More problems for Ford–Paint Defects in 2000-2005 models
Ford Service Bulletin Shows Paint Defect on Many 2000-05 Models
Ford has issued Technical Service Bulletin that shows a major paint defect in many large 2000-05 Ford, Lincoln and Mercury cars, trucks and SUVs that used aluminum body parts (hoods and fenders) to reduce vehicle weight. Affected models are the 2000-04 Crown Victoria, Taurus, Expedition, F-150, Ranger; Mercury Grand Marquis, Sable; Lincoln LS, Town Car Navigator and the 2000-05 Explorer, Mercury Mountaineer.
According to the TSB, “Some vehicles may exhibit a bubbling or blistering under the paint on aluminum body parts. This is due to iron contamination of the aluminum panel. . . . Ford’s Scientific Research Laboratory has performed a number of tests on vehicle body parts returned for corrosion related concerns. Testing has revealed that the aluminum corrosion was caused by iron particles working their way into the aluminum body part, prior to it being painted.”
CAS Executive Director Clarence Ditlow said:
“This is a very expensive defect to remedy. The TSB requires “extreme care to be taken” including special tools and segregated work areas to remove the corrosion by blasting, repriming and repainting. This repair is so difficult that CAS recommends the best fix is to replace the corroded part with a primed steel part and paint it. Ford cannot guarantee this repair will eliminate all the iron corrosion or prevent other areas from bubbling or blistering in the future.”
Popularity: 100% [?]
October 5th, 2007 at 6:03 pm
I have a 2003 Expedition Eddie Bauer, my paint is bubbling on the tail gate and under the hood. I have tried to deal with Ford in this matter with no results. I keep getting form letters saying they will check into it. The local dealer stated this indeed is a factory defect. What can I do? I have sent certified letters to the President and Board of Directors, still no results.
October 6th, 2007 at 12:21 pm
I have a 2003 Ford escape with paint flaking off of the roof behind the sunroof. Has anybody else had this problem?
October 8th, 2007 at 4:31 pm
I strongly suggest both of you visit the defects and recalls database at the Nathional Hiighway Traffic and Safety Adminsitration website, http://www.nhtsa.gov. You can enter your year, make and model to read about consumer complaints. The database also provides a great deal of information on technical service bulletins.
December 1st, 2007 at 11:30 pm
I have a 2003 Expedition which has paint bubbles appearing since 2005 and only worsened with time. I attended a couple Ford dealers who would not stand up to the plate and do repairs unless I paid. I will be paying for this but at the same time our domestic auto makers should not wonder why more and more people are switching to better built and more reliable forgein automobiles!!! Who will pay at the end???
December 9th, 2007 at 3:05 pm
We have a 2003 Ford Escape XLS, with paint continueing to peel off on the rear hatch, left and right sides, below the window, since 68.000 km.Even with our extended 6 year, 120,000 km. warrenty, the dealer basically stated “Not our problem” , and gave us two body shops to get quotes. Those quotes were $587.00 and $644.00.! That’s the first and last Ford vehicle we will ever purchase. So much for customer satisfaction!
December 18th, 2007 at 10:57 am
I have a 2003 Ford Escape XLS; I also have the problem with the paint continuing to peel off the SUV, my passenger door, the deck lid, the roof and under the hood.
I contacted Fords main headquarters in MI and they told me the same thing that it was not there problem because a recall or not enough complaints have been filed to address this issue and one thing that surprises me is that everywhere I look I find that many people are having the same problem with there vehicle.
I took my SUV in to Gary Crossly Ford while still under warranty to have the recalls fixed but I had them also look at the paint job from the Body Service Manager and had him put it in writing to what the problem might be and his response was that there was a bad adhesive applied before the paint was applied.
I took and contacted http://www.modot.com to file a complaint with them to pass it onto Ford Motor Company, and you can contact them to with your state abbreviation before the word dot in the web address and it will take you to your states. I suggest that you all go to this web-site and file yours and this will get Ford off there lazy butts to get something done about this issue before we have no vehicle left.
December 18th, 2007 at 11:29 am
I have found out from Ford Motor Company just right after posting my first blog to contact Ford at 1-800-392-3673 and give them the feed back about your Ford Escape SUV paint peeling to make them aware of the problem.
January 20th, 2008 at 1:36 pm
I have had paint ‘chipping’ off of the hood of my ‘03 Escape XLT since it was apprx. 18 mo. old. I thought at first it was me…..maybe I had gotten hit by debris when driving (as I drive alot)….but then I noticed it’s just the hood, not any of the front quarter panels. I have also been having trouble with the gauges ‘haywiring’ and the ABS & airbag lights intermittently go on & stay on.
January 20th, 2008 at 7:49 pm
2003 Ford Escape paint peeling off….nothing more I can add that has not been said but I am posting everywhere. Fords first response to me was “what do you want us to do about it”. I went ahead and fixed it and low and behold it is happening again not on the roof of the vehicle.
Anyone get any relief?
February 22nd, 2008 at 12:30 pm
2001 Mercury Marquis/ the car has paint peeling, blistering, bubbling + rust above drivers side rear door towards the rear window. Ford/Mercury dealership response is the warranty on paint is beyond the time allowance. Unfortunately for me the last heavy rain storm took off a sizable chunk of paint from the rear side window to the rear window.
Help!!!!
February 28th, 2008 at 10:49 am
I filed a complaint with the BBB after receiving no satisfaction from Ford. My car is currently being painted. The whole roof – front to back and I think more. I paid $300 for the repair of the liftgate door and received no reimbursement but I am happy that I got some relief. Go to BBB and file a complain in the auto section.
February 28th, 2008 at 5:08 pm
Same problem with 2003 Escape (Ash Gold paint color). This started this winter with some little flakes on the hood. Now there is a big bubble on the tailgate. Is there any kind of quick-fix to slow down the damage????
February 29th, 2008 at 1:58 pm
Our 2003 Ford Explorer started bubbling under the paint on the hood (front) and first thought it would be because of the heat, but now I come to understand the cause. All people having the same problem should call Ford Motor Company and complain until problem is fixed. Now that bubbling part has chipped off, not pretty!
March 1st, 2008 at 7:20 pm
I have a 1999 ford f-150 that started to rust at the bottom of the inside panels, took it back to a ford dealer in 2003 and they repainted them and a couple years later they started doing the same thing and I took it back and the dealer said it was my problem now! there must have been a problem from the beginning or they would not have painted it the first time?? but the rest of the body has no rust except under the doors and it looks awfull. I have always been a ford truck man but I think next year I will change to a TOYOTA truck. Does any body else have a 1999 truck with the same problem? Please let me know…
March 5th, 2008 at 3:24 pm
I also have a 2003 Ford Escape.
The paint is pealing off the right rear hatch under the window and extensively off my roof.
Once I noticed, I was kind of annoyed and let down, since I figured it was due to the heat or my mileage.
I went to get my ABS recall fixed and asked if they had time to check out the paint damage. The body shop manager told me he had never seen anything like this in his 14 years with Ford.
I did call and complain. They asked me “What would you like Ford to do about this problem?”
I made it clear that I wanted Ford to pay some of the cost, if not all of the cost, since it was clearly a defect.
I did get Ford to cover about half the costs to repair the paint.
If that helps anyone.
March 8th, 2008 at 11:21 am
I have a 2001 Ford Escape with pealing paint on the roof, hood, and roof racks. Has anyone else had this problem with 2001? I have a estmate from a body shop of $3000.00 to repaint. Plus it will take 2 weeks to repaint it since it’s color mis black. No help from Ford.
March 9th, 2008 at 4:12 pm
Have a 2004 Expedition and noticed paint starting to bubble near Rear upper tailight at about 60,000 KM. Now at 91,000 Km the paint is now flaking off leaving the bare metal near the rear upper brake light and all around the liscense plate. Spoke to local dealer regarding this problem, and said fix would be at my cost, even though I purchased the extra ESP warranty. Will probably have to take them to court to recover costs on this. Purchase of another Ford Product is probably not going to happen as this seems to be a long standing issue here.
March 17th, 2008 at 3:03 pm
How can a vehicle this expensive have a paint issue such as this at such an early age?!
I have paint blistering on the hood and tailgate. I wash the car at least once a week plus wax it a couple times a year. For this to happen is unacceptable.
Ford needs to make this right ASAP!
March 17th, 2008 at 3:10 pm
Have a 2004 Expedition with 66k miles. Discovered paint blistering on tailgate at ~30K but figured Ford would deny liability until there was actual perforation in the metal. Now that it is on the verge of perforating through the paint, the Ford dealership tells me it is not coverd under the corrosion warranty because it is made of aluminum thus cannot rust. Therefore, they claim, it is a paint defect and was only covered for 3y/36m.
March 21st, 2008 at 10:01 pm
Have a 2005 Ford Escape with 50K miles that is blistering on the hood. Been washed and waxed regularly. I plan to file complaints with NHTSA and Ford, for whatever good it will do.
March 26th, 2008 at 1:01 am
ford had a problem with several veh lines rusting at the seams. they had a multi-page bulletin that seemed to have ended in 2004.the bulletin originally came out in 2001,but has since disapeared. i’ve been trying to bring it up for the last several weeks.”talk about covering your tracks” it covered the corrosion problems in detail,including the warranty coverage. the doors had to be taken apart and a new sealer installed,and possible door/skin replacement
March 30th, 2008 at 4:08 am
2 months ago I bought a 2001 Sable (white) from my employer now the pain is starting to peel on the hood started as a nick than the size of a quarter now 4x 7 inches. I took it to a body shop and they want $400.00 to fix the hood. What about a decal of sorts to cover the whole hood?
March 31st, 2008 at 5:25 pm
Greetings, By my stupidity, I bought A 2001 windstar van and picked it up today. it had a bad spot on the hood and I had them repaint it, but I did not realize until I got home and crawled on the roof and seen the peeled paint. Called the dealer and guess what, I am screwed again. Never buy a ford !!!! I have a 1989 toyota pickup with a great factory paint job.
March 31st, 2008 at 10:04 pm
I noticed tonight while washing my wife’s 2005 Explorer with a water hose that paint is peeling off in huge spots between the luggage racks in the dimples of the roof. Has anyone else had this problem?
April 6th, 2008 at 6:26 am
I too have a 2003 Exployer and have the bubbling paint on the passenger side of the hood, right where you would open the hood up. It started last year. It bubbled and the paint came off and the undercoat is showing, with bubbles under that. This is about a foot and a half long. I sure will call that number. THANKS!
April 9th, 2008 at 10:15 am
We have a 2003 Ford Explorer. The clear coat finish is peeling off all four exterior door trims (moldings) as well as the tailgate trim. We have written 2 letters so far to Ford (both denied) and are in the process of writing a 3rd. Nearly every black Ford Explorer or Expedition that we see in parking lots have the same problem. I can’t believe that Ford does not recognize this as a defect.
April 9th, 2008 at 11:58 am
I have a 2003 Ford Escape and I too have had a problem with the paint pealing on the rear hatch below the window and now it has started on the hood. I called a local dealership and they denied it as a defect. Please let me know who can I call to get this resolved. I love my car, I have been very happy with it other than this issue.
April 22nd, 2008 at 11:23 pm
I have a 2003 Mercury Mountaineer. Last month I noticed that the roof of the suv between the luggage racks on almost all the sections on the roof, the paint is chipped and already beginning to rust in all of those spaces. I am worried and know that it will only continue to get worse and still have a few years to pay on this mistake of getting into another ford.
May 20th, 2008 at 9:44 pm
I HAVE A 2003 MERCURY MOUNTAINEER. MY ROOF
AREA AROUND THE LUGGAGE RACK HAS BUBBLED
AND STARTED FLAKING OFF MOVING ABOUT A FOOT
DOWN THE ROOF IN TWO PLACES.
MY BACK PANEL BELOW MY BACK WINDOW CRACKED
AROUND THE MERCURY INSIGNIA. I TAKE GOOD CARE OF MY VEHICLES AND I JUST CAN’T BELIEVE THIS HAS
HAPPEN. FORD MOTOR COMPANY TOLD ME ITS
WARRANTY ONLY COVERS 3 YEARS OR 36 THOUSAND
MILES. THAT NOT A VERY GOOD WARRANTY FOR THEIR
PAINT JOBS ON A SOMEWHAT NEW VEHICLE.
May 28th, 2008 at 7:25 am
2005 Expedition, paint is bubbling on the tailgate around the license plate and along the whole front of the hood.
May 30th, 2008 at 6:05 pm
I have a 2000 Mercury Sable. Paint started peeling off in 2007. Now huge patches are missing all over. I have seen the TB ford released about the paint problems they had with my make and year being listed. I just am not sure what to do at this point. It sounds like I won’t get anywhere with them.
June 5th, 2008 at 12:56 pm
I have a 96′ ford explorer limited. The paint has faded away in between the doors (4 door) and where the back hatch meets the rest of the vehicle. It has faded to white/ grey in parts and i think that it is ridiculous that ford does not think that this is a defect and says it is caused by the “sun”. I have never heard of a vehicle that has done this before and think that it is absolutly pathetic that ford does not acknoledge the complaints that their customers have………
June 9th, 2008 at 10:22 am
Our 2004 Ford Explorer has peeling paint on the roof. Apparently this is a common problem with Ford vehicles.
June 9th, 2008 at 2:01 pm
i have a 2005 expedition and also have several bubbling spots on the tailgate. from what i am reading, sounds like i better get over it quickly cause no one is going to help. anyone get any help???
June 10th, 2008 at 7:09 am
The paint on the roof and the hatch of my 2005 explorer is blistering and chipping away in large sections around the luggage rack. I took it to my dealer with 36137miles and they said they would not cover it because I was 137 miles over my warranty. They did turn it over to their district manager that works throughout the state of Illinois. She said they would cover 70% leaving me with a balance of $511.00. I refuse to pay money to put my 3 year old car in the condition that it should be in. I am in the process of filing a complaint with the BBB.
June 12th, 2008 at 3:25 pm
My 2005 Ford Explorer has peeling paint on the roof. There has been at least two news casts about this problem in Northern California. I wonder if anything will be done about this?
June 17th, 2008 at 6:26 am
I bought a new 2005 Ford Explorer XLT which has about 42,000 miles on it when I noticed what I thought was rust on the edge of the front hood. I called the dealership and they knew what it was. I went in to get a written estimate and the girl at the desk said they they would only give a verbal estimate, contrary to the posted sign about estimates.
They offer paying 50 %, I asked them to see what more they can do. Does anyone know if there is a class action suit on this anywhere?
June 17th, 2008 at 3:03 pm
2005 explorer about 2 months out of the standard warranty with about 35,000 miles, washed & waxed regularly and kept in garage when not used. Paint bubbling / peeling off from roof in front. The other place I noticed this is on the top edge of the hatch has paint chipping off.
Not expecting Ford to want to help me with this but will NEVER buy another Ford again – ever. Going to call them now. I can’t wait for the run around that I’m about to get.
If you are doing your homework on fords and reading this, don’t waste your time with Ford. It may seem like you are getting a great value. Maybe 10 years ago you might have but currently they are not looking too good with these types of reports. Do more homework then buy a Honda or some other brand with a good reputation for quality.
Brian
June 19th, 2008 at 11:05 pm
I have a 2002 Ford Explorer and the paint on the luggage rack on the top is completely chipped off, and the paint on the side of the front driver and front passanger doors is completely faded as well. I bought this truck from a very good friend and she had always parked in the garage, so i know its not from the sun. FORD SUCKS DO NOT BUY! THEY WILL NOT FIX THE PROBLEM!
June 21st, 2008 at 3:23 pm
I have a 2001 ford explorer sports trac and my hood and roof are pealing and cracking. has anyone had help yet?
June 23rd, 2008 at 12:34 pm
I purchased 2005 Ford Expedition, paint is bubbling around the lift mechanism on rear hatch and continuing to get worse. Has anyone had any success in Canada to get Ford to repair this defect.
June 23rd, 2008 at 6:09 pm
Hi, It’s me # 37 above, 2005 Ford Explorer recently out of warranty. I just wanted to let you know that I got a sales call from Ford trying to sell me a new vehicle.T he person who answered the phone was much kinder than I would have been, but explained that I was being asked to pay 40% of the repairs for a factory defect identified in a technical bulletin. The salesperson seemed to understand and couldn’t get off the phone fast enough.
You may want to contact the Ford sales departments and let them know why you would not buy a new Ford so that the pain is felt full circle.
Just a thought.
June 29th, 2008 at 5:17 pm
Best thing you can do to affect them is to notify Ford that you are going to go out of your way to tell your friends and family how much you dislike Ford and why. They likely will not do anything but reputation is everything (whether they realize it or not). And if they are consistent with their quality I’m sure that they will have a lot of trouble getting people to consider Ford as their next new vehicle.
I will never buy another Ford again. I love the vehicles themselves but when there is an issue you are own your own pretty much. I know I still have my fan making that same noise that for some reason they could not reproduce and fix while it was under warranty.
And about the whole service thing.. their service is awful. And I have been to 5 different dealers. I don’t even want to get to know the quality of the service either. I want something that works.
Brian
July 2nd, 2008 at 3:59 pm
Entire roof of 2003 Ford Excursion has paint peeled down to bare (although rusted at this point) metal. Huge chucks peeled away.
July 4th, 2008 at 1:45 pm
I have a 2007 with 24,000 miles and the paint is peeling on the hood, the tailgate, and the front passenger quarter panel.
July 5th, 2008 at 5:49 pm
I have a 2005 Ford Explorer XLT. I was washing it today and realized for the first time that the paint is peeling off in huge chips on the roof. All along the demples of the roof. I am going to call Ford, but based on what I’ve been reading, it doesn’t sound like they are going to be much help.
July 12th, 2008 at 6:45 pm
I have a 2003 Ford Escape Limited that has had paint peeling for over 2 years. Ford will not do anything about it….My grandfather who has worked for Ford all his life says its a defect with the Primer…Ford should fix it…but of course as mentioned above Ford will not pay to fix it. The paint is peeling on the hood in two spots on the roof right in front of the sunroof and also just started bubbling on the back next to the handle. I will NEVER buy a Ford again and am sure to let everyone who asks and who doesn’t ask how dissatisfied I am with this company. Maybe foreign is better, at least the paint doesn’t peel.
July 13th, 2008 at 11:01 am
I to have a 2005 Ford Eddie Bauer Explorer 4×4, and I was washing it and spraying the soap off the roof and realized that the paint is peeling off in huge chips on the roof. All along the demples of the roof like if it was dirt. WTF!!!!!!
July 14th, 2008 at 4:13 pm
I have a 2005 Ford F-150 with 25k miles. The paint initially started peeling off of the interior tailgate. A few pictures were taken by the local dealership who stated there was a problem with the paint process for it to be doing this. When our complaint was submitted to Ford’s JOKE for customer service, the claim was denied. The person I spoke with at the 1-800 number said that the claim requested Ford to repair paint damage at sites where there were dents and scratches!!!!!! He would not tell me WHO this opinion came from but we don’t have any dents and only two scratches, which are NOT peeling at this time. I was further told that once a claim is denied, there is no further recourse. Where is that class action thing when you need it??
July 14th, 2008 at 9:08 pm
I too have a 2003 Ford Expedition. When I bought the vehicle used 3 years ago with only 26,000 miles on it I noticed the paint, but I figured something happened with the previous owner. I had NO idea that this was a defect. I found that out today at a Ford Body Shop. The cost is $618 to fix the tailgate. I haven’t even inspected the rest of the truck. I like it other than that. Will call the # and probably file a complaint with the BBB. Thanks for the tips. This was very helpful!
