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Lemon Law Resources

2012 Car Complaint Index

Thanks to consumer advocate Jack Gillis, author of the 2012 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA). Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better. The Car Book is available for sale through The Center For Auto Safety. If you are interested in purchasing a copy, please click here.

The 2012 Projected Car Complaint Ratings

MODEL	COMPLAINT INDEX RATIO
Toyota Prius	30,929
Hyundai Sonata	21,486
BMW 5 series	17,702
Kia Sorrento	14,106
Lexus HS	13,186
Dodge Journey	12,354
Jaguar XF	10,036
Jeep Wrangler	9,065
Volkswagen Routan	8,618
Jaguar XJ	7,558
Ford Fiesta	7,486
Nissan Leaf	7,358
Volkswagen Golf	7,137
Volkswagen Jetta	6,863
Porsche Cayenne	6,791
Mini Cooper	6,759
BMW Z4	6,614
Audi A3	6,198
Honda CR-Z	5,960
Mercedes Benz GLK Class	5,845

For more information on the NHTSA consumer complaint database, click here.

Reprinted with permission from The 2012 Car Book, 32nd edition by Jack Gillis, Amy Curran, Julia Redmon, Eric Glenn. © 2012 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, PC, its attorneys or its staff.

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