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Car Complaint Index

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2019 Car Complaint Index

Looking to avoid the top lemon cars? Review a list of the cars that received the most car complaints per sales in the 2019 Car Complaint Index. Thanks to consumer advocate Jack Gillis, author of The 2019 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the Top 20 vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA) per sales.

Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better.

The Car Book is available for sale through the Center For Auto Safety if you are interested in purchasing a copy.

The 2019 Projected Car Complaint Index Ratings

Model Complaint Index Ratio
Chevrolet Volt >20,000
Hyundai Santa Fe Sport >20,000
Chrysler Pacifica >20,000
Tesla Model S >20,000
Hyundai Tucson 14,561
Ford Fusion Energi 12,242
Jeep Cherokee 11,755
Dodge Journey 9,852
Mercedes-Benz GLC 9,674
Mercedes-Benz CLA 9,329
Dodge Durango 9,143
Jeep Grand Cherokee 8,796
Chevrolet Bolt 8,425
Ford Fiesta 8,124
Volvo XC90 7,453
Jeep Renegade 7,415
Ford Explorer 7,382
Nissan Titan 7,021
Tesla Model X 6,952
Fiat 500 6,512

For more information on the consumer complaint database please visit the NHTSA website.

Reprinted with permission from The 2019 Car Book, 38th edition by Jack Gillis. Visit for more details. © 2019 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, P.C., its attorneys, or its staff.

For an outline of Lemon Laws across the nation, visit our State Lemon Laws page.

If you have questions about State Lemon Laws or Federal Warranty Laws, email us. Be sure to include your daytime phone number, including your area code.

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