July 21st, 2008 at 9:43 am
I also have a 2003 Ford Explorer. The paint started to peel about 2 months ago. Just a very tiny spot on the roof. I thought a rock or something hit it. I have not driven the vehicle since the spot was found. The peel has now grown to about 12 inches long and 2 inches wide. The vehcile has not been on the road in 2 months so I know I am not the cause. I contacted my local dealership, they did not even take time to look at it. I also called the customer care line at Ford. No help there either. I am currently dealing with another dealership who may help. I am positive this wil be the last Ford I buy.
July 22nd, 2008 at 11:20 pm
I have a 2005 Ford explorer, with only 39,100 miles on it. Less than 3 years old…… First time I attached anything to the luggage rack, and to my dismay, I can see metal up top of my roof. ALL the paint on the indentions is starting to peel. Have not had this car 3 years, and Ford is saying it’s not their problem. One guy at the dealer said, man, that’s not right-got me to the service manager, who then told me they can’t do a thing for me. I won’t let this die down……Ford has had paint problems for years, something to do with the clear coat finish that they use, and they refuse to rectify??
July 23rd, 2008 at 10:45 am
Have 2005 Explorer XLS – paint is stripping away on the roof near the front and rear – I’m starting the process to try to get for to pay something – is only just out of warranty. Wouldn’t have noticed except for a little accident and then we got up there and saw the paint stripped to the metal!
July 23rd, 2008 at 1:32 pm
We own a 2003 Ford Escape with light gold/beige paint that has begun to peel off in large sheets on several areas/panels of the vehicle. There is no obvious cause, and the vehicle has not been subjected to any unusual environmental or chemical hazards.
Dealer & Ford Motor say there are no recalls, service bulletins, or other actions to cover this, and that given the age and mileage there is nothing they can do.
A quick internet search reveals hundreds of other complaints for the same problem, same model/year, and same color, with similar descriptions of the damage and the response from Ford.
This is an obvious flaw that Ford shown own up to.
July 23rd, 2008 at 4:20 pm
We have a 2005 Limited Expedition that is now starting to corrode on the tailgate. We’re told it is not covered under the 60 month rust or the unlimited mileage for corrosion because the panel is not “perforated”. Paint is bubbling above the molding around the lift mechanism. From reading all of the above as well as talking to our local dealers, this seems to be a common occurrence but has yet to be deemed a “recall”.
July 24th, 2008 at 9:09 pm
We have a 2004 Explorer. My husband mentioned to me that the paint was peeling off the top and that the roof was rusting. I was actually standing on my front porch yesterday and was amazed at the amount of paint that had peeled off and rust that was there. I am definitely going to be calling the number left by #7 Donnie!
July 30th, 2008 at 1:51 am
I own a 2000 Eddie Bauer expedition. The color is the black with gold trim. I am the second owner of the vehicle and the previous owner wax and wash the vehicle and maintained it to perfection. The finish on the car was beautiful. I continued the care but this past winter I noticed when I was hanging xmas lights on my home that the roof was peeling off. I took it to the body shop and the inspected it and told me that ford would have to be responsible since it was something in the primer that it did not adhere to the body of the car. The paint is exploding off my car. I contacted ford went to the dealership and got the same answers as some of you that not enough of people have complained or it was out of warranty. I will also contact the bbb this is not fare especially when the car has been taken care of.
August 15th, 2008 at 11:30 am
I also have a 2003 Ford Escape with paint pealing problems. The roof & back started pealing in the summer of 2007 (out of warranty) but the dealership & their Ford rep repainted the top & back covering most of the cost & me paying for the rest (believe it was 2/3’s & 1/3). This year the hood is starting to peal and their paint repair from last year is pealing again. Just called the Ford consumer line & will take it to the dealer next. However, I’m not expecting much from them. Its looking like Ford needs a lawsuit.
August 15th, 2008 at 4:57 pm
I have called the number posted in #7 and visited a local Ford dealer. The service manager looked at my peeling roof and said that it was not under warranty, which I knew. He said that he’d contact Ford about my problem, but he did not think there was anything he could do about it. He said the price that I got for the repainting was a really good one and that I should take it. I said that it may be a good price, but it’s $600 that I don’t think I should have to pay. Today I called Ford again. The service person looked up my information and said that he’d call again next week after he researched possibilities of Ford helping me with the paint job, but I’m not very optimistic.
August 27th, 2008 at 7:20 pm
I have a 2004 Explorer and just noticed today that the paint in between the luggage racks in the dimples of the roof is coming off
and after looking at it closely it appears more may come off. This is ridiculous, the Ford company should have to recall all of these vehicles
that have faulty paint and fix, at no cost to the consumer/owner.
Ford has definantly lost my business. If a company can not stand by their product, people should not buy from the company. I am undoubtedly going to touch-up my roof spots and trade in on a Toyota
or a Chevy, as soon as possible. Someone should hire a lawyer and take the Ford Company to court over this. This really ticks me off.
I will be sure to let everyone I know……..do not buy a Ford…..because the company will not stand by it’s product.
August 28th, 2008 at 1:10 pm
Our 2003 EB Expedition has the bubbling paint around the plastic fitting for the license plate light. 90% of the used Expeditions on a local Ford dealer lot have this issue. This should be a recall.
September 5th, 2008 at 8:03 am
I have taken my Explorer to my Ford dealer, who said he could not help me with having the roof re-painted. I then called Ford again. Several days later Ford called back, saying that the company had not received enough complaints about the problem to consider a recall. I urge anyone with the paint-peeling problem to call Ford and go through the motions. It may do no good, but if enough of us complain, maybe something will happen.
September 5th, 2008 at 11:20 am
My 2003 Ford Escape LTD with gold ash paint has had the same problems everyone is talking about. Mine started in Feb 2007 with the hatch back … peeling around the window then within a week the whole back hatch. It was out of warranty of course but my dealer got Ford to pay for about half. Well now .. here we go again .. this time on the roof at the windshield line. Took it to my dealer yesterday .. we’ll see what happens this time. Ford needs to correct this problem .. it’s ridiculous!!!
September 6th, 2008 at 5:23 pm
I have a 200 Ford Exdepition with the clear coat on the hood flaking off. If it matters, the paint color is gold. It started about a year ago with small bubbles, they would grow when it rained then flake off. Some flakes are larger than 4″ x 4″. More than 60% of the clear coat is now peeled off of my hood. I really like the vehicle, but it is aweful looking. Shame on Ford! I’m 40 years old and have never owned other than American vehicles. That will change when I trade in the 3 that I’ve got.
September 8th, 2008 at 8:32 am
Ford is not acknowledging any responsibility in the total paint failure of my 2003 Ford Excursion. They say it is outside the normal warranty. A total paint failure is not normal. Is there anything that can be done to get them to stand up for their poor engineering and manufacturing?
September 8th, 2008 at 9:46 pm
I have a 2004 F-150 Lariat. I am the second owner, until now the truck has been in showroom condition. I have paint bubbling and peeling around the gas cap cover and the roof. I haven’t called Ford yet, but I see it probably won’t help. What a shame! I bought American this time to support an American Company and fellow American citizens. Won’t do it again. I had a Toyota truck for 15yrs and aside from standard maintainence, the only repair was a drive belt in its 14yr. Still looked brand new when traded it in. And now we have Ford. These goofballs can’t even get the paint right. Wonder how reliable all the unseen safety features are. Should be a recall
September 9th, 2008 at 3:27 pm
My recently purchased 2005 Explorer has the problem of paint loss in the grooves on the roof. Has anyone found a good solution/fix? Has anyone found any help from Ford? Probably not, so has anyone started the lawsuit? Has any set up a website just for this problem, where we can join forces?
September 10th, 2008 at 9:42 am
My wife’s 2003 Escape has recently shed some of its paint on the roof in front of the sun roof. It is starting to rust because the paint including the primer has blistered, come off and bare metal is exposed to the elements. I am going to write letters, contact dealers, contact the BBB, and contact Ford Motor Co. directly to try to resolve the problem. I just bought a new 2008 F-250 from them and was about to trade my wifes car for a new one. I have been a loyal ford customer since 1965 but that will change unless Ford steps up and takes care of this problem. I will post the results of my attempts to get Ford to take care of this.
September 15th, 2008 at 9:05 am
Well I took my Escape back to the dealer. They measured the paint thickness in several areas. The roof measured very thin – which is where the paint is peeling THIS time. They are trying to help me in getting assistance with Ford on this .. wish me luck!
September 15th, 2008 at 2:27 pm
I have a 2004 Ford Explorer with 55,000 miles on it and the paint on the roof of the car is starting to peel and now it just has metal showing. Now I have to get teh car re-painted at my own expense. Crazy right..
September 18th, 2008 at 9:30 am
I have a 2005 explorer and the paint on the roof is chipping it is now rusted. I have been told b/c I have put 70000 mi. on it that it can’t be covered. They told me they would make a note of it and that maybe they will have a different warranty sometime. I guess if you want to have your car covered you need to buy one and sit at home you wouldn’t want to go over your mileage since this has so much to do with they paint job.
September 18th, 2008 at 8:46 pm
I hate to echo #68’s comments but….. exactly the same, car, year and roof, plus the rear hatch at the corners of the window. I have been in touch with the Ford dealership and Ford customer service for 2 YEARS!!
The dealership quoted me a repair for $1100.00 I have requested to meet with the Ford factory rep.(through the dealership) and he will not meet with me or return my calls. My experience with the dealership, Ford Cust. Svc., and the Ford rep.(lack of it) has been a major disappointment. I have 3 fords in my driveway now, but there won’t be another!
Unhappy with Ford in Moncks Corner, SC
September 21st, 2008 at 6:11 am
I too have been having paint problems with my 2003 Ford Escape peeling. It has gotten really bad. What can I do?
September 21st, 2008 at 4:56 pm
I own a 04 Mustang and I am having problems with clearcoat peeling, bubbling and small rusting under the hood where the paint has completley come off.
help
September 24th, 2008 at 8:54 am
Update on my 2003 Ford Escape … Ford is gonna pay 2/3rds of the cost of repainting my roof just as they did when they repainted the hatchback. They’ve had it a week and I’m suppose to pick it up today. My cost .. $230 … guess that’s better than having to pay for all of it. It still upsets me that I’ve had to go through all this anyway .. they should have recalled this like they’ve done other paint problems in the past.
September 26th, 2008 at 7:59 am
I own a 2003 explorer.The paint is peeling from the hood at the front of the vehicle.I took it to the dealer and they would not help.I then took it to a body shop where they happened to have their company metallurgy expert on site. He said that the aluminum was corroding and that was the cause of the problem.He also said that Ford should fix the problem since it should be under a rust warranty.
October 2nd, 2008 at 10:33 am
I own a 2002 Mercury Mountaineer and mine to is peeling and chipping and bubbling in many of the same spots! Also, my liftgate cracked too!!
I called Ford and they are not taking any actions to fix this problem at all. We are just screwed! I paid alot of money for this truck and soon it will be nothing but a rust bucket!!! FORD NEEDS TO MAKE THIS A RECALL!!!!
October 2nd, 2008 at 5:45 pm
I own a 2002 Explorer Sport Trac that had paint cracking on the hood, roof and the cowlings (fenders). Ford repainted ONLY because we caught it before the 3 yr warranty was up in 2005. Now the tailgate is doing the same thing and FORD won’t do a thing! Another FORD bad paint job story! We’ll probably contact the BB, but altimately, we’ll be responsible for fixing the bad paint job. Our vehicle is also black. We won’t be buying another FORD either. Why buy a FORD when they don’t stand behind their product and fix this piece of s@#$#t. By the way, back in 2005, there was a bulletin out on this problem. However, they would only repaint the areas that showed the cracking – even though they knew that the WHOLE vehicle needed repainting.
October 3rd, 2008 at 11:54 am
I too own a 2003 Ford Escape. First the roof began to peel just above the windshield. Now it’s peeling on the back hatch just below the window, and also on top the roof. I notice everyone else is having the same exact problems. I also had to have have new axles put on. Ford quoted me a price of $1,000 for that problem, and told me I woulden’t be able to find the parts anywhere else. BS!. I got the parts at Advance Auto Parts, and had a local garage fix it for $200. They not only lied to me but was also gonna rip me off by about $800. I like my Fords but not their customer service.
October 3rd, 2008 at 11:55 am
Does anyone know what I could do to get Ford to pay for their paint problem that they seem to be denying??? 2003 Ford Escape
October 10th, 2008 at 4:29 pm
I have a 2002 Ford Excursion and the paint on the roof is cracking, blistering and rusting under the blister. Ford of course told me it isn’t their problem because it is over three years old, gee what a surprise! I took the vehicle to the body shop for an estimate and that came to $1,292.00. The body shop said the problem is because of Ford. I’ll ride around with a sign on my Excursion telling the public how bad Ford’s paint is on their vehicles, I wonder if they would like me to park the Excursion by the dealership with the sign on it. I know the economy is bad but it could get really bad for Ford if consumers don’t purchase their vehicles because of the paint problem.
October 10th, 2008 at 6:50 pm
I have the same problem as everyone posting above. I have a 2003 Ford Escape (gold/ash paint). In 2007 paint started separating on either side of hatchback window on the seem. Visually, it was like the fingers of the paint let go…now it is much worse and is spreading and getting bigger. I went to the dealership back when it started happening and they quoted $400 at that time to repaint and the warranty had expired 3 months earlier. I can tell you that I will not buy another Ford again. I will go back to Toyota or other foreign brand…I will seek the advice from above and call Ford, and report on the BBB.
October 13th, 2008 at 12:11 pm
I have a 2004 Ford Explorer XLS and the paint is chipping off on the roof of the car in two locations. I am scared to get a car wash fearing more paint will come off. I contacted Ford and they told me that there was noting they could do since it is not covered under any warranty. Please help.
October 15th, 2008 at 7:59 am
Paint is blistering on the front edge of the hood on my 2002 Explorer. Has anyone gotten relief and if so, how?
October 15th, 2008 at 8:28 am
I called Ford’s 800 number and after a detailed discussion they called the service manager at my local dealer. I was told there are currently ‘no programs’ or listed recalls to resolve this problem. Apparently they are not acknowledging this issue.
October 18th, 2008 at 11:12 pm
I have a 2000 ford F250 and the paint is completely peeled off the roof and most of the hood! It makes my truck look terrible! They don’t want to build anything that lasts anymore!!!!!
October 19th, 2008 at 9:06 pm
I have a 2002 ford taurus and all of a sudden about 6 monthas ago the paint started to blister up and peal off my hood and now the passanger side mirror, has anyone had any luck with ford helping with the problem?
October 22nd, 2008 at 11:25 am
Same problem – 2003 gold Ford Escape with peeling paint on the hatch under the window and on the roof right above the windshield. I took it to a Ford dealer who told me to fight with Ford would be pointless, but my mechanic told me I could pay $1100 to fix it and it will just keep happening. Is it really a waste of time to fight with Ford?
November 4th, 2008 at 9:20 am
I am having the same problem also with my 2005 Ford Explorer. Took it to the dealership and was told it will not be covered as I am over the 36,000 miles. I call the 800 # and am waiting for a reply from them. I am not hopefull though. I also have contacted an attorney that deals in class action law suits and they are checking to see if one has been started or not. I will keep you posted once I have more information on the law suit. It does not appear that one has been started yet.
November 4th, 2008 at 6:11 pm
[...] situation may be like this one: cbs5.com – Document Reveals Ford Knew About Paint Problems More problems for Ford–Paint Defects in 2000-2005 models | Lemon Law Blog If you can find evidence Ford is deliberately covering up paint problems like yours, it could help [...]
November 12th, 2008 at 1:45 pm
I have a paint problem on my 2006 Mustang. I took it to the dealer before the 3 yr b to b waranty expired regarding the hood (aluminium) paint blistering. The dealer said that they were familiar with this problem
but had to submit the claim to Ford for authorization. The claim was DENIED! The dealer reffered me to Ford customer service whom explained to me that paint is only covered under warranty for 12,000 miles, period! Ford then reffered me back to my the dealer to “work something out” for a repair. I guess I’m on my own on this. No wonder that nobody is buying their vehicles. I have discovered that there is gasing were the 2 hood panels are bonded together causing the blistering from the white powder created beneath the paint.
November 12th, 2008 at 2:13 pm
Same problem. 2005 Mountaineer. Paint is peeling only in the grooves in the roof. Peeling right off exposing the primer. It’s out of warranty, so the Mercury body shop gave me a quote ($472 to repaint the roof). They said since it wasn’t my fault they’d take off 10%. So generous. I called Ford’s 800 number and talked to a lady for a LONG time giving her all of the information. She finally came back and said there’s nothing they can do for me at this time, but keep the receipts. And then she told me that if I’m a veteran or if I know one I can save $500 on a new ‘08 Mercury. Yeah, that’ll happen…
November 14th, 2008 at 8:25 am
I too own a 2003 Ford Escape XLT. First the roof began to peel just above the windshield. Now it’s peeling on the back hatch just below the window, and also on top the roof. While my vehicle was in warranty I contacted my dealership where I purchsed my vehicle and was told that Ford would not stand behind their product. I contacted customer relatiions and was told they would not do anything. I don’t feel this is right and I would like people to contact me as I intend to go to the top and the more people with the same problem the better. I can be contacted at TereWaeiss@yahoo.com
November 14th, 2008 at 11:09 am
This is Lori #89 – Well Ford dealership has offered 50% on repair of the roof of my 2005 Explorer. This is not acceptable in my opinion. Still waiting on Attorney’s to get back with me regarding a Class Action Suit. Will keep you posted.
November 14th, 2008 at 2:55 pm
Lori, did you speak to anyone at Kimmel & Silverman regarding your claim?
November 14th, 2008 at 6:04 pm
the paint on the rear bumper of my 2005 taurus started to blister and peel off about a year ago. the dealer told me that the bumper had to have been impacted (even though there was no dent) and that had caused the paint to blister. i paid $566 to have it repainted in june and now the same thing is happening all over again. the dealer says the car must have been impacted again. i can’t believe it.
November 17th, 2008 at 2:25 pm
Update on my 2004 Mustang,
more peeling then ever on my car, even the dealers body shop admitted that it was defective paint. But because it was out of warranty they would have to charge for a full paint job. I called Ford directly and they told me the same but said what a great time to buy a new car!! I will never buy a Ford car again. There paint is so bad that I am going to have to go independent to get my cat looking great again. The car runs great because I have babied it and really took care of it. But if not for that I don’t know.
The Dealer sure didn’t want to deal with me, avoidance was the term I would use to best describe Ullman Motors owner in Washington State. The whole thing is unbelievable and with a big BUYER BEWARE FOR MUSTANGS OF 2004 AND UP. I have been on other sites that are devoted to Mustangs and the owners of 05,06,07’s are having the same problems.
Q
November 28th, 2008 at 2:46 pm
I have a 2008 Ford Mustang GT color Alloy and the paint has several places pealing and cracking. The Ford dealer did take care of the first cracking and peeling on the truck, and is going to now take care of it on the roof because it is under warranty but claim that it is not the paint job. That it is do to outside elements, birds pooping, trees, etc, etc. We have several cars and never had this happen. I wash my car regularly and wax it. I am convinced it is a faulty paint job. They are telling me that they will not repaint any other areas that this occurs from here on out. I am very concerned because I just bought the car in February of this year. Do you know where I can go to get any reports or articles on this?
