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Lemon Law Resources

2011 Car Complaint Index

Thanks to consumer advocate Jack Gillis, author of the 2011 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA). Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better. The Car Book is available for sale through The Center For Auto Safety. If you are interested in purchasing a copy, please click here.

The 2011 Projected Car Complaint Ratings

MODEL	COMPLAINT INDEX RATIO
Toyota Prius	>20,000
Lexus HS	>20,000
Jaguar XF	18,985
Subaru Outback	13,282
Subaru Legacy	10,699
Dodge Journey	10,499
Mercedes Benz GLK	9,889
Kia Soul	9,318
Honda Insight	9,246
Volvo XC60	8,735
Lincoln MKT	8,281
Jeep Wrangler	7,903
Lexus RX	6,991
Toyota Corolla	6,541
BMW 1 series	5,951
Volkswagen Routan	5,870
Toyota Avalon	5,859
Toyota FJ Cruiser	5,712
Dodge Challenger	5,691
Hyundai Genesis	5,667

For more information on the NHTSA consumer complaint database, click here.

Reprinted with permission from The 2011 Car Book, 31st edition by Jack Gillis, Amy Curran, Julia Redmon, Brian Gillis. © 2011 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, PC, its attorneys or its staff.

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