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The Car Complaint Index

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2014 Car Complaint Index

Thanks to consumer advocate Jack Gillis, author of the 2014 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the Top 20 vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA). Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better. The Car Book is available for sale through The Center For Auto Safety if you are interested in purchasing a copy.


The 2014 Projected Car Complaint Index Ratings

MODEL

COMPLAINT INDEX RATIO

Nissan Pathfinder

29,527

Infiniti QX60

23,691

Hyundai Santa Fe

23,657

Ford Focus

13,179

Cadillac ATS

11,181

Hyundai Veloster

11,071

Ford C-Max

10,221

Toyota Prius

9,352

Subaru BRZ

9,304

Jeep Wrangler

9,236

Nissan Altima

9,231

Chevrolet Volt

8,868

Nissan Leaf

8,314

Dodge Journey

8,038

Ford Fiesta

7,343

Kia Sorento

6,645

Hyundai Sonata

6,593

Mazda CX-5

6,419

Ford Escape

5,975

Toyota Scion FR-S

5,829

For more information on the consumer complaint database please visit the NHTSA website.

Reprinted with permission from The 2014 Car Book, 34th edition by Jack Gillis, Amy Curran, Peter Kitchen, Brennan Gillis, Eli Greenspan. © 2014 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, PC, its attorneys or its staff.

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