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Car Complaint Index

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2017 Car Complaint Index

Thanks to consumer advocate Jack Gillis, author of The 2017 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the Top 20 vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA).

Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better.

The Car Book is available for sale through the Center For Auto Safety if you are interested in purchasing a copy.

The 2017 Projected Car Complaint Index Ratings

Model Complaint Index Ratio
Hyundai Tucson >20,000
Tesla Model S >20,000
Volvo XC90 18,510
Chrysler 200 17,737
Infiniti QX50 15,125
Jeep Cherokee 15,035
Dodge Journey 11,302
Smart For Tow 10,945
Jeep Grand Cherokee 10,774
Ford Focus 10,063
Ford Fiesta 9,959
Jeep Wrangler 9,949
Acura TLX 9,345
Volvo V60 9,053
Dodge Dart 8,913
Jeep Renegade 8,574
Fiat 500 8,501
Volkswagen Golf 7,943
Honda Pilot 7,758
Nissan Pathfinder 7,507

For more information on the consumer complaint database please visit the NHTSA website.

Reprinted with permission from The 2017 Car Book, 37th edition by Jack Gillis, Amy Curran, Peter Kitchen, Brennan Gillis, Eli Greenspan. © 2017 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, P.C., its attorneys, or its staff.

For an outline of Lemon Laws across the nation, visit our State Lemon Laws page.

If you have questions about State Lemon Laws or Federal Warranty Laws, email us. Be sure to include your daytime phone number, including your area code.

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