Ford C-Max Problems Causing Drivers To C-Red

August 02, 2013
By: Robert Silverman

Billed as a revolutionary new car which would transform their enhanced lineup, the Ford C-Max has not been living up to its hype.  Many Ford C-Max drivers have been on a bumpy road dealing with stalling and MyFord Touch problems.  Now on the heel of these problems, comes a recall affecting over 33,000 vehicles and an unfavorable J.D. Power ranking.

According to AutoBlog, Ford must recall all C-Max vehicles not equipped with the panoramic roof panels.  Recent testing illustrated that occupants had a greater risk of head injury in the event they were involved in an accident with one of these vehicles.  The recall,  beginning August 19, will involve energy-absorbent material installed between the headliner and the roof.

At the same time, USA Today is reporting that consumers have ranked the Ford C-Max dead last in JD Power’s Initial Quality Study, with consumers complaining of confusing and poorly functioning technology.   They have also been questioned about their EPA gas mileage rating of 47 miles per gallon. After 2,000 miles of testing, Consumer Reports could not exceed 37 miles per gallon.  In addition, consumers have complained that Ford MyTouch infotainment system is very difficult to operate.

This comes as no surprise to us, as  we are getting numerous calls on the 1 800 LEMON LAW from Ford C-Max drivers complaining of battery and stalling issues, along with glitches with their Ford MyTouch/ sync system.  We have been working hard to successfully resolve these claims. If you have been experiencing Ford C-Max problems, it is essential that you get back to a Ford authorized dealer as soon as possible to have the matters addressed.  Make sure each visit that you receive a repair visit which stipulates mileage in, mileage out, days out of service, problems complained about and repairs to address the problems.

Even if the service manager tells you that the problem cannot be duplicated or, there is no fix to the problem, make sure you obtain a repair invoice.  We recently had a client who went back four times for Ford C-Max stalling problems, with two of the visits labelled “could not duplicate.”  We were able to resolve the issue, with the woman receiving a full buyback under Maryland Lemon Law.

If you would like us to review your Ford C-Max problem, feel free to fill out our Get Rid of Your Lemon form.

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7 Responses to “Ford C-Max Problems Causing Drivers To C-Red”

  1. #1 Joni Crill says:

    We purchased a Ford C-Max one year ago for $25,300.00. It has had numerous service problems. We wanted to trade it in, but found out it is only worth $16,000 trade-in value. This equates to costing us almost $1000 a month to drive it back and forth to work. Is there any thing we can do?

    • #2 LemonLaw says:

      @Joni: Visit to read about your State’s Lemon Law.

      • #3 Robert weigel says:

        The dead battery issue seems to be restricted to the 2013 c max only. It would suggest that someone in ford saw the problem and corrected it without sharing his findings with any one that mattered , Sound familar.

        • #4 Ella Nimz says:

          I have a 2015 Ford C-Max energi. It has 50k and this is the second time I was left with a totally dead car . It did it before at 30k went to dealer and they replaced battery. Now it’s out of warranty and it dead in my garage . Nothing works complete Black out. Ford hasn’t fixed any issue on the new models it still does the same as the older models .

          • State: Oregon
        • #5 Mildred tucker says:


          • State: FL
        • #6 Beth and scott Borucki says:

          My husband and I bought a 2013 C-max. we loved the car. But at 76,000.00 check engen, light come on. had it at deal 3 times. every time we got a call to come get it it was fixed by time we got home light comes back on. We traded it lossing a lot of many and going up side down in a new 2015 c-mas and know at 91,000 miles just after getting a oil change and told everything was good . check engen, light is on. We will see what they tell us it is. these cars loss value fast and bad as for trade in value. They don’t make them no more. but I would never buy another if they did and if you are think of buying one used stay a way run as fast as you can.

          • State: IN
        • #7 Catherine Olson says:

          I have a 2013 CMax. Started having electrical problems 4-6 years ago, with strange things happening, like radio staying on, after car door opened, then car locked. Numerous times car was dead, charged battery each time. Finally took it in this year to get 12v battery replaced, and ended up being told I had to buy an expensive part for the hybrid battery, then they told me the entire hybrid battery has to be replaced, only 8 years, after buying it brand new, off the lot..

          • State: Oregon

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