one I had No problems with, but the Sync had less bells & whistles.

  102. #102 Ramon Torres says:

    I have a Ford Taurus 2013 and right after the warranty ended, the sync system started to act weird. Sometimes I have to turn on the phone speaker to hear what it says and sometimes work properly. The rear camera sometimes stop working and shows a message that says “your rear camera stopped working, please contact your dealership”. Today the screen clock stopped working and I got late to my job… It’s so annoying!!

  103. #103 Michael Norman says:

    I have a 2013 Ford Escape SEL the sync system doesn’t recognize my wife’s I-phone it is connected but the volume doesn’t work, the screen has locked up multiple timesI HAVE RECIEVED AN .EXE FILE ERROR ( with pics) FROM THE CODING ION THE SYSTEM AND FORD SAYS IT IS A DISPLAY RELAY,, I can walk away from my vehicle with my key in the ignition and the radio still plays for at least 2 minutes. only recognizes the FM entertainment function CD, AM, Bluetooth, don’t even recognize that they have been pressed on the screen, I can input a CD and it plays but if you press any button it goes back to FM. Tallahassee Florida

  104. #104 Brandon krohn says:

    How about the ford f150 2009 to 2014 crewcab 6.5 bed and how it shakes. Some do it some don’t what is this shit I paid 50 thousand dollars for a truck that shakes and it gets called normal but yet my feiends trucks don’t shake !!!

  105. #105 Kyle says:

    I own a 2013 Ford Taurus, just got it 8 months ago and the sync system is completely dead. It locks up freezing my iPhone (5s), and all screens in the car. Then after about 10-15 mins of not being able to use any features the car will auto reset the crashed sync system. Then the cycle starts all over again, until I shut the car off. I am doing everything in my power to trade this crap in for something else. I live in California, I’ve also been over to both my “local” dealers (Being I drove over 2 hours into another county trying to get this issue resolved.) I live for the day I drive home in a different car. I WANT MY 2005 EXPLORER BACK! :(


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