More problems for Ford-Paint Defects in 2000-2005 models
Ford Service Bulletin Shows Paint Defect On Many 2000-2005 Models
Ford has issued a Technical Service Bulletin that shows a major paint defect in many large 2000-05 Ford, Lincoln and Mercury cars, trucks and SUVs that used aluminum body parts (hoods and fenders) to reduce vehicle weight. Affected models are the 2000-04 Crown Victoria, Taurus, Expedition, F-150, Ranger; Mercury Grand Marquis, Sable; Lincoln LS, Town Car Navigator and the 2000-05 Explorer, Mercury Mountaineer.
According to the TSB, “Some vehicles may exhibit a bubbling or blistering under the paint on aluminum body parts. This is due to iron contamination of the aluminum panel… Ford’s Scientific Research Laboratory has performed a number of tests on vehicle body parts returned for corrosion related concerns. Testing has revealed that the aluminum corrosion was caused by iron particles working their way into the aluminum body part, prior to it being painted.”
CAS Executive Director Clarence Ditlow said:
“This is a very expensive defect to remedy. The TSB requires ‘extreme care to be taken’ including special tools and segregated work areas to remove the corrosion by blasting, re-priming and repainting. This repair is so difficult that CAS recommends the best fix is to replace the corroded part with a primed steel part and paint it. Ford cannot guarantee this repair will eliminate all the iron corrosion or prevent other areas from bubbling or blistering in the future.”
Needless to say this is a huge inconvenience to automobile owners. If you live in Pennsylvania, New Jersey, Delaware, Maryland, Massachusetts, New York, or Ohio, feel free to call us at 1-800-LEMON LAW (1-800-536-6652), and we’ll be happy to answer your questions, address your concerns, and – if applicable – file a claim on your behalf. If we are able to help, there is no cost to you at any time!
October 5th, 2007 at 6:03 pm
I have a 2003 Expedition Eddie Bauer, my paint is bubbling on the tail gate and under the hood. I have tried to deal with Ford in this matter with no results. I keep getting form letters saying they will check into it. The local dealer stated this indeed is a factory defect. What can I do? I have sent certified letters to the President and Board of Directors, still no results.
October 6th, 2007 at 12:21 pm
I have a 2003 Ford escape with paint flaking off of the roof behind the sunroof. Has anybody else had this problem?
October 8th, 2007 at 4:31 pm
I strongly suggest both of you visit the defects and recalls database at the Nathional Hiighway Traffic and Safety Adminsitration website, https://www.nhtsa.gov. You can enter your year, make and model to read about consumer complaints. The database also provides a great deal of information on technical service bulletins.
December 1st, 2007 at 11:30 pm
I have a 2003 Expedition which has paint bubbles appearing since 2005 and only worsened with time. I attended a couple Ford dealers who would not stand up to the plate and do repairs unless I paid. I will be paying for this but at the same time our domestic auto makers should not wonder why more and more people are switching to better built and more reliable forgein automobiles!!! Who will pay at the end???
December 9th, 2007 at 3:05 pm
We have a 2003 Ford Escape XLS, with paint continueing to peel off on the rear hatch, left and right sides, below the window, since 68.000 km.Even with our extended 6 year, 120,000 km. warrenty, the dealer basically stated “Not our problem” , and gave us two body shops to get quotes. Those quotes were $587.00 and $644.00.! That’s the first and last Ford vehicle we will ever purchase. So much for customer satisfaction!
December 18th, 2007 at 10:57 am
I have a 2003 Ford Escape XLS; I also have the problem with the paint continuing to peel off the SUV, my passenger door, the deck lid, the roof and under the hood.
I contacted Fords main headquarters in MI and they told me the same thing that it was not there problem because a recall or not enough complaints have been filed to address this issue and one thing that surprises me is that everywhere I look I find that many people are having the same problem with there vehicle.
I took my SUV in to Gary Crossly Ford while still under warranty to have the recalls fixed but I had them also look at the paint job from the Body Service Manager and had him put it in writing to what the problem might be and his response was that there was a bad adhesive applied before the paint was applied.
I took and contacted https://www.modot.org/ to file a complaint with them to pass it onto Ford Motor Company, and you can contact them to with your state abbreviation before the word dot in the web address and it will take you to your states. I suggest that you all go to this web-site and file yours and this will get Ford off there lazy butts to get something done about this issue before we have no vehicle left.
December 18th, 2007 at 11:29 am
I have found out from Ford Motor Company just right after posting my first blog to contact Ford at 1-800-392-3673 and give them the feed back about your Ford Escape SUV paint peeling to make them aware of the problem.
January 20th, 2008 at 1:36 pm
I have had paint ‘chipping’ off of the hood of my ’03 Escape XLT since it was apprx. 18 mo. old. I thought at first it was me…..maybe I had gotten hit by debris when driving (as I drive alot)….but then I noticed it’s just the hood, not any of the front quarter panels. I have also been having trouble with the gauges ‘haywiring’ and the ABS & airbag lights intermittently go on & stay on.
January 20th, 2008 at 7:49 pm
2003 Ford Escape paint peeling off….nothing more I can add that has not been said but I am posting everywhere. Fords first response to me was “what do you want us to do about it”. I went ahead and fixed it and low and behold it is happening again not on the roof of the vehicle.
Anyone get any relief?
February 22nd, 2008 at 12:30 pm
2001 Mercury Marquis/ the car has paint peeling, blistering, bubbling + rust above drivers side rear door towards the rear window. Ford/Mercury dealership response is the warranty on paint is beyond the time allowance. Unfortunately for me the last heavy rain storm took off a sizable chunk of paint from the rear side window to the rear window.
February 28th, 2008 at 10:49 am
I filed a complaint with the BBB after receiving no satisfaction from Ford. My car is currently being painted. The whole roof – front to back and I think more. I paid $300 for the repair of the liftgate door and received no reimbursement but I am happy that I got some relief. Go to BBB and file a complain in the auto section.
February 28th, 2008 at 5:08 pm
Same problem with 2003 Escape (Ash Gold paint color). This started this winter with some little flakes on the hood. Now there is a big bubble on the tailgate. Is there any kind of quick-fix to slow down the damage????
February 29th, 2008 at 1:58 pm
Our 2003 Ford Explorer started bubbling under the paint on the hood (front) and first thought it would be because of the heat, but now I come to understand the cause. All people having the same problem should call Ford Motor Company and complain until problem is fixed. Now that bubbling part has chipped off, not pretty!
March 1st, 2008 at 7:20 pm
I have a 1999 ford f-150 that started to rust at the bottom of the inside panels, took it back to a ford dealer in 2003 and they repainted them and a couple years later they started doing the same thing and I took it back and the dealer said it was my problem now! there must have been a problem from the beginning or they would not have painted it the first time?? but the rest of the body has no rust except under the doors and it looks awfull. I have always been a ford truck man but I think next year I will change to a TOYOTA truck. Does any body else have a 1999 truck with the same problem? Please let me know…
March 5th, 2008 at 3:24 pm
I also have a 2003 Ford Escape.
The paint is pealing off the right rear hatch under the window and extensively off my roof.
Once I noticed, I was kind of annoyed and let down, since I figured it was due to the heat or my mileage.
I went to get my ABS recall fixed and asked if they had time to check out the paint damage. The body shop manager told me he had never seen anything like this in his 14 years with Ford.
I did call and complain. They asked me “What would you like Ford to do about this problem?”
I made it clear that I wanted Ford to pay some of the cost, if not all of the cost, since it was clearly a defect.
I did get Ford to cover about half the costs to repair the paint.
If that helps anyone.
March 8th, 2008 at 11:21 am
I have a 2001 Ford Escape with pealing paint on the roof, hood, and roof racks. Has anyone else had this problem with 2001? I have a estmate from a body shop of $3000.00 to repaint. Plus it will take 2 weeks to repaint it since it’s color mis black. No help from Ford.
March 9th, 2008 at 4:12 pm
Have a 2004 Expedition and noticed paint starting to bubble near Rear upper tailight at about 60,000 KM. Now at 91,000 Km the paint is now flaking off leaving the bare metal near the rear upper brake light and all around the liscense plate. Spoke to local dealer regarding this problem, and said fix would be at my cost, even though I purchased the extra ESP warranty. Will probably have to take them to court to recover costs on this. Purchase of another Ford Product is probably not going to happen as this seems to be a long standing issue here.
March 17th, 2008 at 3:03 pm
How can a vehicle this expensive have a paint issue such as this at such an early age?!
I have paint blistering on the hood and tailgate. I wash the car at least once a week plus wax it a couple times a year. For this to happen is unacceptable.
Ford needs to make this right ASAP!
March 17th, 2008 at 3:10 pm
Have a 2004 Expedition with 66k miles. Discovered paint blistering on tailgate at ~30K but figured Ford would deny liability until there was actual perforation in the metal. Now that it is on the verge of perforating through the paint, the Ford dealership tells me it is not coverd under the corrosion warranty because it is made of aluminum thus cannot rust. Therefore, they claim, it is a paint defect and was only covered for 3y/36m.
March 21st, 2008 at 10:01 pm
Have a 2005 Ford Escape with 50K miles that is blistering on the hood. Been washed and waxed regularly. I plan to file complaints with NHTSA and Ford, for whatever good it will do.
March 26th, 2008 at 1:01 am
ford had a problem with several veh lines rusting at the seams. they had a multi-page bulletin that seemed to have ended in 2004.the bulletin originally came out in 2001,but has since disapeared. i’ve been trying to bring it up for the last several weeks.”talk about covering your tracks” it covered the corrosion problems in detail,including the warranty coverage. the doors had to be taken apart and a new sealer installed,and possible door/skin replacement
March 30th, 2008 at 4:08 am
2 months ago I bought a 2001 Sable (white) from my employer now the pain is starting to peel on the hood started as a nick than the size of a quarter now 4x 7 inches. I took it to a body shop and they want $400.00 to fix the hood. What about a decal of sorts to cover the whole hood?
March 31st, 2008 at 5:25 pm
Greetings, By my stupidity, I bought A 2001 windstar van and picked it up today. it had a bad spot on the hood and I had them repaint it, but I did not realize until I got home and crawled on the roof and seen the peeled paint. Called the dealer and guess what, I am screwed again. Never buy a ford !!!! I have a 1989 toyota pickup with a great factory paint job.
March 31st, 2008 at 10:04 pm
I noticed tonight while washing my wife’s 2005 Explorer with a water hose that paint is peeling off in huge spots between the luggage racks in the dimples of the roof. Has anyone else had this problem?
April 6th, 2008 at 6:26 am
I too have a 2003 Exployer and have the bubbling paint on the passenger side of the hood, right where you would open the hood up. It started last year. It bubbled and the paint came off and the undercoat is showing, with bubbles under that. This is about a foot and a half long. I sure will call that number. THANKS!
April 9th, 2008 at 10:15 am
We have a 2003 Ford Explorer. The clear coat finish is peeling off all four exterior door trims (moldings) as well as the tailgate trim. We have written 2 letters so far to Ford (both denied) and are in the process of writing a 3rd. Nearly every black Ford Explorer or Expedition that we see in parking lots have the same problem. I can’t believe that Ford does not recognize this as a defect.
April 9th, 2008 at 11:58 am
I have a 2003 Ford Escape and I too have had a problem with the paint pealing on the rear hatch below the window and now it has started on the hood. I called a local dealership and they denied it as a defect. Please let me know who can I call to get this resolved. I love my car, I have been very happy with it other than this issue.
April 22nd, 2008 at 11:23 pm
I have a 2003 Mercury Mountaineer. Last month I noticed that the roof of the suv between the luggage racks on almost all the sections on the roof, the paint is chipped and already beginning to rust in all of those spaces. I am worried and know that it will only continue to get worse and still have a few years to pay on this mistake of getting into another ford.
May 20th, 2008 at 9:44 pm
I HAVE A 2003 MERCURY MOUNTAINEER. MY ROOF
AREA AROUND THE LUGGAGE RACK HAS BUBBLED
AND STARTED FLAKING OFF MOVING ABOUT A FOOT
DOWN THE ROOF IN TWO PLACES.
MY BACK PANEL BELOW MY BACK WINDOW CRACKED
AROUND THE MERCURY INSIGNIA. I TAKE GOOD CARE OF MY VEHICLES AND I JUST CAN’T BELIEVE THIS HAS
HAPPEN. FORD MOTOR COMPANY TOLD ME ITS
WARRANTY ONLY COVERS 3 YEARS OR 36 THOUSAND
MILES. THAT NOT A VERY GOOD WARRANTY FOR THEIR
PAINT JOBS ON A SOMEWHAT NEW VEHICLE.
May 28th, 2008 at 7:25 am
2005 Expedition, paint is bubbling on the tailgate around the license plate and along the whole front of the hood.
May 30th, 2008 at 6:05 pm
I have a 2000 Mercury Sable. Paint started peeling off in 2007. Now huge patches are missing all over. I have seen the TB ford released about the paint problems they had with my make and year being listed. I just am not sure what to do at this point. It sounds like I won’t get anywhere with them.
June 5th, 2008 at 12:56 pm
I have a 96′ ford explorer limited. The paint has faded away in between the doors (4 door) and where the back hatch meets the rest of the vehicle. It has faded to white/ grey in parts and i think that it is ridiculous that ford does not think that this is a defect and says it is caused by the “sun”. I have never heard of a vehicle that has done this before and think that it is absolutly pathetic that ford does not acknoledge the complaints that their customers have………
June 9th, 2008 at 10:22 am
Our 2004 Ford Explorer has peeling paint on the roof. Apparently this is a common problem with Ford vehicles.
June 9th, 2008 at 2:01 pm
i have a 2005 expedition and also have several bubbling spots on the tailgate. from what i am reading, sounds like i better get over it quickly cause no one is going to help. anyone get any help???
June 10th, 2008 at 7:09 am
The paint on the roof and the hatch of my 2005 explorer is blistering and chipping away in large sections around the luggage rack. I took it to my dealer with 36137miles and they said they would not cover it because I was 137 miles over my warranty. They did turn it over to their district manager that works throughout the state of Illinois. She said they would cover 70% leaving me with a balance of $511.00. I refuse to pay money to put my 3 year old car in the condition that it should be in. I am in the process of filing a complaint with the BBB.
June 12th, 2008 at 3:25 pm
My 2005 Ford Explorer has peeling paint on the roof. There has been at least two news casts about this problem in Northern California. I wonder if anything will be done about this?
June 17th, 2008 at 6:26 am
I bought a new 2005 Ford Explorer XLT which has about 42,000 miles on it when I noticed what I thought was rust on the edge of the front hood. I called the dealership and they knew what it was. I went in to get a written estimate and the girl at the desk said they they would only give a verbal estimate, contrary to the posted sign about estimates.
They offer paying 50 %, I asked them to see what more they can do. Does anyone know if there is a class action suit on this anywhere?
June 17th, 2008 at 3:03 pm
2005 explorer about 2 months out of the standard warranty with about 35,000 miles, washed & waxed regularly and kept in garage when not used. Paint bubbling / peeling off from roof in front. The other place I noticed this is on the top edge of the hatch has paint chipping off.
Not expecting Ford to want to help me with this but will NEVER buy another Ford again – ever. Going to call them now. I can’t wait for the run around that I’m about to get.
If you are doing your homework on fords and reading this, don’t waste your time with Ford. It may seem like you are getting a great value. Maybe 10 years ago you might have but currently they are not looking too good with these types of reports. Do more homework then buy a Honda or some other brand with a good reputation for quality.
June 19th, 2008 at 11:05 pm
I have a 2002 Ford Explorer and the paint on the luggage rack on the top is completely chipped off, and the paint on the side of the front driver and front passanger doors is completely faded as well. I bought this truck from a very good friend and she had always parked in the garage, so i know its not from the sun. FORD SUCKS DO NOT BUY! THEY WILL NOT FIX THE PROBLEM!
June 21st, 2008 at 3:23 pm
I have a 2001 ford explorer sports trac and my hood and roof are pealing and cracking. has anyone had help yet?
June 23rd, 2008 at 12:34 pm
I purchased 2005 Ford Expedition, paint is bubbling around the lift mechanism on rear hatch and continuing to get worse. Has anyone had any success in Canada to get Ford to repair this defect.
June 23rd, 2008 at 6:09 pm
Hi, It’s me # 37 above, 2005 Ford Explorer recently out of warranty. I just wanted to let you know that I got a sales call from Ford trying to sell me a new vehicle.T he person who answered the phone was much kinder than I would have been, but explained that I was being asked to pay 40% of the repairs for a factory defect identified in a technical bulletin. The salesperson seemed to understand and couldn’t get off the phone fast enough.
You may want to contact the Ford sales departments and let them know why you would not buy a new Ford so that the pain is felt full circle.
Just a thought.
June 29th, 2008 at 5:17 pm
Best thing you can do to affect them is to notify Ford that you are going to go out of your way to tell your friends and family how much you dislike Ford and why. They likely will not do anything but reputation is everything (whether they realize it or not). And if they are consistent with their quality I’m sure that they will have a lot of trouble getting people to consider Ford as their next new vehicle.
I will never buy another Ford again. I love the vehicles themselves but when there is an issue you are own your own pretty much. I know I still have my fan making that same noise that for some reason they could not reproduce and fix while it was under warranty.
And about the whole service thing.. their service is awful. And I have been to 5 different dealers. I don’t even want to get to know the quality of the service either. I want something that works.
July 2nd, 2008 at 3:59 pm
Entire roof of 2003 Ford Excursion has paint peeled down to bare (although rusted at this point) metal. Huge chucks peeled away.
July 4th, 2008 at 1:45 pm
I have a 2007 with 24,000 miles and the paint is peeling on the hood, the tailgate, and the front passenger quarter panel.
July 5th, 2008 at 5:49 pm
I have a 2005 Ford Explorer XLT. I was washing it today and realized for the first time that the paint is peeling off in huge chips on the roof. All along the demples of the roof. I am going to call Ford, but based on what I’ve been reading, it doesn’t sound like they are going to be much help.
July 12th, 2008 at 6:45 pm
I have a 2003 Ford Escape Limited that has had paint peeling for over 2 years. Ford will not do anything about it….My grandfather who has worked for Ford all his life says its a defect with the Primer…Ford should fix it…but of course as mentioned above Ford will not pay to fix it. The paint is peeling on the hood in two spots on the roof right in front of the sunroof and also just started bubbling on the back next to the handle. I will NEVER buy a Ford again and am sure to let everyone who asks and who doesn’t ask how dissatisfied I am with this company. Maybe foreign is better, at least the paint doesn’t peel.
July 13th, 2008 at 11:01 am
I to have a 2005 Ford Eddie Bauer Explorer 4×4, and I was washing it and spraying the soap off the roof and realized that the paint is peeling off in huge chips on the roof. All along the demples of the roof like if it was dirt. WTF!!!!!!
July 14th, 2008 at 4:13 pm
I have a 2005 Ford F-150 with 25k miles. The paint initially started peeling off of the interior tailgate. A few pictures were taken by the local dealership who stated there was a problem with the paint process for it to be doing this. When our complaint was submitted to Ford’s JOKE for customer service, the claim was denied. The person I spoke with at the 1-800 number said that the claim requested Ford to repair paint damage at sites where there were dents and scratches!!!!!! He would not tell me WHO this opinion came from but we don’t have any dents and only two scratches, which are NOT peeling at this time. I was further told that once a claim is denied, there is no further recourse. Where is that class action thing when you need it??
July 14th, 2008 at 9:08 pm
I too have a 2003 Ford Expedition. When I bought the vehicle used 3 years ago with only 26,000 miles on it I noticed the paint, but I figured something happened with the previous owner. I had NO idea that this was a defect. I found that out today at a Ford Body Shop. The cost is $618 to fix the tailgate. I haven’t even inspected the rest of the truck. I like it other than that. Will call the # and probably file a complaint with the BBB. Thanks for the tips. This was very helpful!
July 21st, 2008 at 9:43 am
I also have a 2003 Ford Explorer. The paint started to peel about 2 months ago. Just a very tiny spot on the roof. I thought a rock or something hit it. I have not driven the vehicle since the spot was found. The peel has now grown to about 12 inches long and 2 inches wide. The vehcile has not been on the road in 2 months so I know I am not the cause. I contacted my local dealership, they did not even take time to look at it. I also called the customer care line at Ford. No help there either. I am currently dealing with another dealership who may help. I am positive this wil be the last Ford I buy.
July 22nd, 2008 at 11:20 pm
I have a 2005 Ford explorer, with only 39,100 miles on it. Less than 3 years old…… First time I attached anything to the luggage rack, and to my dismay, I can see metal up top of my roof. ALL the paint on the indentions is starting to peel. Have not had this car 3 years, and Ford is saying it’s not their problem. One guy at the dealer said, man, that’s not right-got me to the service manager, who then told me they can’t do a thing for me. I won’t let this die down……Ford has had paint problems for years, something to do with the clear coat finish that they use, and they refuse to rectify??
July 23rd, 2008 at 10:45 am
Have 2005 Explorer XLS – paint is stripping away on the roof near the front and rear – I’m starting the process to try to get for to pay something – is only just out of warranty. Wouldn’t have noticed except for a little accident and then we got up there and saw the paint stripped to the metal!
July 23rd, 2008 at 1:32 pm
We own a 2003 Ford Escape with light gold/beige paint that has begun to peel off in large sheets on several areas/panels of the vehicle. There is no obvious cause, and the vehicle has not been subjected to any unusual environmental or chemical hazards.
Dealer & Ford Motor say there are no recalls, service bulletins, or other actions to cover this, and that given the age and mileage there is nothing they can do.
A quick internet search reveals hundreds of other complaints for the same problem, same model/year, and same color, with similar descriptions of the damage and the response from Ford.
This is an obvious flaw that Ford shown own up to.
July 23rd, 2008 at 4:20 pm
We have a 2005 Limited Expedition that is now starting to corrode on the tailgate. We’re told it is not covered under the 60 month rust or the unlimited mileage for corrosion because the panel is not “perforated”. Paint is bubbling above the molding around the lift mechanism. From reading all of the above as well as talking to our local dealers, this seems to be a common occurrence but has yet to be deemed a “recall”.
July 24th, 2008 at 9:09 pm
We have a 2004 Explorer. My husband mentioned to me that the paint was peeling off the top and that the roof was rusting. I was actually standing on my front porch yesterday and was amazed at the amount of paint that had peeled off and rust that was there. I am definitely going to be calling the number left by #7 Donnie!
July 30th, 2008 at 1:51 am
I own a 2000 Eddie Bauer expedition. The color is the black with gold trim. I am the second owner of the vehicle and the previous owner wax and wash the vehicle and maintained it to perfection. The finish on the car was beautiful. I continued the care but this past winter I noticed when I was hanging xmas lights on my home that the roof was peeling off. I took it to the body shop and the inspected it and told me that ford would have to be responsible since it was something in the primer that it did not adhere to the body of the car. The paint is exploding off my car. I contacted ford went to the dealership and got the same answers as some of you that not enough of people have complained or it was out of warranty. I will also contact the bbb this is not fare especially when the car has been taken care of.
August 15th, 2008 at 11:30 am
I also have a 2003 Ford Escape with paint pealing problems. The roof & back started pealing in the summer of 2007 (out of warranty) but the dealership & their Ford rep repainted the top & back covering most of the cost & me paying for the rest (believe it was 2/3’s & 1/3). This year the hood is starting to peal and their paint repair from last year is pealing again. Just called the Ford consumer line & will take it to the dealer next. However, I’m not expecting much from them. Its looking like Ford needs a lawsuit.
August 15th, 2008 at 4:57 pm
I have called the number posted in #7 and visited a local Ford dealer. The service manager looked at my peeling roof and said that it was not under warranty, which I knew. He said that he’d contact Ford about my problem, but he did not think there was anything he could do about it. He said the price that I got for the repainting was a really good one and that I should take it. I said that it may be a good price, but it’s $600 that I don’t think I should have to pay. Today I called Ford again. The service person looked up my information and said that he’d call again next week after he researched possibilities of Ford helping me with the paint job, but I’m not very optimistic.
August 27th, 2008 at 7:20 pm
I have a 2004 Explorer and just noticed today that the paint in between the luggage racks in the dimples of the roof is coming off
and after looking at it closely it appears more may come off. This is ridiculous, the Ford company should have to recall all of these vehicles
that have faulty paint and fix, at no cost to the consumer/owner.
Ford has definantly lost my business. If a company can not stand by their product, people should not buy from the company. I am undoubtedly going to touch-up my roof spots and trade in on a Toyota
or a Chevy, as soon as possible. Someone should hire a lawyer and take the Ford Company to court over this. This really ticks me off.
I will be sure to let everyone I know……..do not buy a Ford…..because the company will not stand by it’s product.
August 28th, 2008 at 1:10 pm
Our 2003 EB Expedition has the bubbling paint around the plastic fitting for the license plate light. 90% of the used Expeditions on a local Ford dealer lot have this issue. This should be a recall.
September 5th, 2008 at 8:03 am
I have taken my Explorer to my Ford dealer, who said he could not help me with having the roof re-painted. I then called Ford again. Several days later Ford called back, saying that the company had not received enough complaints about the problem to consider a recall. I urge anyone with the paint-peeling problem to call Ford and go through the motions. It may do no good, but if enough of us complain, maybe something will happen.
September 5th, 2008 at 11:20 am
My 2003 Ford Escape LTD with gold ash paint has had the same problems everyone is talking about. Mine started in Feb 2007 with the hatch back … peeling around the window then within a week the whole back hatch. It was out of warranty of course but my dealer got Ford to pay for about half. Well now .. here we go again .. this time on the roof at the windshield line. Took it to my dealer yesterday .. we’ll see what happens this time. Ford needs to correct this problem .. it’s ridiculous!!!
September 6th, 2008 at 5:23 pm
I have a 200 Ford Exdepition with the clear coat on the hood flaking off. If it matters, the paint color is gold. It started about a year ago with small bubbles, they would grow when it rained then flake off. Some flakes are larger than 4″ x 4″. More than 60% of the clear coat is now peeled off of my hood. I really like the vehicle, but it is aweful looking. Shame on Ford! I’m 40 years old and have never owned other than American vehicles. That will change when I trade in the 3 that I’ve got.
September 8th, 2008 at 8:32 am
Ford is not acknowledging any responsibility in the total paint failure of my 2003 Ford Excursion. They say it is outside the normal warranty. A total paint failure is not normal. Is there anything that can be done to get them to stand up for their poor engineering and manufacturing?
September 8th, 2008 at 9:46 pm
I have a 2004 F-150 Lariat. I am the second owner, until now the truck has been in showroom condition. I have paint bubbling and peeling around the gas cap cover and the roof. I haven’t called Ford yet, but I see it probably won’t help. What a shame! I bought American this time to support an American Company and fellow American citizens. Won’t do it again. I had a Toyota truck for 15yrs and aside from standard maintainence, the only repair was a drive belt in its 14yr. Still looked brand new when traded it in. And now we have Ford. These goofballs can’t even get the paint right. Wonder how reliable all the unseen safety features are. Should be a recall
September 9th, 2008 at 3:27 pm
My recently purchased 2005 Explorer has the problem of paint loss in the grooves on the roof. Has anyone found a good solution/fix? Has anyone found any help from Ford? Probably not, so has anyone started the lawsuit? Has any set up a website just for this problem, where we can join forces?
September 10th, 2008 at 9:42 am
My wife’s 2003 Escape has recently shed some of its paint on the roof in front of the sun roof. It is starting to rust because the paint including the primer has blistered, come off and bare metal is exposed to the elements. I am going to write letters, contact dealers, contact the BBB, and contact Ford Motor Co. directly to try to resolve the problem. I just bought a new 2008 F-250 from them and was about to trade my wifes car for a new one. I have been a loyal ford customer since 1965 but that will change unless Ford steps up and takes care of this problem. I will post the results of my attempts to get Ford to take care of this.
September 15th, 2008 at 9:05 am
Well I took my Escape back to the dealer. They measured the paint thickness in several areas. The roof measured very thin – which is where the paint is peeling THIS time. They are trying to help me in getting assistance with Ford on this .. wish me luck!
September 15th, 2008 at 2:27 pm
I have a 2004 Ford Explorer with 55,000 miles on it and the paint on the roof of the car is starting to peel and now it just has metal showing. Now I have to get teh car re-painted at my own expense. Crazy right..
September 18th, 2008 at 9:30 am
I have a 2005 explorer and the paint on the roof is chipping it is now rusted. I have been told b/c I have put 70000 mi. on it that it can’t be covered. They told me they would make a note of it and that maybe they will have a different warranty sometime. I guess if you want to have your car covered you need to buy one and sit at home you wouldn’t want to go over your mileage since this has so much to do with they paint job.