Mary
December 10th, 2008 at 2:09 pm
I have 2002 Expedition, original owner. At 40,000 miles my hood started bubbling under the paint near the grill. Ford told me that I was not covered because it was not through the panel. They denied ever hearing about it from anyone else. They even had the nerve to tell me that I was not allowed to meet with the Ford rep when she came to the dealer to show her in person. I used to own Fords. Never again. I also have a truck that lurches forward sporadically. They said they have never heard of that either. Many people have this happen. They must go through training on how to act surprised when a customer reports a problem thye know about. What a joke.
December 12th, 2008 at 8:58 am
I also have a 2003 Explorer with the peeling paint. Ford told us it’s caused by stones hitting the hood!! Yeah right. We also own a 1997 Ford F350 with 250,000 miles on it that drives the Alaskan Hwy every year and has a cracked windshield from rocks but NO paint is peeling off-explain that! Also own a 1998 Villager that has no rust/paint problems with well over 180,000 miles on it (love that vehcle). We are both Ford retirees and I’m really MAD that we are supposed to promote such a piece of junk. We were also told by the dealer in Toledo that we were out of the warranty period and Ford would not pay. I’m going to call FMC today and complain long and loud especially for what this vehicle cost. We are going to the dealer again today to complain again but apparently they don’t want our business!
December 15th, 2008 at 1:41 pm
I have a 2003 Explorer and the paint is flaking off in the roof grooves / luggare rack area. I spoke to the dealer who told me if it’s not under warrantly, there is nothing they can do. I contacted Ford at 1-800-392-3673 to describe the issue and see if there is anything they will do to help. They provided me with the same response as the dealer and said if I had the work performed to keep the receipt in the event that any recall is later issued. Then they told me that they have employee pricing for new Ford’s if I’m in the market – don’t think so after this.
December 20th, 2008 at 2:25 pm
I bought a 2004 Crown Victoria from Banner Ford in Mandeville,La in 2004. First the paint started chipping off the door panel and then we noticed that the paint was bubbling up and starting to come off the roof of the car just above the front windsheild. It then started coming off is huge chuncks and now little spots all over the car. We took the car back to Banner Ford of Mandeville,La and was told that infact it did look like a paint defect and they weren’t going to fix it and didn’t know if Ford would either. I have a car which is not paid for yet and is an eye sore to look but it’s out of warranty even though this started when it was under warranty and there is nothing that I can do.. Upon futher research I have discovered that Ford’s Scientific Research Laboratory has preformed a number of tests on vehicle body parts returned for corrosion related concerns, and testing did reveal that the Aluminum Corrosion was caused by IRON particles working their way into the aluminum body part ,prior to it being painted. This found in Technical Service Bulletin Reference Number(S):04-25-1,Date issue:December 27,2004. Also includes other modles Ford,Lincoln,Mercury’s. This is clearly a Manufactor problem and not of any owner and these companys owe it to the buyers of these cars to fix this problem. There are attorneys for this matter look under you State Lemon Law and complain to Ford and the other companys to stand behind their products….
December 30th, 2008 at 1:12 pm
I bought a 2005 Ford Explorer…my 4th Ford vehicle. To my distress, I just noticed on 12/28 when I looked out my 2nd story bedroom window that the paint on the roof is delaminating, bubbling and coming off. I have gotten an estimate from an auto body shop that the dealership referred me to and now I am going to start my letter-writing campaign with FORD MOTOR COMPANY EXECUTIVES.
I will not be ignored or bargained with. I expect Ford to repair the vehicle at 100%, their cost…almost $1000. to repaint the roof and cargo door. Auto body shop says that this is a know issue, and that eventually my hood and wheel wells will also go to hell.
I have a law degree and I intend to use it. I have started my research on this problem by beginning with this website, and will use some of the ideas in these posts to attack the problem to deal with Ford.
Warranty or not, this is a LATENT DEFECT, A KNOWN MANUFACTURING DEFECT. Therefore, Ford needs to stand behind its product. If they do not, this will be the LAST FRIGGIN’ FORD THAT I WILL EVER BUY. I WILL ALSO BROADCAST MY DISPLEASURE VERBALLY AND IN WRITING ON THE INTERNET. I will also use the BBB, and whatever means necessary to get them to take this seriously.
January 1st, 2009 at 7:13 pm
Put me on the list, much of the paint on the roof of my 2005 Explorer (bought new) has chipped away. Very disappointed. Went to the dealership and no one took responsibility.
Does anyone know if the body will rust without the paint?
January 2nd, 2009 at 10:47 am
Paint on roof chipping. 2005 Explorer XLT. Contacted ford today, linked this site. Will reply with further information.
January 8th, 2009 at 9:52 pm
2005 Ford Explorer has paint peeling on top of vehicle with rust widespread. What will Ford do about this? I have only had this vehicle since September 2006. What a mistake it was buying this vehicle.
January 12th, 2009 at 7:35 pm
I HAVE A 2001 FORD F 150 SUPERCREW DA PAINT IS COMING OFF ON THE ROOF AND THEIRS CRAKED SPOTS ON HOOD…ONE OF THE SPOTS ON ROOF HAS STARTED TO RUST…WHAT CAN I DO ABOUT IT? IS THERE ANY RECALLS ON THIS?
January 13th, 2009 at 12:56 pm
Same problem with 2002 Ford Explorer Limited. Paint (black) peeling, cracking off on roof and hood; resulting in large whiteish patches. Virtually the entire roof is affected. There is a large patch on hood, approximately 18 x 10 inches; which is growing all the time. Also some smaller, less severe spots around the back seat windows. This has ruined the appearance of what was once a nice vehicle.
Thanks to all for sharing your respective unpleasant experiences with this problem; including the failure of Ford Motor Company to stand by its product, and provide a fair remedy to its customers.
January 14th, 2009 at 3:03 pm
We have a 2003 Explorer and have noticed the paint over the passenger door and just wondering if anyone else has had this problem with the same year and problem with paint?
January 31st, 2009 at 1:32 pm
I have a 2005 Ford Escape xlt and the paint is chipping off the roof and top of the tailgate. I went to the dealership and they said they couldnt do anything because it was a few months and a few thousand past the warranty. The extended warranty does not cover it. I then started looking at the other Escapes that I saw on their lot, in mall parking lots and such… they all have the paint pealing at the top of the tailgate near the hinges.. regardless of color and year!
I contacted Ford and they told me they are “unaware” of any problem and that it is not their problem.
Everyone on here that has the same problem needs to file a complaint with the NTHSA at http://www.recalls.gov if they get enough complaints they will investigate and they will surely see what I have seen that this is a paint problem with all Escapes and force Ford to do a recall to fix it.
February 4th, 2009 at 1:54 pm
My 2005 Ford Explorer just started to “delaminate” on the front of the roof.
I won’t waste my time calling Ford. They KNOW they have paint issues.
Instead, I am going to send them a certified letter, with my DEMANDS, stating the problem. Because I have a Calif. law degree, I am going to let them know that their product is defective, and that they have breached both the express and implied warranties, due to their latent product defect. They will also cause me an economic loss which, I will assure them, litigation will follow if they do not remedy the defect at their expense. Warranty or no warranty, they are liable, folks….don’t let them con you. Seek legal advice if necessary.
I am writing to Consumer Affairs, BBB, and all other resources, in addition to pestering upper Ford management executives if possible. THIS IS RIDICULOUS “QUALITY” AND TOTALLY UNACCEPTABLE.
Post your complaints on line anywhere and everywhere to let the public know about this.
They want you to give up and quietly fade away….DON”T!!!
February 5th, 2009 at 1:25 pm
i own a 2000 Ford 150 that has bubbles in the paint that are coming off down to the metal. Was there a recall and can I get it repainted by Ford? Thank you for your time. Diana
February 8th, 2009 at 6:15 pm
I bought a used 2005 Ford Explorer August of last year it is peeling on the roof. I have not spoken to anyone yet but going to the dealer tomorrow. I already know what I will hear maybe what all of us need to do is write our congressman and tell him NO stimulas money for ford, let them go under they can’t build vehicles anyway. I had a Toyota Tacoma last year paint was fine but the metal in the truck was rusting so they bought it back I think they did a fine job of taking blame unlike ford maybe I will go back to Toyota better made and they admit a fault when it happens.
February 11th, 2009 at 4:54 pm
I have a 2004 Ford Explorer. Washing it the other day the paint on the roof just decided to crack and come right off in rather large pieces. We never go thru a commercial wash, always use a soft hand towel and the garden hose to rinse. I couldn’t believe this was happening. I will attempt to file a complaint on the recommended site from one of the previous posts. This is an obvious problem with their paint!
February 16th, 2009 at 9:39 am
I just looked out my office window and wondered why there was gray electrical tape on the roof of my 05′ FORD Explorer Sport Trac! I went down to remove it and saw that it was NOT electrical tape, but the PAINT on my truck is peeling!
I looked online and saw I was one of many having the same issues. I also own a 03″ Mustang and have some peeling on hood and was thinking it was from an occasional small pebble hitting the hood.
I am very up set and will be calling the FORD dealership I bought both vehicles from to start my complaints!
February 16th, 2009 at 11:08 pm
I own a 2004 Freestar and just noticed the roof has large patches of paint missing and paint is blistered / flaking on most of the roof. I am going to speak with the local Ford Service Manager and request that Ford repair this defect. In my 30 years of owning a car, I have never seen such poor workmanship.
February 23rd, 2009 at 2:14 am
I too own a 2005 Ford Explorer with the same chipped paint rust problem on the roof. If anyone finds a solution please let me know as I will do the same.
February 23rd, 2009 at 3:14 pm
i too have a 2003 expedition. Paint started flaking off the trim under windows, looks bad, I tried alittle touch up paint to start with, now it’s getting worse, large pieces just coming off. It’s nice shiney chrome under the black paint, wish they had of left it chrome instead of painting it. i tried to flack the rest of it off, no good. this is really sad, I paid $34,000 for this vehicle and this is the best they can do, it’s a sad day in America, the automakers are just substandard now. no more ford for me. And they want a BAILOUT with my tax dollars, ha.
March 10th, 2009 at 6:23 pm
I too have a 2005 Ford Explorer, and noticed the paint has been peeling off the roof. I also noticed the other day when washing the Explorer that the tailgate has tons of tiny orange color like spots all over. I took a closer look and it looks like rust is starting to come though. This kind of ticks me off, because I just purchased it used a month ago from a local Ford dealership. I was thinking Ford was going to repaint the vehicle, until I just read all of these blogs. Good luck.
March 12th, 2009 at 11:43 am
I have an 05 f-150 and the paint is peeling on the hood and around the gass cover. Chances are I will have to repaint it myself at my cost, so think twice before you buy a ford! i know this will be my last!!!
thanks Ford!!!
March 14th, 2009 at 9:55 am
I too have a 2004 Ford Explorer that started with bubbles in the hood and now the paint has peeled off. Ford dealer says they are not responsible for it. A friend had the same experience with her explorer and paid $600 to get her hood repainted. If it is a defect then Ford should fix. I own three Fords and have always liked them but this may change my mind as to what vehicle I replace them with–they will not be Fords!!!!
March 16th, 2009 at 11:33 am
The paint is peeling of my ford F150 back fender. They say it’s not our problem. It is a 2004.
March 19th, 2009 at 9:03 pm
My 2003 ash-colored, Ford Escape Limited started peeling 2 years ago right below the window on the hatch. My husband called the dealer and they said there wasn’t a recall at that time. Just this week-end we were standing on the porch and saw there are 2 large areas on the roof that are peeled completely away, plus other loose areas ready to peel any minute. My husband said soon we can take the car over to Iraq because it will have the “camoflage look” – ash and gray. Or maybe we can all get our camoflage vehicles together and have a war right here with the Ford Company?! I am very disappointed because we just paid the car off and I planned to keep it for the next 4 or 5 years. By that time it will look like hell. I use my car for my job – how nice it will look when I pull up with a peeling-paint-job. No more Fords for us. We’ll stick to Toyota’s – they stand behind their vehicles. I think Ford doesn’t want to do anything because they are in financial trouble and a recall like this could really put them under! We’re going to call our dealer tomorrow to see what, if anything, they can do. Will let ya’ll know how we make out. Signed, Disappointed Disillusioned Disgruntled Ford Owner
March 24th, 2009 at 11:52 pm
well i see all these complaints, mark down another i own a 2000 ford mustang, owned it since the day it rolled off the floor and i am having the paint/ clearcoat bubbling and cracking on the roof of my car. i know its 9 years old but i have seen cars 20 years old without this problem. mind u my car is waxed once a month and garage kept. this car has been babied it only has 70,000 miles. i havent contacted ford but even my local shop said good luck with that. too bad i was gonna be a mustang man for life
March 24th, 2009 at 11:54 pm
count in my 2000 ford mustang in with the same bubbling problem on my roof , i am gonna ask ford nicely to fix it and when they deny i am gonna sue them or at least turn them in for lemmon laws.
March 27th, 2009 at 11:18 am
2003 Expedition, paint is bubbling at the whole front of the hood.
im a ford entu… but now it starsing to be INBERISING
March 27th, 2009 at 1:38 pm
2005 Explorer EB Paint peeling off roof like peeling a banana. Dealer said past warranty. Any help??
March 27th, 2009 at 3:06 pm
I have a 2005 Mercury Mountaineer purchased on 7/14/2005. Vehicle only gets driven about 5,500 miles each year and has 20,700 miles on it now. Of course it is over the 36 month warranty and now I have peeling paint on my roof.
You get the circle jerk from the dealer who tells you to call Ford Customer Care, who of course turns you down on any repairs. Called again today to let them know I am a journalist and wanted to get further information on their policy and they said since it is not a safety issue there was no recall on the vehicles and nothing they would do.
Called my dealer back and told him I just wanted to know if the dealer was going to help and that I wanted to write an article on this issue and once he heard that shut me down completely and told me he wouldn’t say another word and I should contact Ford media relations.
Apparently these guys know all about these issues and because they are in such sorry shape will not address them or offer any support. I suppose it is just easier losing future sales from all of us then to pay to fix the problems and still most likely lose us anyway.
I will be posting an article on my blog soon, you can read it at:
http://dontgetmemad.blogspot.com
Generally no problem with the vehicle other then this, but from what my body shop tells me this can be a major problem as the paint can begin to peel off from other parts of the vehicle as well. To fix the roof, it would cost $800 because they must first strip all the paint off down to the metal and repaint the entire roof again. He showed me that the undercoat paint was shinny and said it looked like it was never sanded down to accept the top coat of paint. It just isn’t sticking to the undercoat.
I would never buy another American made car again. I had a Jeep Cherokee before this one and one before that one. The first one was a lemon and was taken back after one year under the Lemon Law and the second one had its share of problems as well.
Never Again, these car makers should go out of business, they simply don’t know how to make a decent product and their service and customer care is horrid to say the least.
March 28th, 2009 at 2:28 pm
2005 Ford Explorer- paint on roof pealed off. I took the vehicle to my local dealer ship who were amazed when they saw the roof. I reported it to Ford but because I was over my bumper to bumper by less than 500 miles they refused to paint it and said it was not their problem. When I asked who I could write to I was told by the representative that I could write to Ford but basically the letter would end up in thier department and they still not be able to do anything. My friend who bought her Explorer at the same time same dealership has noticed that the paint is pealing on hers also. I will never buy a Ford again if this is the way they treat their customers and back their workmanship.
March 29th, 2009 at 6:42 pm
Sounds like we have an epidemic of failure here. I have a 2004 Eddie Bauer Explorer with paint almost completely flaked off of the dimples on the roof. Some of the primer as well, I have a 12-15″ stip of rust I need to get taken care of. As with you all, I know what Ford is going to say, but I am going to go through the process just to make sure they learn how big this problem is!
April 2nd, 2009 at 12:16 pm
Kimmel and Silverman:
I am not sure why my message was not posted regarding Consumer Affairs Bureau in Washington D.C.???????? regarding this paint process defect.
Everyone with a peeling paint issue should contact Washington D.C….call and give them a report. If they receive enough complaints, federal attorneys will research and file a complaint with FORD.
Only a class action law suit will get FORD’s attention.
April 2nd, 2009 at 12:20 pm
Does anyone here know of any class action attorney’s that might take on this case? I would seem to me that they only need to contact all of us to get one going.
Any suggestions from this group?
April 2nd, 2009 at 12:22 pm
Brenda: You original post from 2/4/09 was published. Posts are in chronological order. We agree with what you are saying so we have posted your second message as well.
April 3rd, 2009 at 7:04 pm
Within the last 2 months my 2000 Ford Ranger has developed a “rapid” chipping and peeling of paint on the edges of the hood, edges of the front upper side panels and the front external air vent area by the hood. The paint on the rest of the vehicle is just fine. I have no doubt I have one of the LEMONS from the 2000-2004 paint defect issues with certain fords…who knew! I’m already getting the ignorant Ford dealership run around and will be ready to fight on this one. This is NOT normal wear and tear paint chipping. I have taken good care of this car and I’m not in any mood for excuses from Ford. I will be taking pictures, keeping a diary, getting independent autobody quotes (not from Ford first) and THAN going to the dealership to address this issue.
Any other suggestions on quick action I need to proceed properly to address this would be greatly appreciated.
April 6th, 2009 at 1:55 pm
My Ash Gold 2003 Escape is bubbling paint off in small spots on the hood, tail gate and doors. But the roof has a huge patch peeled away right behind the moon roof. I hadn’t noticed it until I was working on the racks the other day. And these clowns want our tax dollars to help keep the industry alive ???
April 8th, 2009 at 8:25 am
WOW! i cannot believe I stumbled on this, I bought a 2005 Sport Trac, with 9,100 miles on it. Excellent condition, I purchased it on July 31, 2006, after it had sat on the lot for 3 months. I have babied and strived to keep off the debris (birds, sap etc) Paid $20,000 for a vehicle and now I have to pay for another paint job??????? April 1, 2009 while washing it after work, I noticed the paint had bubbled up in the grooves on top, it cracked and now it’s blowing off like a peeling on a banana. There are 2- 15 inch long places and 4-5 inches wide. It makes me sick! Talked to the dealer and collision body shop at Ford where I bought it, they have hemmed hawed around and won’t get back with me, I believe they should at least pay 50-60% of the paint job. I have kept my end of the deal with Ford Credit, I am a single Mom and now so much for giving my son monteary present for high school graduation, I have to pay to have my truck fixed AGAIN!!!I’ll buy Nissan or Toyota ,
April 9th, 2009 at 2:20 am
Unfortunately i got to this site too late!!!I also have problems with my 2004 Eddie Bauer Ford Explorer and took it to the dealer.They recognized the problem and took pictures. They said no problem your covered and will go through the process of submitting the claim.Well a month later alot of run arounds and alot of voice mails with no return phone calls.Please let me know if there is a class action suit being filed or if anybody can help..
April 12th, 2009 at 6:45 am
I have a 2005 Expedition XLT. My liftgate is bubbling / blistering in about 3 places around the plastic part. My hood is also bubbling along the edge of the hood. This is a serious defect of the paint that is not caused by rust or anything I could have done. I am sitting at 70,000 miles and know that I probably have no recourse. I paid a lot of money for this truck and certainly don’t have the money now to have the hood and liftgate repainted. When I read about people having the same exact problem and Ford refusing to do anything about it I become very angry. You know good and well that Ford is aware of the problem but has made the decision to not to address it because of the enormous expense of painting thousands of vehicles. This will be my last Ford vehicle. I won’t begin to discuss the engine problems I have had but good luck when you have to have your spark plugs changed.
April 13th, 2009 at 12:32 pm
You would think that by the time the 2006s rolled off the line, Ford would have fixed the problem or at least admitted the defect and stood by the product. I have a 2006 Expedition and have the exact same problem on the rear tailgate and to no surprise the Ford representative has “decided not to participate in the repair”. I bought a top of the line extended warranty directly from Ford, and here’s the other no-brainer, Ford won’t stand behind that warranty either.
