General Motors continues to make news with their extensive GM recall that covers a variety of vehicles across the brand. In fact, the car company is going to pay a maximum $35 million fine to the US Department of Transportation for delays recalling 2003-2011 small cars with potentially dangerous ignition switch defects. And this past week, GM recalled more than 8,000 2014 models because the cars may have rear brakes on the front wheels.
So, what do you do when a GM recall results in your car being out of service for weeks, or months on end? Such as a recent 2014 Chevrolet Cruze owner who is waiting now 33 days for a rear axle part on back order? Is there any hope for getting out of the vehicle or receiving some sort of compensation for the aggravation endured?
The answer is yes. If the GM recall has resulted in your vehicle being out of service for an extended period of time, you absolutely should research your Lemon Law rights, as you may be entitled to a complete repurchase or significant compensation. After all, it it not your fault that these problems existed, why should you be penalized? If you have any questions pertaining to the GM recall, feel free to reach out to us and we will be glad to provide any answers or assistance available.
It’s the list the car companies do not want you to see. The 2014 Car Car Complaint Index is out. The list, compiled each year by consumer advocate Jack Gillis and published in his Car Book, takes a look at which cars receive the most complaints per sales. These complaints are filed with the National Highway Traffic and Safety Administration and can be accessed through their on-line database.
Topping the list this year is the popular Nissan Pathfinder, which is no surprise to us. We have previously reported in our blog about Nissan Pathfinder transmission complaints where the consumers are complaining of a violent shake which worsens at higher speeds. Nissan Pathfinder transmission complaints started in 2009 but they have continued, especially in the 2013 model. 1 800 LEMON LAW has successfully represented numerous Nissan Pathfinder drivers with the transmission issue.
Second on this year’s list is the Pathfinder’s cousin, the high-end Infiniti QX60. Many complaints have dealt with the airbag issue. Apparently, there was an issue with the occupant classification system where regardless of the size of the person in the passenger seat, the airbag light would not come on and the airbag would not deploy. At the end of March, a recall was issued by Nissan to address the problem.
Number three is the Hyundai Santa Fe. The popular vehicle has had drivers complaining of alignment issues and stalling concerns.
Fourth is no surprise. It’s the Ford Focus with the ecoboost transmission. We have successfully resolved numerous claims regarding the Ford Focus transmission and worked on a comprehensive TV investigation surrounding the problem. The ecoboost transmission was designed to boost fuel economy, but many consumers have also said the transmission boosts them right out of their seat with constant jumping and lunging.
Fifth is the Cadillac ATS with folks complaining of check engine lights, rough idling and stalling.
You can view the entire car complaint index here.
It’s important to note that just because your car is on the list does not mean you have a lemon. It simply means folks have complained about the vehicle and their complaints are subjective. On the flip side, we do know that car companies pay attention to the list and in many cases take these issues under advisement for future production. And if you are dealing with an issue such as a Nissan Pathfinder transmission complaint and the dealer is not taking you seriously, you know it’s time to contact a Lemon Law Lawyer and fight for your rights.
Anyone who regularly reads our blog knows that we care a great deal about Lemon Law and automotive consumer issues. We take great pride in the thousands of cases we successfully resolve every year. 2014 is off to an amazing start and here is a small sampling of the refunds and replacements we have achieved so far this year under State Lemon Laws and Federal Warranty Statutes. (And remember, under these laws, legal representation is completely free to the consumer.)
2012 Jaguar XF with fuel pump shutting off before car was full. Jaguar offered client $1,000 before he contacted us. He received a full repurchase under the New Jersey Lemon Law. Settled in 15 days.
2014 Fiat 500L with check engine lights and electrical problems, brand new car under the Pennsylvania Lemon Law.
2013 Nissan 370z with loss of power, brand new car under New Jersey Lemon Law.
2013 Ford Escape in 3x for check engine light. Client received $4,500 plus they kept their car.
Used 2012 Volkswagen Passat with electrical problems. Client received $3,250 plus he kept his car. Case settled in 9 days.
2013 Dodge Durango, smell from engine x5, full repurchase under Delaware Lemon Law. Case settled in less than 90 days.
2014 Infiniti QX50, navigation failure x10, full repurchase under Connecticut Lemon Law. Case settled in less than 60 days.
