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Car Complaint Index

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2018 Car Complaint Index

Looking to avoid the top lemon cars? Review a list of the cars that received the most car complaints per sales in the 2018 Car Complaint Index. Thanks to consumer advocate Jack Gillis, author of The 2018 Car Book, and the efforts of the Center for Auto Safety, we are able to provide you with the Top 20 vehicle complaints on file with the National Highway Traffic Safety Administration (NHTSA) per sales.

Each year, thousands of Americans call their government to register complaints about their vehicles. The complaint index is based on a ratio of the number of complaints for each vehicle to the sales of that vehicle. The numbers represent relative index scores, not the number of complaints received. The complaint index score considers sales volume and years on the road. Lower index numbers are better.

The Car Book is available for sale through the Center For Auto Safety if you are interested in purchasing a copy.

The 2018 Projected Car Complaint Index Ratings

Model Complaint Index Ratio
Mercedes-Benz B >20,000
Chevrolet Volt >20,000
Hyundai Santa Fe Sport >20,000
Chrysler Pacifica >20,000
Tesla Model S >20,000
Hyundai Tucson 15,728
Ford Fusion Energi 11,219
Jeep Cherokee 10,565
Dodge Journey 10,301
Mercedes-Benz CLA 9,724
Mercedes-Benz GLC 9,453
Dodge Durango 9,031
Volvo XC90 8,581
Jeep Grand Cherokee 8,487
Ford Focus 8,391
Ford Fiesta 8,267
Chevrolet Bolt 8,221
Jeep Renegade 7,232
Nissan Titan 7,187
Ford Explorer 7,141

For more information on the consumer complaint database please visit the NHTSA website.

Reprinted with permission from The 2018 Car Book, 37th edition by Jack Gillis, Amy Curran, Peter Kitchen, Brennan Gillis, Eli Greenspan. © 2018 All Rights Reserved. Information presented here does not reflect the opinions of Kimmel & Silverman, P.C., its attorneys, or its staff.

For an outline of Lemon Laws across the nation, visit our State Lemon Laws page.

If you have questions about State Lemon Laws or Federal Warranty Laws, email us. Be sure to include your daytime phone number, including your area code.

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