Buyer beware!!!! The paint problem didn’t go away with the production of new models. How can you be sure you don’t end up with this same problem in one of the newest models as well? Just don’t buy a Ford. I won’t….ever again.
April 15th, 2009 at 11:32 pm
I have a 2005 ford F 150 FX4 this truck is gorage kept and I was washing it and noticed the paint peeled right off the roof. I couldnt belive it! After reading this site Im obviously not going to get much help. I bought my wife a Lexus and they have excelent customer service and would never let something like this happen. I will NEVER BUY A FORD AGAIN! Sorry USA but im sticking with foreign built cars from now on, and you wonder why your all bankrupt! Ford needs to be held acountable for this! We need a CLASS ACTION LAW SUIT…………..
April 16th, 2009 at 1:14 pm
I would like to say the dealer lived up to my warrany issue on the paint and the vehicle is getting corrected…Thanks to the dealer and my paint protection warranty for a job well done!!!
April 17th, 2009 at 3:20 pm
Dave;
Hate to tell you this, but according to my body shop, their process is faulty and if they don’t strip all the paint off down to the bare metal, prime it and paint it properly it will happen again. He told me to do my roof alone the cost would be $800, but he also said that this could happen to other parts of the car as well. The roof seems to be the place with the most problems showing up first because it probably receives the most abuse from weather, car washes, etc.
I asked Kimmel & Silverman who host this blog if they would take the case and their answer is that they are watching the postings, but nothing affirmative.
As far as sending a letter to Washington, DC to complain you would have to really find out which agency deals with this and frankly, I have filed a report with the National Highway Traffic Safety Administration (NHTSA), but they only deal with recalls on safety issues. So you would have to claim you choked and died on the chipped paint for them to do anything.
Apparently, from what I can see this becomes a civil action that would either require us as a group of class to hire an attorney and have them go after Ford. Or you can sue in your local area and either file a small claims lawsuit which is easy to do and hope the judge is sympathetic or simply keep writing in every place you can on the internet about this issue.
I am going to try to contact some of the consumer advocates on TV, you know Arnold Diaz of Shame on You or others and see if they can’t get this story on the air.
I would urge all of us to try to write a letter directly to Ford and send it Certified Mail or some other tracking detailing the issue. See if you get a reply. The fact that they were notified will help all of our cases. You need to have them turn you down in writing so you have some proof.
Now again, from a legal standpoint they can tell you to take a walk after the warranty is over, but from one of customer relations when there is so much hatred for the auto industry, public relations may work in our favor.
If anyone wants to group together with me you can reach me at my blog dontgetmemad.blogspot.com or email me directly at: lenrap@internationalpress.com
I have articles up on my blog, my own web site and our groups on Facebook and other sites. Do the same and spread the word. I am also going to do a video of my car and put it up on YouTube, do the same, we can get millions of views if we work on this and maybe then have a voice with Ford.
Remember, together we have some strength, individually we are at their mercy. Contact me if interested and I will go after these guys for all of us.
Len Rapoport
President
International Press Association
April 17th, 2009 at 4:49 pm
Len,
Your comments regarding the body shop are right on…exactly matches what I was told by an independent body shop that the Ford Dealership referred me to. In fact, that is why I have waited before painting the vehicle…because other parts of the vehicle may also become effected. At this point, I am biding my time to see what, if anything, Ford will do or if I throw my hands up and dump the vehicle by buying another new or used car…Subaru or Toyota…never FORD again.
Warranty or not, a consumer can argue breach of Implied Warranty of Fitness or Merchantibility. Also, affected consumers will experience economic loss, which you addressed by bringing up the small claims court. I was also told to look into any warranties under corrosion or perforation. I haven’t had time to deal with this yet…otherwise, I would post the Washington D.C. Consumer Affairs phone contact. I will try to do this next week. It is important for the complaints to be seen by them.
April 19th, 2009 at 6:38 pm
Len is correct; we are reviewing these postings and constantly researching whether we can assist in helping consumers resolve this horrible issue. The main obstacle is the lack of warranty, and therefore the lack of responsibility on behalf of the manufacturer. Of course, Brenda is also right; everyone should review their corrosion and paint warranties as well.
In the meantime, if you fall under any original or extended FORD warranty and this matter is addressed at least once under the warranty, I ask that you please contact me directly at msacks@lemonlaw.com . Being that the car is still under warranty, there is most likely something we can do on an individual level. It should be noted that prior to Craig Kimmel starting Kimmel and Silverman, as a young law school student, he took Ford to court for problems with the paint on his Mustang and won. Being that he was still under warranty, his efforts were very successful.
K&S will continue to host this discussion and we welcome your posts.
Michael Sacks
Director, Communications & Client Services
Kimmel and Silverman
www.lemonlaw.com
April 19th, 2009 at 7:39 pm
I have a Gray 2003 Ford Taurus and the paint bubbled and peeled from the passange side rear wheel rim. I saw 2 other Taurus’s on the road with the same issue. I am just looking into this as the problem seems to be getting worse.
April 19th, 2009 at 7:43 pm
Brenda and Michael, thanks for taking an active role in this blog posting. From what I can see from this and other posts I have found doing a google search now only has this been an issue for at least 9 years now, but I understand that some of the newer models also have this problem.
Now we all know that Aluminum is very hard to paint successfully and this is why they usually don’t paint it but they will Anodize aluminum to give it color and a few other coating methods, but Aluminum is extremely hard to paint.
“Aluminum is one of the most popular architectural substrates because of its excellent corrosion resistance, yet it is one of the most difficult substrates to paint successfully. A naturally formed, invisible and microscopically thin aluminum oxide covers the surface and renders the bulk metal relatively inert to atmospheric corrosion but because of its inertness paints and coatings tend not to stick well. The trick to achieving good adhesion is to remove the oxide and immediately apply a passivation layer to prevent the oxide from forming again. This is easier said than done.”
Read more at this URL: http://www.ronjoseph.com/painting-aluminum.htm
If you simply do a search as I did using “painting aluminum” you will find many more. So that said, I would imagine part of this problem is because they are now using aluminum to lighten the weight of these SUV’s and cars to enable them to get better mileage. Unfortunately they have no idea how to effectively paint them.
I would love to find out if only those cars that contain aluminum parts are effected or are they also messing up painting steel parts as well. If that is the case, then there is no excuse for this manufacturing problem. After all they have been painting cars for over 50 years, you would think they have figured out how to do it by now.
For those that have contacted me already, thank you. I will be speaking to my attorney who is a very knowledgeable guy and also posting this question on LinkedIn to see if any of my connections or member friends can offer some direction.
Tomorrow I will be sending a certified letter to Ford and Mercury to register my compliant with them and to establish a date of my problem so they can’t later claim it was so far over the warranty period, etc. I will also see if there is any warranty for paint defects beyond the initial 36 month warranty. I don’t think there is a claim against the paint manufacturer, but can’t be sure if it was a Ford application issue or a faulty paint process.
Lets keep this blog and mine alive and keep doing some research and sharing our findings here.
Len
April 20th, 2009 at 4:21 am
I too have a 2003 Ford Escape Gold Ash color. We noticed a few months ago some spots, blisters…which we tried to “patch”. This only made matters worse….now it is starting to come off in sheets on the front of hood as well as hatchback. I have just started this process and want to do whatever I can to make sure Ford knows how bad this is….as well as the public. I guess my first step would be to take it to a ford dealership for an estimate??? Any suggestions?
April 20th, 2009 at 8:30 pm
It’s not just happening over aluminum, my ‘03 Escape is peeling paint as well as the primer on the roof just above the windshield. The metal here is not aluminum as is evidenced by the rust forming there. I will need to do something soon or it may just rust thru.
April 21st, 2009 at 8:24 am
We posted earlier, but this is a confirmation that the paint on our 2003 Escape is peeling on multiple locations, including body panels that are obviously not aluminum. Areas currently peeling: multiple locations on the roof, tailgate, and rear-quarter body panel.
April 24th, 2009 at 7:38 pm
The paint on our 2005 Mecury Grand Marquis started peeling off in Feb 09, first appearing on the roof, then the hood, and around the windows. Dealer states out of warranty, no coverage, but this is clearly a paint defect, as stated by a local body shop. In order to repair, paint has to be grinded down to bare metal as paint primer did not bond with metal properly in the factory. Approximate cost to repaint car is $3,000. We contacted Ford and they blew us off. Has anyone tried the Better Business Bureau with any success? We are in the process of doing that now.
April 26th, 2009 at 9:23 am
I washed my 2004 Explorer and noticed an 8 inch long section of paint missing from my roof just behind my sunroof. I heard that this was a problem so I took it to my local Ford dealer. They inspected the paint and confirmed it was defective.. The body shop mgr. called ford and they said they will do anything for me because I bought the SUV used… He then said this is a common problem with Explorers..Sorry
May 1st, 2009 at 1:54 pm
I ALSO HAVE A 2003 GOLD FORD ESCAPE. I JUST PAID IT OFF IN DECEMBER 08. I NOTICED IN FEB 09 MY ROOF STARTING TO BUBBLE BY THE WINDSHIELD. NOW IT IS COMING OFF IN SHEETS OF PAINT!!!! WENT TO DEALER AND THEY TOLD ME TO CALL 800 NUMBER. I ALSO USE MY CAR FOR WORK. HOW HORRIBLE!!!!!!!!!!
May 1st, 2009 at 2:56 pm
I CALLED THE 800 NUMBER FOR FORD. THEY JUST TOLD ME THERE IS ABSOLUTLY NOTHING THEY CAN DO!! SO IF ANYONE HAS ANY OTHER SUGGESTIONS HOW TO GET FORD TO HELP!!! I WAS QUOTED $1500.00 IN CALIFORNIA TO HAVE THIS FIXED!!!!!!!!!!!! HELP!!!
May 1st, 2009 at 7:29 pm
I have a 2005 Ford Explorer XLT. SAme response that everyone else got from the dealer. I am going to start with the documentation trail and then file a small claim court action in NY. If they want to show up I will be ready for them. If not , I win and they pay.
May 3rd, 2009 at 4:26 pm
I purchased a new 2005 Mountaineer, color White. I have always favored white because it is the easiest color for the production of a quality paint job. This is my second Mercury. I have a 1995 Cougar, white, that is always parked outside and the with minor exception, the paint is fine.
I just noticed the paint on my 2005 Mountaineer is sloughing off in the valleys between the luggage rack rails. Long strips of paint are loose exposing the gray primed surface below. There is no reason for this other than a defective painting process at the time the vehicle was manufactured.
May 5th, 2009 at 5:56 pm
I own a 2003 F150 white, the paint on the hood & roof is flaking off.
I too called Ford did not get anywhere, was told no recall on paint.
I took my truck to a body shop, at the cost of just under $1,000.00
Was told to do the job right, needed to strip off all the old paint, take out the back window. I too will file with the BBB. I will not buy another ford.
May 7th, 2009 at 12:15 pm
Keep these postings coming. The more we get here, the more it will show up on a search when someone looks up Ford problems, etc. I also think the best approach now since we all know that Ford doesn’t give a damn and is looking to hide from this issue, is to take them to small claims court. I would also sue the dealer where you bought the vehicle. You will have to also find a Ford office in your state in order to sue them in your state, so do some research and see if they maintain any offices in your state and use them as the defendants.
I have a major web site at: http://internationalpress.com and will write an article about this matter and if it is OK with this group, would like to quote some of you.
I also have a large Group and Fan page on Facebook and my personal profile there. I think it is time to put up a group, I hate Ford Motor Company. I did a search under Ford and the largest group deals with their racing cars, etc. and their are complaints there. http://tinyurl.com/d4rh5t
The other Ford groups only have a handful of members. I also looked under “I hate Ford” and see a number of groups, but also a handful of members.
Any ideas about a name for the group? If we all are on Facebook and publish this information on our own networks and ask people to join our group we may get some clout.
Maybe a group like, Seeking one million members that hate Ford Motors…or some such title.
One other thing…if you have a video camera, or a digital camera that also takes video, lets all take videos of our testimonies with a view of the damages on our vehicles and post it on YouTube and MySpace.
You can really get some action if the videos start to rip there. I haven’t checked yet to see if any already exist, but the more we can all do to get the message out on the net the better.
Listen, we all know that Ford is in trouble and the last thing they want to do is open a Pandora’s box and admit there is a problem. Imagine having to repaint thousands of vehicles and then, it might still not fix this problem. You can repaint the roof and in a year or two it can happen again to the roof or another part of the vehicle.
My hope is it will stay on my roof and the primer will hold. I won’t take the car to a car wash and will be gentle in washing the roof and ride this vehicle into the ground. As long as the problem is on the roof and no one sees it, I can live with it for now.
Lets all get going on a campaign to publicize this problem and also try to get the TV News people to help. In New York we have 9 On Your Side. Arnold Diaz, Shame on You and other advocate shows, call your local stations and see if they have a similar format.
We must all group together and share our successes in fighting for our rights. WHO IS WITH ME?
lenrap@internationalpress.com
May 7th, 2009 at 12:31 pm
Just did some more research and found this article on the Center for Auto Safety Web site.
http://www.autosafety.org/ford
Guess What…they pay the loudest complaints off and hope you keep your mouth shut. For well over 10 years they have had major paint problems…wonder why they are in trouble?
“Ford set up Owner Dialogue Programs (ODP) on its vehicles with the worst peeling paint problems (F-series trucks, Bronco and Mustang) but, once the regulators looked the other way, Ford dropped the ODPs in 1994 because they cost the company over $1.5 billion according to The Wall Street Journal. Since 1994, Ford has covered up paint problems by buying off aggressive consumers under a secret warranty and ignoring consumers who don’t complain loudly.”
$1.5 Billion back then, so how much would it cost today to handle all the complaints? That is why we are getting blown off. The dealers are liars and make you feel as if this is a random problem when they know all along this has been going on for over 15 years.
You will also see we have Paint Peel vs. Paint Flaking…
a vehicle’s colorcoat (i.e. blue, gray, red, etc.) lifts away from the underlying anti-corrosion primer coat which is generally a dull gray color. Sounds Familiar?
Go read this article and book mark it so you can go back to it. I think I have enough material now to start the FB group and do an article.
May 7th, 2009 at 12:51 pm
Some more information from Center for Auto Safety:
Ford Service Bulletin Shows Paint Defect on Many 2000-05 Models Ford has issued a Technical Service Bulletin that shows a major paint defect in many large 2000-05 Ford, Lincoln and Mercury cars, trucks and SUVs that used aluminum body parts (hoods and fenders) to reduce vehicle weight. Affected models are the 2000-04 Crown Victoria, Taurus, Expedition, F-150, Ranger; Mercury Grand Marquis, Sable; Lincoln LS, Town Car Navigator and the 2000-05 Explorer, Mercury Mountaineer. According to the TSB, “Some vehicles may exhibit a bubbling or blistering under the paint on aluminum body parts. This is due to iron contamination of the aluminum panel. . . . Ford’s Scientific Research Laboratory has performed a number of tests on vehicle body parts returned for corrosion related concerns. Testing has revealed that the aluminum corrosion was caused by iron particles working their way into the aluminum body part, prior to it being painted.” CAS Executive Director Clarence Ditlow said:”This is a very expensive defect to remedy. The TSB requires “extreme care to be taken” including special tools and segregated work areas to remove the corrosion by blasting, repriming and repainting. This repair is so difficult that CAS recommends the best fix is to replace the corroded part with a primed steel part and paint it. Ford cannot guarantee this repair will eliminate all the iron corrosion or prevent other areas from bubbling or blistering in the future.”Consumers who have experienced this problem are encouraged to file a complaint via our website.
Here is the link to the Ford Service Bulletin
http://www.autosafety.org/uploads/phpLviTdB_FordAluminumPaintCorrosion.pdf
My service manager knew about this all along and sent me on this useless mission to call Fords Customer (Don’t) Care Line…Shame on him and on Ford.
May 7th, 2009 at 1:48 pm
New Facebook Group is up. Join us there and tell your story. Copy and paste it from this blog. Also please post your photos and any videos you may have.
Now that we have a Facebook group and 200 million FB members, we may be able to get enough support to wake up our law makers and convince them that Ford doesn’t deserve any support from us.
http://www.facebook.com/group.php?gid=94328817418
Joining Facebook is fast and easy and once you join, you can join our new group.
Lets see if we can all spread the word and make this happen.
Len
May 7th, 2009 at 10:52 pm
We have a 2005 Ford Explorer, bought new at GA dealership. It has been well maintained, spending much of the time in a garage. The paint is peeling off the roof and the top of the liftgate. Rust is rampant in some of the channels on the roof. Upon reading all the posts on this site, I find that we are not alone in this dilemma. I find it incredulous that Ford is refusing to own this apparent defect and deal with it. It would seem that in this day and age, considering all the problems that auto makers are facing, they would be eager to fix this problem and maintain good customer relations. This Explorer is the 16th Ford product that my husband has purchased from a dealer – 15 of them were brand new and one, having been used as a demo, had @ 4000 miles on it. We would be happy to join in any combined effort to make Ford accountable for this defect that is so widespread. I have read that the reason that there is not a recall is that this is not a safety issue. But does customer relations and satisfaction not mean anything to them??????? Without a good customer base, Ford does not have a business!!!!!
May 9th, 2009 at 1:36 pm
I also have a 2003 ash gold Ford Escape with paint chipping away daily near the hatch back. Like many others, the car is paid off and I wasn’t planning on getting rid of it anytime soon but I won’t drive around in a car that looks like **** with painting chipping. I am contacting Ford by certified mail this week. Though my car is under extended warranty, they do not cover paint, only mechanical issues. I’m sure I will get an unsatisfactory response from Ford, but I’ll complain anyhow and see what happens. I had planned on getting another Ford when the time came but obviously now, I think not.
May 11th, 2009 at 2:10 pm
My mother has a 2007 Lincoln town car that has only 30k miles on it and is always parked in garage when not being driven and all the chrome on it is rusted and the dealership wont warranty it they said it must have had pool chemicals spilled on it. I called the manufacture and because of what the dealership said they said there is nothing they can do. SO our next step is to call the action reporter. Anyone else have problems on their lincoln?
Jami
May 19th, 2009 at 1:08 pm
I have just written to my congressman and hope he will get to read and respond to my comments about Ford and the new federal governments speech today about increasing fuel economy while lowering emissions on future vehicles.
One CNBC reporter said, that the vehicles will never meet the deadline unless they lower the weights of these vehicles and they will probably use more aluminum parts. A chill went up my spine when I heard this and realized I have to be more vigorous in my actions to make this issue known.
I urge all of you that have posted here to join our group on facebook and to write your congressman today.
Here is a link to find yours:
https://writerep.house.gov/writerep/welcome.shtml
The link to our Facebook Group is located at:
http://www.facebook.com/group.php?gid=94328817418
I have also sent an email to Jim Cramer’s office at Mad Money because he is so vocal about issues like this that hopefully he will pick up on this story.
I would also urge all of you that know how, to take a video or photos of your vehicles problems and put them up on all the networking sites you can. YouTube, MySpace, Facebook, Twitter and others.
Send emails to all of your friends and ask them to send it to theirs.
This is not about you or I getting our vehicles painted it is about the auto makers asking us for billions to bail them out and having them fool our government that they can meet these new deadlines on fuel economy and emissions.
If you would like a copy of the message I have sent to my congressman, please email me at: lenrap@internationalpress.com and I will be happy to forward a copy of mine to you.