September 18th, 2008 at 8:46 pm
I hate to echo #68’s comments but….. exactly the same, car, year and roof, plus the rear hatch at the corners of the window. I have been in touch with the Ford dealership and Ford customer service for 2 YEARS!!
The dealership quoted me a repair for $1100.00 I have requested to meet with the Ford factory rep.(through the dealership) and he will not meet with me or return my calls. My experience with the dealership, Ford Cust. Svc., and the Ford rep.(lack of it) has been a major disappointment. I have 3 fords in my driveway now, but there won’t be another!
Unhappy with Ford in Moncks Corner, SC
September 21st, 2008 at 6:11 am
I too have been having paint problems with my 2003 Ford Escape peeling. It has gotten really bad. What can I do?
September 21st, 2008 at 4:56 pm
I own a 04 Mustang and I am having problems with clearcoat peeling, bubbling and small rusting under the hood where the paint has completley come off.
September 24th, 2008 at 8:54 am
Update on my 2003 Ford Escape … Ford is gonna pay 2/3rds of the cost of repainting my roof just as they did when they repainted the hatchback. They’ve had it a week and I’m suppose to pick it up today. My cost .. $230 … guess that’s better than having to pay for all of it. It still upsets me that I’ve had to go through all this anyway .. they should have recalled this like they’ve done other paint problems in the past.
September 26th, 2008 at 7:59 am
I own a 2003 explorer.The paint is peeling from the hood at the front of the vehicle.I took it to the dealer and they would not help.I then took it to a body shop where they happened to have their company metallurgy expert on site. He said that the aluminum was corroding and that was the cause of the problem.He also said that Ford should fix the problem since it should be under a rust warranty.
October 2nd, 2008 at 10:33 am
I own a 2002 Mercury Mountaineer and mine to is peeling and chipping and bubbling in many of the same spots! Also, my liftgate cracked too!!
I called Ford and they are not taking any actions to fix this problem at all. We are just screwed! I paid alot of money for this truck and soon it will be nothing but a rust bucket!!! FORD NEEDS TO MAKE THIS A RECALL!!!!
October 2nd, 2008 at 5:45 pm
I own a 2002 Explorer Sport Trac that had paint cracking on the hood, roof and the cowlings (fenders). Ford repainted ONLY because we caught it before the 3 yr warranty was up in 2005. Now the tailgate is doing the same thing and FORD won’t do a thing! Another FORD bad paint job story! We’ll probably contact the BB, but altimately, we’ll be responsible for fixing the bad paint job. Our vehicle is also black. We won’t be buying another FORD either. Why buy a FORD when they don’t stand behind their product and fix this piece of s@#$#t. By the way, back in 2005, there was a bulletin out on this problem. However, they would only repaint the areas that showed the cracking – even though they knew that the WHOLE vehicle needed repainting.
October 3rd, 2008 at 11:54 am
I too own a 2003 Ford Escape. First the roof began to peel just above the windshield. Now it’s peeling on the back hatch just below the window, and also on top the roof. I notice everyone else is having the same exact problems. I also had to have have new axles put on. Ford quoted me a price of $1,000 for that problem, and told me I woulden’t be able to find the parts anywhere else. BS!. I got the parts at Advance Auto Parts, and had a local garage fix it for $200. They not only lied to me but was also gonna rip me off by about $800. I like my Fords but not their customer service.
October 3rd, 2008 at 11:55 am
Does anyone know what I could do to get Ford to pay for their paint problem that they seem to be denying??? 2003 Ford Escape
October 10th, 2008 at 4:29 pm
I have a 2002 Ford Excursion and the paint on the roof is cracking, blistering and rusting under the blister. Ford of course told me it isn’t their problem because it is over three years old, gee what a surprise! I took the vehicle to the body shop for an estimate and that came to $1,292.00. The body shop said the problem is because of Ford. I’ll ride around with a sign on my Excursion telling the public how bad Ford’s paint is on their vehicles, I wonder if they would like me to park the Excursion by the dealership with the sign on it. I know the economy is bad but it could get really bad for Ford if consumers don’t purchase their vehicles because of the paint problem.
October 10th, 2008 at 6:50 pm
I have the same problem as everyone posting above. I have a 2003 Ford Escape (gold/ash paint). In 2007 paint started separating on either side of hatchback window on the seem. Visually, it was like the fingers of the paint let go…now it is much worse and is spreading and getting bigger. I went to the dealership back when it started happening and they quoted $400 at that time to repaint and the warranty had expired 3 months earlier. I can tell you that I will not buy another Ford again. I will go back to Toyota or other foreign brand…I will seek the advice from above and call Ford, and report on the BBB.
October 13th, 2008 at 12:11 pm
I have a 2004 Ford Explorer XLS and the paint is chipping off on the roof of the car in two locations. I am scared to get a car wash fearing more paint will come off. I contacted Ford and they told me that there was noting they could do since it is not covered under any warranty. Please help.
October 15th, 2008 at 7:59 am
Paint is blistering on the front edge of the hood on my 2002 Explorer. Has anyone gotten relief and if so, how?
October 15th, 2008 at 8:28 am
I called Ford’s 800 number and after a detailed discussion they called the service manager at my local dealer. I was told there are currently ‘no programs’ or listed recalls to resolve this problem. Apparently they are not acknowledging this issue.
October 18th, 2008 at 11:12 pm
I have a 2000 ford F250 and the paint is completely peeled off the roof and most of the hood! It makes my truck look terrible! They don’t want to build anything that lasts anymore!!!!!
October 19th, 2008 at 9:06 pm
I have a 2002 ford taurus and all of a sudden about 6 monthas ago the paint started to blister up and peal off my hood and now the passanger side mirror, has anyone had any luck with ford helping with the problem?
October 22nd, 2008 at 11:25 am
Same problem – 2003 gold Ford Escape with peeling paint on the hatch under the window and on the roof right above the windshield. I took it to a Ford dealer who told me to fight with Ford would be pointless, but my mechanic told me I could pay $1100 to fix it and it will just keep happening. Is it really a waste of time to fight with Ford?
November 4th, 2008 at 9:20 am
I am having the same problem also with my 2005 Ford Explorer. Took it to the dealership and was told it will not be covered as I am over the 36,000 miles. I call the 800 # and am waiting for a reply from them. I am not hopefull though. I also have contacted an attorney that deals in class action law suits and they are checking to see if one has been started or not. I will keep you posted once I have more information on the law suit. It does not appear that one has been started yet.
November 12th, 2008 at 1:45 pm
I have a paint problem on my 2006 Mustang. I took it to the dealer before the 3 yr b to b waranty expired regarding the hood (aluminium) paint blistering. The dealer said that they were familiar with this problem
but had to submit the claim to Ford for authorization. The claim was DENIED! The dealer reffered me to Ford customer service whom explained to me that paint is only covered under warranty for 12,000 miles, period! Ford then reffered me back to my the dealer to “work something out” for a repair. I guess I’m on my own on this. No wonder that nobody is buying their vehicles. I have discovered that there is gasing were the 2 hood panels are bonded together causing the blistering from the white powder created beneath the paint.
November 12th, 2008 at 2:13 pm
Same problem. 2005 Mountaineer. Paint is peeling only in the grooves in the roof. Peeling right off exposing the primer. It’s out of warranty, so the Mercury body shop gave me a quote ($472 to repaint the roof). They said since it wasn’t my fault they’d take off 10%. So generous. I called Ford’s 800 number and talked to a lady for a LONG time giving her all of the information. She finally came back and said there’s nothing they can do for me at this time, but keep the receipts. And then she told me that if I’m a veteran or if I know one I can save $500 on a new ’08 Mercury. Yeah, that’ll happen…
November 14th, 2008 at 8:25 am
I too own a 2003 Ford Escape XLT. First the roof began to peel just above the windshield. Now it’s peeling on the back hatch just below the window, and also on top the roof. While my vehicle was in warranty I contacted my dealership where I purchsed my vehicle and was told that Ford would not stand behind their product. I contacted customer relatiions and was told they would not do anything. I don’t feel this is right and I would like people to contact me as I intend to go to the top and the more people with the same problem the better. I can be contacted at TereWaeiss@yahoo.com
November 14th, 2008 at 11:09 am
This is Lori #89 – Well Ford dealership has offered 50% on repair of the roof of my 2005 Explorer. This is not acceptable in my opinion. Still waiting on Attorney’s to get back with me regarding a Class Action Suit. Will keep you posted.
November 14th, 2008 at 2:55 pm
Lori, did you speak to anyone at Kimmel & Silverman regarding your claim?
November 14th, 2008 at 6:04 pm
the paint on the rear bumper of my 2005 taurus started to blister and peel off about a year ago. the dealer told me that the bumper had to have been impacted (even though there was no dent) and that had caused the paint to blister. i paid $566 to have it repainted in june and now the same thing is happening all over again. the dealer says the car must have been impacted again. i can’t believe it.
November 17th, 2008 at 2:25 pm
Update on my 2004 Mustang,
more peeling then ever on my car, even the dealers body shop admitted that it was defective paint. But because it was out of warranty they would have to charge for a full paint job. I called Ford directly and they told me the same but said what a great time to buy a new car!! I will never buy a Ford car again. There paint is so bad that I am going to have to go independent to get my cat looking great again. The car runs great because I have babied it and really took care of it. But if not for that I don’t know.
The Dealer sure didn’t want to deal with me, avoidance was the term I would use to best describe Ullman Motors owner in Washington State. The whole thing is unbelievable and with a big BUYER BEWARE FOR MUSTANGS OF 2004 AND UP. I have been on other sites that are devoted to Mustangs and the owners of 05,06,07’s are having the same problems.
November 28th, 2008 at 2:46 pm
I have a 2008 Ford Mustang GT color Alloy and the paint has several places pealing and cracking. The Ford dealer did take care of the first cracking and peeling on the truck, and is going to now take care of it on the roof because it is under warranty but claim that it is not the paint job. That it is do to outside elements, birds pooping, trees, etc, etc. We have several cars and never had this happen. I wash my car regularly and wax it. I am convinced it is a faulty paint job. They are telling me that they will not repaint any other areas that this occurs from here on out. I am very concerned because I just bought the car in February of this year. Do you know where I can go to get any reports or articles on this?
December 10th, 2008 at 2:09 pm
I have 2002 Expedition, original owner. At 40,000 miles my hood started bubbling under the paint near the grill. Ford told me that I was not covered because it was not through the panel. They denied ever hearing about it from anyone else. They even had the nerve to tell me that I was not allowed to meet with the Ford rep when she came to the dealer to show her in person. I used to own Fords. Never again. I also have a truck that lurches forward sporadically. They said they have never heard of that either. Many people have this happen. They must go through training on how to act surprised when a customer reports a problem thye know about. What a joke.
December 12th, 2008 at 8:58 am
I also have a 2003 Explorer with the peeling paint. Ford told us it’s caused by stones hitting the hood!! Yeah right. We also own a 1997 Ford F350 with 250,000 miles on it that drives the Alaskan Hwy every year and has a cracked windshield from rocks but NO paint is peeling off-explain that! Also own a 1998 Villager that has no rust/paint problems with well over 180,000 miles on it (love that vehcle). We are both Ford retirees and I’m really MAD that we are supposed to promote such a piece of junk. We were also told by the dealer in Toledo that we were out of the warranty period and Ford would not pay. I’m going to call FMC today and complain long and loud especially for what this vehicle cost. We are going to the dealer again today to complain again but apparently they don’t want our business!
December 15th, 2008 at 1:41 pm
I have a 2003 Explorer and the paint is flaking off in the roof grooves / luggare rack area. I spoke to the dealer who told me if it’s not under warrantly, there is nothing they can do. I contacted Ford at 1-800-392-3673 to describe the issue and see if there is anything they will do to help. They provided me with the same response as the dealer and said if I had the work performed to keep the receipt in the event that any recall is later issued. Then they told me that they have employee pricing for new Ford’s if I’m in the market – don’t think so after this.
December 20th, 2008 at 2:25 pm
I bought a 2004 Crown Victoria from Banner Ford in Mandeville,La in 2004. First the paint started chipping off the door panel and then we noticed that the paint was bubbling up and starting to come off the roof of the car just above the front windsheild. It then started coming off is huge chuncks and now little spots all over the car. We took the car back to Banner Ford of Mandeville,La and was told that infact it did look like a paint defect and they weren’t going to fix it and didn’t know if Ford would either. I have a car which is not paid for yet and is an eye sore to look but it’s out of warranty even though this started when it was under warranty and there is nothing that I can do.. Upon futher research I have discovered that Ford’s Scientific Research Laboratory has preformed a number of tests on vehicle body parts returned for corrosion related concerns, and testing did reveal that the Aluminum Corrosion was caused by IRON particles working their way into the aluminum body part ,prior to it being painted. This found in Technical Service Bulletin Reference Number(S):04-25-1,Date issue:December 27,2004. Also includes other modles Ford,Lincoln,Mercury’s. This is clearly a Manufactor problem and not of any owner and these companys owe it to the buyers of these cars to fix this problem. There are attorneys for this matter look under you State Lemon Law and complain to Ford and the other companys to stand behind their products….
December 30th, 2008 at 1:12 pm
I bought a 2005 Ford Explorer…my 4th Ford vehicle. To my distress, I just noticed on 12/28 when I looked out my 2nd story bedroom window that the paint on the roof is delaminating, bubbling and coming off. I have gotten an estimate from an auto body shop that the dealership referred me to and now I am going to start my letter-writing campaign with FORD MOTOR COMPANY EXECUTIVES.
I will not be ignored or bargained with. I expect Ford to repair the vehicle at 100%, their cost…almost $1000. to repaint the roof and cargo door. Auto body shop says that this is a know issue, and that eventually my hood and wheel wells will also go to hell.
I have a law degree and I intend to use it. I have started my research on this problem by beginning with this website, and will use some of the ideas in these posts to attack the problem to deal with Ford.
Warranty or not, this is a LATENT DEFECT, A KNOWN MANUFACTURING DEFECT. Therefore, Ford needs to stand behind its product. If they do not, this will be the LAST FRIGGIN’ FORD THAT I WILL EVER BUY. I WILL ALSO BROADCAST MY DISPLEASURE VERBALLY AND IN WRITING ON THE INTERNET. I will also use the BBB, and whatever means necessary to get them to take this seriously.
January 1st, 2009 at 7:13 pm
Put me on the list, much of the paint on the roof of my 2005 Explorer (bought new) has chipped away. Very disappointed. Went to the dealership and no one took responsibility.
Does anyone know if the body will rust without the paint?
January 2nd, 2009 at 10:47 am
Paint on roof chipping. 2005 Explorer XLT. Contacted ford today, linked this site. Will reply with further information.
January 8th, 2009 at 9:52 pm
2005 Ford Explorer has paint peeling on top of vehicle with rust widespread. What will Ford do about this? I have only had this vehicle since September 2006. What a mistake it was buying this vehicle.
January 12th, 2009 at 7:35 pm
I HAVE A 2001 FORD F 150 SUPERCREW DA PAINT IS COMING OFF ON THE ROOF AND THEIRS CRAKED SPOTS ON HOOD…ONE OF THE SPOTS ON ROOF HAS STARTED TO RUST…WHAT CAN I DO ABOUT IT? IS THERE ANY RECALLS ON THIS?
January 13th, 2009 at 12:56 pm
Same problem with 2002 Ford Explorer Limited. Paint (black) peeling, cracking off on roof and hood; resulting in large whiteish patches. Virtually the entire roof is affected. There is a large patch on hood, approximately 18 x 10 inches; which is growing all the time. Also some smaller, less severe spots around the back seat windows. This has ruined the appearance of what was once a nice vehicle.
Thanks to all for sharing your respective unpleasant experiences with this problem; including the failure of Ford Motor Company to stand by its product, and provide a fair remedy to its customers.
January 14th, 2009 at 3:03 pm
We have a 2003 Explorer and have noticed the paint over the passenger door and just wondering if anyone else has had this problem with the same year and problem with paint?
January 31st, 2009 at 1:32 pm
I have a 2005 Ford Escape xlt and the paint is chipping off the roof and top of the tailgate. I went to the dealership and they said they couldnt do anything because it was a few months and a few thousand past the warranty. The extended warranty does not cover it. I then started looking at the other Escapes that I saw on their lot, in mall parking lots and such… they all have the paint pealing at the top of the tailgate near the hinges.. regardless of color and year!
I contacted Ford and they told me they are “unaware” of any problem and that it is not their problem.
Everyone on here that has the same problem needs to file a complaint with the NTHSA at https://www.recalls.gov/ if they get enough complaints they will investigate and they will surely see what I have seen that this is a paint problem with all Escapes and force Ford to do a recall to fix it.
February 4th, 2009 at 1:54 pm
My 2005 Ford Explorer just started to “delaminate” on the front of the roof.
I won’t waste my time calling Ford. They KNOW they have paint issues.
Instead, I am going to send them a certified letter, with my DEMANDS, stating the problem. Because I have a Calif. law degree, I am going to let them know that their product is defective, and that they have breached both the express and implied warranties, due to their latent product defect. They will also cause me an economic loss which, I will assure them, litigation will follow if they do not remedy the defect at their expense. Warranty or no warranty, they are liable, folks….don’t let them con you. Seek legal advice if necessary.
I am writing to Consumer Affairs, BBB, and all other resources, in addition to pestering upper Ford management executives if possible. THIS IS RIDICULOUS “QUALITY” AND TOTALLY UNACCEPTABLE.
Post your complaints on line anywhere and everywhere to let the public know about this.
They want you to give up and quietly fade away….DON”T!!!
February 5th, 2009 at 1:25 pm
i own a 2000 Ford 150 that has bubbles in the paint that are coming off down to the metal. Was there a recall and can I get it repainted by Ford? Thank you for your time. Diana
February 8th, 2009 at 6:15 pm
I bought a used 2005 Ford Explorer August of last year it is peeling on the roof. I have not spoken to anyone yet but going to the dealer tomorrow. I already know what I will hear maybe what all of us need to do is write our congressman and tell him NO stimulas money for ford, let them go under they can’t build vehicles anyway. I had a Toyota Tacoma last year paint was fine but the metal in the truck was rusting so they bought it back I think they did a fine job of taking blame unlike ford maybe I will go back to Toyota better made and they admit a fault when it happens.
February 11th, 2009 at 4:54 pm
I have a 2004 Ford Explorer. Washing it the other day the paint on the roof just decided to crack and come right off in rather large pieces. We never go thru a commercial wash, always use a soft hand towel and the garden hose to rinse. I couldn’t believe this was happening. I will attempt to file a complaint on the recommended site from one of the previous posts. This is an obvious problem with their paint!
February 16th, 2009 at 9:39 am
I just looked out my office window and wondered why there was gray electrical tape on the roof of my 05′ FORD Explorer Sport Trac! I went down to remove it and saw that it was NOT electrical tape, but the PAINT on my truck is peeling!
I looked online and saw I was one of many having the same issues. I also own a 03″ Mustang and have some peeling on hood and was thinking it was from an occasional small pebble hitting the hood.
I am very up set and will be calling the FORD dealership I bought both vehicles from to start my complaints!
February 16th, 2009 at 11:08 pm
I own a 2004 Freestar and just noticed the roof has large patches of paint missing and paint is blistered / flaking on most of the roof. I am going to speak with the local Ford Service Manager and request that Ford repair this defect. In my 30 years of owning a car, I have never seen such poor workmanship.
February 23rd, 2009 at 2:14 am
I too own a 2005 Ford Explorer with the same chipped paint rust problem on the roof. If anyone finds a solution please let me know as I will do the same.
February 23rd, 2009 at 3:14 pm
i too have a 2003 expedition. Paint started flaking off the trim under windows, looks bad, I tried alittle touch up paint to start with, now it’s getting worse, large pieces just coming off. It’s nice shiney chrome under the black paint, wish they had of left it chrome instead of painting it. i tried to flack the rest of it off, no good. this is really sad, I paid $34,000 for this vehicle and this is the best they can do, it’s a sad day in America, the automakers are just substandard now. no more ford for me. And they want a BAILOUT with my tax dollars, ha.
March 10th, 2009 at 6:23 pm
I too have a 2005 Ford Explorer, and noticed the paint has been peeling off the roof. I also noticed the other day when washing the Explorer that the tailgate has tons of tiny orange color like spots all over. I took a closer look and it looks like rust is starting to come though. This kind of ticks me off, because I just purchased it used a month ago from a local Ford dealership. I was thinking Ford was going to repaint the vehicle, until I just read all of these blogs. Good luck.
March 12th, 2009 at 11:43 am
I have an 05 f-150 and the paint is peeling on the hood and around the gass cover. Chances are I will have to repaint it myself at my cost, so think twice before you buy a ford! i know this will be my last!!!
March 14th, 2009 at 9:55 am
I too have a 2004 Ford Explorer that started with bubbles in the hood and now the paint has peeled off. Ford dealer says they are not responsible for it. A friend had the same experience with her explorer and paid $600 to get her hood repainted. If it is a defect then Ford should fix. I own three Fords and have always liked them but this may change my mind as to what vehicle I replace them with–they will not be Fords!!!!
March 16th, 2009 at 11:33 am
The paint is peeling of my ford F150 back fender. They say it’s not our problem. It is a 2004.
March 19th, 2009 at 9:03 pm
My 2003 ash-colored, Ford Escape Limited started peeling 2 years ago right below the window on the hatch. My husband called the dealer and they said there wasn’t a recall at that time. Just this week-end we were standing on the porch and saw there are 2 large areas on the roof that are peeled completely away, plus other loose areas ready to peel any minute. My husband said soon we can take the car over to Iraq because it will have the “camoflage look” – ash and gray. Or maybe we can all get our camoflage vehicles together and have a war right here with the Ford Company?! I am very disappointed because we just paid the car off and I planned to keep it for the next 4 or 5 years. By that time it will look like hell. I use my car for my job – how nice it will look when I pull up with a peeling-paint-job. No more Fords for us. We’ll stick to Toyota’s – they stand behind their vehicles. I think Ford doesn’t want to do anything because they are in financial trouble and a recall like this could really put them under! We’re going to call our dealer tomorrow to see what, if anything, they can do. Will let ya’ll know how we make out. Signed, Disappointed Disillusioned Disgruntled Ford Owner
March 24th, 2009 at 11:52 pm
well i see all these complaints, mark down another i own a 2000 ford mustang, owned it since the day it rolled off the floor and i am having the paint/ clearcoat bubbling and cracking on the roof of my car. i know its 9 years old but i have seen cars 20 years old without this problem. mind u my car is waxed once a month and garage kept. this car has been babied it only has 70,000 miles. i havent contacted ford but even my local shop said good luck with that. too bad i was gonna be a mustang man for life
March 24th, 2009 at 11:54 pm
count in my 2000 ford mustang in with the same bubbling problem on my roof , i am gonna ask ford nicely to fix it and when they deny i am gonna sue them or at least turn them in for lemmon laws.
March 27th, 2009 at 11:18 am
2003 Expedition, paint is bubbling at the whole front of the hood.
im a ford entu… but now it starsing to be INBERISING 🙁
March 27th, 2009 at 1:38 pm
2005 Explorer EB Paint peeling off roof like peeling a banana. Dealer said past warranty. Any help??
March 27th, 2009 at 3:06 pm
I have a 2005 Mercury Mountaineer purchased on 7/14/2005. Vehicle only gets driven about 5,500 miles each year and has 20,700 miles on it now. Of course it is over the 36 month warranty and now I have peeling paint on my roof.
You get the circle jerk from the dealer who tells you to call Ford Customer Care, who of course turns you down on any repairs. Called again today to let them know I am a journalist and wanted to get further information on their policy and they said since it is not a safety issue there was no recall on the vehicles and nothing they would do.
Called my dealer back and told him I just wanted to know if the dealer was going to help and that I wanted to write an article on this issue and once he heard that shut me down completely and told me he wouldn’t say another word and I should contact Ford media relations.
Apparently these guys know all about these issues and because they are in such sorry shape will not address them or offer any support. I suppose it is just easier losing future sales from all of us then to pay to fix the problems and still most likely lose us anyway.
I will be posting an article on my blog soon, you can read it at:
Generally no problem with the vehicle other then this, but from what my body shop tells me this can be a major problem as the paint can begin to peel off from other parts of the vehicle as well. To fix the roof, it would cost $800 because they must first strip all the paint off down to the metal and repaint the entire roof again. He showed me that the undercoat paint was shinny and said it looked like it was never sanded down to accept the top coat of paint. It just isn’t sticking to the undercoat.
I would never buy another American made car again. I had a Jeep Cherokee before this one and one before that one. The first one was a lemon and was taken back after one year under the Lemon Law and the second one had its share of problems as well.
Never Again, these car makers should go out of business, they simply don’t know how to make a decent product and their service and customer care is horrid to say the least.
March 28th, 2009 at 2:28 pm
2005 Ford Explorer- paint on roof pealed off. I took the vehicle to my local dealer ship who were amazed when they saw the roof. I reported it to Ford but because I was over my bumper to bumper by less than 500 miles they refused to paint it and said it was not their problem. When I asked who I could write to I was told by the representative that I could write to Ford but basically the letter would end up in thier department and they still not be able to do anything. My friend who bought her Explorer at the same time same dealership has noticed that the paint is pealing on hers also. I will never buy a Ford again if this is the way they treat their customers and back their workmanship.
March 29th, 2009 at 6:42 pm
Sounds like we have an epidemic of failure here. I have a 2004 Eddie Bauer Explorer with paint almost completely flaked off of the dimples on the roof. Some of the primer as well, I have a 12-15″ stip of rust I need to get taken care of. As with you all, I know what Ford is going to say, but I am going to go through the process just to make sure they learn how big this problem is!
April 2nd, 2009 at 12:16 pm
Kimmel and Silverman:
I am not sure why my message was not posted regarding Consumer Affairs Bureau in Washington D.C.???????? regarding this paint process defect.
Everyone with a peeling paint issue should contact Washington D.C….call and give them a report. If they receive enough complaints, federal attorneys will research and file a complaint with FORD.
Only a class action law suit will get FORD’s attention.
April 2nd, 2009 at 12:20 pm
Does anyone here know of any class action attorney’s that might take on this case? I would seem to me that they only need to contact all of us to get one going.
Any suggestions from this group?
April 2nd, 2009 at 12:22 pm
Brenda: You original post from 2/4/09 was published. Posts are in chronological order. We agree with what you are saying so we have posted your second message as well.
April 3rd, 2009 at 7:04 pm
Within the last 2 months my 2000 Ford Ranger has developed a “rapid” chipping and peeling of paint on the edges of the hood, edges of the front upper side panels and the front external air vent area by the hood. The paint on the rest of the vehicle is just fine. I have no doubt I have one of the LEMONS from the 2000-2004 paint defect issues with certain fords…who knew! I’m already getting the ignorant Ford dealership run around and will be ready to fight on this one. This is NOT normal wear and tear paint chipping. I have taken good care of this car and I’m not in any mood for excuses from Ford. I will be taking pictures, keeping a diary, getting independent autobody quotes (not from Ford first) and THAN going to the dealership to address this issue.
Any other suggestions on quick action I need to proceed properly to address this would be greatly appreciated.
April 6th, 2009 at 1:55 pm
My Ash Gold 2003 Escape is bubbling paint off in small spots on the hood, tail gate and doors. But the roof has a huge patch peeled away right behind the moon roof. I hadn’t noticed it until I was working on the racks the other day. And these clowns want our tax dollars to help keep the industry alive ???
April 8th, 2009 at 8:25 am
WOW! i cannot believe I stumbled on this, I bought a 2005 Sport Trac, with 9,100 miles on it. Excellent condition, I purchased it on July 31, 2006, after it had sat on the lot for 3 months. I have babied and strived to keep off the debris (birds, sap etc) Paid $20,000 for a vehicle and now I have to pay for another paint job??????? April 1, 2009 while washing it after work, I noticed the paint had bubbled up in the grooves on top, it cracked and now it’s blowing off like a peeling on a banana. There are 2- 15 inch long places and 4-5 inches wide. It makes me sick! Talked to the dealer and collision body shop at Ford where I bought it, they have hemmed hawed around and won’t get back with me, I believe they should at least pay 50-60% of the paint job. I have kept my end of the deal with Ford Credit, I am a single Mom and now so much for giving my son monteary present for high school graduation, I have to pay to have my truck fixed AGAIN!!!I’ll buy Nissan or Toyota ,
April 9th, 2009 at 2:20 am
Unfortunately i got to this site too late!!!I also have problems with my 2004 Eddie Bauer Ford Explorer and took it to the dealer.They recognized the problem and took pictures. They said no problem your covered and will go through the process of submitting the claim.Well a month later alot of run arounds and alot of voice mails with no return phone calls.Please let me know if there is a class action suit being filed or if anybody can help..
