Lemon Law Blog

We have previously reported about the numerous problems Ford and Lincoln drivers are encountering with their Microsoft Sync/My Touch systems. Dropped calls, navigation failure and computer issues are just the tip of the iceberg; and now many consumers are being told another software fix will not be available until June 2012. We have seen this problem in numerous Ford models, including the Edge, Focus, Explorer and Escape as well as the Lincoln models, most notably the MKX; and we have already represented numerous clients throughoutPennsylvania, New Jersey, New York, Maryland and much of the rest of the Northeast who are dealing with this situation.

If you are back to a Ford or Lincoln authorized dealership three or more times for problems with your Sync, it is imperative that you look into your Lemon Law and Breach of Warranty rights. You could be entitled to free legal representation and either a new vehicle, a complete repurchase or significant monetary compensation based upon your issue. Beware of dealers offering to make a couple payments to comfort the blow; this could serve as a settlement and ruin your Lemon Law claim. You are entitled to certain remedies and the responsibility lies on the manufacturer, not the dealer. If the dealer is offering something that you feel is less than you deserve, chances are it is less than you deserve.

For more information regarding your sync situation and to see if you qualify for free Lemon Law or Breach of Warranty representation, please fill out our Get Rid of Your Lemon form by clicking here. We will review your information and see if recourse is available.

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This Pennsylvania Lemon Law Ford recall alert comes courtesy of our good friend Jim Donovan, consumer crusader at Philadelphia’s CBS-3.

Ford is recalling almost 500,000 SUVs and minivans due to mechanic defects. First up on the list is more than 205,000 Ford Freestar and Mercury Monterey minivans, model years 2004 and 2005, due to faulty torque converters. The converters’ output shaft may fail, resulting in loss of power.

Next up is more than 244,000 Ford Escapes, model years 2001 and 2002, due to a possible brake fluid leak problem. The vehicles’ brake master cylinder reservoir cap could leak fluid, causing corrosion of the brakes’ electrical components. This corrosion could lead to a fire in the braking system.

Ford will begin contacting customers the week of January 23rd. Being that the cars are being recalled, the parts and labor will be free even though these cars are no longer under manufacturers warranty.

And of course, if you have a newer Ford vehicle that has been in three times under Ford warranty for a brake fluid leak or loss of power, you may want to look into your rights under Pennsylvania Lemon Law and federal warranty laws.

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When Ford and Microsoft teamed up to put together the ultimate entertainment and communication system, it received a tremendous amount of positive press.  Sync has a lofty goal, serving as an all-in-one unit that allows you to make hands-free calls, receive audible text messages, connect to google maps, and control your music settings.  It even communicates with the driver when something is going wrong within the vehicle and connects directly to 911 if the airbags deploy.  Sounds too good to be true, right?  While some drivers are singing Sync’s praises, there are others who think their Sync stinks.  There is even a message board where consumers gripe daily about the issues with their Sync unit, seeking answers to their problems.

Dropped calls, poor reception, incorrect music data, electrical problems, the navigation system is inoperable…..frustrated Ford drivers have called the 1-800 LEMON LAW hotline with all sort of Sync dilemmas.  Often the problem with new technologically advanced innovations is that they provide more room for error, and  service advisers do not have know how to fix the issue.  The good news however is that State and Federal laws are on the drivers’ side.

If your Sync has been out of sync, give us a  call at 1-800 LEMON LAW.  We will be glad to discuss the situation with you and see if/how we can help.

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Living up to its name, the return of the Ford Fiesta created a great deal of celebration in the automotive industry.  A popular car last seen in North America thirty years ago, the Fiesta provides drivers with an extensive list of options,  high fuel economy, and a price tag that does not break the bank.  And it appears there are quite a few consumers who love their car, as evident by the the four and a half star review on Edmunds.com.

Sadly though, not everyone is enjoying the Fiesta.  The National Highway Traffic and Safety Administration has received over 20 consumer complaints so far, with more than 50% of the distressed drivers citing transmission troubles. Those citing the transmission say they have been experiencing shifting, jerking, and lunging forward, as well as loss of power and metallic noises when downshifting.