Again, please join us on Facebook and have your friends do the same. You will be surprised how fast something like this can spread around the net if you email the message to people you know and they to their friends etc.
Lets keep fighting and make our voices heard.
Len Rapoport
President
International Press Association
May 19th, 2009 at 8:41 pm
Thank you all very much for the info! I was considering the purchase of a 2003 Excursion, but all of you have saved me a lot of headaches. The vehicle is in beautiful condition except for the paint (black). It has several strips and spots on the roof where the paint is gone and the metal was rusted. It also has a number of strange looking lines and crosses in the paint on the hood that look like they are going to peel.
It was a Florida vehicle so I attributed it to the black finish in the hot sun, but after reading all the posts above and other sites, I see that there is an unresolved issue.
Thanks again for the help and am sorry to hear of all the struggles that so many have had. We went through paint delamination issues with a 1995 Chevy Lumina so we empathize with your dissapointment.
May 21st, 2009 at 12:39 am
2005 Mustang GT. Hood corroded and started in the factory BEFORE it was painted. 5 year rust/corrosion warranty is a fraud. Policy has been ammended 7 times since 2005 to fit Ford’s needs. Must be “perforated”. 2008 Mustangs now bubbling, 2009 will be next. Ford has told their dealers to stonewall the problem. Ever call there “consumer” line. What a joke. “Ignor them and they will go away” is their policy. My advise: take the dealer, any dealer to small claims court, get a fiberglass hood and never buy a Ford. This has been going on since 2000. Class action? Is anyone listening? This is a FACTORY DEFECT that may never show up until it’s too late. It’s Ford’s fault and they know it. I had one dealer out of 4 actually take pictures, document the corrosion where it is obious there is perforation but it’s covered by the paint and Ford’s response was “too bad”. This took them 2 minutes on line to deny the claim. Ford also updated the Technical Service Bulletin in 2006 to inclued more models, including the Mustang.
May 27th, 2009 at 12:30 pm
From post #15
After hand washing my car in the great weather last month, I found another HUGE area of rust, this time located around the wheel well. So don’t forget to visually check your car every month for new rusting.
Also my 2003 escape is gold/beige color.
May 28th, 2009 at 8:27 am
Mine started on the hood with great big bubbles and is now down to the silver. I have a huge sopt of rust and a hole where is fell out on the passenger side. Now it is starting on the driver’s side. Mine is “red” and is a Ford F150
May 28th, 2009 at 4:10 pm
My brand new 2008 Expedition has paint bubbles on the rear hatch, the local dealership took pictures of it, and submitted them to Ford. Ford came back that it is covered and is paying to fix it. The funny part is that the ford dealership doesn’t have a bodyshop, so Ford is paying the local Chevy dealership to fix my truck.
May 29th, 2009 at 11:39 am
Karen;
Remember that if you are having a paint issue on a new vehicle, in time it will get worse and their offer to “Fix” it now is just a bandage on what is a greater issue.
Most of the paint peeling problems you see on this forum started to happen about 3 years or longer after the car was made. So the warranty was over and Ford refused to do anything.
My shop told me once it has a problem and you repair or repaint one area it could show up in another area. I would tell you to try to either sell the vehicle and take a few thousand loss now or ask Ford to give you a letter or guarantee that should this happen again to any other part of the vehicle that they will do the necessary repairs even after the initial warranty wears off.
Actually, who knows if they will be in business in 3-4 years. If this continues, I have a feeling no body will be purchasing cars that have paint peeling in a few years.
We have started a group on Facebook and would like to remind you all to visit and join us there. I have been reposting some of these posts there as well, so the 200 million Facebook members can also see what Ford has been doing to solve this on going issue.
I simply can’t imagine they have any customers left after a history of over 10 years of paint problems.
http://www.facebook.com/group.php?gid=94328817418
Len
May 31st, 2009 at 1:08 pm
We have a 2004 Ford Expedition & the paint is bubbling around the tailgate also. From reading all these similar complaints it looks like we need to replace the tailgate & wait for another area to start bubbling. Repainting the car will not fix the problem. Has anyone got their car fixed & seen good results? We have the XLT model we experienced cracking leather seats almost immediately. Had them replaced by Ford, but it happened again & now the car is out of warranty. Cheap leather!!!
June 2nd, 2009 at 11:38 pm
have 2000 ford windstar sel 85,000 miles paint started peeling hood, top, around doors, rear door,in 2008 have talked to ford rep and painter, said nothing they could do, estimate is 1400 to repair, well not be buying another ford product, all the money I paid for this, and this is how they treat you, have a 1994 ford aerostar, no peeling at all, some rust on quarter panels, but the way they dump salt around here in IL, I kind of expect rust in time.
June 4th, 2009 at 8:05 am
We bought a 2000 Ford F250 from a dealer in Boise Idaho. The vehicle was garage kept for 5 years until we moved to North Carolina. Vehicle has approx 62K miles and has been kept in excellent shape. Recently we noticed two areas on the roof of the truck where the paint had peeled off and rusted. After looking closer we noticed several other areas that are starting to blister. The truck was taken to the Ford dealer in Mooresville NC for hail damage repair and the dealer was nice enough to “throw in for no additional charge” fixing the roof which entailed stripping it to bear metal and repainting it. I was told it was delamination of the paint. I was also told that the primer apparently didn’t stick to the metal properly (not sure of the reason) and over time the delamination would start to happen. I called the Ford 800# and was told they would not take responsibility for helping us with fixing the rest of the truck, there was no recall on our vehicle for paint/primer/sealer issues and besides we were out of warranty. I’m grateful for the dealer/collision manager to help us on the roof however they did get paid $1700 from my insurance company for fixing the dents from the hail storm. I feel Ford is not standing behind their advertisement of “being tough”. Paint should virtually last the life time of a vehicle if taken care of and we feel Ford should stand up to these paint problems and take care of them.
June 4th, 2009 at 6:41 pm
I have a 2004 Grand Marquis with 22,000 miles. Paint on top and trunk is defective per a local dealer who also refused assistance. Local body shop quoted $2100. to repaint problem areas. Time to repaint entire car.
June 6th, 2009 at 7:30 pm
I have a 2005 Ford Mustang and within the last month I notices 4-5 spots on the hood. The first thing my dad asked was if I was under warranty. I had 5 year 36000, guess what? I ust went over 41000 this week, and my 5 year ended on April 22 of this year. I also paid off the car last month. I am going to email lenrap@internationalpress.com and get my ducks in a row. This is a factory problem and Ford needs to keep its customers happy, especially right now. I have gotten 3 estimates, and will offer Ford the chance to pay to get the car painted. I will be pleasant and if they say no, I will remind them of a few things in many of your posts and online. I believe they will pay.
June 8th, 2009 at 10:24 am
I have a 2005 Ford Ranger XLT 4X4. it has 52K miles on it. In march i noticed a buble under the paint on the bedside. the buble has now grown into about 20 bubles on both sides of the bed. Not only is the paint bubling but the frame and entire undercarage is infected with large amounts of rust. I took the truck to the ford dealer where i purchased it. since i didn’t buy it new they will not even look at it. I should have listned to my gut when is said not to buy a ford!!!
June 9th, 2009 at 9:24 am
I have a 2003 Ford Eddie Bauer Expedition where the liftgate is bubbling/blistering all over and a couple of weeks ago, one of the bubbled up areas flaked off. There is a white powder underneath it (what in the world is that?!?); as far as I can tell there is not rust. I’m ready to get rid of this car, but no one will purchase it looking like this. From what I’ve been reading it looks like I’ll have to spend big $ to get it fixed. Needless to say I am not happy! I haven’t even looked up on the roof by the bike rack – hope I don’t find any surprises there. I will be calling Ford to see if they will do anything at my local dealership.
June 9th, 2009 at 1:28 pm
I have a 2003 Ford Escape and just google peeling pain and i got this site with all the same models and same problemsl
What crap.
June 16th, 2009 at 4:35 pm
Have a 2005 Mountaineer. Paint is peeling and bubbling on the roof in the grooves. Have an extended warranty, but it doesn’t cover this. Will cost $800 to repair. We have a 13 year old Mountaineer and the roof is in perfect condition. Quality has gone down the tubes for sure. This is an obvious defect and should be covered by Ford.
June 17th, 2009 at 8:48 pm
2004 Ford Excursion, Black, All of the paint is chipping and peeling off the roof of my vehicle. There are several small cracks that appear as though they are going to split open any second, some of the paint has already flaked off and rust is beginning to build up. I even have the extended 100k warranty and the ford dealer in Towson MD said that it was not covered, nor would they be willing to do anything about it. For a vehicle this expensive one would think they would stand behind it. My Toyota minivan which is 6 years older has not a single blemish. Ford just lost another customer.
June 19th, 2009 at 6:58 am
I have a 2004 F150 that is bubbling on the rear quarter panel. I’ve contacted Ford and they say its not covered in my warranty. I stayed away from buying domestic cars for exactly this reason. If I can’t get Ford to repair this mistake, my next truck will be a Nissan Titan.
June 19th, 2009 at 2:10 pm
2005 Ford Explorer. Have a big area on the roof that is just like everybody else is talking about. Paint peeling off. The Dealers in town have all told me to forget about it & the joke of a customer service department at Ford told me the same thing, then tried to sell me a new car….I was like, are you kidding me?
He asked me what I wanted Ford to do about it, I thought he was joking. I told him that I wanted Ford to pony up for at least half of the repair & he said that they would be happy to paint it at a dealership, but that it would be 100% customer pay because it was not a defect. That’s when I got the spiel about the great rebate programs. I told him that we would not be buying another Ford.
June 19th, 2009 at 7:42 pm
Ford says they will do a 60/40 split to repaint the roof of our 2005 Mountaineer because we have owned so many Fords. 60 for us! Since it isn’t a safety issue, they don’t feel they have to own it. Still thinking about it. Not happy about it, but it does have to be repaired. It will only get worse and we keep our cars for at least 10 years. My son has a 2004 F-150. It is cracking in the same place on his roof. We’re really between a rock and a hard place on this one.
June 23rd, 2009 at 11:25 pm
At what point can some sort of action be taken against Ford, if you search peeling paint on this site, only the Ford complaints come up, so something is wrong. According to the TSB, it says the aluminum is rusting , how can that be since Aluminum cannot rust? Therefore are these panels, like my roof made of aluminum? Or just cost cutting cheap aluminum with iron impurities. Either way my roof is still buckling and cracking. Is there a place to upload pictures to compare vechicles?
June 24th, 2009 at 8:32 pm
I have a 2003 Explorer and I love it, except for the bubbling paint on the front corner of the hood. I was looking for warranty information when I found this, obviously there is none. I have an 06 Mustang also, if the paint bubbles, I’ll burn it and never by another Ford again. Just when I thought Ford was getting its rust problems under control with the Explorers I find this out. I also thought maybe a rock hit it, until I opened the hood and saw some bubbling paint there too. This sucks.
June 24th, 2009 at 8:33 pm
How many posts does it take for Ford to stand behind this stuff
June 25th, 2009 at 12:11 pm
I wish I had the answer for that. We remain hopeful that the more we bring this to Ford’s attention, the greater the chance they will realize the error of their ways. In the meantime, join the facebook group set up by Len Rapoport as well: http://www.facebook.com/group.php?gid=94328817418 He’s doing as much as one person can to gain attention for this issue.
June 25th, 2009 at 2:35 pm
Hi everyone, sorry I have been tied up with other matters. I am going to post this problem in the legal section on LinkedIn which is a networking web site for business professionals.
They have many attorneys there and I am sure I can get some answers if I can get them to read some of your postings. The reason I set up the Facebook group with Lemon Law behind us, is that on Facebook you can upload the photos of your vehicles and all the paint defects there. It is easier for someone to go in and read the posts as well. It is a bit more organized there and gives us the ability to show our images for the public or attorneys to see.
One other thing, Facebook is one of the heaviest hit web sites on the internet. I believe Google is number one and they are right behind them. So it would seem to me that the more content we put on Facebook regarding this issue the more the search engines will find it and hopefully with some sage advice from attorneys on LinkedIn, we may find some solutions.
Join us there now, yes now and upload your images and story there. You can simply copy it from here and paste it there. By the way, sign up on Facebook is quite easy and takes a matter of minutes to do. If you like you can add me to your friends list as well.
My name on Facebook is the same as it is here Len Rapoport and the link to our Group there is:
http://tinyurl.com/d23rzx
You can also find all my networks on some of the major networking sites at: http://internationalpress.com/index.php?file=networking
Hope to see you there, I will let you know how I make out on LinkedIn.
Len
June 25th, 2009 at 3:22 pm
To Scott Mayer: Get out your matches for the ‘06 Mustang. Look for bubbling or anything suspect along the underside right and left side closest to the fenders and along the front lip of the HOOD. Check it every week unless you are out of the 3/36K warranty. Mine (2005) appeared 3 months after the bumper to bumper and Ford refuses to repair unless there is perforation. It is obvious that the damage started the day it was built.
June 25th, 2009 at 3:31 pm
Have filed complaint with the BBB in Virginia. Supposedly they have some pull with Ford. I doubt it anything will come of this. TSB 06-25-15 tells the story and is the only chance to prove Ford knew exactly what they were doing and should be held responsible for this mess.
June 29th, 2009 at 11:30 am
Just noticed some delamination on my 2004 Ford Ranger this morning. It’s on the roof, just above the windshield. Did a Google search and found this site. Will be taking the truck to Drew Ford in La Mesa, CA where I purchased it new in October 2003. Followup to come.
June 29th, 2009 at 6:25 pm
Good luck, but if you have read the postings here, this is what will happen. They will tell you to speak to their service manager. He will ask you if you had any body work done…trying to blame it on a body shops work.
Then he will give you the Ford Customer Doesn’t Care line to call, 800 392-FORD where you will tell them your story, they will ask for your VIN, tell you to hold on the phone as they check and will come back and tell you it is off warranty and there is nothing that can be done.
What I would suggest, is try to obtain a local Ford office so you can send them a Certified letter detailing the problem and noting you understand this is a wide spread problem with their vehicles and you expect them to repair the vehicle or replace it.
If they do nothing, you can then go to small claims court and sue them locally. I would sue for at least $5,000 which would be enough to repaint the entire vehicle or attempt to sell it and take the loss.
Once they receive the summons from the court, you will probably have their attention and can then negotiate. Please join our Facebook group http://tinyurl.com/d23rzx and post this there and also any photos you have.
June 30th, 2009 at 8:52 am
I am also an owner of a 2004 Explorer which the paint has started peeling on the top and is starting to rust. I spoke with someone at the dealership from where I purchased the vehicle and he stated that there was nothing they could do which I feel just like the others that it seems that Ford does not want to admit there is a problem and stand by the product that they sale.
June 30th, 2009 at 11:02 am
2005 Expedition has tremendous peeling/bubbling on the front lip of the hood and tailgait. My Local dealership gave me an estimate of $1340 to do the body work on it that it needs. They took pictures and supposedly sent them into Ford, that knows there is a widespread problem. The Dealership came back to me with a $500.00 offer to help relieve the financial burden to fix it. It was all they can do, since Ford gives them a certain amount of money each month for disgruntled Ford customers. The money was alloted to me based on my loyalty to Ford (I have never owned another vehicle besides a Ford, and I just put a $6000 engine in the truck last year after it locked up…yes it was 3 1/2 yrs old). I guess I am not loyal enough. I am left with a $840.00 bill to get it fixed. I am filing a complaint with the BBB today. If anyone has any advice, I’ll take it.
June 30th, 2009 at 11:47 am
Just noticed the same on my 2005 Explorer over the weekend while washing it. Paint is peeling like a banana on the roof. Dealer says call Ford. Body shop quoted $1000. I will be contacting ford shortly. This is BS!!
June 30th, 2009 at 3:59 pm
I suppose a lot of the new postings don’t bother to read any of the previous posts. I would suggest you all take some time and do so. We have a Facebook group now that you should all join and answers to your questions are right here on this forum. Ford won’t do a thing for you and even if they do, it will peel again.
The only way to be satisfied is to get enough from them for you to go and sell the vehicle or paint it temporarily (it will happen again to another part of the vehicle) and sell it.
This issue goes back years now and there is no fix for the problem.
June 30th, 2009 at 4:16 pm
have 2000 ford windstar sel, hood, top, rear door, and around side doors peeling & flacking off, estimiate is from $1500 to $3000, wanted to keep it only has 85,000 miles but looks like hell, please keep me informed as to what can be done if anything, thanks
July 5th, 2009 at 9:19 am
I have a 2001 silver ford taurus ses. I bought the car new back in 2000 from a ford dealer in wisconsin. Well back in october of 2006 i notice the paint starting to bubble on the driver side quarter panel right above the wheel. Well at that time my warrentey has expired. I thought I was only one with this problem. Then i saw a lot of ford taurus on the road with the same problem i got. Rust forming at the same area as mine. Since ford has aknowledge this problem now with a lot of their cars. Where do i turn for help? The dealer i bought the car at has went out of businnes.
July 9th, 2009 at 8:25 am
I have a 2001 F150 super crew with hair line cracks in the paint from bumper to bumper. Joe Mahan Ford, dealership in Paris, TN, says Ford
has not published any trouble reports on paint and no warranty exsist
for repainting my truck.
I have an estimate of $3500 for a complete new paint job, but will it
start cracking again?
July 9th, 2009 at 11:58 am
Ditto…
2001 f150 Supercrew, white, 43K miles, peel and delamination to substrate in roof channels. First dealer blew me off, didn’t even give me an estimate for repairs. Second dealer quoted $1,400 to repaint roof. Seemed extreme that they wanted to take out all the glass and remove the bed to paint the cab, makes sense now after reading all these compalints. I will check out facebook.
July 10th, 2009 at 10:25 am
John and Allen, my feeling is to tell you not to waste your money on a repaint. Frankly, on a 2001 vehicle, how many years do you expect to keep the trucks?
Is the value of the vehicles that much that it would be worth the cost of a new paint job, or simply let it rust out and junk them or sell them now.
I am not doing anything on my 2005 Mountaineer with only 23,000 miles. Since my issue is on the roof and doesn’t really show, I am hoping the primer will hold up and I will deal with it if it gets worse. As I said, it my roof is aluminum and I still haven’t verified this, then even a repaint will end up peeling since only a few paint shops can paint this properly.
On the older vehicles, I am sure they are steel and you can get a good repaint, but unless you repaint the entire vehicles and that means taking them all the way down to the metal, there is a possibility you will have the problem repeat itself.
If they didn’t prepare the base metal properly or the primer is the issue and not the final coat, then unless you get to the reason for the peeling, you are only going to cover the problem with a new coat of paint. Like trying to paint over rust without properly removing it first.
I think we are all screwed by Ford and the only options are to either sell the vehicles to some one that doesn’t mind the paint issue because the bought the vehicle at a low cost or to drive them into the ground and junk them one day or give them to a charity and get a deduction.
Join us over at Facebook
http://www.facebook.com/group.php?gid=94328817418
Join us there and make sure you all upload your photos to that site. The reason is that we have a better shot of having Ford and others seeing us there since Facebook is in the top 5 of the most heavily visited web site.
I am busy with my other sites, so it is up to all of you to take the ball and my lead on this and run with it. Keep posting complaints every where you can and even if it doesn’t help us personally, will help gain attention to Ford and what they are doing for their customers.
I have also spoken to a class action attorney, but so far, no one is interested in bringing a legal action against Ford. Maybe they don’t want to invest the time and money to bring a successful suit against Ford, not knowing if they could ever pay out on a judgement against them.
Just imagine the size of a judgement if every car or truck owner of Ford and Mercury come forward with claims. It could wipe Ford out.
