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The Do’s and Don’ts of Filing A Lemon Law Claim

February 25, 2015 By: LemonLaw Category: Car Lemon Law

There’s nothing better than driving off the lot in a brand new car. That fresh smell….everything is shiny and new. It’s the perfect combination of pride and happiness, a pure euphoria. And then something goes wrong. You get the car fixed. It happens again…..that euphoria fades, giving way to frustration, sadness, and even anger as you realize you may be on the verge of having a Lemon Law claim.

If you think you have a defective car, we thought we would provide you with the do’s and don’ts when it comes to potentially filing a Lemon Law claim. This list is based on 24 years experience so we hope you will take advantage of it.

DO take the car back immediately when the problem surfaces, and make sure you are very specific with your service adviser about the problem. Is it a water leak? Where is it originating from? Hearing a strange noise in your front end? At what speeds? Car veering? In what direction? The more clues you provide the service department, the more likely they will be able to verify and hopefully fix the issue promptly.

DO make sure you keep all of your repair invoices. Your repair invoices provide vital information in the event that you do need to file a claim–mileage in, mileage out, the problem, what was done to fix the problem, and how many days the car was in the shop. Keep all your service records in one safe, convenient place.

DO continue to bring the car back if the problem resurfaces. The success behind a Lemon Law or breach of warranty claim is illustrating the problem is continuing despite repeated repair attempts. If you stop going into the shop, it appears the problem is either fixed or is not impairing the usage of the car.

DO be respectful of the service personnel. Please remember that they are trying their best to do their job and fix your car. Sometimes, this is out of their hands. If you are nice to them, chances are they will be nice to you.

DON’T leave the dealership without your repair invoice. Dealers may say they are keeping a ticket open or they will mail you the invoice. Kindly tell them that is not acceptable and insist on something in writing with all the prevalent information you need regarding the repair in case you do need to file a Lemon Law or breach of warranty claim.

DON’T start threatening lawsuits in the middle of the dealer. Under State Lemon Laws and Federal Warranty laws, the manufacturers are the defendants, not the dealer. If you go into the shop making threats, they will put a red flag on your file and they could possibly discontinue service. You do not want this to happen.

DON’T stop making car payments. The dealership and the manufacturer already have their money. If you stop making payments, you could have a voluntary repossession on your hand, meaning you could be sued by the bank and your credit could be ruined for seven years.

DON’T just get rid of the vehicle and take the financial loss without at least talking to a Lemon Law lawyer. Many claims are successfully resolved in a matter of months and could significantly improve your financial situation. If you give up, the car company wins.

Have more questions about your Lemon Law rights? Feel free to ask away by clicking here.

One Big Bimmer Bummer! BMW Engine Problems Abound

February 13, 2015 By: LemonLaw Category: bmw, Car Lemon Law, Engine Hesitation and Stalling

On the heels of the Ford ecoboost transmission problem comes another issue with a transmission designed to increase and improve upon fuel economy. Drivers of BMW vehicles with the N63 engine may experience performance issues causing them to bring their vehicles into an authorized manufacturers dealer repeatedly to have their matters addressed. As a result of these BMW engine problems, a technical service bulletin has been issued for the following vehicles:

BMW 7 series sedans purchased from 3/09 to 6/12
BMW Hybrid 7 series purchased 4/10 to 6/12
BMW Gran Turismo purchased 9/09 to 2/12
BMW 5 series sedans purchased 3/19 to 7/13
BMW 6 series convertibles purchased 3/11 to 7/12
BMW 6 series coupe purchased 7/11 to 7/12
BMW x5 purchased from 3/10 TO 6/13
BMW x6 purchased from 7/08 to 6/14
BMW Active Hybrid x6 purchased 9/09 to 9/11

In this TSB, it states that “to ensure these engines keep delivering the ultimate performance,” the following powertrain components may have to be replaced if you are experiencing BMW engine problems: air mass sensors, high pressure fuel injectors, engine vacuum pumps, fuel system low pressure sensors, fresh air intake turbo seals, and crankcase ventilation hoses.