April 12th, 2009 at 6:45 am
I have a 2005 Expedition XLT. My liftgate is bubbling / blistering in about 3 places around the plastic part. My hood is also bubbling along the edge of the hood. This is a serious defect of the paint that is not caused by rust or anything I could have done. I am sitting at 70,000 miles and know that I probably have no recourse. I paid a lot of money for this truck and certainly don’t have the money now to have the hood and liftgate repainted. When I read about people having the same exact problem and Ford refusing to do anything about it I become very angry. You know good and well that Ford is aware of the problem but has made the decision to not to address it because of the enormous expense of painting thousands of vehicles. This will be my last Ford vehicle. I won’t begin to discuss the engine problems I have had but good luck when you have to have your spark plugs changed.
April 13th, 2009 at 12:32 pm
You would think that by the time the 2006s rolled off the line, Ford would have fixed the problem or at least admitted the defect and stood by the product. I have a 2006 Expedition and have the exact same problem on the rear tailgate and to no surprise the Ford representative has “decided not to participate in the repair”. I bought a top of the line extended warranty directly from Ford, and here’s the other no-brainer, Ford won’t stand behind that warranty either.
Buyer beware!!!! The paint problem didn’t go away with the production of new models. How can you be sure you don’t end up with this same problem in one of the newest models as well? Just don’t buy a Ford. I won’t….ever again.
April 15th, 2009 at 11:32 pm
I have a 2005 ford F 150 FX4 this truck is gorage kept and I was washing it and noticed the paint peeled right off the roof. I couldnt belive it! After reading this site Im obviously not going to get much help. I bought my wife a Lexus and they have excelent customer service and would never let something like this happen. I will NEVER BUY A FORD AGAIN! Sorry USA but im sticking with foreign built cars from now on, and you wonder why your all bankrupt! Ford needs to be held acountable for this! We need a CLASS ACTION LAW SUIT…………..
April 16th, 2009 at 1:14 pm
I would like to say the dealer lived up to my warrany issue on the paint and the vehicle is getting corrected…Thanks to the dealer and my paint protection warranty for a job well done!!!
April 17th, 2009 at 3:20 pm
Hate to tell you this, but according to my body shop, their process is faulty and if they don’t strip all the paint off down to the bare metal, prime it and paint it properly it will happen again. He told me to do my roof alone the cost would be $800, but he also said that this could happen to other parts of the car as well. The roof seems to be the place with the most problems showing up first because it probably receives the most abuse from weather, car washes, etc.
I asked Kimmel & Silverman who host this blog if they would take the case and their answer is that they are watching the postings, but nothing affirmative.
As far as sending a letter to Washington, DC to complain you would have to really find out which agency deals with this and frankly, I have filed a report with the National Highway Traffic Safety Administration (NHTSA), but they only deal with recalls on safety issues. So you would have to claim you choked and died on the chipped paint for them to do anything.
Apparently, from what I can see this becomes a civil action that would either require us as a group of class to hire an attorney and have them go after Ford. Or you can sue in your local area and either file a small claims lawsuit which is easy to do and hope the judge is sympathetic or simply keep writing in every place you can on the internet about this issue.
I am going to try to contact some of the consumer advocates on TV, you know Arnold Diaz of Shame on You or others and see if they can’t get this story on the air.
I would urge all of us to try to write a letter directly to Ford and send it Certified Mail or some other tracking detailing the issue. See if you get a reply. The fact that they were notified will help all of our cases. You need to have them turn you down in writing so you have some proof.
Now again, from a legal standpoint they can tell you to take a walk after the warranty is over, but from one of customer relations when there is so much hatred for the auto industry, public relations may work in our favor.
If anyone wants to group together with me you can reach me at my blog dontgetmemad.blogspot.com or email me directly at: email@example.com
I have articles up on my blog, my own web site and our groups on Facebook and other sites. Do the same and spread the word. I am also going to do a video of my car and put it up on YouTube, do the same, we can get millions of views if we work on this and maybe then have a voice with Ford.
Remember, together we have some strength, individually we are at their mercy. Contact me if interested and I will go after these guys for all of us.
International Press Association
April 17th, 2009 at 4:49 pm
Your comments regarding the body shop are right on…exactly matches what I was told by an independent body shop that the Ford Dealership referred me to. In fact, that is why I have waited before painting the vehicle…because other parts of the vehicle may also become effected. At this point, I am biding my time to see what, if anything, Ford will do or if I throw my hands up and dump the vehicle by buying another new or used car…Subaru or Toyota…never FORD again.
Warranty or not, a consumer can argue breach of Implied Warranty of Fitness or Merchantibility. Also, affected consumers will experience economic loss, which you addressed by bringing up the small claims court. I was also told to look into any warranties under corrosion or perforation. I haven’t had time to deal with this yet…otherwise, I would post the Washington D.C. Consumer Affairs phone contact. I will try to do this next week. It is important for the complaints to be seen by them.
April 19th, 2009 at 6:38 pm
Len is correct; we are reviewing these postings and constantly researching whether we can assist in helping consumers resolve this horrible issue. The main obstacle is the lack of warranty, and therefore the lack of responsibility on behalf of the manufacturer. Of course, Brenda is also right; everyone should review their corrosion and paint warranties as well.
In the meantime, if you fall under any original or extended FORD warranty and this matter is addressed at least once under the warranty, I ask that you please contact me directly at firstname.lastname@example.org . Being that the car is still under warranty, there is most likely something we can do on an individual level. It should be noted that prior to Craig Kimmel starting Kimmel and Silverman, as a young law school student, he took Ford to court for problems with the paint on his Mustang and won. Being that he was still under warranty, his efforts were very successful.
K&S will continue to host this discussion and we welcome your posts.
Director, Communications & Client Services
Kimmel and Silverman
April 19th, 2009 at 7:39 pm
I have a Gray 2003 Ford Taurus and the paint bubbled and peeled from the passange side rear wheel rim. I saw 2 other Taurus’s on the road with the same issue. I am just looking into this as the problem seems to be getting worse.
April 19th, 2009 at 7:43 pm
Brenda and Michael, thanks for taking an active role in this blog posting. From what I can see from this and other posts I have found doing a google search now only has this been an issue for at least 9 years now, but I understand that some of the newer models also have this problem.
Now we all know that Aluminum is very hard to paint successfully and this is why they usually don’t paint it but they will Anodize aluminum to give it color and a few other coating methods, but Aluminum is extremely hard to paint.
“Aluminum is one of the most popular architectural substrates because of its excellent corrosion resistance, yet it is one of the most difficult substrates to paint successfully. A naturally formed, invisible and microscopically thin aluminum oxide covers the surface and renders the bulk metal relatively inert to atmospheric corrosion but because of its inertness paints and coatings tend not to stick well. The trick to achieving good adhesion is to remove the oxide and immediately apply a passivation layer to prevent the oxide from forming again. This is easier said than done.”
Read more at this URL: ronjoseph.com/painting-aluminum.htm (link is no longer available, removed by Admin)
If you simply do a search as I did using “painting aluminum” you will find many more. So that said, I would imagine part of this problem is because they are now using aluminum to lighten the weight of these SUV’s and cars to enable them to get better mileage. Unfortunately they have no idea how to effectively paint them.
I would love to find out if only those cars that contain aluminum parts are effected or are they also messing up painting steel parts as well. If that is the case, then there is no excuse for this manufacturing problem. After all they have been painting cars for over 50 years, you would think they have figured out how to do it by now.
For those that have contacted me already, thank you. I will be speaking to my attorney who is a very knowledgeable guy and also posting this question on LinkedIn to see if any of my connections or member friends can offer some direction.
Tomorrow I will be sending a certified letter to Ford and Mercury to register my complaint with them and to establish a date of my problem so they can’t later claim it was so far over the warranty period, etc. I will also see if there is any warranty for paint defects beyond the initial 36 month warranty. I don’t think there is a claim against the paint manufacturer, but can’t be sure if it was a Ford application issue or a faulty paint process.
Lets keep this blog and mine alive and keep doing some research and sharing our findings here.
April 20th, 2009 at 4:21 am
I too have a 2003 Ford Escape Gold Ash color. We noticed a few months ago some spots, blisters…which we tried to “patch”. This only made matters worse….now it is starting to come off in sheets on the front of hood as well as hatchback. I have just started this process and want to do whatever I can to make sure Ford knows how bad this is….as well as the public. I guess my first step would be to take it to a ford dealership for an estimate??? Any suggestions?
April 20th, 2009 at 8:30 pm
It’s not just happening over aluminum, my ’03 Escape is peeling paint as well as the primer on the roof just above the windshield. The metal here is not aluminum as is evidenced by the rust forming there. I will need to do something soon or it may just rust thru.
April 21st, 2009 at 8:24 am
We posted earlier, but this is a confirmation that the paint on our 2003 Escape is peeling on multiple locations, including body panels that are obviously not aluminum. Areas currently peeling: multiple locations on the roof, tailgate, and rear-quarter body panel.
April 24th, 2009 at 7:38 pm
The paint on our 2005 Mecury Grand Marquis started peeling off in Feb 09, first appearing on the roof, then the hood, and around the windows. Dealer states out of warranty, no coverage, but this is clearly a paint defect, as stated by a local body shop. In order to repair, paint has to be grinded down to bare metal as paint primer did not bond with metal properly in the factory. Approximate cost to repaint car is $3,000. We contacted Ford and they blew us off. Has anyone tried the Better Business Bureau with any success? We are in the process of doing that now.
April 26th, 2009 at 9:23 am
I washed my 2004 Explorer and noticed an 8 inch long section of paint missing from my roof just behind my sunroof. I heard that this was a problem so I took it to my local Ford dealer. They inspected the paint and confirmed it was defective.. The body shop mgr. called ford and they said they will do anything for me because I bought the SUV used… He then said this is a common problem with Explorers..Sorry
May 1st, 2009 at 1:54 pm
I ALSO HAVE A 2003 GOLD FORD ESCAPE. I JUST PAID IT OFF IN DECEMBER 08. I NOTICED IN FEB 09 MY ROOF STARTING TO BUBBLE BY THE WINDSHIELD. NOW IT IS COMING OFF IN SHEETS OF PAINT!!!! WENT TO DEALER AND THEY TOLD ME TO CALL 800 NUMBER. I ALSO USE MY CAR FOR WORK. HOW HORRIBLE!!!!!!!!!!
May 1st, 2009 at 2:56 pm
I CALLED THE 800 NUMBER FOR FORD. THEY JUST TOLD ME THERE IS ABSOLUTLY NOTHING THEY CAN DO!! SO IF ANYONE HAS ANY OTHER SUGGESTIONS HOW TO GET FORD TO HELP!!! I WAS QUOTED $1500.00 IN CALIFORNIA TO HAVE THIS FIXED!!!!!!!!!!!! HELP!!!
May 1st, 2009 at 7:29 pm
I have a 2005 Ford Explorer XLT. SAme response that everyone else got from the dealer. I am going to start with the documentation trail and then file a small claim court action in NY. If they want to show up I will be ready for them. If not , I win and they pay.
May 3rd, 2009 at 4:26 pm
I purchased a new 2005 Mountaineer, color White. I have always favored white because it is the easiest color for the production of a quality paint job. This is my second Mercury. I have a 1995 Cougar, white, that is always parked outside and the with minor exception, the paint is fine.
I just noticed the paint on my 2005 Mountaineer is sloughing off in the valleys between the luggage rack rails. Long strips of paint are loose exposing the gray primed surface below. There is no reason for this other than a defective painting process at the time the vehicle was manufactured.
May 5th, 2009 at 5:56 pm
I own a 2003 F150 white, the paint on the hood & roof is flaking off.
I too called Ford did not get anywhere, was told no recall on paint.
I took my truck to a body shop, at the cost of just under $1,000.00
Was told to do the job right, needed to strip off all the old paint, take out the back window. I too will file with the BBB. I will not buy another ford.
May 7th, 2009 at 12:15 pm
Keep these postings coming. The more we get here, the more it will show up on a search when someone looks up Ford problems, etc. I also think the best approach now since we all know that Ford doesn’t give a damn and is looking to hide from this issue, is to take them to small claims court. I would also sue the dealer where you bought the vehicle. You will have to also find a Ford office in your state in order to sue them in your state, so do some research and see if they maintain any offices in your state and use them as the defendants.
I have a major web site at: https://internationalpress.org/ and will write an article about this matter and if it is OK with this group, would like to quote some of you.
I also have a large Group and Fan page on Facebook and my personal profile there. I think it is time to put up a group, I hate Ford Motor Company. I did a search under Ford and the largest group deals with their racing cars, etc. and their are complaints there. (link to group page is no longer valid, removed – admin)
The other Ford groups only have a handful of members. I also looked under “I hate Ford” and see a number of groups, but also a handful of members.
Any ideas about a name for the group? If we all are on Facebook and publish this information on our own networks and ask people to join our group we may get some clout.
Maybe a group like, Seeking one million members that hate Ford Motors…or some such title.
One other thing…if you have a video camera, or a digital camera that also takes video, lets all take videos of our testimonies with a view of the damages on our vehicles and post it on YouTube and MySpace.
You can really get some action if the videos start to rip there. I haven’t checked yet to see if any already exist, but the more we can all do to get the message out on the net the better.
Listen, we all know that Ford is in trouble and the last thing they want to do is open a Pandora’s box and admit there is a problem. Imagine having to repaint thousands of vehicles and then, it might still not fix this problem. You can repaint the roof and in a year or two it can happen again to the roof or another part of the vehicle.
My hope is it will stay on my roof and the primer will hold. I won’t take the car to a car wash and will be gentle in washing the roof and ride this vehicle into the ground. As long as the problem is on the roof and no one sees it, I can live with it for now.
Lets all get going on a campaign to publicize this problem and also try to get the TV News people to help. In New York we have 9 On Your Side. Arnold Diaz, Shame on You and other advocate shows, call your local stations and see if they have a similar format.
We must all group together and share our successes in fighting for our rights. WHO IS WITH ME?
May 7th, 2009 at 12:31 pm
Just did some more research and found this article on the Center for Auto Safety Web site.
Guess What…they pay the loudest complaints off and hope you keep your mouth shut. For well over 10 years they have had major paint problems…wonder why they are in trouble?
“Ford set up Owner Dialogue Programs (ODP) on its vehicles with the worst peeling paint problems (F-series trucks, Bronco and Mustang) but, once the regulators looked the other way, Ford dropped the ODPs in 1994 because they cost the company over $1.5 billion according to The Wall Street Journal. Since 1994, Ford has covered up paint problems by buying off aggressive consumers under a secret warranty and ignoring consumers who don’t complain loudly.”
$1.5 Billion back then, so how much would it cost today to handle all the complaints? That is why we are getting blown off. The dealers are liars and make you feel as if this is a random problem when they know all along this has been going on for over 15 years.
You will also see we have Paint Peel vs. Paint Flaking…
a vehicle’s colorcoat (i.e. blue, gray, red, etc.) lifts away from the underlying anti-corrosion primer coat which is generally a dull gray color. Sounds Familiar?
Go read this article and book mark it so you can go back to it. I think I have enough material now to start the FB group and do an article.
May 7th, 2009 at 12:51 pm
Some more information from Center for Auto Safety:
Ford Service Bulletin Shows Paint Defect on Many 2000-05 Models Ford has issued a Technical Service Bulletin that shows a major paint defect in many large 2000-05 Ford, Lincoln and Mercury cars, trucks and SUVs that used aluminum body parts (hoods and fenders) to reduce vehicle weight. Affected models are the 2000-04 Crown Victoria, Taurus, Expedition, F-150, Ranger; Mercury Grand Marquis, Sable; Lincoln LS, Town Car Navigator and the 2000-05 Explorer, Mercury Mountaineer. According to the TSB, “Some vehicles may exhibit a bubbling or blistering under the paint on aluminum body parts. This is due to iron contamination of the aluminum panel. . . . Ford’s Scientific Research Laboratory has performed a number of tests on vehicle body parts returned for corrosion related concerns. Testing has revealed that the aluminum corrosion was caused by iron particles working their way into the aluminum body part, prior to it being painted.” CAS Executive Director Clarence Ditlow said:”This is a very expensive defect to remedy. The TSB requires “extreme care to be taken” including special tools and segregated work areas to remove the corrosion by blasting, repriming and repainting. This repair is so difficult that CAS recommends the best fix is to replace the corroded part with a primed steel part and paint it. Ford cannot guarantee this repair will eliminate all the iron corrosion or prevent other areas from bubbling or blistering in the future.”Consumers who have experienced this problem are encouraged to file a complaint via our website.
Here is the link to the Ford Service Bulletin
autosafety.org/uploads/phpLviTdB_FordAluminumPaintCorrosion.pdf (link no longer available, removed by Admin)
My service manager knew about this all along and sent me on this useless mission to call Fords Customer (Don’t) Care Line…Shame on him and on Ford.
May 7th, 2009 at 1:48 pm
New Facebook Group is up. Join us there and tell your story. Copy and paste it from this blog. Also please post your photos and any videos you may have.
Now that we have a Facebook group and 200 million FB members, we may be able to get enough support to wake up our law makers and convince them that Ford doesn’t deserve any support from us.
facebook.com/group.php?gid=94328817418 (link no longer available, removed by Admin)
Joining Facebook is fast and easy and once you join, you can join our new group.
Lets see if we can all spread the word and make this happen.
May 7th, 2009 at 10:52 pm
We have a 2005 Ford Explorer, bought new at GA dealership. It has been well maintained, spending much of the time in a garage. The paint is peeling off the roof and the top of the liftgate. Rust is rampant in some of the channels on the roof. Upon reading all the posts on this site, I find that we are not alone in this dilemma. I find it incredulous that Ford is refusing to own this apparent defect and deal with it. It would seem that in this day and age, considering all the problems that auto makers are facing, they would be eager to fix this problem and maintain good customer relations. This Explorer is the 16th Ford product that my husband has purchased from a dealer – 15 of them were brand new and one, having been used as a demo, had @ 4000 miles on it. We would be happy to join in any combined effort to make Ford accountable for this defect that is so widespread. I have read that the reason that there is not a recall is that this is not a safety issue. But does customer relations and satisfaction not mean anything to them??????? Without a good customer base, Ford does not have a business!!!!!
May 9th, 2009 at 1:36 pm
I also have a 2003 ash gold Ford Escape with paint chipping away daily near the hatch back. Like many others, the car is paid off and I wasn’t planning on getting rid of it anytime soon but I won’t drive around in a car that looks like **** with painting chipping. I am contacting Ford by certified mail this week. Though my car is under extended warranty, they do not cover paint, only mechanical issues. I’m sure I will get an unsatisfactory response from Ford, but I’ll complain anyhow and see what happens. I had planned on getting another Ford when the time came but obviously now, I think not.
May 11th, 2009 at 2:10 pm
My mother has a 2007 Lincoln town car that has only 30k miles on it and is always parked in garage when not being driven and all the chrome on it is rusted and the dealership wont warranty it they said it must have had pool chemicals spilled on it. I called the manufacture and because of what the dealership said they said there is nothing they can do. SO our next step is to call the action reporter. Anyone else have problems on their lincoln?
May 19th, 2009 at 1:08 pm
I have just written to my congressman and hope he will get to read and respond to my comments about Ford and the new federal governments speech today about increasing fuel economy while lowering emissions on future vehicles.
One CNBC reporter said, that the vehicles will never meet the deadline unless they lower the weights of these vehicles and they will probably use more aluminum parts. A chill went up my spine when I heard this and realized I have to be more vigorous in my actions to make this issue known.
I urge all of you that have posted here to join our group on facebook and to write your congressman today.
Here is a link to find yours:
The link to our Facebook Group is located at:
facebook.com/group.php?gid=94328817418 (link no longer available, removed by Admin)
I have also sent an email to Jim Cramer’s office at Mad Money because he is so vocal about issues like this that hopefully he will pick up on this story.
I would also urge all of you that know how, to take a video or photos of your vehicles problems and put them up on all the networking sites you can. YouTube, MySpace, Facebook, Twitter and others.
Send emails to all of your friends and ask them to send it to theirs.
This is not about you or I getting our vehicles painted it is about the auto makers asking us for billions to bail them out and having them fool our government that they can meet these new deadlines on fuel economy and emissions.
If you would like a copy of the message I have sent to my congressman, please email me at: email@example.com and I will be happy to forward a copy of mine to you.
Again, please join us on Facebook and have your friends do the same. You will be surprised how fast something like this can spread around the net if you email the message to people you know and they to their friends etc.
Lets keep fighting and make our voices heard.
International Press Association
May 19th, 2009 at 8:41 pm
Thank you all very much for the info! I was considering the purchase of a 2003 Excursion, but all of you have saved me a lot of headaches. The vehicle is in beautiful condition except for the paint (black). It has several strips and spots on the roof where the paint is gone and the metal was rusted. It also has a number of strange looking lines and crosses in the paint on the hood that look like they are going to peel.
It was a Florida vehicle so I attributed it to the black finish in the hot sun, but after reading all the posts above and other sites, I see that there is an unresolved issue.
Thanks again for the help and am sorry to hear of all the struggles that so many have had. We went through paint delamination issues with a 1995 Chevy Lumina so we empathize with your dissapointment.
May 21st, 2009 at 12:39 am
2005 Mustang GT. Hood corroded and started in the factory BEFORE it was painted. 5 year rust/corrosion warranty is a fraud. Policy has been ammended 7 times since 2005 to fit Ford’s needs. Must be “perforated”. 2008 Mustangs now bubbling, 2009 will be next. Ford has told their dealers to stonewall the problem. Ever call there “consumer” line. What a joke. “Ignor them and they will go away” is their policy. My advise: take the dealer, any dealer to small claims court, get a fiberglass hood and never buy a Ford. This has been going on since 2000. Class action? Is anyone listening? This is a FACTORY DEFECT that may never show up until it’s too late. It’s Ford’s fault and they know it. I had one dealer out of 4 actually take pictures, document the corrosion where it is obious there is perforation but it’s covered by the paint and Ford’s response was “too bad”. This took them 2 minutes on line to deny the claim. Ford also updated the Technical Service Bulletin in 2006 to inclued more models, including the Mustang.
May 27th, 2009 at 12:30 pm
From post #15
After hand washing my car in the great weather last month, I found another HUGE area of rust, this time located around the wheel well. So don’t forget to visually check your car every month for new rusting.
Also my 2003 escape is gold/beige color.
May 28th, 2009 at 8:27 am
Mine started on the hood with great big bubbles and is now down to the silver. I have a huge sopt of rust and a hole where is fell out on the passenger side. Now it is starting on the driver’s side. Mine is “red” and is a Ford F150
May 28th, 2009 at 4:10 pm
My brand new 2008 Expedition has paint bubbles on the rear hatch, the local dealership took pictures of it, and submitted them to Ford. Ford came back that it is covered and is paying to fix it. The funny part is that the ford dealership doesn’t have a bodyshop, so Ford is paying the local Chevy dealership to fix my truck.
May 29th, 2009 at 11:39 am
Remember that if you are having a paint issue on a new vehicle, in time it will get worse and their offer to “Fix” it now is just a bandage on what is a greater issue.
Most of the paint peeling problems you see on this forum started to happen about 3 years or longer after the car was made. So the warranty was over and Ford refused to do anything.
My shop told me once it has a problem and you repair or repaint one area it could show up in another area. I would tell you to try to either sell the vehicle and take a few thousand loss now or ask Ford to give you a letter or guarantee that should this happen again to any other part of the vehicle that they will do the necessary repairs even after the initial warranty wears off.
Actually, who knows if they will be in business in 3-4 years. If this continues, I have a feeling no body will be purchasing cars that have paint peeling in a few years.
We have started a group on Facebook and would like to remind you all to visit and join us there. I have been reposting some of these posts there as well, so the 200 million Facebook members can also see what Ford has been doing to solve this on going issue.
I simply can’t imagine they have any customers left after a history of over 10 years of paint problems.
facebook.com/group.php?gid=94328817418 (link no longer available, removed by Admin)
May 31st, 2009 at 1:08 pm
We have a 2004 Ford Expedition & the paint is bubbling around the tailgate also. From reading all these similar complaints it looks like we need to replace the tailgate & wait for another area to start bubbling. Repainting the car will not fix the problem. Has anyone got their car fixed & seen good results? We have the XLT model we experienced cracking leather seats almost immediately. Had them replaced by Ford, but it happened again & now the car is out of warranty. Cheap leather!!!
June 2nd, 2009 at 11:38 pm
have 2000 ford windstar sel 85,000 miles paint started peeling hood, top, around doors, rear door,in 2008 have talked to ford rep and painter, said nothing they could do, estimate is 1400 to repair, well not be buying another ford product, all the money I paid for this, and this is how they treat you, have a 1994 ford aerostar, no peeling at all, some rust on quarter panels, but the way they dump salt around here in IL, I kind of expect rust in time.
June 4th, 2009 at 8:05 am
We bought a 2000 Ford F250 from a dealer in Boise Idaho. The vehicle was garage kept for 5 years until we moved to North Carolina. Vehicle has approx 62K miles and has been kept in excellent shape. Recently we noticed two areas on the roof of the truck where the paint had peeled off and rusted. After looking closer we noticed several other areas that are starting to blister. The truck was taken to the Ford dealer in Mooresville NC for hail damage repair and the dealer was nice enough to “throw in for no additional charge” fixing the roof which entailed stripping it to bear metal and repainting it. I was told it was delamination of the paint. I was also told that the primer apparently didn’t stick to the metal properly (not sure of the reason) and over time the delamination would start to happen. I called the Ford 800# and was told they would not take responsibility for helping us with fixing the rest of the truck, there was no recall on our vehicle for paint/primer/sealer issues and besides we were out of warranty. I’m grateful for the dealer/collision manager to help us on the roof however they did get paid $1700 from my insurance company for fixing the dents from the hail storm. I feel Ford is not standing behind their advertisement of “being tough”. Paint should virtually last the life time of a vehicle if taken care of and we feel Ford should stand up to these paint problems and take care of them.
June 4th, 2009 at 6:41 pm
I have a 2004 Grand Marquis with 22,000 miles. Paint on top and trunk is defective per a local dealer who also refused assistance. Local body shop quoted $2100. to repaint problem areas. Time to repaint entire car.
June 6th, 2009 at 7:30 pm
I have a 2005 Ford Mustang and within the last month I notices 4-5 spots on the hood. The first thing my dad asked was if I was under warranty. I had 5 year 36000, guess what? I ust went over 41000 this week, and my 5 year ended on April 22 of this year. I also paid off the car last month. I am going to email firstname.lastname@example.org and get my ducks in a row. This is a factory problem and Ford needs to keep its customers happy, especially right now. I have gotten 3 estimates, and will offer Ford the chance to pay to get the car painted. I will be pleasant and if they say no, I will remind them of a few things in many of your posts and online. I believe they will pay.
June 8th, 2009 at 10:24 am
I have a 2005 Ford Ranger XLT 4X4. it has 52K miles on it. In march i noticed a buble under the paint on the bedside. the buble has now grown into about 20 bubles on both sides of the bed. Not only is the paint bubling but the frame and entire undercarage is infected with large amounts of rust. I took the truck to the ford dealer where i purchased it. since i didn’t buy it new they will not even look at it. I should have listned to my gut when is said not to buy a ford!!!
June 9th, 2009 at 9:24 am
I have a 2003 Ford Eddie Bauer Expedition where the liftgate is bubbling/blistering all over and a couple of weeks ago, one of the bubbled up areas flaked off. There is a white powder underneath it (what in the world is that?!?); as far as I can tell there is not rust. I’m ready to get rid of this car, but no one will purchase it looking like this. From what I’ve been reading it looks like I’ll have to spend big $ to get it fixed. Needless to say I am not happy! I haven’t even looked up on the roof by the bike rack – hope I don’t find any surprises there. I will be calling Ford to see if they will do anything at my local dealership.
June 9th, 2009 at 1:28 pm
I have a 2003 Ford Escape and just google peeling pain and i got this site with all the same models and same problemsl
June 16th, 2009 at 4:35 pm
Have a 2005 Mountaineer. Paint is peeling and bubbling on the roof in the grooves. Have an extended warranty, but it doesn’t cover this. Will cost $800 to repair. We have a 13 year old Mountaineer and the roof is in perfect condition. Quality has gone down the tubes for sure. This is an obvious defect and should be covered by Ford.
June 17th, 2009 at 8:48 pm
2004 Ford Excursion, Black, All of the paint is chipping and peeling off the roof of my vehicle. There are several small cracks that appear as though they are going to split open any second, some of the paint has already flaked off and rust is beginning to build up. I even have the extended 100k warranty and the ford dealer in Towson MD said that it was not covered, nor would they be willing to do anything about it. For a vehicle this expensive one would think they would stand behind it. My Toyota minivan which is 6 years older has not a single blemish. Ford just lost another customer.
