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Lemon Law Resources

2013 Car Complaint Index

Thanks to consumer advocate Jack Gillis, author of the 2013 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA). Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better. The Car Book is available for sale through The Center For Auto Safety. If you are interested in purchasing a copy, please click here.

The 2013 Projected Car Complaint Ratings

MODEL	COMPLAINT INDEX RATIO
Hyundai Velostar	17,354
Toyota Prius	14,817
Volkswagen Beetle	10,683
Dodge Journey	10,241
Infiniti M	10,172
Jeep Wrangler	9,473
Hyundai Sonata	8,769
Volkswagen Routan	8,554
Nissan Quest	8,333
Nissan Leaf	8,195
Ford Focus	8,126
Chevrolet Volt	8,035
Kia Sorento	7,268
BMW 5 Series	6,986
Jaguar XF	6,842
Hyundai Azera	6,523
Volkswagen Golf	5,730
Ford Explorer	5,652
Ford Fiesta	5,464
Audi A3	5,277

For more information on the NHTSA consumer complaint database, click here.

Reprinted with permission from The 2013 Car Book, 32nd edition by Jack Gillis, Amy Curran, Peter Kitchen, Michael McQuiller. © 2013 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, PC, its attorneys or its staff.

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