Please take a moment and upload your stories and photos to our Facebook Group.
July 10th, 2009 at 10:33 am
Does anyone have any videos they can upload to our Facebook Group or to YouTube?
If you do, it would be great. I will be doing one of my Mountaineer and will get it up on YouTube first, then will upload mine to our Facebook group. The more photos we can get uploaded to our Facebook group the better. You can see some of the photos there now at:
http://www.facebook.com/group.php?gid=94328817418#/photo_search.php?oid=94328817418&view=all
If you have any scans of estimates from body shops, letters from Ford, etc. you can upload those as well.
Lets get active people and stop complaining, Ford will do nothing, we are wasting our time, you need to get to work to get all of this out here on the internet. The more we can do the more anyone looking for a Ford vehicle will do a google search and come up with our complaints.
July 13th, 2009 at 3:12 pm
I would like to file a civil suit against Ford. I just bought a 2007 Ford Fusion 6 months ago and no one will help. I have filed a complaint with the New York State Attorney Generals office. I would also like to get a group of people together to file a civil suit. If your interested please respond. If I get enough people I will give you all my e-mail address and we can start to file.
I personally will not sit back and take this
July 17th, 2009 at 11:51 am
Well, you may have been misinformed. You can file a law suit yourself in either small claims court or civil court, depending on the amount of the law suit.
I have taken a number of companies and individuals to small claims courts over the years and it isn’t that hard to do. The fee is quite reasonable and you won’t need an attorney because small claims court is like a TV show and the judge understands that you don’t have an attorney.
I have posted some suggestions on this forum and you should really join us over at Facebook to add your support there as well. The only time you would need a number of people to file an action against Ford is if you wanted to file a Class Action and we would all be part of that class. Unfortunately, we have not been able to find anyone to help us file a class action.
One last comment, since your vehicle is relatively new, you may have relief under the NYS Lemon Law and I assume that is how you found this site. Why not check that out and keep bringing your car in for the repairs and if they refuse, file for relief under the law.
Some years ago, I had a Jeep Grand Cherokee which had problems during my first year and I filed for relief and they took the car back and refunded all but around $3,000 which I agreed to for the years use of the car.
Hope this helps, you can join us on Facebook at:
http://www.facebook.com/group.php?gid=94328817418
July 17th, 2009 at 12:52 pm
I have a 2005 Moutaineer that the roof where the paint is and has been bubbling and peeling off for the last several months and it just keeps getting worse. I want to thank everyone for the information as I was about to have it reprimed and painted just to protect the metal, the area has started to rust. I will not waste my money at this time. I have owned numerous Fords throughout my car driving years and this is the first time this has ever happened. Thanks again.
July 17th, 2009 at 4:43 pm
Fusion Owner: Please call our office at 1-800 LEMON LAW to discuss your situation. Len is right; we may be able to file a claim.
July 19th, 2009 at 8:49 am
2005 MOUNTAINEER. GARAGE KEPT. SATELITE SILVER COLOR. UPON PUTTING ‘THULE’ ON ROOF FOR VACATION TO SHORE, I NOTICED ALL THE PAINT WAS BLISTERED AND PEELED ON THE ROOF. WHAT A SHOCK.
I ALSO CAN NOT BELIEVE FORD HAS SAID IT’S OUT OF WARRANTY, YOU’RE ON YOUR OWN!
IF THAT IS THE CASE, I WILL NEVER BUY ANOTHER FORD!
July 21st, 2009 at 9:50 am
I own a 2005 Ford Expedition that has paint blistering on the tailgate. Today I had a bodyshop owner take a look and he said that he looked at a 2006 yesterday with the same problem. I live in a town of about 10,000 people. Must be more than a fluke, don’t you think? Also, my husband and I have seen other Expeditions that are the same year in “Used” car lots that are for sale. It doesn’t seem to be a question to me anymore of why someone would get rid of a fairly new vehicle. It is very hard to swallow when a vehicle with only 50,000 miles has paint issues. I think the best bet is going to be to get rid of it and buy something other than a Ford.
July 23rd, 2009 at 5:05 pm
i have 2004 f150 lariat the rear end pass side just below the 4×4 logo started to bubble / blister ,it went from one to a lot the ford dealer told me if it rots threw ford will fix it… I did not wait I had a body shop try to repair / paint it after 3 times and still the bubbles are re-appearing . So hear I am with all of you??????? now the ? is what lawyer has the balls with so many stories to take on FORD CO. you want to support U.S. made but no one wants to support a paint problem. That is sad.
July 24th, 2009 at 5:27 am
I have the same issue everyone else described here. The paint on the hood of my FORD EXP 04 is bubbling and peeling off. I’m now afraid to even look on the roof. I’ll be joining you in Facebook, and posting some pictures. We do need to file a claim. I’m very upset on how the Dealer didn’t even want to recognize is a manufacture defect. They offer no help what so ever. Instead they try saying that it was the environment. This is not my first car and I have taken excellent care of this vehicle from day one. For sure will be the first and last FORD I ever buy.
July 25th, 2009 at 1:09 pm
Do you all know that the Federal Government has just started a new program that will give you a $3500-$4500 allowance if you get rid of your clunker and buy a new car that is fuel efficient?
Even though I have only 23,000 miles on my 2005 Moutaineer with the peeling paint on the roof, I am thinking of taking advantage of this program.
http://www.cars.gov/
Full document is located here:
http://www.cars.gov/files/TheRule.pdf
You need to act fast as it expires in November.
I may either get a quick fix on my room problem and tell them to just do a cosmetic fix and not a great job. Then trade it in on a new smaller and energy efficient Honda and the loss in selling it now would be recovered by the $4500 rebate.
You should all check it out.
Len
July 26th, 2009 at 1:20 am
I have a 2003 Ford Escape, Ash/Gold like SOOOO many others who have posted on here. Exact same paint problem. I saw another, newer model with same color parked today…same exact problem. We are a Ford family, have been for many years; F250, Escape, Expedition and Excursion. We’ve had good luck with them all…except this paint problem. Since Ford can’t see their way clearly to admit/fix the problem, we may well no longer be a Ford family. What a shame!
July 28th, 2009 at 12:15 pm
Len: We have written about the cash for clunkers program on the Lemon Law blog. Make sure you understand the parameters of the program before visiting the dealer.
July 28th, 2009 at 12:34 pm
Yes, I see now that it is only for those people that truly have Klunkers that are worth far less then the $3500-$4500 the government rebate allows.
For some people on this blog, it could be a great out. Some may have a Ford with peeling paint, rust, 100,000 miles or more and a resale value of a $1,000, well for them this is a nice deal.
Couple that with the opportunity to purchase a new non-American vehicle with low interest rates on an auto loan and favorable pricing, could be the deal of the century.
Then I would love to stick it to Ford and post all the stories about Ex Ford customers switching over and see if they start to notice.
Len
July 29th, 2009 at 7:29 am
I am also the owner of a Ford faulty paint job vehicle. I own a 2006 Expedition with paint bubbling on the tailgate and hood, fauling off in chunks! I’ve contacted several dealers who will admit “verbally” that it’s a Ford paint problem but yet won’t do anything to fix it. I’ve contacted the BBB didn’t get anywhere, I’ve sent daily emails to Ford and have not heard a word back. Needless to say this will be the LAST Ford vehicle I purchase, next one will be a Toyota!!
August 2nd, 2009 at 7:53 pm
My 2004 Eddie Bauer Explorer has THE SAME problem on the top. I was on vacation and looked out of our 4th floor room window to only see in horror the three softball size bald spots just below my roof rack. You would think a $16,000.00 car could keep it’s paint for five years. And eveybody wants to know why people are buying Kias. So much for craftsmanship.
August 6th, 2009 at 7:38 am
My wife has a 2007 Expedition EL. Yesterday I found bubbles in the paint of the rear lift gate, to the right of the license plate. After researching on the internet I came accross this site. Fortunately I am still under warranty. I will let everyone know how I make out when I go to the dealer with it.
August 6th, 2009 at 2:44 pm
Picked up my 2005 silver mountaineer from the body shop today. Body shop manager said that this has been a problem for years. He said he pulled a 3 foot strip of paint from the roof of my car. Said the initial paint job was done improperly; nothing to bond the paint to; feels Ford should have paid for it. I paid 60% of the cost. The job is guaranteed for the life of the car. Said the problem is particularly bad with light colored cars – gray, silver, white, beige, etc. They took the roof off to paint it. Not sure I am happy with the edges where they put it back, but I pointed it out to him so I will go back if I have to. Anyway, this is a little random, but just wanted the info out there. He did not take out the glass for fear of breaking it, so he peeled the seal back and it is still loose. He said it would go back down in the heat of the sun! If it doesn’t I will bring it back. I’m tired of this.
August 7th, 2009 at 10:41 am
My 2006 Ford Expedition is showing signs of rust on its roof. It appears the grooves hold water and its inside one of the grooves that currently shows signs of rust.
I do not understand the reason for the grooves on the roof line. There isn’t any form of drainage of water after a good rain.
August 7th, 2009 at 4:28 pm
So who took their clunker into a Ford or Mercury dealership? Their stock is going up, they are now going to get back on their feet and no one at Ford, the government or any consumer group is going to pick up on our cause.
I wonder if we can find a company or make it ourselves, rubber strips the size of larger then the grooves on our vehicles that can be cemented over the problem area. Would stop the rust and it would serve a purpose if you want to carry something on the roof.
I will check and see if the big auto supply companies like Whitney’s carry anything to cover or go on a roof.
Let me know if anyone here can located something.
Len
Remember to join our group on Facebook too.
August 8th, 2009 at 12:40 pm
I have a 2005 Mercury Mountaineer… I too have paint peeling on the roof. It seems to be worse in the grooves. I never see the roof of my car but when my son was washing it I reminded him to wash the top of the car and that is when he noticed it. There also seems to be a little rust starting. Of course the occurs after the warranty period is over.
August 11th, 2009 at 8:27 pm
I have a loaded 2005 Eddie Bauer Expedition that has paint bubbling on the back hatch, like so many others. Is there any recourse? I bought my wife a Lexus today and hope this will be a better purchase.
August 13th, 2009 at 12:31 pm
My 2005 Explorer has value greater than $4500 so I was not able to peruse the “clunker program.”
At this point in time, I am going to drive the thing as is. I refuse to paint it, given the extensiveness of the paint issue. Eventually, I will trade it in for a new Subaru or Honda.
As the paint continues to deteriorate, I have thought of purchasing magnetic letters and posting on both front doors:
JUNK — PEELING PAINT BY FORD
and driving it around like that until I unload it.
August 17th, 2009 at 1:44 pm
I have a ‘2002 Ford Taurus. The inners vinyl/leather has peeled off of both rear doors and now the front pannenger door. Why doesn’t Ford replace these since it appears that it is a quite common occurrence?
August 21st, 2009 at 4:07 pm
I have a 2006 Grand Maquis which just ran out of the warranty. The roof of the car has peeling paint and now the hood has started. I contacted Ford and they will not do anything since it is out of warranty.
August 24th, 2009 at 8:00 pm
Own 2005ford 500. Paint peeling off around lower rear front panelboth sides and front lower sides both rear panels.Several body shop says its from improper painting.It was once repaired under warranty, the one side it started on. Since then the same side and the others have developed again. Ford won’t warranty the repair.
August 24th, 2009 at 8:07 pm
I owna 2005 ford 500. Paint peeling off on lower panel around wheel wells. Noticed several tarius’s doing the same thing. Ford repaired the driver side once under warranty. Its now returned and to all sides. Ford said that they will not warrantythis again.
September 2nd, 2009 at 5:10 pm
I have a 2003 Lincoln Navigateor with rust HOLES in the roof..2 places plus the area under the top lift gate. The dealer will do nothing…says a new roof is $4000.00. How do we get the lemon law to take care of this or a class action law suit?
September 8th, 2009 at 11:23 am
I have an F-150 Supercab Lariat. The paint started to bubble on the hood above the grill. The local Ford dealer has claimed there is no way that Ford will cover this issue. I have a few friends with the same problem. Call Ford and make a complaint!
September 9th, 2009 at 4:05 pm
bought a 2000 mustang in 01′. first few years went by without any paint problem. then i started noticing little slits on the roof. by being in the heat overtime they began to blister out. i took the vehicle to ford and they refused to do anything about it. their excuse was “heat does that.” my dad finally got mad because it was getting worse. he drove down there himself and demanded something be done about it. turns out the warranty expired the day before and they refused to go back on it to fix the problem.
we had a bad hail storm a few months ago. the hail hit the blisters and chipped off the paint revealing rust… a insurance guy came out and said it looked like the damage was self inflicted (they don’t know how to adjust a “damamged” vehicle) so i have to wait for them to send out a “expert” to examine it… i missed out on the cash for clunkers because of all this crap so i’m kinda mad.
September 10th, 2009 at 10:05 am
Wow – I wish I had found this site before butting heads with our local service guys… I, like many of you, am now the proud recipient of a vague verbal quote for repainting the blistered/bare roof of my 2004 Ford SportTrac. Corporate customer service was a waste of time. I’ve now been spending the last hour or more reading all of your posts… I just filed a complaint with the FTC. Whether it goes anywhere or not is anybody’s guess, but it made me feel better. Guess I’ll file with the BBB as well. The fact that they issued an internal document about this known issue but wont address it publicly is ridiculous, and I hope we all are able to find some type of resolution. I agree with the large bunch of you who will never buy Fords again… Sheesh.
September 10th, 2009 at 12:52 pm
I have a 2003 Excursion with paint cracking, chipping and peeling all over the hood and roof. I called 2 different dealers (including the one I purchased it at brand new) and was told there was nothing they could or would do and that Ford would not do anything either. I have to get it repainted or it will just rust out. Thumbs up to Ford for their great customer loyalty!! We have two 50K+ vehicles at our house and have owned many prior to this but we will NEVER purchase a Ford again!!!
If anyone finds a sollution please share the info!!
September 10th, 2009 at 12:54 pm
I have a 2003 Excursion with paint cracking, chipping and peeling all over the hood and roof. I called 2 different dealers (including the one I purchased it at brand new) and was told there was nothing they could or would do and that Ford would not do anything either. Thumbs up to Ford for their great customer loyalty!!
If anyone finds a sollution please share the info!!
September 12th, 2009 at 10:19 pm
I own a 2007 Mustang Gt, Paint problems bubbling under hood in several areas. Ford put out a TSB on this matter # 06-25-15 Aluminum body panels corrosion service tips Dealer uses an outside vendor to do there body work and according to many they don’t follow the srevice procedure and rust returns. Body shop workers tell that they grind the area prime and paint and there are no warranty’s only what the DLR offers. The prossess cost $300. only to do the inside of the hood, no guarantee. When it happens again Ford spends more Money. Just think if Ford aquired an out side vendor to supplie a product like a Carbon Fiber hood like Seibon it will only cost them the price of the repair once, and it will make them look good. Right now there looking ugly.
September 13th, 2009 at 6:11 pm
Same ole story…2005 Eddie Bauer Explorer…paint peeling and rust forming. We took the vehicle to the local dealer, they said “never seen anything like it before.
“. Yeah, OK. I asked him to write it up since the paint warranty was just out (in years only, low miles) and asked what Ford was going to do about my situation. The service mgr stated that since the paint warranty had expired, the repair was on me. I then produced a copy of the Ford Service Bulletin which I handed to him to read that Ford admitted to a paint defect that they actually built into my vehicle. At that point it went into a stare-down as to who was going to blink first. Long story short, we will never purchase another Ford product…
The service manager did apologize that he couldn’t help me… I will post on the Facebook page and would be happy to take on a corporate giant that states they hold Quality leadership…untill it comes time to stand behind their product. Shame on Ford, shame on the dealers and salespeople that knowingly sold me a vehicle with inherent defects.
September 17th, 2009 at 4:25 pm
I have HUGE rust spots on the top of my ‘03 Ford Escape where the paint has all chipped off. In other spots – back around back glass, front above windshield and again on top – huge chunks of paint are peeling off. My otherwise nice looking vehicle is turning into a piece of junk!
I’m going to file a complaint to: http://www-odi.nhtsa.dot.gov/ivoq/ since my local Ford won’t claim responsibility…
September 18th, 2009 at 2:22 am
I am very discouraged after reading all the complaints about Fords defective paint jobs. I am equally outraged with the understanding that ford will not do anything about repairing them. The first truck I ever owned was a ‘69 Ford F100. I purchased it in 1979 after I graduated from high school. Since then I have had many Ford trucks. I have never seen this kind of problem on any car or truck that I have owned. I am the proud owner of a 2001 Ford F150 super crew that I purchased from Kip Killmans Tyson’s Ford. I took the truck back to the dealership to ask if there was a recall for the paint job and the just laughed because of the age of the truck. That was two years ago and the paint continues to peal off in bigger and bigger chunks.I am a carpenter and I would be out of business if I produced products with defects like this. I am tempted to sit in front of the dealership with a giant sign in the back of the truck offering to show any potential customers how ford stands behind their products. Maybe that will get some attention. One or two lost sales will get someone’s attention and then maybe my truck will get some. I will post pictures on the facebook site for all to see. Thanks for this site, disgusted in northern Virginia
September 19th, 2009 at 5:26 pm
Mine too…. 01 Sport Trac, cracking, peeling and bubbling. Glad to see that there is a reason, but not so much that Ford isn’t willing to do anything about it. I am waiting for a response from Ford, but after reading all of these stories, I am discouraged that they won’t step up and recall.
September 21st, 2009 at 4:41 pm
I too own a 2003 white Ford escape. It has had “patch” work done over the windshield, back hatch and roof 2 different times. Then it bubbled up around the rear fender well and now has 2 holes through it. Estimated Cost of repair THIS TIME-$1,000!!! On top of that, the body shop said if they fixed it, it would just look like that again by next year. I called the 1-800 # for Ford. They said no-one else had complained. You know as well as I do after reading this, that is a lie.
FYI: The silver is defective too.
Amy
West Virginia
September 22nd, 2009 at 7:04 pm
2003 Expedition Large rust blisters above license plate. A $45,000 vehicle shouldn’t do this. I check every Expedition I see and 80% have the same blistering. Perfect example of why the US car makers are having issues. Quote of $600 to fix. I’ve heard the body shop fix will only last 3 or so years. This may be a job for duct tape.
September 22nd, 2009 at 10:47 pm
Just sent back a 2008 Mustang replacement hood for my 2005. It arrived at the body shop with “Filiform” corrosion. Once that starts it can’t be stopped. So anyone who thinks Ford has corrected this problem, or cares, think again. This hood,were it on the original car, would still be under warranty but still, the only fix is a new hood and that’s no guarantee.
September 24th, 2009 at 11:31 am
I have a 2003 ford explorer sport tract and the Paint on the top I noticed the other day is gone and a strip about 2″ wide and 12″ long is nothing but rust. With all these problems with paint when is ford going to live up to there promise or should I buy something from toyota next time.
September 25th, 2009 at 12:56 pm
Update on what I am doing…
Brought my 2005 Mercury Mountaineer back to Ford, who took over the Mercury dealership in my area and filed a formal request for action from Ford. The service manager was very nice and understood that I knew nothing would be done by Ford, but needed to get this done so when I take them to small claims court, I had proof in writing of their denial for repair.
I would advise all of you on this board to do the same. Have something in writing, do not even bother to call Ford’s Customer I Don’t Care Line, you will not have the proof you need.
I asked the dealer to also print out the refusal he received from Ford. I am not trying to determine the proper address to put on the summons when I go to small claims court so I can file the action. I also have a written estimate from my body shop which comes out to $1700, since it is the roof and now the rear door that has the paint issues, at least for now.