June 19th, 2009 at 6:58 am
I have a 2004 F150 that is bubbling on the rear quarter panel. I’ve contacted Ford and they say its not covered in my warranty. I stayed away from buying domestic cars for exactly this reason. If I can’t get Ford to repair this mistake, my next truck will be a Nissan Titan.
June 19th, 2009 at 2:10 pm
2005 Ford Explorer. Have a big area on the roof that is just like everybody else is talking about. Paint peeling off. The Dealers in town have all told me to forget about it & the joke of a customer service department at Ford told me the same thing, then tried to sell me a new car….I was like, are you kidding me?
He asked me what I wanted Ford to do about it, I thought he was joking. I told him that I wanted Ford to pony up for at least half of the repair & he said that they would be happy to paint it at a dealership, but that it would be 100% customer pay because it was not a defect. That’s when I got the spiel about the great rebate programs. I told him that we would not be buying another Ford.
June 19th, 2009 at 7:42 pm
Ford says they will do a 60/40 split to repaint the roof of our 2005 Mountaineer because we have owned so many Fords. 60 for us! Since it isn’t a safety issue, they don’t feel they have to own it. Still thinking about it. Not happy about it, but it does have to be repaired. It will only get worse and we keep our cars for at least 10 years. My son has a 2004 F-150. It is cracking in the same place on his roof. We’re really between a rock and a hard place on this one.
June 23rd, 2009 at 11:25 pm
At what point can some sort of action be taken against Ford, if you search peeling paint on this site, only the Ford complaints come up, so something is wrong. According to the TSB, it says the aluminum is rusting , how can that be since Aluminum cannot rust? Therefore are these panels, like my roof made of aluminum? Or just cost cutting cheap aluminum with iron impurities. Either way my roof is still buckling and cracking. Is there a place to upload pictures to compare vechicles?
June 24th, 2009 at 8:32 pm
I have a 2003 Explorer and I love it, except for the bubbling paint on the front corner of the hood. I was looking for warranty information when I found this, obviously there is none. I have an 06 Mustang also, if the paint bubbles, I’ll burn it and never by another Ford again. Just when I thought Ford was getting its rust problems under control with the Explorers I find this out. I also thought maybe a rock hit it, until I opened the hood and saw some bubbling paint there too. This sucks.
June 24th, 2009 at 8:33 pm
How many posts does it take for Ford to stand behind this stuff
June 25th, 2009 at 12:11 pm
I wish I had the answer for that. We remain hopeful that the more we bring this to Ford’s attention, the greater the chance they will realize the error of their ways. In the meantime, join the facebook group set up by Len Rapoport as well: facebook.com/group.php?gid=94328817418 (link no longer available, removed by Admin) He’s doing as much as one person can to gain attention for this issue.
June 25th, 2009 at 2:35 pm
Hi everyone, sorry I have been tied up with other matters. I am going to post this problem in the legal section on LinkedIn which is a networking web site for business professionals.
They have many attorneys there and I am sure I can get some answers if I can get them to read some of your postings. The reason I set up the Facebook group with Lemon Law behind us, is that on Facebook you can upload the photos of your vehicles and all the paint defects there. It is easier for someone to go in and read the posts as well. It is a bit more organized there and gives us the ability to show our images for the public or attorneys to see.
One other thing, Facebook is one of the heaviest hit web sites on the internet. I believe Google is number one and they are right behind them. So it would seem to me that the more content we put on Facebook regarding this issue the more the search engines will find it and hopefully with some sage advice from attorneys on LinkedIn, we may find some solutions.
Join us there now, yes now and upload your images and story there. You can simply copy it from here and paste it there. By the way, sign up on Facebook is quite easy and takes a matter of minutes to do. If you like you can add me to your friends list as well.
My name on Facebook is the same as it is here Len Rapoport and the link to our Group there is:
(link no longer available, removed by Admin)
You can also find all my networks on some of the major networking sites at: (link no longer available, removed by Admin)
Hope to see you there, I will let you know how I make out on LinkedIn.
June 25th, 2009 at 3:22 pm
To Scott Mayer: Get out your matches for the ’06 Mustang. Look for bubbling or anything suspect along the underside right and left side closest to the fenders and along the front lip of the HOOD. Check it every week unless you are out of the 3/36K warranty. Mine (2005) appeared 3 months after the bumper to bumper and Ford refuses to repair unless there is perforation. It is obvious that the damage started the day it was built.
June 25th, 2009 at 3:31 pm
Have filed complaint with the BBB in Virginia. Supposedly they have some pull with Ford. I doubt it anything will come of this. TSB 06-25-15 tells the story and is the only chance to prove Ford knew exactly what they were doing and should be held responsible for this mess.
June 29th, 2009 at 11:30 am
Just noticed some delamination on my 2004 Ford Ranger this morning. It’s on the roof, just above the windshield. Did a Google search and found this site. Will be taking the truck to Drew Ford in La Mesa, CA where I purchased it new in October 2003. Followup to come.
June 29th, 2009 at 6:25 pm
Good luck, but if you have read the postings here, this is what will happen. They will tell you to speak to their service manager. He will ask you if you had any body work done…trying to blame it on a body shops work.
Then he will give you the Ford Customer Doesn’t Care line to call, 800 392-FORD where you will tell them your story, they will ask for your VIN, tell you to hold on the phone as they check and will come back and tell you it is off warranty and there is nothing that can be done.
What I would suggest, is try to obtain a local Ford office so you can send them a Certified letter detailing the problem and noting you understand this is a wide spread problem with their vehicles and you expect them to repair the vehicle or replace it.
If they do nothing, you can then go to small claims court and sue them locally. I would sue for at least $5,000 which would be enough to repaint the entire vehicle or attempt to sell it and take the loss.
Once they receive the summons from the court, you will probably have their attention and can then negotiate. Please join our Facebook group (link no longer available, removed by Admin) and post this there and also any photos you have.
June 30th, 2009 at 8:52 am
I am also an owner of a 2004 Explorer which the paint has started peeling on the top and is starting to rust. I spoke with someone at the dealership from where I purchased the vehicle and he stated that there was nothing they could do which I feel just like the others that it seems that Ford does not want to admit there is a problem and stand by the product that they sale.
June 30th, 2009 at 11:02 am
2005 Expedition has tremendous peeling/bubbling on the front lip of the hood and tailgait. My Local dealership gave me an estimate of $1340 to do the body work on it that it needs. They took pictures and supposedly sent them into Ford, that knows there is a widespread problem. The Dealership came back to me with a $500.00 offer to help relieve the financial burden to fix it. It was all they can do, since Ford gives them a certain amount of money each month for disgruntled Ford customers. The money was alloted to me based on my loyalty to Ford (I have never owned another vehicle besides a Ford, and I just put a $6000 engine in the truck last year after it locked up…yes it was 3 1/2 yrs old). I guess I am not loyal enough. I am left with a $840.00 bill to get it fixed. I am filing a complaint with the BBB today. If anyone has any advice, I’ll take it.
June 30th, 2009 at 11:47 am
Just noticed the same on my 2005 Explorer over the weekend while washing it. Paint is peeling like a banana on the roof. Dealer says call Ford. Body shop quoted $1000. I will be contacting ford shortly. This is BS!!
June 30th, 2009 at 3:59 pm
I suppose a lot of the new postings don’t bother to read any of the previous posts. I would suggest you all take some time and do so. We have a Facebook group now that you should all join and answers to your questions are right here on this forum. Ford won’t do a thing for you and even if they do, it will peel again.
The only way to be satisfied is to get enough from them for you to go and sell the vehicle or paint it temporarily (it will happen again to another part of the vehicle) and sell it.
This issue goes back years now and there is no fix for the problem.
June 30th, 2009 at 4:16 pm
have 2000 ford windstar sel, hood, top, rear door, and around side doors peeling & flacking off, estimiate is from $1500 to $3000, wanted to keep it only has 85,000 miles but looks like hell, please keep me informed as to what can be done if anything, thanks
July 5th, 2009 at 9:19 am
I have a 2001 silver ford taurus ses. I bought the car new back in 2000 from a ford dealer in wisconsin. Well back in october of 2006 i notice the paint starting to bubble on the driver side quarter panel right above the wheel. Well at that time my warrentey has expired. I thought I was only one with this problem. Then i saw a lot of ford taurus on the road with the same problem i got. Rust forming at the same area as mine. Since ford has aknowledge this problem now with a lot of their cars. Where do i turn for help? The dealer i bought the car at has went out of businnes.
July 9th, 2009 at 8:25 am
I have a 2001 F150 super crew with hair line cracks in the paint from bumper to bumper. Joe Mahan Ford, dealership in Paris, TN, says Ford
has not published any trouble reports on paint and no warranty exsist
for repainting my truck.
I have an estimate of $3500 for a complete new paint job, but will it
start cracking again?
July 9th, 2009 at 11:58 am
2001 f150 Supercrew, white, 43K miles, peel and delamination to substrate in roof channels. First dealer blew me off, didn’t even give me an estimate for repairs. Second dealer quoted $1,400 to repaint roof. Seemed extreme that they wanted to take out all the glass and remove the bed to paint the cab, makes sense now after reading all these compalints. I will check out facebook.
July 10th, 2009 at 10:25 am
John and Allen, my feeling is to tell you not to waste your money on a repaint. Frankly, on a 2001 vehicle, how many years do you expect to keep the trucks?
Is the value of the vehicles that much that it would be worth the cost of a new paint job, or simply let it rust out and junk them or sell them now.
I am not doing anything on my 2005 Mountaineer with only 23,000 miles. Since my issue is on the roof and doesn’t really show, I am hoping the primer will hold up and I will deal with it if it gets worse. As I said, it my roof is aluminum and I still haven’t verified this, then even a repaint will end up peeling since only a few paint shops can paint this properly.
On the older vehicles, I am sure they are steel and you can get a good repaint, but unless you repaint the entire vehicles and that means taking them all the way down to the metal, there is a possibility you will have the problem repeat itself.
If they didn’t prepare the base metal properly or the primer is the issue and not the final coat, then unless you get to the reason for the peeling, you are only going to cover the problem with a new coat of paint. Like trying to paint over rust without properly removing it first.
I think we are all screwed by Ford and the only options are to either sell the vehicles to some one that doesn’t mind the paint issue because the bought the vehicle at a low cost or to drive them into the ground and junk them one day or give them to a charity and get a deduction.
Join us over at Facebook
(link no longer available, removed by Admin)
Join us there and make sure you all upload your photos to that site. The reason is that we have a better shot of having Ford and others seeing us there since Facebook is in the top 5 of the most heavily visited web site.
I am busy with my other sites, so it is up to all of you to take the ball and my lead on this and run with it. Keep posting complaints every where you can and even if it doesn’t help us personally, will help gain attention to Ford and what they are doing for their customers.
I have also spoken to a class action attorney, but so far, no one is interested in bringing a legal action against Ford. Maybe they don’t want to invest the time and money to bring a successful suit against Ford, not knowing if they could ever pay out on a judgement against them.
Just imagine the size of a judgement if every car or truck owner of Ford and Mercury come forward with claims. It could wipe Ford out.
Please take a moment and upload your stories and photos to our Facebook Group.
July 10th, 2009 at 10:33 am
Does anyone have any videos they can upload to our Facebook Group or to YouTube?
If you do, it would be great. I will be doing one of my Mountaineer and will get it up on YouTube first, then will upload mine to our Facebook group. The more photos we can get uploaded to our Facebook group the better. You can see some of the photos there now at:
(link no longer available, removed by Admin)
If you have any scans of estimates from body shops, letters from Ford, etc. you can upload those as well.
Lets get active people and stop complaining, Ford will do nothing, we are wasting our time, you need to get to work to get all of this out here on the internet. The more we can do the more anyone looking for a Ford vehicle will do a google search and come up with our complaints.
July 13th, 2009 at 3:12 pm
I would like to file a civil suit against Ford. I just bought a 2007 Ford Fusion 6 months ago and no one will help. I have filed a complaint with the New York State Attorney Generals office. I would also like to get a group of people together to file a civil suit. If your interested please respond. If I get enough people I will give you all my e-mail address and we can start to file.
I personally will not sit back and take this
July 17th, 2009 at 11:51 am
Well, you may have been misinformed. You can file a law suit yourself in either small claims court or civil court, depending on the amount of the law suit.
I have taken a number of companies and individuals to small claims courts over the years and it isn’t that hard to do. The fee is quite reasonable and you won’t need an attorney because small claims court is like a TV show and the judge understands that you don’t have an attorney.
I have posted some suggestions on this forum and you should really join us over at Facebook to add your support there as well. The only time you would need a number of people to file an action against Ford is if you wanted to file a Class Action and we would all be part of that class. Unfortunately, we have not been able to find anyone to help us file a class action.
One last comment, since your vehicle is relatively new, you may have relief under the NYS Lemon Law and I assume that is how you found this site. Why not check that out and keep bringing your car in for the repairs and if they refuse, file for relief under the law.
Some years ago, I had a Jeep Grand Cherokee which had problems during my first year and I filed for relief and they took the car back and refunded all but around $3,000 which I agreed to for the years use of the car.
Hope this helps, you can join us on Facebook at:
(link no longer available, removed by Admin)
July 17th, 2009 at 12:52 pm
I have a 2005 Moutaineer that the roof where the paint is and has been bubbling and peeling off for the last several months and it just keeps getting worse. I want to thank everyone for the information as I was about to have it reprimed and painted just to protect the metal, the area has started to rust. I will not waste my money at this time. I have owned numerous Fords throughout my car driving years and this is the first time this has ever happened. Thanks again.
July 17th, 2009 at 4:43 pm
Fusion Owner: Please call our office at 1-800 LEMON LAW to discuss your situation. Len is right; we may be able to file a claim.
July 19th, 2009 at 8:49 am
2005 MOUNTAINEER. GARAGE KEPT. SATELITE SILVER COLOR. UPON PUTTING ‘THULE’ ON ROOF FOR VACATION TO SHORE, I NOTICED ALL THE PAINT WAS BLISTERED AND PEELED ON THE ROOF. WHAT A SHOCK.
I ALSO CAN NOT BELIEVE FORD HAS SAID IT’S OUT OF WARRANTY, YOU’RE ON YOUR OWN!
IF THAT IS THE CASE, I WILL NEVER BUY ANOTHER FORD!
July 21st, 2009 at 9:50 am
I own a 2005 Ford Expedition that has paint blistering on the tailgate. Today I had a bodyshop owner take a look and he said that he looked at a 2006 yesterday with the same problem. I live in a town of about 10,000 people. Must be more than a fluke, don’t you think? Also, my husband and I have seen other Expeditions that are the same year in “Used” car lots that are for sale. It doesn’t seem to be a question to me anymore of why someone would get rid of a fairly new vehicle. It is very hard to swallow when a vehicle with only 50,000 miles has paint issues. I think the best bet is going to be to get rid of it and buy something other than a Ford.
July 23rd, 2009 at 5:05 pm
i have 2004 f150 lariat the rear end pass side just below the 4×4 logo started to bubble / blister ,it went from one to a lot the ford dealer told me if it rots threw ford will fix it… I did not wait I had a body shop try to repair / paint it after 3 times and still the bubbles are re-appearing . So hear I am with all of you??????? now the ? is what lawyer has the balls with so many stories to take on FORD CO. you want to support U.S. made but no one wants to support a paint problem. That is sad.
July 24th, 2009 at 5:27 am
I have the same issue everyone else described here. The paint on the hood of my FORD EXP 04 is bubbling and peeling off. I’m now afraid to even look on the roof. I’ll be joining you in Facebook, and posting some pictures. We do need to file a claim. I’m very upset on how the Dealer didn’t even want to recognize is a manufacture defect. They offer no help what so ever. Instead they try saying that it was the environment. This is not my first car and I have taken excellent care of this vehicle from day one. For sure will be the first and last FORD I ever buy.
July 25th, 2009 at 1:09 pm
Do you all know that the Federal Government has just started a new program that will give you a $3500-$4500 allowance if you get rid of your clunker and buy a new car that is fuel efficient?
Even though I have only 23,000 miles on my 2005 Moutaineer with the peeling paint on the roof, I am thinking of taking advantage of this program.
(Previously linked to the cars.gov website, which no longer exists, link removed – admin)
Full document is located here:
(Previously linked to the cars.gov website, which no longer exists, link removed – admin)
You need to act fast as it expires in November.
I may either get a quick fix on my room problem and tell them to just do a cosmetic fix and not a great job. Then trade it in on a new smaller and energy efficient Honda and the loss in selling it now would be recovered by the $4500 rebate.
You should all check it out.
July 26th, 2009 at 1:20 am
I have a 2003 Ford Escape, Ash/Gold like SOOOO many others who have posted on here. Exact same paint problem. I saw another, newer model with same color parked today…same exact problem. We are a Ford family, have been for many years; F250, Escape, Expedition and Excursion. We’ve had good luck with them all…except this paint problem. Since Ford can’t see their way clearly to admit/fix the problem, we may well no longer be a Ford family. What a shame!
July 28th, 2009 at 12:15 pm
Len: We have written about the cash for clunkers program on the Lemon Law blog. Make sure you understand the parameters of the program before visiting the dealer.
July 28th, 2009 at 12:34 pm
Yes, I see now that it is only for those people that truly have Klunkers that are worth far less then the $3500-$4500 the government rebate allows.
For some people on this blog, it could be a great out. Some may have a Ford with peeling paint, rust, 100,000 miles or more and a resale value of a $1,000, well for them this is a nice deal.
Couple that with the opportunity to purchase a new non-American vehicle with low interest rates on an auto loan and favorable pricing, could be the deal of the century.
Then I would love to stick it to Ford and post all the stories about Ex Ford customers switching over and see if they start to notice.
July 29th, 2009 at 7:29 am
I am also the owner of a Ford faulty paint job vehicle. I own a 2006 Expedition with paint bubbling on the tailgate and hood, fauling off in chunks! I’ve contacted several dealers who will admit “verbally” that it’s a Ford paint problem but yet won’t do anything to fix it. I’ve contacted the BBB didn’t get anywhere, I’ve sent daily emails to Ford and have not heard a word back. Needless to say this will be the LAST Ford vehicle I purchase, next one will be a Toyota!!
August 2nd, 2009 at 7:53 pm
My 2004 Eddie Bauer Explorer has THE SAME problem on the top. I was on vacation and looked out of our 4th floor room window to only see in horror the three softball size bald spots just below my roof rack. You would think a $16,000.00 car could keep it’s paint for five years. And eveybody wants to know why people are buying Kias. So much for craftsmanship.
August 6th, 2009 at 7:38 am
My wife has a 2007 Expedition EL. Yesterday I found bubbles in the paint of the rear lift gate, to the right of the license plate. After researching on the internet I came accross this site. Fortunately I am still under warranty. I will let everyone know how I make out when I go to the dealer with it.
August 6th, 2009 at 2:44 pm
Picked up my 2005 silver mountaineer from the body shop today. Body shop manager said that this has been a problem for years. He said he pulled a 3 foot strip of paint from the roof of my car. Said the initial paint job was done improperly; nothing to bond the paint to; feels Ford should have paid for it. I paid 60% of the cost. The job is guaranteed for the life of the car. Said the problem is particularly bad with light colored cars – gray, silver, white, beige, etc. They took the roof off to paint it. Not sure I am happy with the edges where they put it back, but I pointed it out to him so I will go back if I have to. Anyway, this is a little random, but just wanted the info out there. He did not take out the glass for fear of breaking it, so he peeled the seal back and it is still loose. He said it would go back down in the heat of the sun! If it doesn’t I will bring it back. I’m tired of this.
August 7th, 2009 at 10:41 am
My 2006 Ford Expedition is showing signs of rust on its roof. It appears the grooves hold water and its inside one of the grooves that currently shows signs of rust.
I do not understand the reason for the grooves on the roof line. There isn’t any form of drainage of water after a good rain.
August 7th, 2009 at 4:28 pm
So who took their clunker into a Ford or Mercury dealership? Their stock is going up, they are now going to get back on their feet and no one at Ford, the government or any consumer group is going to pick up on our cause.
I wonder if we can find a company or make it ourselves, rubber strips the size of larger then the grooves on our vehicles that can be cemented over the problem area. Would stop the rust and it would serve a purpose if you want to carry something on the roof.
I will check and see if the big auto supply companies like Whitney’s carry anything to cover or go on a roof.
Let me know if anyone here can located something.
Remember to join our group on Facebook too.
August 8th, 2009 at 12:40 pm
I have a 2005 Mercury Mountaineer… I too have paint peeling on the roof. It seems to be worse in the grooves. I never see the roof of my car but when my son was washing it I reminded him to wash the top of the car and that is when he noticed it. There also seems to be a little rust starting. Of course the occurs after the warranty period is over.
August 11th, 2009 at 8:27 pm
I have a loaded 2005 Eddie Bauer Expedition that has paint bubbling on the back hatch, like so many others. Is there any recourse? I bought my wife a Lexus today and hope this will be a better purchase.
August 13th, 2009 at 12:31 pm
My 2005 Explorer has value greater than $4500 so I was not able to peruse the “clunker program.”
At this point in time, I am going to drive the thing as is. I refuse to paint it, given the extensiveness of the paint issue. Eventually, I will trade it in for a new Subaru or Honda.
As the paint continues to deteriorate, I have thought of purchasing magnetic letters and posting on both front doors:
JUNK — PEELING PAINT BY FORD
and driving it around like that until I unload it.
August 17th, 2009 at 1:44 pm
I have a ‘2002 Ford Taurus. The inners vinyl/leather has peeled off of both rear doors and now the front pannenger door. Why doesn’t Ford replace these since it appears that it is a quite common occurrence?
August 21st, 2009 at 4:07 pm
I have a 2006 Grand Maquis which just ran out of the warranty. The roof of the car has peeling paint and now the hood has started. I contacted Ford and they will not do anything since it is out of warranty.
August 24th, 2009 at 8:00 pm
Own 2005ford 500. Paint peeling off around lower rear front panelboth sides and front lower sides both rear panels.Several body shop says its from improper painting.It was once repaired under warranty, the one side it started on. Since then the same side and the others have developed again. Ford won’t warranty the repair.
August 24th, 2009 at 8:07 pm
I owna 2005 ford 500. Paint peeling off on lower panel around wheel wells. Noticed several tarius’s doing the same thing. Ford repaired the driver side once under warranty. Its now returned and to all sides. Ford said that they will not warrantythis again.
September 2nd, 2009 at 5:10 pm
I have a 2003 Lincoln Navigateor with rust HOLES in the roof..2 places plus the area under the top lift gate. The dealer will do nothing…says a new roof is $4000.00. How do we get the lemon law to take care of this or a class action law suit?
September 8th, 2009 at 11:23 am
I have an F-150 Supercab Lariat. The paint started to bubble on the hood above the grill. The local Ford dealer has claimed there is no way that Ford will cover this issue. I have a few friends with the same problem. Call Ford and make a complaint!
September 9th, 2009 at 4:05 pm
bought a 2000 mustang in 01′. first few years went by without any paint problem. then i started noticing little slits on the roof. by being in the heat overtime they began to blister out. i took the vehicle to ford and they refused to do anything about it. their excuse was “heat does that.” my dad finally got mad because it was getting worse. he drove down there himself and demanded something be done about it. turns out the warranty expired the day before and they refused to go back on it to fix the problem.
we had a bad hail storm a few months ago. the hail hit the blisters and chipped off the paint revealing rust… a insurance guy came out and said it looked like the damage was self inflicted (they don’t know how to adjust a “damamged” vehicle) so i have to wait for them to send out a “expert” to examine it… i missed out on the cash for clunkers because of all this crap so i’m kinda mad.
September 10th, 2009 at 10:05 am
Wow – I wish I had found this site before butting heads with our local service guys… I, like many of you, am now the proud recipient of a vague verbal quote for repainting the blistered/bare roof of my 2004 Ford SportTrac. Corporate customer service was a waste of time. I’ve now been spending the last hour or more reading all of your posts… I just filed a complaint with the FTC. Whether it goes anywhere or not is anybody’s guess, but it made me feel better. Guess I’ll file with the BBB as well. The fact that they issued an internal document about this known issue but wont address it publicly is ridiculous, and I hope we all are able to find some type of resolution. I agree with the large bunch of you who will never buy Fords again… Sheesh.
September 10th, 2009 at 12:52 pm
I have a 2003 Excursion with paint cracking, chipping and peeling all over the hood and roof. I called 2 different dealers (including the one I purchased it at brand new) and was told there was nothing they could or would do and that Ford would not do anything either. I have to get it repainted or it will just rust out. Thumbs up to Ford for their great customer loyalty!! We have two 50K+ vehicles at our house and have owned many prior to this but we will NEVER purchase a Ford again!!!
If anyone finds a sollution please share the info!!
September 10th, 2009 at 12:54 pm
I have a 2003 Excursion with paint cracking, chipping and peeling all over the hood and roof. I called 2 different dealers (including the one I purchased it at brand new) and was told there was nothing they could or would do and that Ford would not do anything either. Thumbs up to Ford for their great customer loyalty!!
If anyone finds a sollution please share the info!!
September 12th, 2009 at 10:19 pm
I own a 2007 Mustang Gt, Paint problems bubbling under hood in several areas. Ford put out a TSB on this matter # 06-25-15 Aluminum body panels corrosion service tips Dealer uses an outside vendor to do there body work and according to many they don’t follow the srevice procedure and rust returns. Body shop workers tell that they grind the area prime and paint and there are no warranty’s only what the DLR offers. The prossess cost $300. only to do the inside of the hood, no guarantee. When it happens again Ford spends more Money. Just think if Ford aquired an out side vendor to supplie a product like a Carbon Fiber hood like Seibon it will only cost them the price of the repair once, and it will make them look good. Right now there looking ugly.
September 13th, 2009 at 6:11 pm
Same ole story…2005 Eddie Bauer Explorer…paint peeling and rust forming. We took the vehicle to the local dealer, they said “never seen anything like it before.
“. Yeah, OK. I asked him to write it up since the paint warranty was just out (in years only, low miles) and asked what Ford was going to do about my situation. The service mgr stated that since the paint warranty had expired, the repair was on me. I then produced a copy of the Ford Service Bulletin which I handed to him to read that Ford admitted to a paint defect that they actually built into my vehicle. At that point it went into a stare-down as to who was going to blink first. Long story short, we will never purchase another Ford product…
The service manager did apologize that he couldn’t help me… I will post on the Facebook page and would be happy to take on a corporate giant that states they hold Quality leadership…untill it comes time to stand behind their product. Shame on Ford, shame on the dealers and salespeople that knowingly sold me a vehicle with inherent defects.
September 17th, 2009 at 4:25 pm
I have HUGE rust spots on the top of my ’03 Ford Escape where the paint has all chipped off. In other spots – back around back glass, front above windshield and again on top – huge chunks of paint are peeling off. My otherwise nice looking vehicle is turning into a piece of junk!
I’m going to file a complaint to: https://www-odi.nhtsa.dot.gov/VehicleComplaint/ since my local Ford won’t claim responsibility…
September 18th, 2009 at 2:22 am
I am very discouraged after reading all the complaints about Fords defective paint jobs. I am equally outraged with the understanding that ford will not do anything about repairing them. The first truck I ever owned was a ’69 Ford F100. I purchased it in 1979 after I graduated from high school. Since then I have had many Ford trucks. I have never seen this kind of problem on any car or truck that I have owned. I am the proud owner of a 2001 Ford F150 super crew that I purchased from Kip Killmans Tyson’s Ford. I took the truck back to the dealership to ask if there was a recall for the paint job and the just laughed because of the age of the truck. That was two years ago and the paint continues to peal off in bigger and bigger chunks.I am a carpenter and I would be out of business if I produced products with defects like this. I am tempted to sit in front of the dealership with a giant sign in the back of the truck offering to show any potential customers how ford stands behind their products. Maybe that will get some attention. One or two lost sales will get someone’s attention and then maybe my truck will get some. I will post pictures on the facebook site for all to see. Thanks for this site, disgusted in northern Virginia
September 19th, 2009 at 5:26 pm
Mine too…. 01 Sport Trac, cracking, peeling and bubbling. Glad to see that there is a reason, but not so much that Ford isn’t willing to do anything about it. I am waiting for a response from Ford, but after reading all of these stories, I am discouraged that they won’t step up and recall.
September 21st, 2009 at 4:41 pm
I too own a 2003 white Ford escape. It has had “patch” work done over the windshield, back hatch and roof 2 different times. Then it bubbled up around the rear fender well and now has 2 holes through it. Estimated Cost of repair THIS TIME-$1,000!!! On top of that, the body shop said if they fixed it, it would just look like that again by next year. I called the 1-800 # for Ford. They said no-one else had complained. You know as well as I do after reading this, that is a lie.
