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The Car Complaint Index

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2010 Car Complaint Index

Thanks to consumer advocate Jack Gillis, author of the 2010 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA). Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better. The Car Book is available for sale through The Center For Auto Safety. If you are interested in purchasing a copy, please click here.


The 2010 Projected Car Complaint Ratings

MODEL

COMPLAINT INDEX RATIO

Dodge Journey

10,152

Acura TSX

8,277

Jaguar XF

7,907

Volkswagen EOS

7,574

Mitsubishi Lancer

7,258

Volkswagen Routan

6,952

Toyota Tacoma

6,080

Jeep Wrangler

5,840

Volkswagen Tiguan

5,707

Chevrolet Cobalt

5,682

Scion xB

5,447

Nissan Titan

5,278

Nissan Murano

4,768

Toyota FJ Cruiser

4,730

Honda Accord

4,577

Hyundai Veracruz

4,559

Mazda Tribute

4,463

Lincoln MKS

4,418

Volkswagen Jetta

4,405

For more information on the NHTSA consumer complaint database, click here.

Reprinted with permission from The 2010 Car Book, 30th edition by Jack Gillis, Amy Curran, Julia Redmon, Brian Gillis. © 2010 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, PC, its attorneys or its staff.

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