We have also found out that BMW is proactively offering consumers who have experienced repetitive BMW engine problems, or have had their their BMW out of service for an extended period of time for these issues, a one-time monetary settlement of $1,500. In our opinion, this is an extreme lowball offer. In exchange for accepting this small amount of money, BMW expects these consumers to sign away any further rights.

Depending upon the repairs, and the laws the consumer falls under, the remedy for this issue could be a new car or a complete repurchase. We have also successfully represented many clients with fixed BMW engine problems who ended up with monetary settlements MUCH higher than $1,500. Before you accept any offers from BMW, you should discuss the matter with an experienced Lemon Law Lawyer to ensure you are not being taken for a ride.

If you are experiencing repetitive BMW engine problems, make sure you are aware of your rights, and if need be, do not hesitate to turn to State and Federal Laws. After all, these statutes are designed to get you back on the road to recovery properly and promptly.

Pennsylvania Lemon Law Lawyer Writes AVVO Legal Guide

January 16, 2015 By: LemonLaw Category: PA Lemon Law, Pennsylvania Lemon Law

Driving a defective vehicle in Pennsylvania? Back in the shop again and again because the service department cannot repair your issues? 1 800 LEMON LAW senior lemon lawyer Bob Rapkin recently wrote a comprehensive guide on drivers’ rights under the Pennsylvania Lemon Law and Federal Magnuson Moss Warranty Act for the legal website AVVO. You can read Bob’s article by clicking here. Bob has been successfully handling Pennsylvania Lemon Law claims for more than 14 years and has been featured on numerous television and radio programs.

You can also read more about the Pennsylvania Lemon Law, find answers to frequently asked questions, and review the statute by clicking here.

Lots of Lemon Law Refunds & Replacements To Be Thankful For…..

November 26, 2014 By: LemonLaw Category: Acadia, alignment, Audi, bmw, brake problem, cadillac, Car Lemon Law, chevrolet, Chrysler, consumer rights, Coolant and Oil Problems, corvette, dodge, dodge ram, Ford, ford escape, ford fiesta, General Motors, Honda, hyundai, infiniti, jeep, jeep grand cherokee, kia, lemon buybacks, Lemon Law, mercedes benz, mini, Nissan, nissan pathfinder, Odyssey, porsche, Subaru, sync, Toyota, transmission, volkswagen, volvo, VW

As we approach Thanksgiving, we would like to take a moment to thank the thousands of distressed drivers who turn to 1 800 LEMON LAW each year looking to seek justice with their defective vehicles. Every month, our experienced team of attorneys throughout fifteen states work diligently to help secure hundreds of repurchases, replacements, and refunds for our clients.

Here’s just a sampling of our clients’ recent success stories. If you are driving a lemon, make the call to 1 800 LEMON LAW and let’s get you back on the road to recovery. PLEASE NOTE: THESE RESULTS DO NOT PROMISE OR GUARANTEE A PARTICULAR OUTCOME OR RESULT AS EVERY CASE IS DIFFERENT, BUT THEY ARE INDICATIVE OF THE SERVICE WE STRIVE TO PROVIDE.

Certified pre-owned 2013 Nissan Altima with vibration issues–Client received $4,000 plus they kept their car. Settled in 14 days.(PA)

2010 GMC Terrain with engine problem starting at 42,000 miles. Client received $4,500 plus they kept their vehicle. Settled in 21 days. (NJ)

2013 used VW Passat with 45,000 miles and a continuous check engine light. Client received $5,000 plus they kept their car. Settled in 20 days. (PA)

2014 Nissan Pathfinder with transmission shudder. FULL REPURCHASE UNDER NJ LEMON LAW. Settled in 26 days.

2010 Volvo XC60 with 59,945 miles–battery, oil consumption and engine problems. Client received $8,500 plus they kept their vehicle. Settled in 11 days.