FYI: The silver is defective too.
September 22nd, 2009 at 7:04 pm
2003 Expedition Large rust blisters above license plate. A $45,000 vehicle shouldn’t do this. I check every Expedition I see and 80% have the same blistering. Perfect example of why the US car makers are having issues. Quote of $600 to fix. I’ve heard the body shop fix will only last 3 or so years. This may be a job for duct tape. 🙂
September 22nd, 2009 at 10:47 pm
Just sent back a 2008 Mustang replacement hood for my 2005. It arrived at the body shop with “Filiform” corrosion. Once that starts it can’t be stopped. So anyone who thinks Ford has corrected this problem, or cares, think again. This hood,were it on the original car, would still be under warranty but still, the only fix is a new hood and that’s no guarantee.
September 24th, 2009 at 11:31 am
I have a 2003 ford explorer sport tract and the Paint on the top I noticed the other day is gone and a strip about 2″ wide and 12″ long is nothing but rust. With all these problems with paint when is ford going to live up to there promise or should I buy something from toyota next time.
September 25th, 2009 at 12:56 pm
Update on what I am doing…
Brought my 2005 Mercury Mountaineer back to Ford, who took over the Mercury dealership in my area and filed a formal request for action from Ford. The service manager was very nice and understood that I knew nothing would be done by Ford, but needed to get this done so when I take them to small claims court, I had proof in writing of their denial for repair.
I would advise all of you on this board to do the same. Have something in writing, do not even bother to call Ford’s Customer I Don’t Care Line, you will not have the proof you need.
I asked the dealer to also print out the refusal he received from Ford. I am not trying to determine the proper address to put on the summons when I go to small claims court so I can file the action. I also have a written estimate from my body shop which comes out to $1700, since it is the roof and now the rear door that has the paint issues, at least for now.
I am printing some of your complaints and other information from our Facebook Group, this will support my claim that Ford knew of this problem years ago and have been refusing to live up to their “Implied Warranties” on their products for years.
Read more about Implied Warranties here:
Has anyone brought Ford to court here? If so, what address or information did you use for your law suit. If no one has, I will post the information once I have it. I will be working on this, this week, so will post more info here and on Facebook at that time.
September 26th, 2009 at 8:29 pm
I bought my 2005 ford mustang gt in november of 2004, It only has 13000 miles on it. I noticed in august 2009 my hood is blistering. I went to a ford dealership on 9/10/09 and they said that a ford rep. will be in next week and they would call me, they never called me. So I went back to the dealership and they said he couldnt make it in last week and that he will be in the week of 9/21/09, still ford didnt call. ford also said my cars paint has a 5yr. unlimited mileage warranty. My warranty ends in november 2009
September 27th, 2009 at 9:08 am
I have 2005 EB Explorer. Just noticed paint peeling off the roof just in front of the luggage rack. It’s where the sun roof would be if I had one. Also peeling off the edge of the tailgate. Like you all, the local Ford Dealers says sorry not our problem. I just can’t believe that FORD is taking this stance. Carmax says they will give me 12500 for it. I wasn’t planning on buying a new vehicle, but after reading this page. I’m considering it. Oh and Ford if you are reading this, my money will be going else where. I will not be buying a Ford, Mercury or any other Ford product. Count on it!!!
September 29th, 2009 at 6:34 pm
I am making a copy of all complaints listed in regards to paint problems and i am going to send it to a friend in Washington. These big car comp. can get away with almost anything as long as they can, if all people that post there problems called the manufacture of the vehicle (FORD) and this problem has been recorded the Government Agency will have proper ground to have Ford issue a recall on there paint process and repair vehicle with such problems.
Email me with a short note about problem and DLR help if any, and the frustration our going thru and i will attach them to the list of others that will be forwarded to Washington.
September 29th, 2009 at 6:47 pm
Post # 244 MIKE call a different DLR even if you have to travel some what make an appointment over the phone and keep it call the Ford Customer service first and tell them about the problem they will put pressure on the DLR’s to look into this ASAP . Trust me Ford is cutting there ties with a lot of DLR’s who don’t comply with there way of doing business. Get it logged in with Ford C.S and they will call o DLR and set up an appointment. Email me with progress
September 30th, 2009 at 3:43 pm
I JUST BOUGHT A 2009 FORD F-150 IN MAY 2009. I JUST FOUND A PLACE ON THE DRIVERS ROOF SUPPORT WHERE THE PAINT IS PEELING. THE DEALER/ MOUNTAIN VIEW FORD AND THE FMC BOTH STATED THAT THE PAINT IS NOT A WARRANTY ITEM AND REFUSED TO FIX IT.
WHAT A RIP, WHAT CAN A WORKIN MAN DO ??
October 1st, 2009 at 1:28 pm
I will be taking Ford to small claims court soon. I am writing Ford a last letter requesting them to take care of the peeling paint issue and a notification I will be filing a law suit in small claims court if they do not take me seriously.
I will of course need those of you that have a similar issue to help me win this case. I will need a notarized letter that states your situation as well and will be happy to email you a template you can modify. Basically these sworn statements from others will help me prove this is a widespread issue at Ford.
If I win this case it will serve as a landmark case that Ford has admitted this problem or is liable for the repairs. I will then make copies of the judgement and either prepare a PDF that you can all download or send you a copy to those of you that want to participate in my action.
Again, we need to get a grass roots effort going. No attorney will bring action against Ford because of their financial condition now. If we stick together and if I can spearhead this action at my expense of time and money to do so, I will help all of you that want to be part of it.
You can email me directly at: email@example.com and I will work on a sample letter that you can change into your own words, take it to your bank, have your signature notarized and send it to me in the mail.
You should also make copies of this letter, so that each one of you that might also want to go to small claims court can also walk in with the same proof I will have, plus hopefully the judgement in my favor on the same case as yours.
I was able to find the information on Ford’s New Jersey Agent by going to the New Jersey Secretary of States web site and paying a $5 fee to get their Business Entity Status Report that shows their New Jersey agents contact information. I will file the suit under Ford Motor Company c/o their agent.
For those of you thinking of doing the same thing, email me and I will send you a PDF copy of the report I got from New Jersey so you can see what it looks like.
I am in this for a win, want to stop being a victim? Join me now. I will also post this on our Ford Peeling Paint group on Facebook and will upload the PDF document there as well. If you haven’t joined us on Facebook, you should. You can find our group at:
(link no longer available, removed by Admin)
October 1st, 2009 at 1:37 pm
I decided to upload the report I was able to get from NJ Secretary of State so I knew who to name in the law suit. You can view it or download it at:
(link no longer available, removed by Admin)
This is for the state of New Jersey only, you will have to find the correct information to sue them in your state. By they way I will be suing them for $1700 or more. I have an estimate from my body shop to repaint the roof and the rear door which is also showing signs of peeling. I will add on legal costs as well and maybe the cost to rent a car while my vehicle is being repainted. This could be well over $2,000 and you should do the same.
October 3rd, 2009 at 3:30 pm
Went back to dealership again, They gave me a little attitude and told me take it up with ford. I called ford and they said that there is nothing they could do, They also said it is my problem now.
October 7th, 2009 at 11:40 am
Hey guys…I have 3 people really interested in taking Ford to court.
Want to get even, take part in my effort to take them to small claims court and establish a precedent. If I can prove in a court of law that they know of the issue and a judge rules in my favor, we all win.
If you want more information email me directly and I will send you the information on what you need to do. Basically it means sitting down at your computer and putting a statement together (similar to what you have written here) and have it notarized at your bank or any notary.
Send it to me with some photos of your damage and let me take these to court to prove it isn’t simply random problem, but rather a larger and widespread problem that Ford has had for over 10 years.
With two class actions against them years ago and their payments back then of many millions of dollars to correct these defects, I feel confident of winning this case in court.
I will share the details with everyone and give you a step by step guide on how you can do the same.
Help me, help you…email me at: firstname.lastname@example.org and lets take Ford to Court.
October 8th, 2009 at 8:41 am
I have a 2007 Mercury Grand Marquis and the paint is peeling off of my roof in large chunks. So far neither the dealership, Ramey Ford, Beckley WV nor Ford customer service have given me any hope of having this defect fixed. The paint has a 36,000 mile, 3 year warranty, while I have not had the car 3 years yet, I am over the mileage. I have an appointment today to meet with the Ford Factory Rep at the dealership, but he has already been told about my problem and the Service Manager told me not to have false expectations – it is out of warranty. But I feel like I have to take each step they ask me to. I notice most of the complaints listed here are older than my vehicle – are there other newer vehicles out there that are having this problem?
October 11th, 2009 at 6:04 pm
My 2005 Escape has started to peel at the top of the lift gate door and will spread. The Dealer said, “How many miles on the car?” I say “what is the difference, Ford painted the car.” They sent me to the repair shop where a manager took pictures. Of course, no calls and the pictures were lost. New pictures and no calls to me. Surprise! We purchased 2 Fords and they will be our last. Good Luck all.
October 14th, 2009 at 9:19 pm
I have loved Ford vehicles all my life, call me weird but I do. In any event, I switched to GM vehicles as I got older but after some research, found that my beloved Fords had significantly improved the corrosion issue. My Windstar was fine and felt that finally it was true Ford and finally figured it out. Now I have a 2003 Ford Escape which is really a great vehicle. However, I like many others am experiencing the bubbling and peeling paint, on the hood, on the doors up near the window, and I noticed some blistering around the driver’s side back wheel well. Strange but I had not noticed this before. Upon further inspection it seems the corrosion issue is much worse than I thought and appears to be coming from the inside out. When I asked about this at the dealership they as much implied that I had replaced that part of the vehicle. I have not had an accident or any type of body repair work done on my Ford Escape. I believe the corrosion warranty is somewhere around 5 years and since I don’t go running my hands along every inch of my vehicle this is something that I didn’t notice until it started appearing on the surface of the vehicle above the wheel well. Since I am just now looking into this, I am not sure what I will or can do but, it’s good to put in writing.
October 14th, 2009 at 10:42 pm
Post # 17 , Went round and round with Dealer regarding Paint Peeling on 2004 Ford Expedition. I finally came to terms with the owner of the dealership and he offered to pay 50% of the fix. I took it as there is little recourse in Canada to have government or the legal system act on the consumer’s behalf. I will vote from now on by not ever purchasing a Ford Product again. Anyone reading this should heed the other posts listed above. My time is better wasted watching bad hockey games.
October 18th, 2009 at 2:25 pm
I have further information for this group and posted it to our Facebook Group as well. Found the 1999 Texas Supreme Court Ruling regarding a class action law suit against Ford regarding peeling paint.
Unfortunately for the class, due to improper work on the lawyers side, the court ruled that the “class” as formed did not meet the criteria of a proper class and they would not rule on this case.
The reason for you to look or download the 15 page ruling is because it gives you the details on the problem. I will take this to small claims court with me and prove that this problem has been ongoing, that Ford knows about the problems and that they are caused by their lack of using a paint primer and changed their process to an E Coating (electrostatic coating) and simply paint over the electrostatic coatings.
Unfortunately paint does not adhere to this coating properly, paint is subject to the delamination when exposed to ultraviolet light…yes that is the sun. So knowing this, the have continued to use this process over the years to save money on priming the vehicles.
No wonder, we have had so many problems and Ford will do nothing, if they did, they would be admitting they know about the issue and continue to process these vehicles the same way.
So, guys and girls, forget about Ford to help you. They know the problem, they have sent out service bulletins with cautious wording to dealers (they don’t want to tell them the truth either if taken to court it could be used against them).
Join us on Facebook too and upload your photo files. I have received two notarized statements from two of our group members and although I would like more, it might be enough with all the information I now have.
I have decided not to even bother sending another letter to Ford to let them know I am taking them to court and will file my law suit this week in the Freehold, NJ court.
October 23rd, 2009 at 8:53 pm
I bought my 2003 Escape Limited from CarMax in Tampa, Fl. in mid-’06. The vehicle was in like-new condition with 30k miles. They provide only a 30 day warranty. About 5 months later I noticed a large chip was blown off the roof just above the windshield and in front of the sunroof while hosing it off. I called CarMax and they said to bring it in. I did, and they agreed to paint the entire roof and gave me a loaner for 5 days. GOOD COMPANY. No charge. A few months later chips started blowing off the front edge of the hood. I went online and found a site like this one where many similar issues were noted. I went online w/ Ford customer service and, after several exchanges I was told to take it to a local dealer – Autoway Ford, Bradenton, Fl. A young punk in the collision dept. insisted it was damage caused by stones. b.s! A letter to Ford went unanswered. The web people said nothing would be done. A second visit to Autoway a few months later with a senior guy admitted it was a factory defect…and that the punk was fired. Now I have a softball-sized chip on the hood and a large chip on the rear hatch. I’m afraid to wash the damn thing. I bought a deflector for the hood to hide the dozen smaller chips but nothing can help the other defects. Looks like we’re all S.O.L.
October 27th, 2009 at 3:58 pm
Everyone that gets this message…go over to the CNBC blog today and post your complaints there about Ford. The blog deals with the new Consumer Reports that says Ford’s quality is the best out of the American companies and the same as the imports.
Apparently they didn’t see all the complaints about peeling paint. I just posted info there, you should all do the same. You will have to register on the site to do this, but should only take a moment to do so.
Here is the link…go now and do it.
(link to cnbc.com/id/33494204/comid/1/cache/370#comments_top no longer valid, link removed)
Maybe we can get some national attention.
November 2nd, 2009 at 3:51 pm
Did my part on the CNBC blog. Some idiot (a Ford plant?) tried to poo-poo your complaint. We need all of you folks to flood the CNBC blog with comments. The sign-up was short and easy.
November 2nd, 2009 at 5:20 pm
I was told about another web site with complaints like ours. It deals with the peeling paint on the Ford Escape and it appears it is as bad as all of our experiences on the other models of Ford and Mercury’s. You can see it at:
There is another link on this site to more peeling paint issues. One started on the Mercury Mountaineer, same issue as mine and others. Check them all out and register at this site and leave your comments. You can also upload your photos here as well.
Unless we do more then bitch and moan, nothing is going to get done. We don’t need you to join us in a march on Detroit, but do need you to take the time and help us through your support.
November 2nd, 2009 at 7:36 pm
Another report on CNBC about Ford and the profits they announced for this quarter.
Register at the CNBC website and you can then leave your comments about Peeling Paint as I just did. This article will be read by thousands of people. Gives us a chance to get heard. Go to:
November 3rd, 2009 at 12:43 am
2003 Ford Excape-Paint started peeling off roof shortly after it was out of warranty. Ford denies it is a workmanship, materials, or prossess defect and refuses to do anything about it. When it comes to paint Ford Quality is NOT JOB 1. From all the same related paint defect complaints it looks as though they have done nothing to fix the problem. LET THE BUYER BEWARE
November 3rd, 2009 at 3:10 pm
Part of the problem may be the notice options and email system on sites like this. You can opt out of getting updates, and even if you accept them, they can often be delayed for days.
Put my two cents worth in on the new CNBC post.
We have identified that one ‘target’ for the peeling paint problem is exactly what we have–2003 Ford Escape, light gold/beige metallic color. From the number of postings this seems to be a high risk vehicle.
November 5th, 2009 at 8:10 pm
I have a 2003 Ford Expedition. I had pait buble in the hood back in 2006. The dealer said it was not covered since to be covered under the rust warranty it had to go through the metal. I had it fixed under my funds by the dealer. The problem poped up again in the tail gate. This time I took the car to a body shop that took care of it. Today, I went to the deler to get the car service and they found that rust in the roof under the racks had eaten all the way through. Water now gets in the cab!. The dealer and Ford both said that it was now not covered since the car was 6 years old. We live in So Cailifornia and it is incredible that a 6 yr old car has rust. I found lots of other owners with same problem on line. I also read the tech service bulleting from Ford where they ackowledge the problem is at the factory. I am interested in class action suit.
November 6th, 2009 at 1:13 am
I decided to sand down the rusted area on my 2005 Mercury Mountaineer with 330 emory and then primed it with a gray build up primer. Gave it three coats and it looks like two bandages now, but at least I have stopped the rusting for now and it is on my roof so no one can see it.
I uploaded the images and details to my Picasa album online and will post it to the forums and blogs. Until we can get a resolution from Ford, this might at least prevent any further rust issues. The total cost was around $8 for the can of paint from Pep Boys and about 30 minutes of total time to do it all. I may even attempt to get the matching spray paint for my car and see if I can get a close match. At least on the roof, who cares.
Go to: (link no longer available, removed by Admin)
To see what I did.
You all may want to try this yourselves, was not hard to do and looks pretty good, will see if it holds. There are instructions on the paint can as well.
November 9th, 2009 at 2:28 pm
Yes everyone, #258 David is right…….we are all S.O.L. We recently had our car roof and hatch painted by at “mobil painter” a few months ago which saved us some money on the paint job. Wonder where the next chips will show up? We will never buy a Ford product again.
November 10th, 2009 at 8:36 am
I did meet with the Ford Factory Rep and the manager of the dealership concerning my Grand Marquis. No help at all – just as I suspected. “Nothing they can do for me”. I also responded to the Ford suvey I was sent after I called customer service. I explained my problem and the results – I have had no respose yet – and it has been over a month. I will go to the CNBC site and post my story there.
November 10th, 2009 at 5:12 pm
i also have problem with paint peeling on my 2006 mustang . I Noticed it under my hood this car has 8400 miles, never seen rain or snow garaged and babied dealer and ford said its out of warranty I hate to say because i always buy fords but this is the last ford i will ever buy. can anybody tell me what the warranty on ford paint is, i was told 5 years
November 16th, 2009 at 9:13 pm
Warranty on paint is allegedly 5 years from the you drove off the lot. Lately it’s whatever Ford wants it to be depending on the circumstances. My 2005 Mustang is corroding causing blistering along the front edge of the hood . They will not cover it because the metal (aluminum)must be perforated which is next to impossible to happen. Everyone on this site is out of luck. As a side note, I have a 1957 Thunderbird in original condition with no rust or corrosion (other than minor surface rust under the car). It has had one repaint in 1988. Makes you wonder how Ford could have forgotten how to paint a car.
November 17th, 2009 at 7:57 am
I was told the warranty was 36,000 miles or 3 years.
November 28th, 2009 at 10:48 pm
I have a 2007 Grand Marq and while washing it the other day half of the roof began to peel, it wont be long and all will be expossed, I have no luck with the dealership either….how pitiful is it that a car less than 2 yrs old had to have a new paint job!!! I will be seeking the help of a private attorney to try and get this taken care of but I am not hopeful. I will keep checking post if anyone gets a response or has a solution please keep us informed, just goes to show how much research you should do before buying a car…just sad to say that its made in the USA!!!! Makes us oh so proud!
November 30th, 2009 at 8:54 pm
I have a 2005 f250 with a rotted out rear bumper and bubbles on both quarter panels. I have worked for a Ford dealership for the last 19 years as a Service Manager and the last year working for Honda. My point is I know why Ford and others american car companys will suffer for their lack of concern for thier customers. Honda takes care of most of these kind of concerns, where Ford does not. It is easy for me too now see why Ford is having problems. Most people on this blog dont have anything coming from ford. But those who do will not be taken care of. As far as most of you saying they will never buy a Ford again! so what! Ford does not care because for every one saying that someone at chevy or dodge are saying the samething about their car or truck from them. last time I checked no one is going to walk. so heres the deal. those who have a warrantyable position complain hard and keep after them. we together can win if we are persistant. I will call Ford every day to get my truck fixed per their warranty.
December 6th, 2009 at 11:00 pm
I have an 06 explorer and the paint is blistering on the front of the hood. The TSB (not that it will even help) is only for the vehicles up to 2005, but clearly the problem goes beyond that. I contacted Ford and they told me the warranty is only 3 years or 36,000 miles.
December 19th, 2009 at 7:57 pm
I have a 2005 Ford F150 FX4 painted Black. It has around 57,000 miles on it and was purchased new. This fall I noticed that the paint had started to flake or chip off under the gas door. My uncle who lives roughly 30 miles away bought a new 2006 Ford F150 FX4 (also painted black) and during our annual gun deer season in Wisconsin, we noticed that his Ford F150 FX4’s black paint is flaking or chipping away in the EXACT SAME SPOT UNDER THE GAS DOOR as my Ford F150. I have also noticed paint peeling or flaking off from underneath the front doors and under the front bumper. By the looks of this site and all the replies, Myself and my uncle will be SOL on getting anything done with the defective paint job on these Ford trucks. FORD TOUGH? YEA-RIGHT! I will be looking into the matter “just to see” if anything will be done with my bad paint job on my Ford F150 and if it is not corrected, I will be buying a Chevy or Toyota here on out!
December 31st, 2009 at 5:09 pm
I have a 2000 Ford Mustang convertible. The paint is peeling off in large sheets. There is a spot between the windshield and roof that is rusting and paint coming off. It is very expensive to fix and have a new paint job. It is the first and only time I will buy a Ford or any GM car. Is it any wonder the car industry is going out of business in the USA. They do not produce quality automobiles. If you want a quality car you need to look to foreign automobiles. At least they stand behind there product.
December 31st, 2009 at 5:49 pm
2006 Ford F-150 4×4 crew cab 5.4L triton, Great truck, its runs great no mechnicle problems what so ever. But the paint under my gas cap inside the door is peeling like every other f150 i know, i really do not like peeling paint or rust. If ford does not fix this problem i will be selling the truck and bying a Toyota Tundra like i should have in the first place. This is my first ford, and more then likely my last!!! The has peeled all the way to the steel, this is not rite, my truck has 40000 miles.
January 6th, 2010 at 2:19 pm
Just a fast update…one of our group Shawn H, took Ford to Small Claims court on Dec. 15th and won his law suit. I had two notarized statements from two of our group members regarding there problems with photos that I sent to Shawn as well.
Last week I filed in Small Claims Court in New Jersey and will be suing Ford for the maximum amount in my state for $3,000. The cost to do this is only $22 and to file is quite easy and there is a one page form you complete that asks for the names of the two parties involved and what it is all about. That is only a small area about two paragraphs.
The court will send out the summons for appear in court to both parties and of course as indicated here and on our Facebook Group, Ford/Mercury Peeling Paint, the proceedings are usually handled by an attorney who has volunteered his time to the courts.
Small claims court is a great way to get these guys to man up and pay for the repairs. Make sure to collect all your information before going to appear in court. This means print outs from this group, our Facebook Group, links I have posted here and on Facebook to authorities that claim this is a widespread problem, the Technical Service Bulletin sent out to Ford Dealers about the paint issue and more.
Take photos now and before you go to court so you have proof to show the judge what is going on. If any of you are looking to do this and stop wasting your time with Ford, you can let me know. If each one of us helps each other with a statement that they too have the same problem, gets it notarized, we can pass it to each other as sworn testimony to show in court.
Print out from the internet can be challenged, but a sworn notarized statement is considered valid. Let me know if you are interested in doing the same as Shawn and what I am doing and we can help support you all.
If we can get a ground swell of law suits, maybe Ford will take notice of all the negative publicity and now that their stock is so high and going higher and their sales are up over 35%, they may even try to find a way out of this mess for all of us.
Bitching and moaning on the internet is fine, but no one is going to send you a check in the mail unless you become pro active and take these creeps to court.
The chances of you winning is in your favor. By the way, if you haven’t going to your Ford Dealer and got a written turn down from them, you should. Ask them to put your claim into Ford and then give you a print out of Ford’s refusal. Also go to your local body shop, explain why the paint is peeling and ask them for an estimate on the cost to strip down the areas effected to the bare metal and totally refinish it.
You will need these in court. Also note any dates you called Ford’s Customer Care line and were turned down. These are the things you will need to prove your case in court.
Remember to join us on Facebook
(link no longer available, removed by Admin)
and also the Lemon Law group as well.
You can email me directly if you want to send me your statements, notarized about your peeling paint. I have not gotten my date yet to appear in court, but will keep you all posted.
January 8th, 2010 at 6:36 pm
Well mine is a 2004 Grand Marquis LS. Pretty much same story. Paint above front windshield, on hood, and around back windows. I think I like the small claims court route. I once had a Grand AM, paint started peeling, took back to dealer and as quick as that, it was re painted. So guess it just depends where you buy it. However, as many of you have already stated, “I will never buy a Ford again”~!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
January 8th, 2010 at 6:43 pm
I hope all of you with small claims suits will win against Ford. Good luck, Len. As for me, I traded in my peeling behemoth for a new KIA Sportage — 10 year warranty on the powertrain — 5 yrs. on most of the other usual stuff. I couldn’t stand looking at the peeling paint on the 2005 Ford Explorer any longer. No sense wasting time painting it because the problem affected most of the vehicles in several different spots — too much of a hassle to deal with. Plus, the vehicle had other issues and needed repairs. I only got $7,000 for it; it just rolled 70k miles. Interestingly enough, the KIA and Ford Dealerships were side-by-side, and the top Ford Manager was running the show on my sale. I haggled for 4 hours with them to get the minimum trade-in price and price on the new vehicle that I wanted. It was worth it. I can now put this Ford issue behind me. My 4th Ford was my last. Best of luck everyone. Just don’t ever buy another Ford and tell everybody you know (internet, phone, etc.) about Ford’s refusal to stand behind their product and make a problem right with its customers.
January 8th, 2010 at 6:48 pm
I wanted to add one more thing that most of us may not think about. My original warr was about up and bought an entended warr. I paid $3000.00 for what I thought was pretty good. Actually it is good as I have already had problems that had to be fixed. AmTrust/Warrantech has somthing with Pep Boys that will wave the $100.00 ded but Ford does not wave the ded. Anyway, unfortunately this company does not cover paint problems as I read though my policy. So buyer beware. I don’t know if there is an extended warr out there that does cover paint problems but if so I wouldn’t mind someone posting this for the future of all of us who are now dealing with headaches and embarrassments.
January 11th, 2010 at 1:19 pm
TAKE THE TIME AND SUE FORD IN SMALL CLAIMS COURT….
Imagine the publicity if we can get 20 people to sue Ford in Small Claims Court in the same month?
I am scheduled to appear against Ford on February 25th at 9:00 AM, unless they request a new date. This comes out on a Thursday, and from what I read, the end of the week is the best time to have them appear in court. Friday is better…the regional reps, don’t like to go to court the last day of the week.
I would love to see an effort from all of you that have posted here and see if we can’t get them to notice us. At that point if we can get a number of law suits going, we can send out a press release to the major media that our Lemon Law and Facebook Groups have organized and intend on suing Ford, one by one if necessary.
I will make myself available to help anyone that needs it and will keep posting instructions and updates here and on our Facebook Group. If you haven’t joined us on Facebook yet, please do so, this way we can have a handle on how many of us are actually victims of Ford at this time. The more of us the better when we try to get some media attention.
If you have friends of know of others, please let them know about our efforts and have them join us too.
Once again our Facebook Group is:
Ford/Mercury Peeling Paint Complaints
(link no longer available, removed by Admin)
January 14th, 2010 at 8:47 pm
I also have a white 2005 Ford Explorer Eddie Bauer Edition with 65,000 miles on it. It has been kept in the garage most of the time, as I use my Chevy Cobalt to run errands. After having the Explorer washed, I noticed huge pieces of paint wash down the side of a window. I climbed up to see that the paint in all the grooves on the roof had disappeared, and rust was present. I got estimates from two dealerships and a local collision repair place, anywhere from $500 to $650. Of course, the car was not covered under the extended warranty I had purchased. Obviously this is a recurring problem. I am planning to complain to the BBB and Ford. I can’t believe Ford will not acknowledge the problem and fix this for us. I will not buy another Ford!
January 16th, 2010 at 1:50 pm
I own a 2005 Merc. Grand Marquis. It has a gold color and the paint is bubbling up on top of the front fenders, along the hood. I have not talk to ford yet or the dealer. I thought I would check the internet to see if Ford had a recall on the paint and found all the complaints. Looks like no help from Ford. You would think that after all the declining sales of the big 3, and all there customers moving to other car companies they would start to treat there customers better. I would like to buy American cars but there quality is just not the same.
January 24th, 2010 at 1:15 pm
2004 Explorer and roof pealing, Ford body shop said it will cost you? Not covered by any recalls and or warranty!
January 25th, 2010 at 4:56 pm
Ford called me today and offered me $1700 to call off the lawsuit. I told them I would accept it but wouldn’t sign a release for any future damage or peeling paint, only for the current problem. They wouldn’t agree, so I told them I would see their Regional Rep in court on Feb. 25th.
I am suing for the max allowed in Small Claims Court of $3,000. $1800 for the current damage and the rest towards future repairs that will be required. I am not sure if the court will award me for “potential issues”, but I told them there are already signs of peeling paint from other areas of the SUV.