I am printing some of your complaints and other information from our Facebook Group, this will support my claim that Ford knew of this problem years ago and have been refusing to live up to their “Implied Warranties” on their products for years.
Read more about Implied Warranties here:
http://en.wikipedia.org/wiki/Implied_warranty
Has anyone brought Ford to court here? If so, what address or information did you use for your law suit. If no one has, I will post the information once I have it. I will be working on this, this week, so will post more info here and on Facebook at that time.
September 26th, 2009 at 8:29 pm
I bought my 2005 ford mustang gt in november of 2004, It only has 13000 miles on it. I noticed in august 2009 my hood is blistering. I went to a ford dealership on 9/10/09 and they said that a ford rep. will be in next week and they would call me, they never called me. So I went back to the dealership and they said he couldnt make it in last week and that he will be in the week of 9/21/09, still ford didnt call. ford also said my cars paint has a 5yr. unlimited mileage warranty. My warranty ends in november 2009
September 27th, 2009 at 9:08 am
I have 2005 EB Explorer. Just noticed paint peeling off the roof just in front of the luggage rack. It’s where the sun roof would be if I had one. Also peeling off the edge of the tailgate. Like you all, the local Ford Dealers says sorry not our problem. I just can’t believe that FORD is taking this stance. Carmax says they will give me 12500 for it. I wasn’t planning on buying a new vehicle, but after reading this page. I’m considering it. Oh and Ford if you are reading this, my money will be going else where. I will not be buying a Ford, Mercury or any other Ford product. Count on it!!!
September 29th, 2009 at 6:34 pm
I am making a copy of all complaints listed in regards to paint problems and i am going to send it to a friend in Washington. These big car comp. can get away with almost anything as long as they can, if all people that post there problems called the manufacture of the vehicle (FORD) and this problem has been recorded the Government Agency will have proper ground to have Ford issue a recall on there paint process and repair vehicle with such problems.
Email me with a short note about problem and DLR help if any, and the frustration our going thru and i will attach them to the list of others that will be forwarded to Washington.
giannisal8@yahoo.com
September 29th, 2009 at 6:47 pm
Post # 244 MIKE call a different DLR even if you have to travel some what make an appointment over the phone and keep it call the Ford Customer service first and tell them about the problem they will put pressure on the DLR’s to look into this ASAP . Trust me Ford is cutting there ties with a lot of DLR’s who don’t comply with there way of doing business. Get it logged in with Ford C.S and they will call o DLR and set up an appointment. Email me with progress
giannisal8@yahoo.com
September 30th, 2009 at 3:43 pm
I JUST BOUGHT A 2009 FORD F-150 IN MAY 2009. I JUST FOUND A PLACE ON THE DRIVERS ROOF SUPPORT WHERE THE PAINT IS PEELING. THE DEALER/ MOUNTAIN VIEW FORD AND THE FMC BOTH STATED THAT THE PAINT IS NOT A WARRANTY ITEM AND REFUSED TO FIX IT.
WHAT A RIP, WHAT CAN A WORKIN MAN DO ??
October 1st, 2009 at 1:28 pm
I will be taking Ford to small claims court soon. I am writing Ford a last letter requesting them to take care of the peeling paint issue and a notification I will be filing a law suit in small claims court if they do not take me seriously.
I will of course need those of you that have a similar issue to help me win this case. I will need a notarized letter that states your situation as well and will be happy to email you a template you can modify. Basically these sworn statements from others will help me prove this is a widespread issue at Ford.
If I win this case it will serve as a landmark case that Ford has admitted this problem or is liable for the repairs. I will then make copies of the judgement and either prepare a PDF that you can all download or send you a copy to those of you that want to participate in my action.
Again, we need to get a grass roots effort going. No attorney will bring action against Ford because of their financial condition now. If we stick together and if I can spearhead this action at my expense of time and money to do so, I will help all of you that want to be part of it.
You can email me directly at: lenrap@internationalpress.com and I will work on a sample letter that you can change into your own words, take it to your bank, have your signature notarized and send it to me in the mail.
You should also make copies of this letter, so that each one of you that might also want to go to small claims court can also walk in with the same proof I will have, plus hopefully the judgement in my favor on the same case as yours.
I was able to find the information on Ford’s New Jersey Agent by going to the New Jersey Secretary of States web site and paying a $5 fee to get their Business Entity Status Report that shows their New Jersey agents contact information. I will file the suit under Ford Motor Company c/o their agent.
For those of you thinking of doing the same thing, email me and I will send you a PDF copy of the report I got from New Jersey so you can see what it looks like.
I am in this for a win, want to stop being a victim? Join me now. I will also post this on our Ford Peeling Paint group on Facebook and will upload the PDF document there as well. If you haven’t joined us on Facebook, you should. You can find our group at:
http://tinyurl.com/d23rzx
Len
October 1st, 2009 at 1:37 pm
I decided to upload the report I was able to get from NJ Secretary of State so I knew who to name in the law suit. You can view it or download it at:
http://mtigrp.com/fordreport.pdf
This is for the state of New Jersey only, you will have to find the correct information to sue them in your state. By they way I will be suing them for $1700 or more. I have an estimate from my body shop to repaint the roof and the rear door which is also showing signs of peeling. I will add on legal costs as well and maybe the cost to rent a car while my vehicle is being repainted. This could be well over $2,000 and you should do the same.
October 3rd, 2009 at 3:30 pm
Went back to dealership again, They gave me a little attitude and told me take it up with ford. I called ford and they said that there is nothing they could do, They also said it is my problem now.
October 7th, 2009 at 11:40 am
Hey guys…I have 3 people really interested in taking Ford to court.
Want to get even, take part in my effort to take them to small claims court and establish a precedent. If I can prove in a court of law that they know of the issue and a judge rules in my favor, we all win.
If you want more information email me directly and I will send you the information on what you need to do. Basically it means sitting down at your computer and putting a statement together (similar to what you have written here) and have it notarized at your bank or any notary.
Send it to me with some photos of your damage and let me take these to court to prove it isn’t simply random problem, but rather a larger and widespread problem that Ford has had for over 10 years.
With two class actions against them years ago and their payments back then of many millions of dollars to correct these defects, I feel confident of winning this case in court.
I will share the details with everyone and give you a step by step guide on how you can do the same.
Help me, help you…email me at: lenrap@internationalpress.com and lets take Ford to Court.
October 8th, 2009 at 8:41 am
I have a 2007 Mercury Grand Marquis and the paint is peeling off of my roof in large chunks. So far neither the dealership, Ramey Ford, Beckley WV nor Ford customer service have given me any hope of having this defect fixed. The paint has a 36,000 mile, 3 year warranty, while I have not had the car 3 years yet, I am over the mileage. I have an appointment today to meet with the Ford Factory Rep at the dealership, but he has already been told about my problem and the Service Manager told me not to have false expectations – it is out of warranty. But I feel like I have to take each step they ask me to. I notice most of the complaints listed here are older than my vehicle – are there other newer vehicles out there that are having this problem?
October 11th, 2009 at 6:04 pm
Hello!
My 2005 Escape has started to peel at the top of the lift gate door and will spread. The Dealer said, “How many miles on the car?” I say “what is the difference, Ford painted the car.” They sent me to the repair shop where a manager took pictures. Of course, no calls and the pictures were lost. New pictures and no calls to me. Surprise! We purchased 2 Fords and they will be our last. Good Luck all.
October 14th, 2009 at 9:19 pm
I have loved Ford vehicles all my life, call me weird but I do. In any event, I switched to GM vehicles as I got older but after some research, found that my beloved Fords had significantly improved the corrosion issue. My Windstar was fine and felt that finally it was true Ford and finally figured it out. Now I have a 2003 Ford Escape which is really a great vehicle. However, I like many others am experiencing the bubbling and peeling paint, on the hood, on the doors up near the window, and I noticed some blistering around the driver’s side back wheel well. Strange but I had not noticed this before. Upon further inspection it seems the corrosion issue is much worse than I thought and appears to be coming from the inside out. When I asked about this at the dealership they as much implied that I had replaced that part of the vehicle. I have not had an accident or any type of body repair work done on my Ford Escape. I believe the corrosion warranty is somewhere around 5 years and since I don’t go running my hands along every inch of my vehicle this is something that I didn’t notice until it started appearing on the surface of the vehicle above the wheel well. Since I am just now looking into this, I am not sure what I will or can do but, it’s good to put in writing.
October 14th, 2009 at 10:42 pm
Post # 17 , Went round and round with Dealer regarding Paint Peeling on 2004 Ford Expedition. I finally came to terms with the owner of the dealership and he offered to pay 50% of the fix. I took it as there is little recourse in Canada to have government or the legal system act on the consumer’s behalf. I will vote from now on by not ever purchasing a Ford Product again. Anyone reading this should heed the other posts listed above. My time is better wasted watching bad hockey games.
October 18th, 2009 at 2:25 pm
I have further information for this group and posted it to our Facebook Group as well. Found the 1999 Texas Supreme Court Ruling regarding a class action law suit against Ford regarding peeling paint.
Unfortunately for the class, due to improper work on the lawyers side, the court ruled that the “class” as formed did not meet the criteria of a proper class and they would not rule on this case.
The reason for you to look or download the 15 page ruling is because it gives you the details on the problem. I will take this to small claims court with me and prove that this problem has been ongoing, that Ford knows about the problems and that they are caused by their lack of using a paint primer and changed their process to an E Coating (electrostatic coating) and simply paint over the electrostatic coatings.
Unfortunately paint does not adhere to this coating properly, paint is subject to the delamination when exposed to ultraviolet light…yes that is the sun. So knowing this, the have continued to use this process over the years to save money on priming the vehicles.
No wonder, we have had so many problems and Ford will do nothing, if they did, they would be admitting they know about the issue and continue to process these vehicles the same way.
So, guys and girls, forget about Ford to help you. They know the problem, they have sent out service bulletins with cautious wording to dealers (they don’t want to tell them the truth either if taken to court it could be used against them).
Join us on Facebook too and upload your photo files. I have received two notarized statements from two of our group members and although I would like more, it might be enough with all the information I now have.
I have decided not to even bother sending another letter to Ford to let them know I am taking them to court and will file my law suit this week in the Freehold, NJ court.
October 23rd, 2009 at 8:53 pm
I bought my 2003 Escape Limited from CarMax in Tampa, Fl. in mid-’06. The vehicle was in like-new condition with 30k miles. They provide only a 30 day warranty. About 5 months later I noticed a large chip was blown off the roof just above the windshield and in front of the sunroof while hosing it off. I called CarMax and they said to bring it in. I did, and they agreed to paint the entire roof and gave me a loaner for 5 days. GOOD COMPANY. No charge. A few months later chips started blowing off the front edge of the hood. I went online and found a site like this one where many similar issues were noted. I went online w/ Ford customer service and, after several exchanges I was told to take it to a local dealer – Autoway Ford, Bradenton, Fl. A young punk in the collision dept. insisted it was damage caused by stones. b.s! A letter to Ford went unanswered. The web people said nothing would be done. A second visit to Autoway a few months later with a senior guy admitted it was a factory defect…and that the punk was fired. Now I have a softball-sized chip on the hood and a large chip on the rear hatch. I’m afraid to wash the damn thing. I bought a deflector for the hood to hide the dozen smaller chips but nothing can help the other defects. Looks like we’re all S.O.L.
October 27th, 2009 at 3:58 pm
Everyone that gets this message…go over to the CNBC blog today and post your complaints there about Ford. The blog deals with the new Consumer Reports that says Ford’s quality is the best out of the American companies and the same as the imports.
Apparently they didn’t see all the complaints about peeling paint. I just posted info there, you should all do the same. You will have to register on the site to do this, but should only take a moment to do so.
Here is the link…go now and do it.
http://www.cnbc.com/id/33494204/comid/1/cache/370#comments_top
Maybe we can get some national attention.
November 2nd, 2009 at 3:51 pm
Len,
Did my part on the CNBC blog. Some idiot (a Ford plant?) tried to poo-poo your complaint. We need all of you folks to flood the CNBC blog with comments. The sign-up was short and easy.
November 2nd, 2009 at 5:20 pm
Hi Phil;
I was told about another web site with complaints like ours. It deals with the peeling paint on the Ford Escape and it appears it is as bad as all of our experiences on the other models of Ford and Mercury’s. You can see it at:
http://www.carcomplaints.com/Ford/Escape/2003/body_paint/paint_is_peeling_off.shtml
If you have trouble with that link use this tiny one:
http://tinyurl.com/yb27zfe
Takes you to the same place. There is another link on this site to more peeling paint issues. One started on the Mercury Mountaineer, same issue as mine and others. Check them all out and register at this site and leave your comments. You can also upload your photos here as well.
Unless we do more then bitch and moan, nothing is going to get done. We don’t need you to join us in a march on Detroit, but do need you to take the time and help us through your support.
Len
November 2nd, 2009 at 7:36 pm
Another report on CNBC about Ford and the profits they announced for this quarter.
Register at the CNBC website and you can then leave your comments about Peeling Paint as I just did. This article will be read by thousands of people. Gives us a chance to get heard. Go to:
http://www.cnbc.com/id/33584339
November 3rd, 2009 at 12:43 am
2003 Ford Excape-Paint started peeling off roof shortly after it was out of warranty. Ford denies it is a workmanship, materials, or prossess defect and refuses to do anything about it. When it comes to paint Ford Quality is NOT JOB 1. From all the same related paint defect complaints it looks as though they have done nothing to fix the problem. LET THE BUYER BEWARE
November 3rd, 2009 at 3:10 pm
Len,
Part of the problem may be the notice options and email system on sites like this. You can opt out of getting updates, and even if you accept them, they can often be delayed for days.
Put my two cents worth in on the new CNBC post.
We have identified that one ‘target’ for the peeling paint problem is exactly what we have–2003 Ford Escape, light gold/beige metallic color. From the number of postings this seems to be a high risk vehicle.
November 5th, 2009 at 8:10 pm
I have a 2003 Ford Expedition. I had pait buble in the hood back in 2006. The dealer said it was not covered since to be covered under the rust warranty it had to go through the metal. I had it fixed under my funds by the dealer. The problem poped up again in the tail gate. This time I took the car to a body shop that took care of it. Today, I went to the deler to get the car service and they found that rust in the roof under the racks had eaten all the way through. Water now gets in the cab!. The dealer and Ford both said that it was now not covered since the car was 6 years old. We live in So Cailifornia and it is incredible that a 6 yr old car has rust. I found lots of other owners with same problem on line. I also read the tech service bulleting from Ford where they ackowledge the problem is at the factory. I am interested in class action suit.
November 6th, 2009 at 1:13 am
I decided to sand down the rusted area on my 2005 Mercury Mountaineer with 330 emory and then primed it with a gray build up primer. Gave it three coats and it looks like two bandages now, but at least I have stopped the rusting for now and it is on my roof so no one can see it.
I uploaded the images and details to my Picasa album online and will post it to the forums and blogs. Until we can get a resolution from Ford, this might at least prevent any further rust issues. The total cost was around $8 for the can of paint from Pep Boys and about 30 minutes of total time to do it all. I may even attempt to get the matching spray paint for my car and see if I can get a close match. At least on the roof, who cares.
Go to: http://tinyurl.com/yejqwyn
To see what I did.
You all may want to try this yourselves, was not hard to do and looks pretty good, will see if it holds. There are instructions on the paint can as well.
Len
November 9th, 2009 at 2:28 pm
Yes everyone, #258 David is right…….we are all S.O.L. We recently had our car roof and hatch painted by at “mobil painter” a few months ago which saved us some money on the paint job. Wonder where the next chips will show up? We will never buy a Ford product again.
November 10th, 2009 at 8:36 am
I did meet with the Ford Factory Rep and the manager of the dealership concerning my Grand Marquis. No help at all – just as I suspected. “Nothing they can do for me”. I also responded to the Ford suvey I was sent after I called customer service. I explained my problem and the results – I have had no respose yet – and it has been over a month. I will go to the CNBC site and post my story there.
November 10th, 2009 at 5:12 pm
i also have problem with paint peeling on my 2006 mustang . I Noticed it under my hood this car has 8400 miles, never seen rain or snow garaged and babied dealer and ford said its out of warranty I hate to say because i always buy fords but this is the last ford i will ever buy. can anybody tell me what the warranty on ford paint is, i was told 5 years
November 16th, 2009 at 9:13 pm
Doug,
Warranty on paint is allegedly 5 years from the you drove off the lot. Lately it’s whatever Ford wants it to be depending on the circumstances. My 2005 Mustang is corroding causing blistering along the front edge of the hood . They will not cover it because the metal (aluminum)must be perforated which is next to impossible to happen. Everyone on this site is out of luck. As a side note, I have a 1957 Thunderbird in original condition with no rust or corrosion (other than minor surface rust under the car). It has had one repaint in 1988. Makes you wonder how Ford could have forgotten how to paint a car.
November 17th, 2009 at 7:57 am
I was told the warranty was 36,000 miles or 3 years.
November 28th, 2009 at 10:48 pm
I have a 2007 Grand Marq and while washing it the other day half of the roof began to peel, it wont be long and all will be expossed, I have no luck with the dealership either….how pitiful is it that a car less than 2 yrs old had to have a new paint job!!! I will be seeking the help of a private attorney to try and get this taken care of but I am not hopeful. I will keep checking post if anyone gets a response or has a solution please keep us informed, just goes to show how much research you should do before buying a car…just sad to say that its made in the USA!!!! Makes us oh so proud!
November 30th, 2009 at 8:54 pm
I have a 2005 f250 with a rotted out rear bumper and bubbles on both quarter panels. I have worked for a Ford dealership for the last 19 years as a Service Manager and the last year working for Honda. My point is I know why Ford and others american car companys will suffer for their lack of concern for thier customers. Honda takes care of most of these kind of concerns, where Ford does not. It is easy for me too now see why Ford is having problems. Most people on this blog dont have anything coming from ford. But those who do will not be taken care of. As far as most of you saying they will never buy a Ford again! so what! Ford does not care because for every one saying that someone at chevy or dodge are saying the samething about their car or truck from them. last time I checked no one is going to walk. so heres the deal. those who have a warrantyable position complain hard and keep after them. we together can win if we are persistant. I will call Ford every day to get my truck fixed per their warranty.
December 6th, 2009 at 11:00 pm
I have an 06 explorer and the paint is blistering on the front of the hood. The TSB (not that it will even help) is only for the vehicles up to 2005, but clearly the problem goes beyond that. I contacted Ford and they told me the warranty is only 3 years or 36,000 miles.
December 19th, 2009 at 7:57 pm
I have a 2005 Ford F150 FX4 painted Black. It has around 57,000 miles on it and was purchased new. This fall I noticed that the paint had started to flake or chip off under the gas door. My uncle who lives roughly 30 miles away bought a new 2006 Ford F150 FX4 (also painted black) and during our annual gun deer season in Wisconsin, we noticed that his Ford F150 FX4’s black paint is flaking or chipping away in the EXACT SAME SPOT UNDER THE GAS DOOR as my Ford F150. I have also noticed paint peeling or flaking off from underneath the front doors and under the front bumper. By the looks of this site and all the replies, Myself and my uncle will be SOL on getting anything done with the defective paint job on these Ford trucks. FORD TOUGH? YEA-RIGHT! I will be looking into the matter “just to see” if anything will be done with my bad paint job on my Ford F150 and if it is not corrected, I will be buying a Chevy or Toyota here on out!