2012 Ford Focus with engine issues. Client was told they could not duplicate problem and they kept going back until it was verified and fixed. Client received $6,000 plus they kept their car.
2009 Volvo S40 with 53,000 miles at sign-up. In 4x for water leak under warranty. Client received $5,500 plus they kept their car.
2012 Mini Cooper in for check engine lights 4x, full repurchase under Connecticut Lemon Law.
2013 Volvo S60 in 3x for slow start. Client received $8,500 plus kept their car. Settled in 30 days.
Used 2012 GMC Acadia with 35,000 miles and airbag light problem. Client received $5,000 plus kept their truck. Settled in less than 45 days.
2012 Ford Focus with 29,000 miles and a lunging transmission that was updated 4x. Client received $3,500 plus kept their car.
2014 Buick Enclave with fuel smell and gas cap error, brand new vehicle under New Jersey Lemon law. Settled in less than 20 days.
2012 Volkswagen CC with 33,000 miles, check engine light plus multiple other issues, full repurchase under New York Lemon Law. Settled in 2 weeks.
2013 Dodge Ram with delayed shift and radio/u-connect problems, full repurchase under Pennsylvania Lemon Law.
2012 Subaru Outback with transmission locking up and noise in the rear. Full repurchase under Ohio Lemon Law. Settled in 30 days.
2012 Volkswagen Touareg with 32,000 miles, engine noise x4, full repurchase under Magnsuon Moss Warranty Act. Settled in less than 45 days.
2012 Ford F150 with 25,000 miles and vibration in transmission. Client received $4,500 plus kept their truck.
2013 Dodge Ram that did not start-in shop 4x, full repurchase under Pennsylvania Lemon Law. Settled in less than 90 days
2011 Subaru Forester with oil consumption problem. Client received $3,500 plus extended warranty. Settled in 30 days.
2014 Chevrolet Silverado with vibration in steering wheel, full repurchase under New York Lemon Law. Settled in less than 60 days.
2008 Buick Enclave in 4x for all wheel drive problems. Client received $4,750 plus kept their car.
2013 Ford Focus in 4x for airbag light. Client received $4,500 plus they kept their car.
2013 Nissan Armada banging underneath 4x, full repurchase under New York Lemon Law. Settled in less than 30 days.
2012 Volvo C70 with roof knocking. Client receives $6,000 plus kept their car.
Used 2010 Audi A5 with oil consumption problem starting at 30,000 miles. Client received $5,000 plus kept their car.
2012 Ford F250 with problems shifting between 2nd and 3rd gear. Client received $6,000 plus they kept their truck.
2013 Nissan Altima in 4x for airbag light, full repurchase under Ohio Lemon Law. Settled in less than 60 days.
2012 Volkswagen CC with 33,000 miles. Experienced check engine lights and multiple other electrical problems. Full repurchase under New York Lemon Law. Settled in 2 weeks.
2008 Chevrolet Trailblazer with 57,000 miles in 5x for check engine light. Client received $4,000 plus kept their car.
2014 Hyundai Santa Fe in 6x for check engine light, brand new car under Pennsylvania Lemon Law. Settled in 45 days.
2014 Nissan Pathfinder in 3x for fuel gauge issues, full repurchase under New Jersey Lemon Law. Settled in less than 20 days.
2012 Toyota Tundra with injector valve failure, full repurchase under Pennsylvania Lemon Law. Settled in less than 20 days.
2011 Nissan XTerra in 5x with water leak, full repurchase under New Jersey Lemon Law.
2010 Audi A3 with 47,000 miles and transmission problems. Client receives $3,750 plus keeps their car.
2013 Volkswagen Passat with loss of power x3, full repurchase under Pennsylvania Lemon Law. Settled in less than 30 days.