He told me it was simply a good will customer service offer and they do not admit to any wrongdoing. I asked him why they waited to make the offer and that I had to sue them for their customer service offer came in. He didn’t really care what I had to say and admitted he never even read the material I faxed over to them.
It is a nuisance claim for them…Take these SOB’s to small claims court. For a little bit of time and a few bucks, you too will get the call with an offer.
Make sure to get a couple of estimates from area body shops to back up your claim.
February 3rd, 2010 at 3:30 pm
I have a 2005 ford expedition and paint is bubbling on rear tailgate ,all over.I called about this problem in 2007 and they told me it has to rust all the way through in order for ford to even look it. I will never buy a ford product ever again.Sooo disappointed .Toyota,Honda …. here i come.
February 4th, 2010 at 3:53 pm
I have a 2006 Expedition with bubbles/blisters forming in the paint on the front edge of the hood. The dealership told me the issue is not covered under the 5-Year unlimited mileage warranty because the only corrosion that’s covered is if a “sheet metal” body panel is perforated due to rust. Since the hood is aluminum, it’s not covered. The service manager at the dealership could not even say it with a straight face (how can you blame him). I called Ford Customer Service and got exactly the same answer. Unbelievable! The sad thing here is that I really like this truck and I’ve always had good luck with Fords – this is my 2nd Expedition. I naively thought that Ford would stand up and do the right thing, but I was dead wrong. After being treated this way, I will never by another Ford and I will certainly discourage anyone I meet from buying one as well. What a shame.
February 8th, 2010 at 3:10 pm
I own a 2007 Mercury Grand Marquis with 39000 miles on it. I went to the post office a little while ago, and when I returned, I noticed that a6-9″ oval of paint was missing on the trunk where it appeared to be delaminating. I had had nothing like this before. I took the car immediately to Massey Lincoln-Mercury here in Hagerstown, MD where I bought the car. The service department said that the paint was only warranted for 12000 miles, period, and that they would not repair the car.
I don’t understand. I did nothing wrong, the paint is just flaking off in big chunks. It is obviously going to continue to do so, because the edges of the paint are curling up all around where the delamination is occurring.
February 8th, 2010 at 6:15 pm
I purchased a 2003 Ford Explorer a week ago and was showing it off to a coworker when i saw what looked like mud on the roof. Upon closer inspection it was rust with the paint around it flaking off….i was a little pissed. This is the 3rd Ford i have owned and will be the last. Very disappointed in Ford for not stepping up on this. I know it will cost them alot of money but its better PR to come out and admit the mistake on the paint, when Toyota has issues with gas pedals and are risking peoples lives. Now would be the perfect time for them to try to fix this, but they wont. Over all i am happy with the vehicle but will not buy another Ford, Mazda, or Mercury.
February 8th, 2010 at 6:44 pm
I have paint bubbling and chipping on the tailgate & hood of my 2003 Ford Expedition Eddy Bauer, it was there when they delivered the car to me new in late 2003, but I didn’t notice it until the following spring. It’s been getting worse every year. I think we should file a class action lawsuit, because it seems like Ford isn’t going to to anything about it.
February 13th, 2010 at 8:52 am
I have purchased 7 new Ford trucks the last one was a 2006 F-250 w/ white painted bumbers which started chipping the first year and the dealership repainted the bumper. After approx. another year the process started all over again I talkted to the dealership ( Ford Vandaila Ohio)
with a response of they could’t not repaint this every year. I ask them to just do it correct once.I called Ford customer service which was a joke ( noo english/ location not in this county) There service so unacceptable ,this was my last I hope a 500.00 -1000.00 fix was worth a repeat customer
February 13th, 2010 at 12:31 pm
follow up from my post in nov 2009 #273 Ford agreed to fix my 2005 f-250 supercab with 28500 miles.truck quarterpanals.tailgate,bottoms of doors (all 4) and rear bumper. they paid over $2000.00. I requested them to replace rear quarters as a proper repair and was denied. The Ford bodyshop manager and Warranty Administrator also requested ford to replace quarters instead of repair and were denied. Well less than 60 days and less than 400 miles the paint has blistered worse than if they left it alone and ford will do nothing. I run out of warranty 3/9/2010 (5YR 100000 Mile rust thru) and I am in the process of taking ford to small claims court. I Have Been working for a ford dealer for over 26 years as a Parts Manager,Parts and service Director,Service Manager and have been to bat for Ford and gone to court on Fords side Many Times. I have Only lost 1 time when Ford was truly wrong and I was compelled to tell the truth in court. Well I know I am within my rights as a customer and plan to persue this till the end. Any and all advise would be helpfull as I have never been on this side of the issue before.
February 15th, 2010 at 9:06 am
I have a 2003 Ford Explorer, been a great car, but large sections of paint are just coming off the roof of the car. No visible corrosion underneath. I am looking at lots of these complaints from other people and yet have found only negative responses from Ford. The NHTSA is good but this problem is not safety related so it does not get much attention. Had planned on keeping this car for a while. We really like it, but if I have to get it repainted thats an expensive proposition. Guess I will get some estimates.
February 17th, 2010 at 2:26 pm
Thanks for this informative page. I have the peeling paint problem. I posted my photos on Facebook: (link to tinyurl.com/ford-peeling-paint is no longer valid, link removed – admin)
I am wondering, does it matter that I am not the original owner of this car as far as taking them to small claims court?
February 22nd, 2010 at 9:34 am
I have a 2006 Explorer (new shape) with only 100,000 kms and the paint is blistering on the tailgate in two spots. One by the Ford badge and one under the chrome handle. Rust coloured areas are present however there is no perforation. The tail gate is clearly aluminium as so much paint has flaked off.
My Calgary dealer scoffed and said it is out of warranty and there is no perforation. Thanks Ford
I will push the TSB Ford Canada.
February 23rd, 2010 at 10:41 am
Ford announced during October 2009 that the paint may not have been applied properly on certain 2006 – 2008 crown victoria vehicle models. They have released a Customer Satisfaction Program concerning the repainting of those vehicles. You may want to ask your dealer if the Customer Satisfaction Program has been expanded to include your vehicle. On a facebook page, it was stated that a Ford Dealer did agree
to paint a 2007 Ford Crown Victoria that had paint peeling off it.
February 25th, 2010 at 8:01 pm
Members of this group….If you have been following my posting you know I have been encouraging you all to take Ford to Small Claims Court and to also join our Facebook Group. Read below on how I killed them in court today….
I sued Ford Motor Company today in small claim court today and killed them where they stood.
Some of you may know I have a 2005 Mercury Mountaineer (see original story on my blog on on this blog) and the paint on the roof had delaminated from the primer. Ford has had a paint problem for over 25 years and can’t afford to handle all the complaints because repainting a vehicle when the primer is defective means stripping all the paint and primer off and down to the bare metal, priming and painting it again. Estimated cost to do this to the average car is around $5,000. With the millions of cars produced with defective paint over the past 20 years this would amount to Billions of dollars…so it is less expensive for them to simply deny any wrong doing and only pay out when you twist their arms as I did today (it really felt good).
Ford has practiced what the media has called a Silent Warranty…the people that made the most noise or those that took them to court would be approached, as I was, to take some form of compensation. Their warranty on paint defects is only one year, but this problem does not show until almost 3 years, hence they play the game with the average customers …”Sorry we can’t do anything for you, it is out of warranty” They did this to me for a period of about 2 years, until I decided enough is enough and went to Small Claims Court, paid the $22 and sued them.
I had over prepared for the case, but the 8X11 photos of the peeling paint as it progressed, the two estimates and my speech about Implied Warranties convinced the judge that it was a paint defect and that it could not be environmental issues as claimed by the Ford Rep….Can you imagine after looking at my huge photos that the rep claimed it could have been bird droppings, UV rays, etc. My car has a total of 25,000 miles in 5 years, is perfect in other areas of the vehicle and as you can see the roofs paint is simply peeling off. The judge was a very wise man, like a Judge Joe Brown on TV, he knew the truth from the lies.
He ruled in my favor and awarded $1800 which was the estimate I got for the repairs to my roof and rear door of my SUV.
Ford offered me $1700, before court and at mediation the same offer, if I would sign a release not to ask for any additional money if other parts of the car started to peel. They also had a confidentiality clause, so I couldn’t talk about the settlement and finally a clause that the stated they are not quilty of any wrong doing and they made no admission of guilt or improper painting of the vehicle. I refused them because of my promise to all of my friends here and on my Facebook Group that I was simply not going to take the money and run and be a sell out. I wanted to show you all that this can be done and it is easier then you think.
After my active participation in various Ford Peeling Paint forums and groups including the one I formed on Facebook and their refusal for over a year to even talk to me, I basically told them to go screw themselves and I would see them in court.
They have been so nasty each time I have had to talk to them and so arrogant, that I was so happy today to beat them bloody. The regional service manager that came down to court today was a nasty son of a bitch and as we walked out, he turned to me and said you waited all this time to get $100 more then we were going to offer you, I turned to him and said, you know if the hood peels, I am going to come at you again and you also know I am a journalist and now I can write all about this all over the internet…he was not happy. 🙂
Great day for me and all the others suffering with this peeling paint on their vehicles.
One down and one more to go as I filed today to sue the puppy store for selling me a mixed breed dog and forging paper work to show he was a pedigreed dog. Can’t wait to take them on too.
I AM THE MAN…I warned them Not To Get Me Mad..Visit and subscribe to my blog…
February 26th, 2010 at 3:02 pm
I have been following this website for almost a year now (you can actually see my first post from last year) I have a 2006 Ford Expedition that began blistering on the tailgait about a year ago. I went through the same processes as all of you and got the same bs answers. However, I was not content to let it sit. This past fall the blistering finally lead to peeling and the tailgate and hood of my truck was covered in gray splotches where you could see the aluminum. By this time I was following Len’s process pretty closely and waiting to find out how his case went and how to proceed in small claims court on my own. Just before Christmas we requested a meeting with the local Ford rep as well as the dealership. I came prepared with print outs from this site, Len’s site, even a repair document from Ford showing how to fix the paint issues. We waited weeks to hear back and of course Ford refused to do anything. The dealership on the other hand saw the value of our business (we’ve bought about 6 vehicles from them in 8 years) and paid to have it repainted themselves. I just got it back last week. They even gave me a rental for the week it took to repaint mine. All-in-all, I made it clear I would sue in court and had every intention of doing so had they not fixed it. I’m thrilled to see Len won and urge you all to not just roll over and take it from Ford. That’s exactly what they are counting on.
February 26th, 2010 at 3:59 pm
Kim, good for you…remember people, those that complain the loudest and threaten court action are the ones that will get some response from Ford.
I am a member of a Ford group on LinkedIn. The reason I joined this group of Ford employees is to try to get some insight on what was going on at Ford. It has been very helpful indeed and I want you all to follow this link to a discussion posted by Mike Hardle Ford’s Director of Global Quality and Productivity Planning. Yes, he is on step under the top guy for Global Quality.
He talks about the great reviews they have just received at JD Powers and Consumer Reports and others and of course you now I went in to talk about their lack of quality and lack of customer care.
Take a moment, read his original post and scroll down until you see my little face and my comments, at least now, I know I finally was able to send my message directly to the man that can make some changes at Ford.
I hope you will all remember me when they decide to initiate a new program to address this problem 🙂
(link no longer available, removed by Admin)
February 27th, 2010 at 6:56 pm
we have 2003 f150 and i was trying to find if anyone elsehaving the peeling issue and wow i would say so and looks like it doesnt matter to ford so im in to whatever we have to do!!
March 21st, 2010 at 6:56 pm
WOW!!!!!!!! HERE I THOUGHT SOMEONE SPILLED OR THREW SOMETHING ON THE TRUNK OF MY 2003 TAURUS CAUSE THE PAINT IS PEELING. I AM AMAZED HOW MANY PEOPLE ARE HAVING THE SAME PROBLEM. HOPEFULLY FORD WILL GET OFF THEIR ASSES AND DO SOMETHING SOON. SOMEONE TOLD ME TO CALL THE DEALER AND COMPLAIN AND GET IT PAINTED AGAIN. I GUESS NOT AFTER READING ALL OF THESE REPLYS. THANKS TO ALL OF YOU HERE. ELAINE
March 26th, 2010 at 9:17 am
FYI…I have scanned and posted copies of the judgement I received in my favor against Ford, the form I completed (complaint form) in small claims court and Ford corporate info I got from the State of New Jersey so I had the correct address to use in my law suit.
Go to: (link no longer available, removed by Admin)
If you are not a member of Facebook, join now and join our group. We currently have 78 members there and you will be able to share your photos and stories with others and take part of our discussions there. We have the ability to upload our photos and documents there as well.
For those that want to do as I did and others have done and simply take them to court, I can assure you your chances of winning is very good indeed. We will give you all the support and information, you only need to take the time to do it.
Stop complaining and do something, we have the power and not only will you get the money to do the repaint, but it feels so good to kick their butt in court. They have no defense at all other then it could have been UV rays, bird droppings or stones hitting the vehicle from the road. They have no defense at all. They will try to settle with you prior to going to court, but I would not because I would have to sign a release that I have no further claims and would have to keep my mouth shut.
As you can see I didn’t sell out and took them to court and now I can help others do the same. If other parts of my SUV peel and will all their sorry arses back to court and sue them again and again.
March 29th, 2010 at 1:25 pm
2006 Eddie Bauer, 37,900 Miles Transmission blew three weeks ago. Was at dealer for two weeks…..got it back last Monday and noticed Transmission was leaking oil and PAINT bubbling in two places on hood. Took it back last Thursday for another Transmission and just got word paint is not covered! They found another spot on the tailgate. Dealership is not helping and Ford Customer Care is a Joke!
March 30th, 2010 at 1:02 pm
Dealership has now agreed to pay half of cost to repair paint. The facebook pages, blogs, and courts case info above have been very helpful! I still will try Ford again to see if they will cover other half of cost. I do not beleive the dealerships should be responsible!
March 31st, 2010 at 1:38 pm
I have a Ford Explorer 2004. I will use the information in this website to go after Ford. They are telling me I am out of warrenty, they cannot find the technical bulletin put out by Ford, and the local dealer will most likely want to charge me for an evaluation. I am just starting the run around but thanks to this information it should not be long before I am having the car re painted at the expense of Ford Motor Company. I am from the lower hudson valley of NY.
April 5th, 2010 at 4:54 pm
A few points on the recent posts.
First, the dealer is probably not paying half the cost if he is doing the work or sending it out from the dealership. I would strongly suggest you have your own body shop do the work and be sure to tell them the effected areas must be stripped down to the bare metal, primed, color coat and clear coat or it will peel again.
If the dealer is going to do it, he is simply telling you it is twice the actual cost and he is paying half.
To repair a roof at a body shop which is stripping it to the bare metal, should be around $700-$800. Some shops will charge more, but shop around. That said, make sure they do the job properly. I am having mine done next week and intend to go down when they are doing the work and take photos of the process. They also agreed to take photos for me as well, so I can post them on our Facebook Group page.
Now with regards to the transmission and paint issue by Lance…I had an engine problem some years ago with a Jeep Grand Cherokee. Tapping and they couldn’t get it fixed over numerous attempts. Finally they replaced the engine, which was their last chance to fix under the Lemon Law in my state and it came back with other problems. I was able to get them to take the vehicle back (it was only one year old) and I agreed to take $3,000 less then I paid for the use of the vehicle. If this had happened today, I would have demanded all my money back.
I would suggest you read your states Lemon Laws and threaten them using the law as your guide.
Finally to Joe Muggeo, join our Facebook Group, I have scanned lots of documents and also have links to the Ford Bulletin, which by the way you don’t need if you take them to court.
I had a huge folder with all sorts of proof and the judge said, it is not admissible in court because anything you get on the internet cannot be challenged or questioned by the defendant. What won the case was simply the many 8X10 photos showing the progression of the damage to my car. The low mileage, showing the judge a photo of the rest of my car with no paint issues and my garage where the car is kept.
He was very wise and knew it wasn’t from bird droppings or UV rays as Ford would have him believe. He awarded me the full amount to repair the vehicle and then some.
Document the date you brought the car in to Ford and made your complaint. Demand they take some photos and send in the complaint to Ford. When they deny which they will do, get a copy of the denial. This will establish a date for your case.
Guys, this warranty stuff does not hold up in court for Ford. Any manufacturer can write up a warranty of their choice on their products, but they may not be legal.
Go to Google and do a search of Implied Warranty and see that these vehicles are all covered by the implied warranty. This means they are not expected to peel paint in 4-5 years or less. It is “Implied” when you purchase a product (or expected) that it will perform as it should. Buy a toaster and it burns your bread every time you use it, it goes back because we expect a toaster to toast bread properly. It is implied by the manufacturer to work as one would expect.
Photos, records reporting the problem at Ford, and estimates to repair the damage are the three most important things you will need in Small Claims court to win.
April 6th, 2010 at 9:10 am
Well we have sent a letter to Ford’s Board of Directors on this issue.
It was delivered on April 5th, 2010. Recently, the Harvard Business
Review on April 02, 2010 wrote an article describing Ford’s CEO Mulally wanting to know the truth, despite how painful it is: (link to blogs.hbr.org/cs/2010/04/alan_mulally_and_the_x_factor.html#comments is no longer valid, link removed – admin) It is our opinion that the Ford bureacracy is not letting the message get through on these paint issues. Hopefully, this letter will prompt Ford to initiate change.
April 6th, 2010 at 4:44 pm
Ford’s issued TSB is incorrectly being associated with the root cause of paint failure. Our research concludes that the issue is not aluminum body parts. Coatings (paints) not applied to specification will result in paint failure.Thin paint coatings are the major cause of paint peeling, blistering and chipping, not bird droppings, stone chips, etc. Easily validated by reviewing the thickness measurements of each of the individual layers that comprise a vehicle finish.
April 11th, 2010 at 10:34 am
I have a 2004 Explorer, and the paint is peeling in sheets from the roof. In places, the metal has already rusted in the shallow roof channels running the length of the vehicle. Based on the comments here it sounds like Ford will do nothing about this. Has anybody found a way to have Ford deal with this?
April 12th, 2010 at 11:34 am
I have a 2005 red/silver Freestyle, 48,000 miles . Discovered yesterday that the paint on the front bumper is bubbling and has started to flake off. I started searching for any recall info and am shocked to find this is a known problem at Ford. Obviously, I didn’t do my homework well enough when I bought it used from my local Ford dealership 3 years ago. This is the first Ford I’ve bought, and although I’ve enjoyed driving it, it will probably be the last Ford I buy. Thank you to everyone for the helpful info. Now to decide what to do and where to begin…
April 17th, 2010 at 10:51 am
I was about to take my 2004 F150 to the shop to be repainted and thought to see if anyone else had bubbling paint. I am now ready to join any action those of you on this site plan to take. Thank you all for sharing your stories. As we join together, we will get them to take responsibility for their mistakes.
April 20th, 2010 at 6:37 am
We stated in our research the disconnect that exist between the auto industry reported initial quality ratings with paint and customer satisfaction.
On April 19, 2010 Ford received the Industry’s Highest Customer Satisfaction with Quality, New Survey Shows:
thestreet.com/print/story/10728732.html (link no longer valid, removed – Admin)
However, if one refers to the CBS5 posted comments, it is obvious that the quality surveys are not picking up the “Voice of the Customer”:
(link to cbs5.com/consumer/Ford.peeling.paint.2.755918.html no longer valid, link removed)
Seven 2010 Ford Focus from one dealership that have obvious paint flaws observed by a customer cannot be a random event. Ford’s own facebook pages report design and application issues with the paint on the new Fiesta. Other paint issues cited on the new Ford Figo.
This information will be presented in our follow up letter to Ford’s Global Quality Director. Winning quality surveys and reducing warranty rates are commendable achievements.
However are paint warranty rates being reduced at the expense of the consumer by denying claims on new vehicles with Technical Service Bulletins?
The CBS5 comment citing the seven 2010 Focus’s clearly illustrates this is occurring.
April 20th, 2010 at 7:00 pm
I have a 2003 Ford Escape (Gold Ash Paint) that has developed paint peeling extensively between the moonroof/windshield and three other locations at the luggage rack on the roof. I am ready to get involved in a class action suit against Ford. If Toyota can be exposed so too can Ford Motor company for not being forthcoming with its customers regarding a vehicle defect they have known about for 10 years. This is not something they will want exposed to the media and going public is perfect timing.
April 25th, 2010 at 8:13 pm
I purchased a 2005 SilverFord Escape. It was a leftover with 18,000 miles. To date, I only have 51,000 miles. I’m glad I found this site because Customer Care at Ford (Anita) in Michigan told me that there was nothing she could do. Even with the extended warranty that I purchased and will be up when I reach 60,000. How do these people sleep at night? Imagine driving at 65miles an hour on an expressway and two long silver strips hit my windshield. Scared the hell out of me. Went to two different Ford dealers and they just played the game. They had no idea. I won’t be calling Ford back after reading all these comments. I will take the information given on the above sites. I work in a Supermarket where at least 3,000 people come through a day and out of that I speak with about 300. The hood is shocking to look at and the roof is completely rusted out. Complete strangers will comment to me where ever I go. I’m so embarrassed but now I feel I’m not alone. Since it has been such a great conversation piece for everyone I figured I’ll feel more satisfied by starting a “Shame On Ford” Campaign. I’m going to adhere to my car a nice big sign (Magnet) detailing a few things I’ve learned today. When I’m not in motion, it will be parked outside of my place of business. Ironically there is a Ford Dealership right up the street. I feel so much better.
April 30th, 2010 at 6:13 pm
Let me remind you that our Ford/Mercury Peeling Paint group on Facebook allows all of us to post our information there, photos, scans of documents, links, etc. in an easier format then this blog.
Lemon Law also has a group on Facebook too.
Join us on Facebook and get step by step solutions to this issue. I was able to sue Ford in Small Claims court and won $1800 to repaint the roof on my SUV. See scans of all my documents, photos and much more.
I have helped a number of others win in court and I ask each one that has, to please help others do the same. Pay It Forward, we will win and the more we win the more national attention this receives.
Go to our Group at:
(link no longer available, removed by Admin)
Don’t just sit there and look sad…take Ford to court, it will make you and your repainted vehicle feel so much better.
May 10th, 2010 at 7:46 am
2002 F350 Crew Cab DRW LB.
I am repairing for the second time the paint chipping and rusting on the bottom part of the doors, tailgate, window openings and roof (near the roof lights). The first time it was repaired by a local body shop. This time I will be repairing it myself. Help from Ford due to an obvious “prepaint preparation problem” would definitely be appreciated. Other than the paint and a few other”minor annoyances”, I really like my F350. If it takes a class action law suit…, I am onboard!!!
May 14th, 2010 at 7:50 pm
I have posted here in the past. I have 2005 f250 with 30 thousand miles on truck. had rust thru from inside out on qtr panals. Ford paid $2500 to not fix it right the first time. repair did not last 30 days. I complained to Ford and was still within my 5 yr 100 thousand mile warranty. had a ford field service engineer look at truck and Ford agreed to spend over $4000 to properly fix problem. Ford will step up if you are within the written warranty. You will have to force them and be persistant. PLEASE UNDERSTAND WARRANTYS RUN OUT AFTER A CERTAIN AMOUNT OF TIME AND MILES. DONT GO AFTER THEM IF YOU ARE WAY OUT OF WARRANTY. ITS A WASTE OF TIME AND MONEY.. If you are within in the warranty limits keep fighting. you will win.. I fought and won because I had a valid claim. Nobody offers unlimited warranty on paint!!!
May 18th, 2010 at 4:01 pm
My wife and I just bought a used 05 limited expidition we did see problemes with paint bubbles at the lift gate. I did not think this would be A problem , I will look close at the entire paint. not feeling good about this problem, we really love this truck, I WISH FORD WOULD STEP UP AND FIX THIS ISSUE. tks G.
May 25th, 2010 at 8:42 pm
Charles, it sounds like you work for Ford. Did you ever hear of an implied warranty? It means that certain products are supposed to perform as one would expect them to. A toaster that burns toast is defective even if it has a 90 day warranty, the implied warranty would be valid.
Any company can put what ever they want into their warranty’s, but it doesn’t mean you have no rights to go after them if the product fails. The paint warranty is one year if you read your vehicles warranty, yet this paint defect will not show up for about 3 years or longer. So their warranty usually only covers those very obvious paint defects like a bubble or some other obvious defect.
If you go to our Facebook Group, Ford/Mercury Peeling Paint you will see that I have successfully sued Ford in small claims court and won a judgment of $1800, enough to cover the costs to strip all paint and primer from my roof and top rear door and have it repainted properly.
Of course Ford argued that it was out of warranty and the vehicle was 5 years old. I had proven in court that my complaints began after 3 years and Ford did nothing to correct this problem.
You should all go to our Facebook Group, see the scans I have put up of all the court documents, the judgment in my favor, the photos of my SUV roof before and after the repair and much more.
Ford knows of the problem, they will put you off if they can as long as they can and only a handful of customers like you may find them helpful. The rest of us have been treated like second class customers and we are mad as hell and don’t want to take it any longer.
You got off easy, so how about a little empathy for all the rest of Ford’s victims, many that are having a hard time paying their rent each month and putting food in their families mouths.
I will say one more time to anyone that is a victim of a Ford peeling paint issue, no matter how old the vehicle, join us on Facebook, we have everything you need to know there and take Ford to court. For under $25 and one day out of your busy lives, you can take them to court, most likely win (judges in small claims court are like Judge Judy, they know who is telling the truth) and you will get the money you need to fix your vehicles.
Now the best part is knowing you stood up to a major corporation and their fat executives that are glowing with all the so called wonderful reviews they now receive and reminding them that there are thousands and thousands of previous customers that will never buy a Ford again.
Enough said…stop talking and go into action and feel the pride that comes when you start to stand up for yourself and beat the bullies that want to keep you down.
Join us now and pay it forward as I am others in our group are doing to help others with the same problems.
May 25th, 2010 at 11:01 pm
The Center For Auto Safety provides an excellent resource in regard to understanding the statue of limitations as they pertain to paint defects.
For a better understanding refer to the following link:
May 26th, 2010 at 12:32 pm
An additional note – Consumers should not be receiving a factory defect at the time of purchase. Consumers should be receiving a vehicle painted to the correct specifications. This is not occurring.
May 29th, 2010 at 5:09 pm
I did work for a Ford Dealership for the last 30 years. I wonder if you read my post? What I said is that if you are within the written warranty, (5 years or 100000 miles) fight for your rights. if not dont waste your time. As far as implied warranty whos to say whats reasonable. there are alot of reasons for paint issues. Environmental issues are number one.Poor car care #2,true defect #3. I have dealt with thousands of customers and have seen many real defects. But to be honest most people are unrealistic in their expectations. They will jump on a band wagon at the drop of a hat. Why does everybody think that any car company can and would honer things beond their control. If and when they do a $20,000 dollar car wil be $40,000 dollar car. you dont think the car companys are really going to pay for anything do you? WE PAY FOR EVERY WARRANTY CLAIM THAT GETS PAID with higher prices. How can a second or third owner with a 8 year old 125000 mile car expect to have a warranty repair paid for by any manufacturer thats what I am trying say. Be fair and fight when you have a case. PS I now work for a Honda dealership and they are no differant in how they handle these same warranty issues. or non issues.
May 31st, 2010 at 2:53 pm
Len, well said I would guess Charles must work at Ford too. Yes I have a 2006 Expedition that the tailgate has peeled twice now. The vehicle has 30K on it and is garage kept all day almost everyday. Ford denied any help from Customer Service and the Local Dealer that I just bought another Ford from just 3 months ago. They have no loyalty to anyone no matter what you buy from them. Mitshbushi replaced my tv with no letters just a one phone call to ask for help the next thing ya know got a $2K TV set when the old was 6 years old way way out of warranty. Now that tells us Ford has it’s priorities messed up. They can get a discounted service from the dealer and take care of this instead rather get everyone upset and jump hoops. I like Len did am going to small claims court. I used the facebook documents to start my process. Thanks Len.
June 3rd, 2010 at 4:51 pm
I knew it…there is a mind set at Ford and auto dealerships that are well, not in favor of the consumer. In talking to the Ford Service Manager that appeared in court against me, he admitted that Ford only offered a one year warranty on paint defects. The reason he told me this is because when I went to Ford some months ago to test drive one of their vehicles (they paid me $50, so I was happy to do it) I asked the salesman about the paint.
He knew it was an issue and I discussed trading in my Mercury Mountaineer for a new car, simply to see what they would offer me with the rusty roof. He told me that Ford now offers a 7 year paint warranty…which as I said the Ford Rep said was not true.
As a manufacturer, you must stand behind the quality and workmanship that goes into your products. Unfortunately in this country, our government only forces companies to recall products that are a safety or health issue. Lead paint, run away vehicles, etc. But where does the consumer get protection from manufacturers turning out shoddy products with known defects?