2014 Nissan Pathfinder with passenger airbag problem. FULL REPURCHASE UNDER PA LEMON LAW. Settled in 15 days.

2013 Subaru Impreza with oil consumption problem. Current mileage is 53,480 miles. Client received $4,500 plus they kept their vehicle. Settled in 22 days. (NH)

2011 Mini Cooper with 45,000 miles –fuel pump problem. Client received $4,500 plus they kept their vehicle. Settled in 21 days. (NY)

2014 GMC Acadia Denali with wheel alignment and vibration problems. BRAND NEW VEHICLE UNDER NJ LEMON LAW. Settled in 35 days.

2015 GMC Yukon Denali with loss of power. FULL REPURCHASE UNDER NJ LEMON LAW. Settled in 38 days.

2012 Chevrolet Malibu with 33,700 miles–rattle in steering, whining in brakes. Client received $5,000 plus kept their vehicle. Settled in 27 days. (PA)

2014 Jeep Cherokee with transmission problems. FULL REPURCHASE UNDER PA LEMON LAW. Settled in 42 days.

2013 Audi Q7 with HVAC problem–client didn’t succeed in dealing directly with Audi. Client received $8,250 plus kept their vehicle. Settled in 60 days. (PA)

2010 Audi A4 with oil consumption problem. Car has 48,000 miles. Client received $6,250 plus they kept their car. Settled in 29 days.

2012 Porsche Panamera with 24,000 miles. Out of service 30+ days with various issues. Client received $13,500 plus kept their vehicle. Settled in 53 days. (MA)

2014 Volkswagen Passat with power window problems. BRAND NEW CAR UNDER NJ LEMON LAW. Settled in 14 days.

2013 Ford Escape with 50,000 miles and various sync problems and overheating issues. Ford gave them a payment and the dealer gave them a payment but they still thought they deserved more. Client received $3,500 plus they kept the car. Settled in 55 days. (MA)

2013 BMW 328xi with 31,800 miles and electrical issues. Client received $10,000 plus they kept their car. Settled in 34 days. (PA)

2014 Honda Odyssey with rear camera problems. BRAND NEW VEHICLE UNDER NJ LEMON LAW. Settled in 27 days.

2014 Jeep Grand Cherokee with u-connect and 911 error message problems. Client received $6,000 plus they kept their vehicle. Settled in 45 days. (CT)

2014 Chevrolet Corvette with reduced power as a result of a faulty wiring harness. The car was fixed and GM offered client one payment and an extended warranty before he called us. He thought he deserved more. He received $6,000 plus kept his car. Settled in 37 days. (DC)

2014 Cadillac ATS with stalling issues. FULL REPURCHASE UNDER OHIO LEMON LAW. Settled in 53 days.

2012 Toyota Camry with check engine light problem starting at 23,000 miles. Contacted us when car was at 40,000 miles. FULL REPURCHASE UNDER NJ LEMON LAW. Settled in 40 days.

2012 Chevrolet Avalanche with 58,000 miles and an oil consumption problem. Client received $6,000 plus they kept their vehicle . Settled in 64 days.

2013 Ford Fiesta with 30,200 miles and transmission problems. Client received $4,500 plus kept their vehicle. Settled in 67 days. (PA)

2013 Dodge Dart with check engine light problems. FULL REPURCHASE UNDER NJ LEMON LAW. Settled in 47 days.

2014 Dodge Ram with a differential and rank and pinion replaced. Out of service 60 days. Client only wanted money. Client received $4,250 plus they kept their vehicle. Settled in 62 days. (TN)

2013 Ford Fusion with 25,000 miles and transmission problems. Client received $4,000 plus kept their car. Settled in 74 days. (PA)

2009 Suzuki XL7 with 74,000 miles. Timing chain replaced 3x, engine then replaced. Client received $4,500 plus kept their vehicle. (PA)

2013 Ford Escape with engine problems. Out of service 28 days. FULL REPURCHASE UNDER WI LEMON LAW. Settled in 73 days.

2104 Kia Sorrento out of service 20 days after car broke down. Client received $5,000 plus they kept their car. Settled in 92 days. (NJ)