If your Fiesta has not left you in a celebratory mood, it’s important to look into your State and Federal rights.  Often with newly introduced models, there are certain technical glitches that need to be ironed out, but these problems should not be at the drivers’ expense.  If you think your Ford Fiesta may be a lemon, fill out our Get Rid of Your Lemon form or give us a call at 1-800 LEMON LAW and we will glad to discuss your situation and if/how we can help.

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Having a problem shifting in your Ford F-150 truck?  You are not alone–we have opened quite a few cases with Ford F 150 transmission problems.  There is also a technical service bulletin on the issue and it appears that Ford may not have a permanent fix. If you have been in three or more times for the problem, or if the truck has been in the shop an extended period of time, please reach out to us.  We’ll be glad to discuss your situation and see how we can help.

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We are only on the eighth day of December, but so far 82 distressed drivers have received much needed remedy this month thanks to 1-800 LEMON LAW , including:

2010 Nissan Altima — BRAND NEW VEHICLE–Cincinatti, OH

2008 Volkkswagen EOS — COMPLETE REPURCHASE–Cheltenham, PA

2007 Cadillac Escalade purchased used with 26,000 miles — $5000 cash plus they keep their car — Pittsburgh, PA

2008 Infiniti QX56 — BRAND NEW VEHICLE — Lansdowne, PA

2009 Chrysler Town & Country — COMPLETE REPURCHASE — Mount Wolf, PA

2010 Buick Lucerne — COMPLETE REPURCHASE — Morristown, NJ

2008 Chevrolet Avalanche with 36,300 miles — $4,750 cash plus they keep their car — Hammonton, NJ

2011 Hyundai Sonata — BRAND NEW VEHICLE — Churchton, MD

2010 Lexus RX350 — COMPLETE REPURCHASE — Hanscom AFB, MA

2011 Jaguar XF with allignment issues — $5,500 cash plus they keep their car — Harrisburg, PA

2010 Jeep Patriot — COMPLETE REPURCHASE — Lewisburg, PA

2008 Saturn Outlook with 24,000 miles — $5,500 cash plus they keep their car — Collierville, TN

2004 Audi A4 with 61,000 mikes –$4,000 cash plus they keep their car — Dillsburg, PA

2009 Land Rover Range Rover Sport — $4,875 cash plus they keep their car — Glenolden, PA

2008 Chevrolet Silverado with 25,000 miles (tried to fight GM on their own & got nowhere)– $4,000 cash plus they keep the car–Cleveland, OH

2007 Subaru Impreza with 87,000 miles — $3,500 cash plus they keep their car — Greensburg, PA

2008 Ford F-150 with 45,000 miles — $4,000 cash plus they keep their truck — Turnersville, NJ

2009 Buick Lacrosse — $5,200 cash plus they keep their car — Felton, DE

2008 Saturn Vue purchased used — $3,750 plus they keep their car — Riverside, NJ

2008 Buick Enclave with 44,000 miles — $6,000 plus they keep their ca r– Wintersville, OH

2010 Mazda 6 — $6,500 cash plus they keep their car — Harrisburg, PA

2008 Saturn Vue with 51,000 miles — $4,500 cash plus they keep their car — Belleville, MI

2009 GMC Sierra (problems fell right outside of Lemon Law, wasn’t sure they had a case) $6,000 cash plus they keep their vehicle — Pittsburgh, PA

2007 Mazda CX7 with 82,000 miles (engine problems started at 50,000 miles) — $7,500 cash plus they keep their car– Andrews AFB, MD

2008 Buick Enclave purchased used _- $5,750 cash plus tehy keep their car — Egg Harbor City, NJ

2008 Lambourghini Murcielago — COMPLETE REPURCHASE — Manalapin, NJ

If your car is in the shop more than it’s on the road, join the more than 55,000 consumers who have let Kimmel & Silverman help them on the road to recovery.  There is no cost and no risk.  If you would like to see if you are entitled to remedy under State or Federal Laws, call us at 1-800 LEMON LAW (1-800-536-6652) or e-mail us.  You have nothing to lose–except your lemon!

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