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Car Complaint Index

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2016 Car Complaint Index

Thanks to consumer advocate Jack Gillis, author of The 2016 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the Top 20 vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA).

Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better.

The Car Book is available for sale through the Center For Auto Safety if you are interested in purchasing a copy.

The 2016 Projected Car Complaint Index Ratings

Model Complaint Index Ratio
Chrysler 200 >20,000
Acura TLX >20,000
Jeep Cherokee >20,000
Subaru Outback 17,784
Volkswagen Golf 17,111
Subaru Legacy 16,906
GMC Canyon 14,598
Chevrolet Suburban 13,952
Jeep Grand Cherokee 13,729
Jeep Renegade 13,318
Fiat 500L 12,690
Dodge Journey 12,430
Hyundai Genesis 12,396
Ford Focus 12,081
Ford Fiesta 11,878
Mercedes Benz CLA 10,738
Nissan Pathfinder 10,293
Chrysler Town & Country 10,196
Jeep Wrangler 10,188
Fiat 500 9,122

For more information on the consumer complaint database please visit the NHTSA website.

Reprinted with permission from The 2016 Car Book, 35th edition by Jack Gillis, Amy Curran, Peter Kitchen, Brennan Gillis, Eli Greenspan. © 2016 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, P.C., its attorneys, or its staff.

For an outline of Lemon Laws across the nation, visit our State Lemon Laws page.

If you have questions about State Lemon Laws or Federal Warranty Laws, email us. Be sure to include your daytime phone number, including your area code.

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