I am sure you all must know about the sheet rock or plaster board that was made in China and went into thousands of new homes. Only to find out it contained a poisonous substance that causes household corrosion and noxious odors.
Here more on that:
U.S. Senators have introduced legislation to recall Chinese-made drywall and to ban further imports until federal safety standards are developed. Meanwhile, Florida’s governor has asked the U.S. Environmental Protection Agency to help the state develop and implement chemical-testing strategies
Chinese-made drywall could be the cause of household corrosion and sulfur smells.
Do we need our government to pass laws to make companies like Ford and others guarantee the quality of their products when so many customers are being forced to spend thousands of dollars to correct a problem that could have been prevented if they spent a little more then the $100 per vehicle they spend now to paint an entire car?
Shame on them and frankly shame on anyone that thinks this type of treatment is acceptable and fair. They have brainwashed you all these years, time to feel the pain that all the others feel that can’t afford to spend $1800 to repaint a peeling or rusty roof or part of their vehicle because Ford was too cheap or didn’t care enough to do it right the first time around.
June 3rd, 2010 at 8:21 pm
Facts should be the basis for discussion concerning paint failures. Design, application and environment all play a factor when it comes
to paint durability. Paint, applied at the proper thickness is durable.
Ford is upsetting its customers by not reviewing the factory data associated with its customers paint failures. From our research, we have the factory data associated with many of the vehicles that have
experienced paint failures. By Ford’s own standards, they were factory defects and should never have been released to the consumer and to the dealers. We are trying to work with Ford on this issue to change the entire industry. Its frustrating. Ford is a bureacracy. They need to have a frank discussion with their paint suppliers why disclaimers were not forthcoming on paint defects.
June 7th, 2010 at 12:51 pm
I have a question Charles Taylor.
I have a 2005 Ford Expedition i bought in 2005. Last year we noticed the paint on the edge of the hood and near the tailgate and inside the tailgate the paint bubbling, i went to the dealer someone took pics and i have yet to hear from someone, OBVIOUSLY the bubbles are getting bigger and one area (inside th etailgate) is showing the silver underneath so the bubbling came off. We have an extended 100k mile warranty. I only have i think 42K miles on it, it is not garaged but it is VERY well taken care of, washed and waxed by professionals several times during the year. When we went to the dealer last year and they took pics of the paint we had less than 36K miles on it. My husband and i do not know what else to do, we are awaiting a call back from the dealershiop.
Thank You Melanie
June 7th, 2010 at 1:03 pm
Charles, FYI – the paint warranty on my 2007 Mercury Grand Marquis was 3 yrs/36,000 miles. My extended warranty of 5 yrs/100,000 miles did not cover paint. I was within the the time frame of 3 years but over the 36,000 mileage limit when I first reported the paint problem. My car is garage kept – so no I don’t believe for a minute that the sun, rain and snow made the paint on my roof peel down to bare metal!
June 9th, 2010 at 5:50 pm
Guys and Gals, join our Facebook Group.
You can find our group at:
(link no longer available, removed by Admin)&ref=ts
I can only say one more time, if you read almost every post on this board and others, you will find the only constant on all of them is:
1. The paint is defective and will chip and peel
2. Ford will jerk you around and never offer to help you unless you have them over a barrel or take them to court.
Good Luck and join us on FB
June 10th, 2010 at 1:38 pm
First you need to check your in service date. if within 5yr 100k miles you may have a claim. 2nd dont wait for the dealer to call you. call them back asap. they already have answer from ford. within 24 hours thay have answer. 3rd advise to anybody if a dealer says thay have to take a picture and then let ford decide do not do it. call another dealer and ask if they are on digital imaging with ford warranty. if they are they are in warranty trouble with ford keep looking for a dealer not on probation with ford. most bigger dealerships with a bodyshop can decide on the spot. also you can call for customer assistance line and get the answer the dealer is not giving you 1-800-392-3673. if all fails you can google BBB autohelp line and they will send you a package free of charge to have a case opened. Thats what I did and I won.
you are correct warranty out at 3/36 however your dealer can assist you if thay choose to. They can request goodwill from ford if you are a good customer of theirs. only pure rust thru is covered 5/100.
June 11th, 2010 at 10:43 am
I have a 2006 Ford Taurus. Last year the paint started bubbling on the hood…and on the back bumper. I have had cars for 10 years before and never had a paint problem. I see they say Ford had paint problems up to 2005…well they did not fix it in 2006 either. They should be help accountable for this inferior work.
June 11th, 2010 at 5:33 pm
I have a 2005 crown victoria bought in 2006,the roof looks like its got zits,ford says sorry your past 3/36.My roof is a mess with rust ,there were no marks until last week now its busting out all over.just canceled purchase of new ford truck for the wife,they dont care,guess ill strip it myself before i can see light through my roof….no more fords!!!!
June 15th, 2010 at 11:45 am
My 2005 crownvic roof has many rust spots,as of today 6/16/10 ford offered to pay 450. of the 872. repair bill.I bought this car new 3/06. I am able to fix this myself,with my experience i know the medal was not prepped before painting,I guess i dont understand why i should pay for fords mistake.To the ford guy, my car now has 55000 mi on it and has been waxed and taken care of,it is also the best car i ever owned.the roof just started blistering the last couple weeks.HAS ANYONE PUT WATER BASE PAINT THEY USE AND PAINT FAILURES TOGETHER?
June 26th, 2010 at 12:00 am
I purchased a 2006 Grand Marquis two years ago. Two months ago, I noticed while waxing the vehicle large spots of paint bubbling. It has gradually gotten worse over the months. I took it to the Bartow Ford Dealership (2800 US Hwy 98 N Bartow, FL 33830) where I purchased the vehicle from. The body and paint shop informed me the paint was being destroyed by the acid from the berries in the bird fecies that drop on my car. I told her, I never keep a dirty car and I wax my car on a monthly basis. She told me, “it only takes two hours for the acid to eat away at the paint”. What am I suppose to do, run out each time a bird defacates on my car and wash it. I told her about the recalls with the police intercepor crown victorias recently for the same problem. She claimed she had not heard of the issuse and it would cost six hundred dollars to have the hood only repainted. I have just started to persue the issuse with Ford, but I hope to trade in the car soon. I was looking at a Mercury Monteago, but will not purchase, since the paint is likley to encouter the same trouble.
July 1st, 2010 at 10:08 am
I have a Silver 2006 Ford Expedition and I have bubbling paint on the back lift gate(outside and inside) and my hood(outside and inside). I have taken it to three different service managers and they say that it has to be completely through before Ford will do anything about it. One spot of paint has actually flaked off leaving a large spot exposed with no paint at all. The one guy referred to my mileage and I dont think mileage should have a thing to do with paint its a 2006 no matter if its got 30K or 300K miles. At this point I have 94K but the first time I took it to the dealership it had app. 50K on it. Anyone had any issues like this and if so was you able to get anything done about it.
July 13th, 2010 at 1:09 pm
I just noticed that the paint is peelinf on the roof of my 2005 Ford Explorer. I mentioned it to the ford body shop manager and he told me he had never heard of such a thing. It may be related to the fact that the roof design does not allow water to completely drein from the roof because the channels on the roof end before reaching the front window.
July 13th, 2010 at 5:20 pm
Guys, understand this, all the information you have received about Bird Droppings, Stones hitting your hood from the road, acid rain, and other stupid comments are just their way of avoiding the problem they already know exists on these vehicles. All dealers know about paint defects, but why would they admit to it and have to pay to repaint the effected parts of your vehicle.
Join us on Facebook, I have posted detailed information on how to sue these creeps and get them to pay for all the repairs on your vehicles. Stop writing about it and wasting your time complaining, get up and do something about it now.
Do you want Ford to continue this conspiracy or do you want to take these guys to court and see the look on their faces when you beat their pants off?
(link no longer available, removed by Admin)&ref=ts
Look at both the discussions on our board and also the photos. I have scanned documents and also the courts award for $1800 to repaint the roof on my car.
Stop them in their tracks…for $22 and some of your time you can win, I promise you they have no defense if you follow my easy steps.
July 14th, 2010 at 3:51 pm
Yes. I have a 2003 Ford Escape and the paint is peeling. I love my car but what can we do about it. I am going to call the number on one of the other blogs.. I can’t afford to pay for a paint job.
July 17th, 2010 at 1:59 pm
2004 Ford Explorer with paint on roof peeling off in chunks. Thought I would post and add to the list. This pisses me off as the consumers always get screwed in these deals. Even If I pay to repaint the car myself, I have a bad feeling it won’t stop the problem from happening again. Resale value just went down the toilet…Thanks FORD.
July 20th, 2010 at 6:46 pm
I have a 2001 Ford Escape, the paint has peeled on both sides of the hood and is starting on the sides of the car. Has Ford ever had a recall for this problem? I think Ford should fix this problem as I cannot pay out of pocket.
August 2nd, 2010 at 3:43 pm
my 2001 ford expedition is in fine overall condition with 100,00 miles.notice months ago blistering paint on inside rocker panels in door jam area little,did i know it was rusting inside out. i can now see the ground through rust holes, this is horrible.dealer said its beyond warranty and repair cost is $3,000.00 at my expense.
August 2nd, 2010 at 11:45 pm
I have a 2004 white Explorer. The paint in the channels of my roof have been peeling for the past two years. I reside near Washington, DC. The dealers here could care less about one guys plight with paint. I have not wasted my time with Ford or Ford reps, I sand down the problem areas and repaint sections of my roof on my own. It’s not a professional job, but no one see the roof channels. It keep the rust at bay until I can afford a new car. The jury is out if my next vehicle will be a Ford. I have owned Ford my entire life and my father has too.
It’s sad to say, but in the Washington, DC area, no one cares about you unless you can do something for them. It’s the worst area for customer service,
So, I am not sure what I am going to do.
August 5th, 2010 at 11:51 am
I have a 2004 Explorer that the paint has bubbled and chipped off the hood of my SUV both on the drivers side and passenger. I called Joe Cotton Ford in Illinois where I purchased the vehicle and spoke to Steve who is in charge of the Body Shop. First of course he told me it isin’t covered under warranty and that this can happen when bugs and debris hit your vehicle. He also mentioned that I should purchase a BUG GUARD AS THAT WOULD COVER THE DAMANGE.
Instead I took it to a body shop and was given a price tag of $2,000 to have the hood replaced and repainted. Unfortunately, I don’t have that kind of cash. Not to mention our 2004 Taurus is starting to do the same thing except its on the trunk.
With President Obama visiting the Ford Plant here in Illinois today, something really needs to be done and Ford needs to step up to the plate and dish out the CASH to have these defects taken care of.
August 10th, 2010 at 2:46 pm
There are a few things you can do. One get other estimates from other body shops. There is no way a hood should cost $2,000 to sand it down to the metal, prime it and paint it. At most you are looking at around $800, unless they are talking about replacing the entire hood, but why would that be necessary if it is simply a paint issue?
That said, the vehicle is now almost 7 model years old, so the chances of getting anyone to help you is probably remote, unless you have records showing you reported this problems years ago and kept getting turned down my Ford.
I have a 5 year old Mercury Mountaineer and had records of me reporting the problem 3 years into my ownership and two years of Ford jerking me around. The vehicle is perfect on the body and only had 25,000 miles. When the judge saw the condition of the vehicle all my photos showing the progression of the problem and my attempt to fix it myself, he agreed it was a paint defect and awarded me $1800 which was one of the higher bids I received from a body shop.
When it came time to fix it, I actually was able to get it done for $800, so the extra money covers my time and efforts to get Ford to pay up and will cover any future paint peel issues I might have.
I would say, find another shop or do some sanding of the effected areas and at least get a can of good primer at Pep Boys and paint the bare metal with that and try to get a match for your paint and spray it yourself. At this point it won’t be worse then what you now have and it will prevent it from rusting through the metal which will then mean a replacement.
Anything new you buy or even from a junk yard as far as replacing the hood will still have to be taken down to the bare metal and repainted.
August 11th, 2010 at 2:04 pm
I have a 2006 Grand Marquis with just 30k miles on it and has never seen a winter. The paint started falling off in several places three months ago – I noticed it while I was waxing it after taking it out of storage – and I brought it to Ferrario Ford in Elmira, NY. It was bad when I dropped it off to have it fixed, but worse when I went to pick it up. VERY poor workmanship to say the least and the manager, Scott Muir – is dishonest and totally unprofessional – he demonstrated this as an obvious result of being embarrased of the work done on my car by his shop. I am dealing with this issue with Ford in Michigan, but in the meantime, there are two more spots, one very large just above the front windshield where more paint is falling off and another in the driver door jam…..Of course I am out of warranty(did they plan this?), BUT Ferrario was able to get Ford to okay “1 HOUR” to fix my car at their shop….That says a great deal alone…..
More to come as the story unravels. I am thinking we all need to go and picket at Ford in Dearborne! Anyone up for a road trip? This dishonesty by Ford and the inadequate production is WRONG.
Built Tough, Built Strong, Built BS!
August 14th, 2010 at 12:52 pm
I have a 2005 Explorer and I am having the same problem with the paint chipping away on the roof. Its now down to bare metal and starting to rust. Needless to say, I’m going to have to get it painted. Thanks Ford!!!
August 19th, 2010 at 9:01 am
i worked for fords as an inspector and help built thousands of aluminum hoods used on the f-150s and expeditions. I to am plague with problems,my 2001 expedition hood is premature peeling paint around edges. and worst the floor is rusting out under all four doors. I can now see the ground through rust holes,i am stuck with a truck I cant sell or trade. maybe a lawyer can get ford to buy it back for scrap or cover repair cost. anyone else have this problem?
August 23rd, 2010 at 9:26 pm
I have a 2000 Ford Ranger and my clear coat has almost completely peeled off my hood and around my tailgate. I checked in with my local Ford dealership and asked about a recall, but of course there wasn’t one! from what I read this problem is everywhere on Fords! Has anyone gotten a response on their problems?
August 24th, 2010 at 1:33 pm
The paint on my 2002 Ford Excursion was cracking and peeling badly on the roof and front hood.. I contacted Ford but of course they said there was nothing they could.
I took the vehicle to the body shop for repair and it cost over $1,600 just for the roof . I have to wait until a later date to get the front hood painted because of the cost.
Before I took the vehicle to the body shop I took some of the peeling paint off the roof and thought it seemed odd for the paint to be as thick as it was. The body shop told me the reason for the paint failure was because the paint was way too thick, they counted seven layers of paint on the roof as they were sanding it down. The body shop said Ford should be the one paying for this repair. The vehicle had not been painted after It was purchased new from the dealer.
Ford needs to step up to the plaste and take care of there paint problems. Unless I get some satisfaction from Ford, I’ll never purchase a Ford vehicle again.
August 27th, 2010 at 3:49 pm
Let me say this one more time…visit our group on Facebook now and read all the posts there and see the proper course of action against Ford.
Also see that I not only had my roof sanded down to the metal and the top of my rear back door and repainted at a good shop for $800. All of you that are getting the high quotes should use these when you go to court and then as you do with anything else today, shop around. Even body shops can negotiate their fees.
I will repeat this again…get two quotes, for a roof they will probably be around $1200-$1500 from an expensive shop, add some other areas and you add more. Then use those if you take Ford to court, or renegotiate with the body shop and explain there is no insurance and it is out of your pocket and if he can’t do it for around $750-$900 tops, you will have to take it somewhere else. Also make sure they guarantee their work. I did have to bring mine back to be redone, the guy they assigned to do mine, didn’t do a great job in the channels and never sanded them down all the way, so you could see some bumps.
They agreed and redid if for me, so now I have a heavier coat of paint then before, so I am a happy camper.
On a vehicle that is 8 or 9 years old, not sure even the courts will help you out, but for $22 for the summons, you may just get Ford to make you an offer and then I would take it and use it to pay for the paint.
August 27th, 2010 at 8:47 pm
We have forwarded to Ford a portion of our research materials involving paint durability. They are aware they need to reexamine
the durability data associated with their vehicles. This data exists
in electronic databases and is easily accessible. We did inform Ford
in June 2010 that 40 states have reported paint failures associated
with the Crown Victoria. Also we requested that Ford reexamine
the data associated with the Ford Explorers in response to the
CBS 5 newscast (San Francisco, CA). We informed Ford that paint defect rates of 81% and 99.5% existed at the Louisville and ST. Louis
facilities for calendar years 2002 and 2003. Their response to the CBS 5 newscast is incorrect. Ford stated….”We paint thousands of vehicles i identical, controlled conditions.” That is not a true statement upon reviewing the objective durability that exists for each of their model lines.
August 31st, 2010 at 8:56 pm
Same issue. I own a 2001 f150 and the tailgate peeled first and continued with the roof. I was also told not enough people have complained. If something doesn’t happen soon, the “Heart Beat of America” will be getting another customer! Shame on FORD!
September 7th, 2010 at 9:49 pm
I have a 2005 Ford Explorer with the same issue, paint pealing off in chunks. Dealership and Ford non-customer care state that it’s not their problem. Needless to say, this will be the last Ford product I ever buy. I was also told the same thing that no one else is complaining about this problem
September 9th, 2010 at 12:19 am
If on Facebook, check this out concerning the paint bubble issue on Fords.
(link to facebook.com/topic.php?topic=15478&post=123171&uid=22166130048#!/topic.php?uid=22166130048&topic=15478 is no longer valid, link removed – admin)
September 12th, 2010 at 2:47 pm
The problem did not end with 2005 models. I have a 2007 Expedition and have peeling paint on the hood and inside back tailgate. Ford and Ford Dealer have repeatedly said out of warranty but after repeated submissions Ford as offered to pay only a portion of the repair. This should be a warranty issue and will settle for nothing less than complete repair with no out of pocket by me. A $50,000 vehicle should not need a paint job after 3.5 years.
September 13th, 2010 at 1:18 pm
I have a 2005 Ford Freestyle and discovered a paint bubble on the hood. The Corrosion Warrenty was supposed to be for 5 years but stipulated for “perforation” only. In taking the vehicle to numerous dealerships and complaining to Ford directly, They said that it was not covered since it was not “perforated”. When I asked how could they tell since the paint had not yet cracked, they said if the bubble was opened up, and no perforation was found, it would not be covered. If there was a perforation found, it was unclear whether it would be covered. I am very frustrated with no support from Ford on their products as this is clearly a factory defect. Especially now with reading the myriads of similar complaints. I would love to see a recall or a class-action lawsuit. I will NEVER buy anther Ford product again.
September 15th, 2010 at 1:44 pm
Well, I took care of my problem. I had my 2007 Mercury Grand Marquis with 37k miles spot painted, and traded it in on a new Chevrolet. The paint was flaking off the Grand Marc on the trunk and front bumper. I have been a Ford guy since the mid 80s, but no more Fords for me. It is not the fact that there was a problem, it is the fact that Ford chose to ignore it and write off all of us loyal customers. So much BS…now, it is “anything but Ford” for me.
September 15th, 2010 at 2:16 pm
We have written several letters to Ford’s Board of Directors, Global Quality Director and Chief Paint Engineer. We know many of these executives personally.
Ford uses our technology for paint durability analysis in plants throughout North and South America.
Ford (corporate) has requested that we no longer contact them on this issue. Despite the fact that Ford personnel has initiated contact with us (unsolicited, they contacted us, not us contacting them) and receives updates on a daily basis in regard to our paint durability research.
The paint suppliers are in charge of supplying vehicles painted to Ford at Ford’s specifications. This has not occured and it is obvious that Ford (corporate)is not reviewing their own durability data which is readily accessible in their plants.
Quite simply, millions of Ford vehicles painted below Ford’s factory specifications have been released to the consumer.
Ford, Auto Dealer and the consumer (including police departments in 40 states) have received factory paint defects.
We have also contacted the Detroit News, the Detroit Free Press and several auto trade magazines on this story. The industry knows about this issue. It is no secret.
It doesn’t make sense to us that Ford took the hit the first time in paying for something they did not receive: a vehicle painted below their specifications.
And now they will take the hit the second time:
Losing a Customer because of a factory paint defect.
September 15th, 2010 at 2:17 pm
An Additional Note:
Ford’s Corporate Executives and Senior Paint Engineers
(past and present) are very aware that vehicles below Ford’s
minimum paint (film) thickness specifications have been released
to dealers and consumers.
The data is readily accessible and exist in electronic databases.
The three major paint suppliers advertise that they provide vehicles
(known as units in the industry) to automakers’ paint thickness
This has not been occurring.
There is another issue which involves aluminum corrosion which has
impacted a smaller number of vehicles.
The two defects are easily identified by their physical attributes.
The paint suppliers and Ford do Field Surveys in which they assess
the durability of the various paints on particular vehicles.
In my local community, we have documented over 1000 vehicles with
In our opinion, the public interest would best be served by a “Truth in
Finish Disclosure” with the purchase of any new or used vehicle.
This Disclosure would provide the durability data (paint thickness
measurements) associated with the vehicle.
September 15th, 2010 at 5:26 pm
Same as the rest of you. I have a 2005 Expedition and I noticed after I bought it a few ripples in the hood. After a winter I was giving the car a good wash and noticed the same type of bubbling on the back hatch only it was all over. I took it to the dealer they took care of it after two tries. Then after another year it was all over again only worse. I took it back to the dealer and I was no longer under warranty and they got rid of their body shop…so there was nothing they could do. I called the Ford headquarters and emailed the website and in both circumstances they said there was nothing they could do. And that they hadn’t heard of any other vechicles with this same problem. I have been driving around town and seen several of the same model with identical problems. $39,000 two or three or five years should not be rusting and I keep my car in a garage. I won’t by another Ford! The paint is supposed to just fall off the car?
September 16th, 2010 at 12:24 pm
We can add a whole nother vehicle to your list. I have a 2004 F250. About a yr ago the paint (clear coat) began bubbling up and peeling off. I contacted FORD who had me take it to there Paint and Body shop. The shop stated it was a defect but ford still denied my claim saying it was out of the 3 yr warranty. They did tell me if the vehicle rusted that there was a 7 yr warranty for corrosion. Now my base coat cracked and peeled back revealing a large amout of rust under neat the paine. I recontacted the FORD company just to get this reply:
I appreciate the fact that you are a loyal Ford customer and I am sorry to hear that you are having this concern with your vehicle.
We have reviewed your situation, and unfortunately, there are no warranties or any other coverages on your vehicle that would provide assistance for this repair. I understand how difficult this might be for you. I would like to apologize if this matter could not be more favorable to you.
Customer Relationship Center
Ford Motor Company
I refuse to drop this issue and will be calling the head office and the BBB and told them that!
September 16th, 2010 at 12:35 pm
Just a tid bit of Info I just got!
Please be advised that the Customer Relationship Center has been fully empowered by Ford Motor Company to respond to customer concerns or inquiries. Unfortunately, our department does not maintain a number for Ford’s head office.
However, if you wish to pursue this matter further, I would like you to know that you may write to our Board of Directors. You may send your letter to the following address:
Board of Directors
Ford Motor Company
P.O. Box 685
Dearborn, MI 48126-0685
September 16th, 2010 at 3:32 pm
I too have a 2005 mustang which has a hood corrosion paint problem. I went to Jack Madden Ford in Norwood, MA where I purchased the car. It was still under warranty and only has 14,500 miles. The service manager was less than cooperative and is willing to fix it at a cost to me. I am now getting all my facts together and am prepared to take them to Small Claims Court. Needless to say, this will be the last Ford product my family and I will ever purchase. Wish me luck in court.
September 19th, 2010 at 11:37 am
Neal Polus Neal Polus Is My Name! E-Mail: email@example.com Yes I Myself Am A Victom As Well With My 2000 Mercury Sable That Has Only 75,000 Miles On It!!! My Paint Is Peeling Off From The Hood Jams And The Trunk Jams As Well As The Quarter Panels On Both Sides… Ford Does Not Want To Do Anything To Fix This Issue!!! So I Had Some Stickers Made Up That Say “THIS IS WHAT HAPPENS TO YOUR PAINT WHEN YOU BUY A FORD PRODUCT” And Placed Them Right Next To The Peeling Paint Areas So That Everyone Driving Down The Freeway Can Read All About Our Situation!!! THAT SHOULD DISTRACT SOME PEOPLE FROM BUYING THIS TRASH THAT FORD SELLS TO OUR PUBLIC… I Dont Want My Car Painted, I Love The Fact That People Can See For Themselves What Kind Of Trash Ford Puts Out To Us Consumers… I HOPE FORD SALES DROP MORE & MORE!!!
September 22nd, 2010 at 2:36 pm
I have an 03 Eddie Bauer Expedition and having the same type paint issues. Bubbling in 2 spots on the tailgate and some severe bubbling with the clearcoat on boths sides of the front bumper. I thought it was bird poo until I got a closer look. I’m very disappointed that my car is starting to look like poo………. I have less that 100K and have had cars much longer than this and the paint was always intact.
September 25th, 2010 at 2:20 pm
2005 Explorer. White. Major paint peeling on roof at gutters. Body shop says was not primed properly.
September 29th, 2010 at 12:43 pm
I have a 2004 Ford Eddie Bauer Expedition with less than 75,000 miles. Approximately 1 1/2 yrs ago I noticed the paint bubbling on the hatch and front hood. I then contacted Ford and was told that it was out of warranty. I recently went to a Ford dealership where they took digital pictures, sent it to Ford, and was told that it should it would get it fixed at no cost to me. Upon review, Ford denied my claim. I contacted Ford once again and was told that there is nothing that they could do about it but to keep my receipt just in case. Does anyone know if there is a class action lawsuit against Ford? I’m am very frustrated with Ford and feel that after spending so much money for a vehicle that I shouldn’t have these kind of issues.
October 1st, 2010 at 5:56 pm
I have a 1999 f-350 white back in 2001 washing tailgate paint came off ford did repair. Also have a 2007 mercury grand marquis white washing roof area paint started coming off went to dealer warranty up march 24 2010, did call ford can not do any thing for you.
October 7th, 2010 at 10:10 pm
I have a 2004 F150 Lariat, Loaded. About 2 years ago when I moved from San Diego to Illinois I noticed the what looked like to be, my paint bubbling on my hood around the grill. Now 2.5 years later all it has done as gotten worse. I have since found other f150 owners with the same issue. I see that ford has known about this problem for some time, and has done nothing to fix it. How can they get away with this blatant defect?
October 13th, 2010 at 4:24 pm
I have a 2003 Ford Explorer Sports Trac and the paint is peeling off in sheets. I contacted Ford before I finished paying off the car and was told they dont warranty the paint. I also purchased a new 1987 Ford Ranger and the paint also peeled off is sheets before the car was paid for. I have allways owned Fords and every new veihicle I’ve purchased was a Ford. NOT ANY MORE !!!!!!
October 15th, 2010 at 10:27 am
I have a 2005 Expedition and noticed the paint bubbling on the front bumber and back hatch this past spring. I can not believe we have no recourse with Ford. They should be held accountable for this paint problem. I do Not have any rust on the two areas where the paint has just fell off. If there is a class action law suit please inform me as well.
October 15th, 2010 at 11:07 am
Sue Ford in Small Claims Court. Details in my previous postings and on our Facebook Group with scans of the documents you need and photos too.
(link no longer available, removed by Admin)&ref=ts
October 20th, 2010 at 3:16 pm
I have a 2001 Ford F-150 SuperCrew. Same story as many above. Roof paint cracking and peeling. I called for and was told it was out of warranty (first noticed it in 2006 but since it was on the roof it wasn’t a spot where I’d normally look). If you want to get to the bottom of the issue check out posts 359 and 360 above. Zestar wrote a book entitle “Making it Right” Why your Car Payments are lasting longer than your Factory Paint Job. This book explains the entire issue related to incorrect paint thickness in the coatings. It is an eye opener that takes the roof off the entire auto industry. Extremely well-documented and an easy read. BTW, I will never, never, ever buy another Ford vehicle after experiencing their absolutely terrible customer service on this issue. I am shopping for a new car right now and more than anything else I wish for a truth in paint disclosure; we should all press for this as consumers. Read “Making it Right” and when you’re done pass it on to body shop near you, it will help our country and the industry improve.
October 22nd, 2010 at 7:53 am
In our professional opinion, there is a fundamental flaw with Ford’s TSB 06-25-15.
CBS 5 (San Francisco, CA) ran a newscast in June 2008 documenting failures with Ford’s paint. Ford publicly stated that the TSB does not pertain to the original paint application, rather to repairs. Contamination occurs at the body shop, rather than the factory.
Today’s modern auto facilities rely on a Pretreatment System, prior to painting to remove contaminants which also provide initial corrosion protection and paint adhesion.
Fox 4’s (Kansas City, MO) October 2010 newscast of the paint failing on a Ford Expedition due to “corrosion” of the original paint application indicates contaminants are not being removed at the factory.
