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The Car Complaint Index

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2012 Car Complaint Index

Thanks to consumer advocate Jack Gillis, author of the 2012 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA). Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better. The Car Book is available for sale through The Center For Auto Safety. If you are interested in purchasing a copy, please click here.


The 2012 Projected Car Complaint Ratings

MODEL

COMPLAINT INDEX RATIO

Toyota Prius

30,929

Hyundai Sonata

21,486

BMW 5 series

17,702

Kia Sorrento

14,106

Lexus HS

13,186

Dodge Journey

12,354

Jaguar XF

10,036

Jeep Wrangler

9,065

Volkswagen Routan

8,618

Jaguar XJ

7,558

Ford Fiesta

7,486

Nissan Leaf

7,358

Volkswagen Golf

7,137

Volkswagen Jetta

6,863

Porsche Cayenne

6,791

Mini Cooper

6,759

BMW Z4

6,614

Audi A3

6,198

Honda CR-Z

5,960

Mercedes Benz GLK Class

5,845

For more information on the NHTSA consumer complaint database, click here.

Reprinted with permission from The 2012 Car Book, 32nd edition by Jack Gillis, Amy Curran, Julia Redmon, Eric Glenn. © 2012 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, PC, its attorneys or its staff.

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