2014 Dodge Durango with overheating problem. FULL REPURCHASE UNDER PA LEMON LAW. Settled in 54 days.

2013 Mercedes Benz G63 with steering wheel issues. FULL REPURCHASE UNDER NJ LEMON LAW.

2014 Infiniti XC60 with transmission shudder. FULL REPURCHASE UNDER WV LEMON LAW. Settled in 19 days.

2013 Kia Optima with electrical issues. Client received $5,000 plus kept their car. (NJ)

2013 Hyundai Sonata repeatedly getting stuck in gear. FULL REPURCHASE UNDER PA LEMON LAW.

Thank you for putting your continued trust in our efforts. Thank you for referring your friends, family members, co-workers, and neighbors. For 24 years running, we have remained the largest, most successful Lemon Law and automotive consumer advocacy firm in the Northeast. We will continue to work diligently to educate consumers about their rights through lemonlaw.com, this blog, and the many news outlets we work with throughout the year; and we remain dedicated to providing the best legal counsel we can to those who turn to us for 100% cost-free Lemon Law help. Driving a lemon? Make the call to 1 800 536 6652 or click here for a free case review.

Jeeps Wobble, Rams Lunge — There Is No Fix for Chrysler Transmission Problems

October 29, 2014 By: LemonLaw Category: Chrysler, dodge, jeep, transmission

The 1 800 Lemon Law hotline is red hot with Dodge Ram and Jeep Cherokee drivers complaining of Chrysler transmission problems and the lack of information they are receiving from their service advisors is making the situation even worse.

Imagine driving a new Ram truck or splurging on a Cherokee and having your computer updated, or your transmission replaced within months of ownership. And despite these serious repairs, the problem is still current. Chrysler transmission problems include but are not limited to high revving, lunging on the highway, losing power, shaking and wobbling. Basically, Ram and Cherokee drivers feel as if they are not in control of their vehicles. This makes for an extremely frustrating, not to mention dangerous, situation.

If you are dealing with Chrysler transmission problems, get your vehicle into the shop as soon as possible. Do not settle for a service representative telling you there is no fix and “they will reach out to you when they hear something from Chrysler.” Tell them you want to bring the car in NOW. Take service personnel for a test drive so they can experience the problem and make sure that you receive a repair invoice for each time you bring the vehicle to the dealer’s attention for the defect. If the dealer tells you there is no fix for the transmission problem, make sure they write that on the invoice.

Once you have three or more repair invoices for Chrysler transmission problems, you need to look into your lemon law and breach of warranty rights. You could be entitled to a complete repurchase or significant monetary compensation to reflect the diminished value of the vehicle and best of all, the help is free. Click here to find a lemon law firm in your state to contact.

Cadillac ATS Transmission Problems Troubling Drivers

October 01, 2014 By: LemonLaw Category: cadillac, transmission

Cadillac is certainly known for combining luxury with quality, however we’ve been receiving numerous calls on the 1 800 LEMON LAW hotline from folks complaining of Cadillac ATS transmission problems, particularly with cars that feature a manual transmission.

Drivers have been dealing with shuddering and loss of speed, with NHTSA complaint boards filling up with various stories of Cadillac ATS transmission problems. Some people have found themselves stalled on the highway. And to make matters worse, service advisers are not always able to locate a code or duplicate the problem.

To Cadillac’s credit, the company has initiated a recall for applicable vehicles featuring a software fix, however not all drivers are satisfied with the fix. Additionally, a large number of newer, 2013 and 2014 models are suffering from this issue, leading to the disappointment of countless Cadillac customers and new car drivers.

While General Motors has said it is not aware of any crashes or injuries associated with these transmission troubles, more than 68,000 2013 and 2014 Cadillac ATS sedans have been recalled since June 2014.

If you have been back in the shop repeated times – or even an extended period of days – to repair your Cadillac ATS transmission problems, you should look into your rights under State Lemon Laws or Federal Warranty laws. You may be entitled to legal remedy, such as a repurchase of your current Cadillac ATS, substantial monetary compensation, or an entirely new replacement vehicle.

Our firm has already successfully represented numerous Cadillac ATS drivers with transmission problems. Click here to find a lemon law lawyer in your state who may be able to help with your issue.

Have you been struggling with Cadillac ATS transmission issues? If the answer is yes, we encourage you to share your story with us in the comments below.

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