December 31st, 2009 at 5:09 pm
I have a 2000 Ford Mustang convertible. The paint is peeling off in large sheets. There is a spot between the windshield and roof that is rusting and paint coming off. It is very expensive to fix and have a new paint job. It is the first and only time I will buy a Ford or any GM car. Is it any wonder the car industry is going out of business in the USA. They do not produce quality automobiles. If you want a quality car you need to look to foreign automobiles. At least they stand behind there product.
December 31st, 2009 at 5:49 pm
2006 Ford F-150 4×4 crew cab 5.4L triton, Great truck, its runs great no mechnicle problems what so ever. But the paint under my gas cap inside the door is peeling like every other f150 i know, i really do not like peeling paint or rust. If ford does not fix this problem i will be selling the truck and bying a Toyota Tundra like i should have in the first place. This is my first ford, and more then likely my last!!! The has peeled all the way to the steel, this is not rite, my truck has 40000 miles.
January 6th, 2010 at 2:19 pm
Just a fast update…one of our group Shawn H, took Ford to Small Claims court on Dec. 15th and won his law suit. I had two notarized statements from two of our group members regarding there problems with photos that I sent to Shawn as well.
Last week I filed in Small Claims Court in New Jersey and will be suing Ford for the maximum amount in my state for $3,000. The cost to do this is only $22 and to file is quite easy and there is a one page form you complete that asks for the names of the two parties involved and what it is all about. That is only a small area about two paragraphs.
The court will send out the summons for appear in court to both parties and of course as indicated here and on our Facebook Group, Ford/Mercury Peeling Paint, the proceedings are usually handled by an attorney who has volunteered his time to the courts.
Small claims court is a great way to get these guys to man up and pay for the repairs. Make sure to collect all your information before going to appear in court. This means print outs from this group, our Facebook Group, links I have posted here and on Facebook to authorities that claim this is a widespread problem, the Technical Service Bulletin sent out to Ford Dealers about the paint issue and more.
Take photos now and before you go to court so you have proof to show the judge what is going on. If any of you are looking to do this and stop wasting your time with Ford, you can let me know. If each one of us helps each other with a statement that they too have the same problem, gets it notarized, we can pass it to each other as sworn testimony to show in court.
Print out from the internet can be challenged, but a sworn notarized statement is considered valid. Let me know if you are interested in doing the same as Shawn and what I am doing and we can help support you all.
If we can get a ground swell of law suits, maybe Ford will take notice of all the negative publicity and now that their stock is so high and going higher and their sales are up over 35%, they may even try to find a way out of this mess for all of us.
Bitching and moaning on the internet is fine, but no one is going to send you a check in the mail unless you become pro active and take these creeps to court.
The chances of you winning is in your favor. By the way, if you haven’t going to your Ford Dealer and got a written turn down from them, you should. Ask them to put your claim into Ford and then give you a print out of Ford’s refusal. Also go to your local body shop, explain why the paint is peeling and ask them for an estimate on the cost to strip down the areas effected to the bare metal and totally refinish it.
You will need these in court. Also note any dates you called Ford’s Customer Care line and were turned down. These are the things you will need to prove your case in court.
Remember to join us on Facebook
http://tinyurl.com/ybo8ds5
and also the Lemon Law group as well.
You can email me directly if you want to send me your statements, notarized about your peeling paint. I have not gotten my date yet to appear in court, but will keep you all posted.
lenrap@internationalpress.com
January 8th, 2010 at 6:36 pm
Well mine is a 2004 Grand Marquis LS. Pretty much same story. Paint above front windshield, on hood, and around back windows. I think I like the small claims court route. I once had a Grand AM, paint started peeling, took back to dealer and as quick as that, it was re painted. So guess it just depends where you buy it. However, as many of you have already stated, “I will never buy a Ford again”~!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
January 8th, 2010 at 6:43 pm
I hope all of you with small claims suits will win against Ford. Good luck, Len. As for me, I traded in my peeling behemoth for a new KIA Sportage — 10 year warranty on the powertrain — 5 yrs. on most of the other usual stuff. I couldn’t stand looking at the peeling paint on the 2005 Ford Explorer any longer. No sense wasting time painting it because the problem affected most of the vehicles in several different spots — too much of a hassle to deal with. Plus, the vehicle had other issues and needed repairs. I only got $7,000 for it; it just rolled 70k miles. Interestingly enough, the KIA and Ford Dealerships were side-by-side, and the top Ford Manager was running the show on my sale. I haggled for 4 hours with them to get the minimum trade-in price and price on the new vehicle that I wanted. It was worth it. I can now put this Ford issue behind me. My 4th Ford was my last. Best of luck everyone. Just don’t ever buy another Ford and tell everybody you know (internet, phone, etc.) about Ford’s refusal to stand behind their product and make a problem right with its customers.
January 8th, 2010 at 6:48 pm
I wanted to add one more thing that most of us may not think about. My original warr was about up and bought an entended warr. I paid $3000.00 for what I thought was pretty good. Actually it is good as I have already had problems that had to be fixed. AmTrust/Warrantech has somthing with Pep Boys that will wave the $100.00 ded but Ford does not wave the ded. Anyway, unfortunately this company does not cover paint problems as I read though my policy. So buyer beware. I don’t know if there is an extended warr out there that does cover paint problems but if so I wouldn’t mind someone posting this for the future of all of us who are now dealing with headaches and embarrassments.
January 11th, 2010 at 1:19 pm
TAKE THE TIME AND SUE FORD IN SMALL CLAIMS COURT….
Imagine the publicity if we can get 20 people to sue Ford in Small Claims Court in the same month?
I am scheduled to appear against Ford on February 25th at 9:00 AM, unless they request a new date. This comes out on a Thursday, and from what I read, the end of the week is the best time to have them appear in court. Friday is better…the regional reps, don’t like to go to court the last day of the week.
I would love to see an effort from all of you that have posted here and see if we can’t get them to notice us. At that point if we can get a number of law suits going, we can send out a press release to the major media that our Lemon Law and Facebook Groups have organized and intend on suing Ford, one by one if necessary.
I will make myself available to help anyone that needs it and will keep posting instructions and updates here and on our Facebook Group. If you haven’t joined us on Facebook yet, please do so, this way we can have a handle on how many of us are actually victims of Ford at this time. The more of us the better when we try to get some media attention.
If you have friends of know of others, please let them know about our efforts and have them join us too.
Once again our Facebook Group is:
Ford/Mercury Peeling Paint Complaints
http://www.facebook.com/group.php?gid=94328817418&ref=ts
January 14th, 2010 at 8:47 pm
I also have a white 2005 Ford Explorer Eddie Bauer Edition with 65,000 miles on it. It has been kept in the garage most of the time, as I use my Chevy Cobalt to run errands. After having the Explorer washed, I noticed huge pieces of paint wash down the side of a window. I climbed up to see that the paint in all the grooves on the roof had disappeared, and rust was present. I got estimates from two dealerships and a local collision repair place, anywhere from $500 to $650. Of course, the car was not covered under the extended warranty I had purchased. Obviously this is a recurring problem. I am planning to complain to the BBB and Ford. I can’t believe Ford will not acknowledge the problem and fix this for us. I will not buy another Ford!
January 16th, 2010 at 1:50 pm
I own a 2005 Merc. Grand Marquis. It has a gold color and the paint is bubbling up on top of the front fenders, along the hood. I have not talk to ford yet or the dealer. I thought I would check the internet to see if Ford had a recall on the paint and found all the complaints. Looks like no help from Ford. You would think that after all the declining sales of the big 3, and all there customers moving to other car companies they would start to treat there customers better. I would like to buy American cars but there quality is just not the same.
January 24th, 2010 at 1:15 pm
2004 Explorer and roof pealing, Ford body shop said it will cost you? Not covered by any recalls and or warranty!
January 25th, 2010 at 4:56 pm
Ford called me today and offered me $1700 to call off the lawsuit. I told them I would accept it but wouldn’t sign a release for any future damage or peeling paint, only for the current problem. They wouldn’t agree, so I told them I would see their Regional Rep in court on Feb. 25th.
I am suing for the max allowed in Small Claims Court of $3,000. $1800 for the current damage and the rest towards future repairs that will be required. I am not sure if the court will award me for “potential issues”, but I told them there are already signs of peeling paint from other areas of the SUV.
He told me it was simply a good will customer service offer and they do not admit to any wrongdoing. I asked him why they waited to make the offer and that I had to sue them for their customer service offer came in. He didn’t really care what I had to say and admitted he never even read the material I faxed over to them.
It is a nuisance claim for them…Take these SOB’s to small claims court. For a little bit of time and a few bucks, you too will get the call with an offer.
Make sure to get a couple of estimates from area body shops to back up your claim.
February 3rd, 2010 at 3:30 pm
I have a 2005 ford expedition and paint is bubbling on rear tailgate ,all over.I called about this problem in 2007 and they told me it has to rust all the way through in order for ford to even look it. I will never buy a ford product ever again.Sooo disappointed .Toyota,Honda …. here i come.
February 4th, 2010 at 3:53 pm
I have a 2006 Expedition with bubbles/blisters forming in the paint on the front edge of the hood. The dealership told me the issue is not covered under the 5-Year unlimited mileage warranty because the only corrosion that’s covered is if a “sheet metal” body panel is perforated due to rust. Since the hood is aluminum, it’s not covered. The service manager at the dealership could not even say it with a straight face (how can you blame him). I called Ford Customer Service and got exactly the same answer. Unbelievable! The sad thing here is that I really like this truck and I’ve always had good luck with Fords – this is my 2nd Expedition. I naively thought that Ford would stand up and do the right thing, but I was dead wrong. After being treated this way, I will never by another Ford and I will certainly discourage anyone I meet from buying one as well. What a shame.
February 8th, 2010 at 3:10 pm
I own a 2007 Mercury Grand Marquis with 39000 miles on it. I went to the post office a little while ago, and when I returned, I noticed that a6-9″ oval of paint was missing on the trunk where it appeared to be delaminating. I had had nothing like this before. I took the car immediately to Massey Lincoln-Mercury here in Hagerstown, MD where I bought the car. The service department said that the paint was only warranted for 12000 miles, period, and that they would not repair the car.
I don’t understand. I did nothing wrong, the paint is just flaking off in big chunks. It is obviously going to continue to do so, because the edges of the paint are curling up all around where the delamination is occurring.
February 8th, 2010 at 6:15 pm
I purchased a 2003 Ford Explorer a week ago and was showing it off to a coworker when i saw what looked like mud on the roof. Upon closer inspection it was rust with the paint around it flaking off….i was a little pissed. This is the 3rd Ford i have owned and will be the last. Very disappointed in Ford for not stepping up on this. I know it will cost them alot of money but its better PR to come out and admit the mistake on the paint, when Toyota has issues with gas pedals and are risking peoples lives. Now would be the perfect time for them to try to fix this, but they wont. Over all i am happy with the vehicle but will not buy another Ford, Mazda, or Mercury.
February 8th, 2010 at 6:44 pm
I have paint bubbling and chipping on the tailgate & hood of my 2003 Ford Expedition Eddy Bauer, it was there when they delivered the car to me new in late 2003, but I didn’t notice it until the following spring. It’s been getting worse every year. I think we should file a class action lawsuit, because it seems like Ford isn’t going to to anything about it.
February 13th, 2010 at 8:52 am
I have purchased 7 new Ford trucks the last one was a 2006 F-250 w/ white painted bumbers which started chipping the first year and the dealership repainted the bumper. After approx. another year the process started all over again I talkted to the dealership ( Ford Vandaila Ohio)
with a response of they could’t not repaint this every year. I ask them to just do it correct once.I called Ford customer service which was a joke ( noo english/ location not in this county) There service so unacceptable ,this was my last I hope a 500.00 -1000.00 fix was worth a repeat customer
February 13th, 2010 at 12:31 pm
follow up from my post in nov 2009 #273 Ford agreed to fix my 2005 f-250 supercab with 28500 miles.truck quarterpanals.tailgate,bottoms of doors (all 4) and rear bumper. they paid over $2000.00. I requested them to replace rear quarters as a proper repair and was denied. The Ford bodyshop manager and Warranty Administrator also requested ford to replace quarters instead of repair and were denied. Well less than 60 days and less than 400 miles the paint has blistered worse than if they left it alone and ford will do nothing. I run out of warranty 3/9/2010 (5YR 100000 Mile rust thru) and I am in the process of taking ford to small claims court. I Have Been working for a ford dealer for over 26 years as a Parts Manager,Parts and service Director,Service Manager and have been to bat for Ford and gone to court on Fords side Many Times. I have Only lost 1 time when Ford was truly wrong and I was compelled to tell the truth in court. Well I know I am within my rights as a customer and plan to persue this till the end. Any and all advise would be helpfull as I have never been on this side of the issue before.
February 15th, 2010 at 9:06 am
I have a 2003 Ford Explorer, been a great car, but large sections of paint are just coming off the roof of the car. No visible corrosion underneath. I am looking at lots of these complaints from other people and yet have found only negative responses from Ford. The NHTSA is good but this problem is not safety related so it does not get much attention. Had planned on keeping this car for a while. We really like it, but if I have to get it repainted thats an expensive proposition. Guess I will get some estimates.
February 17th, 2010 at 2:26 pm
Thanks for this informative page. I have the peeling paint problem. I posted my photos on Facebook: http://tinyurl.com/ford-peeling-paint
I am wondering, does it matter that I am not the original owner of this car as far as taking them to small claims court?
February 22nd, 2010 at 9:34 am
I have a 2006 Explorer (new shape) with only 100,000 kms and the paint is blistering on the tailgate in two spots. One by the Ford badge and one under the chrome handle. Rust coloured areas are present however there is no perforation. The tail gate is clearly aluminium as so much paint has flaked off.
My Calgary dealer scoffed and said it is out of warranty and there is no perforation. Thanks Ford
I will push the TSB Ford Canada.
February 23rd, 2010 at 10:41 am
Ford announced during October 2009 that the paint may not have been applied properly on certain 2006 – 2008 crown victoria vehicle models. They have released a Customer Satisfaction Program concerning the repainting of those vehicles. You may want to ask your dealer if the Customer Satisfaction Program has been expanded to include your vehicle. On a facebook page, it was stated that a Ford Dealer did agree
to paint a 2007 Ford Crown Victoria that had paint peeling off it.
February 25th, 2010 at 8:01 pm
Members of this group….If you have been following my posting you know I have been encouraging you all to take Ford to Small Claims Court and to also join our Facebook Group. Read below on how I killed them in court today….
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I sued Ford Motor Company today in small claim court today and killed them where they stood.
Some of you may know I have a 2005 Mercury Mountaineer (see original story on my blog on on this blog) and the paint on the roof had delaminated from the primer. Ford has had a paint problem for over 25 years and can’t afford to handle all the complaints because repainting a vehicle when the primer is defective means stripping all the paint and primer off and down to the bare metal, priming and painting it again. Estimated cost to do this to the average car is around $5,000. With the millions of cars produced with defective paint over the past 20 years this would amount to Billions of dollars…so it is less expensive for them to simply deny any wrong doing and only pay out when you twist their arms as I did today (it really felt good).
Ford has practiced what the media has called a Silent Warranty…the people that made the most noise or those that took them to court would be approached, as I was, to take some form of compensation. Their warranty on paint defects is only one year, but this problem does not show until almost 3 years, hence they play the game with the average customers …”Sorry we can’t do anything for you, it is out of warranty” They did this to me for a period of about 2 years, until I decided enough is enough and went to Small Claims Court, paid the $22 and sued them.
I had over prepared for the case, but the 8X11 photos of the peeling paint as it progressed, the two estimates and my speech about Implied Warranties convinced the judge that it was a paint defect and that it could not be environmental issues as claimed by the Ford Rep….Can you imagine after looking at my huge photos that the rep claimed it could have been bird droppings, UV rays, etc. My car has a total of 25,000 miles in 5 years, is perfect in other areas of the vehicle and as you can see the roofs paint is simply peeling off. The judge was a very wise man, like a Judge Joe Brown on TV, he knew the truth from the lies.
He ruled in my favor and awarded $1800 which was the estimate I got for the repairs to my roof and rear door of my SUV.
Ford offered me $1700, before court and at mediation the same offer, if I would sign a release not to ask for any additional money if other parts of the car started to peel. They also had a confidentiality clause, so I couldn’t talk about the settlement and finally a clause that the stated they are not quilty of any wrong doing and they made no admission of guilt or improper painting of the vehicle. I refused them because of my promise to all of my friends here and on my Facebook Group that I was simply not going to take the money and run and be a sell out. I wanted to show you all that this can be done and it is easier then you think.
After my active participation in various Ford Peeling Paint forums and groups including the one I formed on Facebook and their refusal for over a year to even talk to me, I basically told them to go screw themselves and I would see them in court.
They have been so nasty each time I have had to talk to them and so arrogant, that I was so happy today to beat them bloody. The regional service manager that came down to court today was a nasty son of a bitch and as we walked out, he turned to me and said you waited all this time to get $100 more then we were going to offer you, I turned to him and said, you know if the hood peels, I am going to come at you again and you also know I am a journalist and now I can write all about this all over the internet…he was not happy.
Great day for me and all the others suffering with this peeling paint on their vehicles.
One down and one more to go as I filed today to sue the puppy store for selling me a mixed breed dog and forging paper work to show he was a pedigreed dog. Can’t wait to take them on too.
I AM THE MAN…I warned them Not To Get Me Mad..Visit and subscribe to my blog…
http://dontgetmemad.blogspot.com/
Len
February 26th, 2010 at 3:02 pm
I have been following this website for almost a year now (you can actually see my first post from last year) I have a 2006 Ford Expedition that began blistering on the tailgait about a year ago. I went through the same processes as all of you and got the same bs answers. However, I was not content to let it sit. This past fall the blistering finally lead to peeling and the tailgate and hood of my truck was covered in gray splotches where you could see the aluminum. By this time I was following Len’s process pretty closely and waiting to find out how his case went and how to proceed in small claims court on my own. Just before Christmas we requested a meeting with the local Ford rep as well as the dealership. I came prepared with print outs from this site, Len’s site, even a repair document from Ford showing how to fix the paint issues. We waited weeks to hear back and of course Ford refused to do anything. The dealership on the other hand saw the value of our business (we’ve bought about 6 vehicles from them in 8 years) and paid to have it repainted themselves. I just got it back last week. They even gave me a rental for the week it took to repaint mine. All-in-all, I made it clear I would sue in court and had every intention of doing so had they not fixed it. I’m thrilled to see Len won and urge you all to not just roll over and take it from Ford. That’s exactly what they are counting on.
February 26th, 2010 at 3:59 pm
Kim, good for you…remember people, those that complain the loudest and threaten court action are the ones that will get some response from Ford.
I am a member of a Ford group on LinkedIn. The reason I joined this group of Ford employees is to try to get some insight on what was going on at Ford. It has been very helpful indeed and I want you all to follow this link to a discussion posted by Mike Hardle Ford’s Director of Global Quality and Productivity Planning. Yes, he is on step under the top guy for Global Quality.
He talks about the great reviews they have just received at JD Powers and Consumer Reports and others and of course you now I went in to talk about their lack of quality and lack of customer care.
Take a moment, read his original post and scroll down until you see my little face and my comments, at least now, I know I finally was able to send my message directly to the man that can make some changes at Ford.
I hope you will all remember me when they decide to initiate a new program to address this problem
http://tinyurl.com/y9fl6pw
Len
February 27th, 2010 at 6:56 pm
we have 2003 f150 and i was trying to find if anyone elsehaving the peeling issue and wow i would say so and looks like it doesnt matter to ford so im in to whatever we have to do!!