2013 Suzuki SXR with rough start problem, full repurchase under Pennsylvania Lemon Law. Settled in 40 days.
2014 Chevrolet Spark in 3x for check engine light, full repurchase under Pennsylvania Lemon Law.
2013 Niossan Pathfinder with transmission shudder, full repurchase under New Jersey Lemon Law.
2013 Chrysler 300s with valve body problems, full repurchase under New Jersey Lemon Law.
2013 Volvo XC90 with water leak, full repurchase under Pennsylvania Lemon Law.
2013 Hyundai Elantra with alignment issues, full repurchase under New Jersey Lemon Law.
2012 Volkswagen Touareg in 4x for engine noise. Called in with 32,000 miles. Received a full repurchase under Magnuson Moss Warranty Act. Settled in 45 days.
2012 Subaru Outback with a transmission that locks up and noise in the rear, full repurchase under the Ohio Lemon Law. Settled in less than 30 days.
2011 Nissan Maxima with the sunroof not opening 3x, full repurchase under Pennsylvania Lemon Law. Settled in 30 days.
2013 Toyota Scion with no start and window problems. Full repurchase under Magnuson Moss Warranty Act.
2013 Nissan Sentra with a transmission problem where the car would not go into second gear, full repurchase under New Jersey Lemon Law. Settled in less than 30 days.
It’s a quite a list and we are extremely proud! As always, we remind you that every case is different and we cannot and will not promise any particular outcome. What we can promise is that our representation is 100% cost-free, and there is never a cost or risk to file a claim. If you have a lemon car, join the 75,000 consumers who have turned to us to get back on the road to recovery. Driving a lemon? Make the call to 1 800 LEMON LAW or fill out our Get Rid of Your Lemon form.
When New York Times reporter Rebecca Ruiz wanted to interview a Lemon Law attorney pertaining to the Chevrolet Cobalt recall situation, she turned to the Lemon Lawyer who has successfully resolved more General Motors Lemon Law and breach of warranty claims in the last two decades than any other attorney, Bob Silverman. Bob and a couple of his clients were featured in a front page New York Times article outlining the issue.
Kimmel and Silverman successfully helped twenty-five consumers receive complete repurchases of their 2005 and 2006 Chevrolet Cobalts under State Lemon Laws. In addition, many clients received MSRP to MSRP swaps and others received monetary compensation while keeping their vehicles. In many of these cases, our clients were initially told there was no problem with their car, that it was operating to normal specifications. And yet, at our urging, the consumers kept going back to the dealer, continuing to bring the matter to the attention of their service advisor.
The moral of the story for consumers is never to give up. If you know something is wrong with your car, and you are under warranty, continue to bring the matter to your dealer and if necessary fight for the the rights afforded to you under State Lemon Laws and Federal Warranty Laws. We know that hiring a Lemon Lawyer may seem a bit intimidating, but it is actually a very easy process with almost of all of the work being handled for you, at absolutely no cost and no risk.
The purpose of this blog and our website is to educate, enlighten and empower distressed drivers. If you feel stranded by your defective vehicle, feel free to reach out to us. We will be glad to review your claim and determine if and how you can receive recourse or remedy through a Lemon Lawyer at our firm or perhaps someone else. Remember, in order to get something, you must do something.
The 2014 New Jersey Super Lawyers list came out and once again 1 800 LEMON LAW Senior Associate Amy Bennecoff has been named a Rising Star.
Rising Stars are attorneys who are either under 40 years old or have been practicing 10 years or less. Attorneys throughout New Jersey are asked to nominate lawyers they hold in high regard whom they have seen in a courtroom setting. Only 2.5% of all NJ attorneys are bestowed this honor. The survey is sponsored by Law & Politics Magazine. You can read more about Ms. Bennecoff here.
This marks Ms. Bennecoff’s fifth year running as a Rising Star and in honor of her efforts toward consumer advocacy, she was featured in a full-length article which appeared both in the supplement, sent to lawyers throughout the Garden State, and in the pages of New Jersey Monthly Magazine. The article can also be found on the Super Lawyers website. Ms. Bennecoff is the only New Jersey Lemon Law Lawyer ever to receive a full-length article in the publication.
A member of Kimmel & Silverman’s legal team since 2007, Ms. Bennecoff is a frequent speaker on consumer issues and has appeared on numerous television programs and newscasts. Her work has also garnered her a superb rating on the AVVO’s legal website. In addition to her work as a New Jersey Lemon Law Lawyer, she also serves clients in a variety of different states including Pennsylvania and Tennessee.