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Thanks to consumer advocate Jack Gillis, author of the 2013 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA). Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better. The Car Book is available for sale through The Center For Auto Safety. If you are interested in purchasing a copy, please click here.
MODEL |
COMPLAINT INDEX RATIO |
Hyundai Velostar |
17,354 |
Toyota Prius |
14,817 |
Volkswagen Beetle |
10,683 |
Dodge Journey |
10,241 |
Infiniti M |
10,172 |
Jeep Wrangler |
9,473 |
Hyundai Sonata |
8,769 |
Volkswagen Routan |
8,554 |
Nissan Quest |
8,333 |
Nissan Leaf |
8,195 |
Ford Focus |
8,126 |
Chevrolet Volt |
8,035 |
Kia Sorento |
7,268 |
BMW 5 Series |
6,986 |
Jaguar XF |
6,842 |
Hyundai Azera |
6,523 |
Volkswagen Golf |
5,730 |
Ford Explorer |
5,652 |
Ford Fiesta |
5,464 |
Audi A3 |
5,277 |
For more information on the NHTSA consumer complaint database, click here.
Reprinted with permission from The 2013 Car Book, 32nd edition by Jack Gillis, Amy Curran, Peter Kitchen, Michael McQuiller. © 2013 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, PC, its attorneys or its staff.
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