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The Car Complaint Index

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2009 Car Complaint Index

Thanks to consumer advocate Jack Gillis, author of the 2009 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA). Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better. The Car Book is available for sale through The Center For Auto Safety. If you are interested in purchasing a copy, please click here.


The 2009 Projected Car Complaint Ratings

MODEL

COMPLAINT INDEX RATIO

Land Rover LR2

29,480

Mitsubishi Lancer

21,146

Pontiac Solstice

15,236

Dodge Avenger

14,462

Subaru Impreza

13,973

Jeep Wrangler

12,783

Scion xB

12,236

Pontiac G8

10,799

Buick Enclave

9,101

Jeep Commander

8,724

Mitsubishi Outlander

7,851

Nissan Rogue

7,209

Honda Accord

7,115

Toyota FJ Cruiser

6,479

Nissan 350z

6,039

Volvo XC70

5,906

Hyundai Elantra

5,867

Dodge Nitro

5,716

Chrysler Town & Country

5,126

Nissan Titan

4,195

For more information on the NHTSA consumer complaint database, click here.

Reprinted with permission from The 2009 Car Book, 29th edition by Jack Gillis. © 2009 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, PC, its attorneys or its staff.

For an outline of lemon laws across the nation, click here.

If you have questions about State Lemon Laws or Federal Warranty Laws, email us by clicking here. Be sure to include your daytime phone number, including area code.

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