It is a scientific fact, not opinion, (EMU University Paints & Coating Textbooks) that contaminants such as metal grains exist in factories and that premature corrosion (among other defects) is prevented by “means of a quality management system”.
Add to the mix, the new business models in which millions of vehicles with paint thickness applied below specification are released to the industry, explains why today’s automotive paints are not durable.
One additional note: The suppliers in charge of the PreTreatment System responsible for removing contaminants are also part of the new business models known as Cost Per Unit or Pay Per Build.
October 22nd, 2010 at 8:07 am
The majority of today’s vehicles body consist of steel and aluminum. (Steel is an alloy that contains iron and other elements).
The lack of a proper quality management system will allow metal grains
and other contaminants to be present on the vehicles exiting the automaker’s paint department pretreatment system.
Blistering and premature corrosion are visible manifestations of iron contaminants not being removed.
October 25th, 2010 at 8:11 pm
I have a 2002 Explorer Limited Black..Worst color ever by the way for this problem!! On the tops of all my doors/windows the paint has totally faded to nothing…which I have seen on more than one vehicle like my own! There is paint peeling on my front bumper, back bumper where my back up sensors are.. very expensive to get fixed..I have looked into it. The car has been more than taken care of.. I agree with everyone who said NO MORE FORDS!! even worse being found on road dead..WORSE with a horrible paint job!!
October 29th, 2010 at 9:30 am
I have a 2005 expolorer paint bubbleing up on front of hood call ford they said nothing they can do but they what me to take it to a dealership so that they can take some pictures and send them to ford , I went to the dealership . they said this is a big problem and ford wont take responsibilty for it . $800.00 and some change out of my pocket . this is my third ford , Just like I told GM 25 years ago Now I’m telling ford Never again ! I will buy over seas from now on! ! !
YouTube video and pictures I’m, That will get there attention .
November 1st, 2010 at 12:01 pm
Why is Ford repainting 5 year old cars in Australia at no charge to the customer, but not American Owners with Paint Issues?
(link no longer available, removed by Admin)
November 11th, 2010 at 9:58 pm
Three months ago I noticed a quarter sized paint bubble on the top of my car, that has since started peeling. I have a silver 2005 grand marquis. No warrenty left on it. I can’t afford to paint my car. I know it will continue to get worse!!!! I’m NOT happy.
November 15th, 2010 at 5:03 pm
I have a 2005 Explorer in silver. It is well taken care of, always waxed, and garage kept. I does have 62k miles mostly highway. I washed it this past weekend and was going to put on a coat of wax when I saw the paing peeling in the roof channels, some were rusty already. There is three 4in long peel spots on the the top of the hatch starting to become visible standing next to it. I couldn’t believe it. I have been an exclusive Ford guy for 32 years. Between my wife, daughters and I we currently have 6 Fords. I have never had any problems what so ever and always spoke highly of my purchad Ford products. Whether we ever will purcase anoter depends on the outcome of this issue. I was jsut at the dealer at lunch and there is nothing they are going to do. I took pictures on two days ago and it is obviously worse in two days. To bad, I really like the truck but am not driving a rust bucket. I will be taking further action starting with the Facebook link.
November 19th, 2010 at 7:58 pm
Mine is a 2003 Escape Limited bought used in 2006. After a few months I noticed paint coming off the roof above the windshield when I hosed off after washing. I complained to CarMax where it was purchased and they repainted the roof with no questions asked – and gave me a loaner. A few months later paint started coming off the front edge of the hood and on the liftgate in back. I followed a lengthy run around from Ford just to be told nothing would be done. A local Tech at Autoway Ford in Bradenton, Fl. admitted it was a factory defect but offered no help. Ford continues to refer to it not being recognized by NHTSA. WHAT A LOAD OF S**T!
November 27th, 2010 at 11:01 pm
I have an ’04 Expedition. In 2006, I started to notice the paint bubbling on the tailgate (around the hatch and brakelight). I regretfully still own this vehicle which contains about 6 different 3-6 inch areas where paint is completely chipped off. I have been loyal to ford for a long time, knowing that they will not “man up” on their faulty paint jobs, A Nissan Armada is looking pretty good.
December 1st, 2010 at 9:03 am
Another newscast on Ford’s defective paint.
Our research indicates that the U.S. Marshals Service have also complained about Ford’s paint failing.
(link to kdvr.com/news/kdvr-peeling-car-paint-txt,0,7508079.story no longer valid, link removed)
December 2nd, 2010 at 12:05 pm
I have a 2001 Ford Windstar. Just months after bying the can brand new the paint on the back lift gate started to peel. I took the car back to Chapman Ford in Egg Harbor Township. The service man talked to his manager and came back and said there is nothing they would do. I shopuld have made a big stink about it then, but the service man was my nephew and new to Chapman Ford. I was afraid that I might jepordixe his job.
As the years pasted more and more paint has peeled. Now half of the lift gate is without paint, just the primer shows. It really shows up because the car is white and the primer gray. Also there are many small spots on the side of the car and a lot on the roof,one of which is starting to rust through. Also in the seams where the roof meets the side of the car there are long areas of rust on both sides of the car. I recently talked to the ower of Chapman Ford in Egg Harbor Township and he said there is nothing they would do since the car is now 10 years old. I asked him why the service manager lied to me back in 2002. of course I got no answer but was given Ford’s customer service number. I discussed it with a woman and she said she would get back to me about it. I have heard no response about the paint. But they did have the balls to send me a survey on how I was treated by the coustomer service person. I have always had Fords and never had any problems with the paint. That includes a Ford Crown Vic Station wagon that I owner from 1985 till 2001. There was no paint issues and the woodlooking giant sticker that ran down both sides of the wagon was even in excelent condition when we sold the car.
I am really disapointed to find out that Ford knew there was a problem and tyied to get around it. I am hopeful that a classs action law suit do get filed again. Ford should be held accountable.
Also I have made big signs to place on the back an side of the car pointing out the problem and using Chapman Ford’s log and the Ford logo. It may not do anything but it will let Chapman Ford know I am really angry. I plan to take the car with the ssigns attached and Go to Chapman Ford and “look” for a new car. I would think them would not be happy to have my car sitting at the front of their dealership.
December 2nd, 2010 at 12:51 pm
I have a 2000 Ford Windstar and the paint is bubbling and chipping from the hood. On either side of the hood there is about 12 inches of metal showing. And more bubbles showing as time goes buy. As soon as i can i am going back to Chevy. Ford leaves alot to be desired with there paint. It is embarresing to have people seeing there screw up. They have been around for so many years and still ain’t worth s..t.
December 9th, 2010 at 7:59 am
I have a 1999 super duty and a 2002 f150 both have very bad cracking in what looks to be the clear coat is there anything Ford doing about this and what should I do ? I have looked at othere 250 / 150s about the same year and they are showing the same thing.
December 31st, 2010 at 2:40 pm
These stories of painting issues disgust me. I have a 2001 Black Explorer purchased 3/2001. I have taken it back to my dealer (who has since gone out of business) twice (4/03 & 7/04) and they have repainted it twice. After it was painted a second time the body shop manager said he would guarantee it for life. That doesn’t do me any good now. The paint splinters, cracks and bubbles on the hood, roof and doors. They told me it was due to a problem with the clear-coat. The car is kept in a garage and waxed at least once each year so that can’t contribute to this problem.
I went to a Ford Dealer body shop today 12/31/10 (Mall of Georgia Ford) and they said they wouldn’t do anything since it has already been painted. I at that point made a call to the Ford customer service line but nobody is working today. I will call CS on Monday along with the GM of the Dealership for help. I hope I have better luck than all of you on this blog.
If the problem is due to bad, contaminated steel or aluminum, why won’t Ford stick behind their product??? If this isn’t fixed I can guarantee you I will never buy a Ford product again.
January 1st, 2011 at 10:46 pm
2001 F150 supercrew 4×4 lariat. Top of the line Ford truck 90k miles garaged, maintained perfectly and the paint is peeling off. Thanks a lot Ford. My 92 Toyota has a better paint job at this point. What a shame, no wonder the big 3 are now referred to as a joke. They ripped off every American that purchased a Ford with these paint problems. A recall is defiantly in order if not a class action lawsuit.
January 3rd, 2011 at 12:14 pm
I have a 2006 Mustang GT; paint is blistering on hood. Car has been washed and waxed regularly. Blistering first noticed in October, at which time Hagerstown Ford (Hagerstown, Maryland) told me that it would not be fixed under the 5 year corrosion warranty as it was not “perforated”. After several discussions, including calls between the Ford “Customer Cuddle” line, myself and Hagerstown Ford (Hagerstown, Maryland) to determine the value of me as a Ford customer (note, my husband and I have purchased approximately 9 Ford vehicles in 15 years), Hagerstown Ford has declined to perform the $2400 paint repair as they did not receive approval from “the Customer Cuddle” contacts.
In performing research, the paint blistering issue has been a Ford problem for a very long time.
I will continue to pursue this issue, as Ford has failed to adequately address this problem.
In the meantime, I would recommend that NO ONE purchase their products until this issue is resolved at the paint-shop level.
January 4th, 2011 at 4:01 pm
So, as far as anyone knows, Ford will not pay for this defect?
January 4th, 2011 at 5:41 pm
It depends on the situation. Some of the folks on this blog has gone through small claims. If you are in one of our states (listed on our homepage at https://www.lemonlaw.com), and your vehicle is newer, please call us at 800-LEMON-LAW and we will be glad to discuss the situation with you.
January 17th, 2011 at 6:15 pm
I just spoke to Ford about 20min ago and I received the same response as most of the other posters. He he would take my information but at this time they are not responsible and I would have to pay for any repairs or repainting that needed to be done. 2005 Ford Eddie Bauer Expy. Paint has bubbled and now crack open on the tailgate. 89500miles.
January 19th, 2011 at 12:40 am
I’ve been fighting Ford for a month or so and so far they have agreed to pay 60% of $1600. to fix both my hood and tailgate on my 08 Expedition. I have turned it down and am suing for treble damages due to the fact that this is a well known problem by Ford. Legally they cannot hide behind their “Implied Warranty” for a known issue.
I AM LOOKING FOR COPIES OF ANY LEGAL DOCUMENTS THAT ANYONE HAS USED IN THEIR OWN CASES TO HELP WITH MINE.
January 19th, 2011 at 1:02 am
Here is one links to one of Ford’s TSB’s on the blistering issue. This covers through the 07 models, which should prove they are well aware of the issue.
(link no longer available, removed by Admin)
January 21st, 2011 at 5:32 pm
My 2003 Escape Limited has several places where the paint has bubbled up and flaked off. Starting over a year ago I contacted Ford’s “customer service” on-line and got a few weeks of runaround followed by a blow off. This included going to my local dealer who told me it WAS a factory problem but no help was available.
I have written Consumer Reports about the problem and was told my complaint would be passed on to their investigative unit. They suggested I contact a consumer protection web site listed in the response which I did. I’ll post any results.
January 24th, 2011 at 11:57 am
I have a 2003 Ford Escape XLT with the paint peeling off the roof as well. Has anybody had any further luck with contacting FORD??
February 22nd, 2011 at 8:55 pm
03 Oxford White Escape XLT. No surprise here, I’ve had the exact same problems as everyone else. I’ve been to the dealership 3 times and given my age (19), they have been exceptionally rude to me. My escape has been a reliable car thus far, but I’m incredibly disappointed in Ford’s customer service. I will NEVER buy another ford. To those of you that are having similar paint issues, I have found a temporary fix. If you get 2000 grit sand paper and sand off down to the primer in the affected areas, you can repaint with a color match and gloss coat to slow the damage. I’ve found that if you sand the primer to a rough texture, the new paint tends to stick. I did this to my hatch when i first noticed the problem and it has taken almost 2 years to start cracking again. Not bad, considering i fixed the problem for 20 bucks.
February 23rd, 2011 at 2:32 pm
I have been chasing Ford for aboout a year with my 2005 Explorer.
It seems everyone I ask with white paaint has this issue. I had a paint expert look at mine and he says it was with the primer and the lenght on time that passed before they applied the paint.
I am going to my State Attorneys office with this site and shove it up Fords back side!! One wonder they are in Chapter 11.
February 23rd, 2011 at 3:16 pm
Does anyone know if there is any way to file a class action lawsuit?
February 23rd, 2011 at 4:45 pm
I have 2 Ford trucks that are bubbling and peeling paint off on the hood down to the gray, one gold (2003) and one black (2001) in color.
March 1st, 2011 at 10:44 pm
I have a 2002 Ford F150 with pealing paint on the roof, and tailgate by the handle. Has anyone else had this problem with 2002? Is anybody getting anything done with it from Ford?
March 2nd, 2011 at 5:17 pm
I have a 2005 Crown Vic with the paint pealing off the engine hood. The two dealerships that i have talked to and visited say its not a paint problem but that something chipped my paint and the is the cause. I do not agree. the paint is pealing off just as described in the recall notice. What do I do. My car was not included in the recall but it was built in the frist part of 2005, and i think 2004 parts were used.
March 4th, 2011 at 9:53 am
I have a 2003 Ford Escape with the paint flaking off the roof in front and to the side of the sun roof. From reading these comments it does seem as though there is a problem with the paint or the application. I took my vehicle into the dealership and they played dumb and i felt put off by them, I did push a bit and they decided to have me contact head office, saying that the squeaky wheel gets the grease.
Has anyone had any progress with this???
March 4th, 2011 at 11:13 am
I have a 2003 Ford Explorer XLT with the paint chipping on the hood. At first I thought it was debris causing the chipping but the peeling is just too large for that to be the case. After reading about the aluminum issue I now see that this is a common problem among Ford owners. Also I have a hairline crack on the tailgate door along the Ford emblem and I don’t close my rear doors that hard. I’ve noticed countless Explorers on the road with this crack in the exact same area. This can’t be a coincidence. Does anybody else have this same problem?
March 4th, 2011 at 1:33 pm
I own a 2004 Ford 150 STX the hood and the 2 front fenders are blistering. Judging from what I’ve been told and have read Ford won’t make it good. This is a disgrace for anyone owning an AMERICAN made product and can’t get the car company to fix their faulty workmanship. And they wonder why their sales are doing so poorly.
March 7th, 2011 at 10:59 am
Ford reported a $7 billion profit last quarter but can’t take care of the paint bubbling issue that they have been aware of for many years. Really sad.
March 24th, 2011 at 11:27 am
2006 Ford Crown Victoria:
2’X3′ area of paint chipped and flaked from roof of car.
2 – 6″ circles of paint flaked off of hood of car.
8″ X 10″ area of paint flaked off of right rear quarter panel.
Ford will not entertain the possibility of servicing.
Poor Quality; Poor Customer Service!
March 24th, 2011 at 9:30 pm
I have a 2005 ford escape and I am the original owner and have paint peeling off the roof where the hatch meets the roof. Also, took my escape in today to report rusting in both rear wheel wells. Ford said since the vehicle has too many miles they will not do anything about it. I have taken very good care of the vehicle and this should not be happening. I am sick of the non customer service approach by Ford, Us ford owners need to band together to keep reporting the issues. I love my escape but because Ford is being such jerks about this I will never own another Ford. Terrible customer service!!!!!
April 4th, 2011 at 2:08 pm
I can account for three more 2004 Explorers with this problem on the hood area. All three of us boguth from the same dealer within a few months of each other.
April 10th, 2011 at 4:29 pm
I have been dealing with peeling paint for 2 years, and do not have the money to get my car repainted then hope to be reimbursed. I have the papers to file a small claims case, I have not read every comment, so maybe someone has suggested this, but why don’t we all get together and file a class action law suit agains Ford? I have a friend that owns a
Ford dealership and he won’t even say he is aware of a problem. Anyone with me. I am printing this entire site, so I can read all complaints easier. I need amo for court. The roof of my 2003 escape is rusting!
April 10th, 2011 at 11:25 pm
I have a 2004 ford escape and I am the original owner and have paint peeling off the roof between where the hatch meets the roof and the windshield. I also have paint peeling on the back. I have tried to find the gold ash paint I need but unable to find at present time. Has anyone been successful in gtetting Ford to fix this paint problem?
April 11th, 2011 at 9:52 am
on my 2001 ford expidition the rocker panels under door areas, right and left side of truck has prematuring rust thru floor, the overall condition of truck is excellent. jaggered rust has cut my toes on two occasions and constantly cutting top of shoes whe entering vehicle.also aluminum hood is bubbling paint and peeling please lemon law take a look at this, i worked at ford as a quaility surface inspector i know defect issues when i see them. the ford dealer says nothing they can do and my repair cost is 3,500.00 i can not trade or sale my truck without losing thousands of dollars.
April 11th, 2011 at 11:20 am
The biggest problem I have run into is no one wants to help each other. Everyone is complaining, but no one is doing anything about it. Suing in small claims court is a good idea. But you need afadavids from others to help your case. See my comments on #394 and #395. There you will find an actual document sent out from Ford about their issues. This will also help you.
If a lot of people with a lot of documentation from others take them to court then you may have a better chance of a class action suit. There has already been at least one filed and it was thrown out.
So please help others with similar aged vehicles with the same problems.
April 12th, 2011 at 11:24 am
I have a 2006 Ford Expedition…paint is bubbling and falling off on the tailgate and the hood. This will be the last Ford I buy…I called Ford customer service and they said they have not experience this problem before…what a bunch of liars!
What can we do…file a class action lawsuit? Anybody know?
April 13th, 2011 at 9:48 am
Well after reading all these complaints, I guess I will give up on my blistering paint on my Mercury Grand Marquis. It’s apparent as always the consumer is screwed. The Government does not give a rats ass for our problems as long as big companies like ford donate to their campains.
April 13th, 2011 at 1:28 pm
Same here…I have a 2001 Ford Expedition, black in color. The paint is bubbling on two leading parts of the hood, about the size of a dollar bill. About 4-5 months back the bubbled paint started to fall off…leaving a nice white spot in the middle of the black paint. Looks awful. And, its growing.
I have not done anything about this yet. I have only begun to read these posts to realize that I am not alone. I thought my situation may be an anomaly.
April 14th, 2011 at 3:53 pm
I have a 2005 Ford F-150 that has had the paint chipping. It started in 2007 (2 years after I bought it new). Now my truck has rust on the body, hood and roof. My husband and I have contacted Ford NUMEROUS times with no luck. Everyone keeps trying to pass the buck! If anything comes from this, please keep me posted! I want my truck fixed.
April 15th, 2011 at 8:39 am
I have a 2004 White Ford Explorer – great condition except for the paint that is peeling off the roof and now has started to rust. Local dealership actually admitted there was a problem with the paint on these vehicles but have been giving me the run around for 1 1/2 years now saying they will have it repainted when they get their monthly allowance for repairs like this and I would only be set back about $50. OK Sounds great…we will call to set up appt to bring it in next month. After numerous phone messages, no return call and then the main guy I dealt with leaving the dealership, I have to start all over from square one. I feel like giving up which I guess is basicly what they are hoping all of us will do.
April 15th, 2011 at 12:54 pm
Consumers with paint issues are enjoying success on having their vehicles repainted. It takes effort, but Ford has lost cases on preowned vehicles past that warranty period. As well as vehicles purchased new that have already been repainted. Refer to the
Ford/Mercury Peeling Paint site on facebook for details.
April 15th, 2011 at 1:04 pm
As of 2010, Ford’s Senior Management and Board of Directors have been contacted on this issue. There are two primary paint failure issues associated with their vehicles: corrosion and thin paint. (Occassionally, there will be a fluke incident involving thick paint).
The two issues – thin paint and corrosion are related. Ford’s phosphate and paint suppliers are responsible for pretreatment (removing iron contaminants) and proper paint thickness.
Ford is aware of this issue.
Refer to the newscast:
(link to kdvr.com/videobeta/?watchId=fd345735-6d21-4b87-8633-51fe640e3aa8 no longer valid, link removed)
April 15th, 2011 at 3:42 pm
Today I sent Ford a notice of my intent to sue. I’m asking for sheet metal replacement, repainting and triple damages for consumer deception due to their prior knowledge of the issue and not fixing the problem. I’ll keep you posted.
If anyone has any documentation they have used to prove their case please contact me. We need a share network to be successful.
April 15th, 2011 at 4:55 pm
You can send them all the notices you want, but if you have read the comments on this blog and have joined our Facebook Group, Ford/Mercury Peeling Paint at:
(link no longer available, removed by Admin)
Which I see you have joined then go to the scans and photos I took that will show you exactly how to sue them in Small Claims Court and win. It is all there…read the discussions too. It is hard to follow this thread on a blog, easier to get your information at our Facebook Group.
Here is the page in the photos section you can see the scans of documents I posted:
(link no longer available, removed by Admin)
(link no longer available, removed by Admin)
They are on Page 5 and 6 for now.
Take them to court, it is the only way. You will be wasting your valuable time writing them or threatening them with charges of consumer deception, they couldn’t care less.
Remember, if they call to settle, tell them no. Reason is that they will ask you to sign a non-disclosure and you will never be able to go after them again if the paint peels on other portions of the car later on. They know you will win in court, so they try to settle in many cases.
Good Luck and post to our Facebook Group…
April 16th, 2011 at 2:02 pm
I have a 2004 Ford F150 lariat, and just noticed the other day about the paint peeling on my cab. It’s litterally flaking off the cab. I’m calling Ford Monday morning.
April 16th, 2011 at 8:32 pm
I have a 2004 Ford Sport Trac, white in color. I noticed two weeks ago the paint was coming off the roof where the rain channels are located. Based on the comments above, I went to my local Ford dealership. Upon inspection, they agreed it was a problem from the Ford plant and stated they could re-paint the entire roof for $500. They asked if I would be willing to pay $100 and Ford would pay the remaining balance. I agreed. To those who are affected by this, don’t give up. The open mouth is the one that gets fed!
April 17th, 2011 at 10:42 pm
I want to thank you guys for starting this up. i have been having rust issues with my wifes 2003 ford taurus. both rear quarter panels are completely rusting through. the dog leg on the drivers side is completely rusted out. i bought the car used in 2004, with 20,000 miles from a ford dealership in norristown, pa. the car has about 60,000 miles on it now. the car is washed and waxed on a regular basis. we take care of all of our vehicles which also includes a 2001 ford supercrew ( the paint is coming off of the roof on this vehicle too…). i have owned and built a lot of cars and i have never seen a car rust out as bad as this car is. i am almost scarred to let her drive it!!! i hope something is done about the shotty paint work and bad body panels. we are looking to purchase a new car within the next couple of months and i think that i will look at imports instead of any ford product….its a shame, because i have owned alot of ford—–
April 18th, 2011 at 9:54 am
The 2003 Fod Taurus was released to the dealers and consumers below Ford’s factory paint specifications. We have contacted Ford directly on this issue. These results are based on Ford’s factory data which was received without restriction from DuPont. Ford’s paint supplier at both facilities. We have published our results in our book. 96.5% of all Taurus released from Ford’s Atlanta facility were defective. 92.0% of all Taurus released from Ford’s Chicago facility were defective. We have the majority of data from this time period. We actually worked in these facilities as a supplier to Ford who uses our technology for paint durability analysis. If u want us to take a look at the data to see of its a factory paint defect, let us know at the Ford/Mercury Paint Peeling Facebook site. In our opinion, we don’t believe the vehicle owner should take a hit for DuPont in shifting manufacturing costs over to the consumer.
April 18th, 2011 at 9:29 pm
I have a date with Jack Madden Ford in Small Claims Court in July. My
2005 Mustang convertible with only 15,000 miles on it was still under warranty when I notified them of the hood corrosion. They offered to “fix” the problem for $300.00 for which I had to pay. The hood corrosion cannot be “fixed”. The only way remedy this unfortunate situation is to replace the hood at a cost of $2,379.00. Wish me luck and I will certainly let you know if I succeed in my quest for justice.
April 19th, 2011 at 10:40 am
2004 F-150 stx 4×4 Flarside Blazing Yellow, With 33,360 miles….
Under the bed theres nothing left (RUST) holding my bed together !!
Had pic.s taken @Bay State Ford in Stoughton ,Ma 02072
Called Ford Motor Co. about nine times now ,,, all i get is theres nothing we can do at this time !! I would like all to take a look under your trucks, @ Mounts/ Bracketts / Bed rails !! AS for my truck the metal is bad ,not right !! My truck is super clean , but why FORD
can’t help ?? My bed is going to fall off soon ,no joke !!
around and around we go…….
April 21st, 2011 at 6:33 pm
I have a 2003 Ford Escape XLT and my paint keeps flaking off also.It is flaking off the roof behind and in front of sunroof and also the back right corner under the window to the trunk…My vehichle is also rusting..ford needs to do something with these factory issues..
April 26th, 2011 at 10:31 am
Seems like I am not alone. Thank God!!
I also have a gold 03 Escape and the paint has almost completely pealed off the roof.
It is also peeling from the hood and around the rear window on the hatch.
And yet again FORD says there are NO TSB’s and say they will not help. I asked the CSR to have his supervisor call me, and am now waiting to here back.
I will join the facebook site and hopefully somone can help me file papers in Ontario Small Claims court.
In the meantime I think i should take vacation and sit outside the dealership and show EVERYONE what a FORD looks like after a few years.
April 26th, 2011 at 11:39 am
My grown son has a 2005 Excursion and just a couple of days ago found paint gone from the roof and, after close inspection, found that the hood paint was also staring to crack. His dealings with the local Reno Ford dealer have been less than steller on other issues that manage to be “not covered by any warranty” so he will be out in the cold again. I am concerened because I also have an Excursion. It has been garaged most of its life but that is probably only prolonging the start of the failing paint job process. Not a good testimonial to a rich and highly profitable American company.
April 26th, 2011 at 11:49 am
Take loads of photos as the paint problem progresses. Also photos of other areas of the car to show that it is only happening in certain spots. This then kills Ford’s claims that it was caused by environmental issues or, can you believe, their claim it was from bird droppings.
They literally have no defense but it is less expensive for them to continue to deny, deny, deny any problems then recall hundreds of thousands of vehicles or pay for the fix.
Ford had another blow out quarter today and are making money hand over fist, yet they want to put their past problems behind them and fight all of us in the courts, one by one.
Sue Ford in Small Claims Court. Details in my previous postings and on our Facebook Group with scans of the documents you need and photos too.
(link no longer available, removed by Admin)&ref=ts
Good Luck and be sure to join us on Facebook, you will find it easier to find the information you need to get results and get your vehicles repaired.
REMEMBER, take lots of photos showing the progression of the problem, this will be the best proof to take to court. I blew up my photos at Costco to 8X10’s so it was more impressive to the judge.
May 1st, 2011 at 4:59 pm
i just bought a used grand marquis, 2003. it has 24,000 miles. the paint is peeling off on the hood, roof and various other spots. i was told there was a recall on this vehicle/paint. i don’t see too many people having a problem with it, at least on line here. is there anything i can do. someone also told me that there is no end date on paint job recalls, that i can take and have it painted.
May 3rd, 2011 at 9:13 am
Response to #434.
The 2003 Mercury Grand Marquis was made at Ford’s ST. Thomas facility. The same facility that Ford made the Ford Crown Victoria. Ford issued a TSB for certain police models in 2006 – 2008 for paint peeling issues. However, Ford is refusing to warranty previous years with the exact same issues. Refer to this newscast: (link to kdvr.com/news/kdvr-peeling-car-paint-txt,0,7508079.story no longer valid, link removed)
As u can see from the newscast, 40 cities from around the country have reported issues with the vehicle.
The Ford/Mercury Peeling paint Facebook site provides experience from other consumers who have received paint jobs paid by Ford from either being persistent or taken Ford to court.
These are several of the cases recorded in 2010 and 2011 where the consumer won in small claims or had repaints done by the dealer:
1. 2005 Mercury Mountaineer – Bought New – Paint Failing – New Jersey
2. 2006 Ford Mustang – Preowned – Aluminum Corrosion -New Jersey
3. 2006 Ford Expedition – Bought New – Aluminum Corrosion – Missouri
4. 2006 Ford Expedition – New – AL Corrosion – Repainted 1x – Illinois
5. 2005 Ford Explorer – New – Paint Peeling – Dealer Repaint – New York
6. 2005 Ford Explorer – Preowned – Paint Peeling – Illinois
May 8th, 2011 at 2:38 pm
Wow, now I know my next car will not be a Ford!!!! My 2001 Ford Windstar started to have paint peeling issues in 2006, now the roof is a mess with peeling and rust. Unfortunately the economy will not allow me to replace the car in the near future, so I drive around looking like the Beverly Hillbillies….thanks to Ford!!! Not a good recommendation for their products. I see I am not the only one with this problem.
May 17th, 2011 at 2:36 pm
As for the paint bubbling, well I have a 2008 Ford Taurus X SEL that has that same problem and in my talking with the dealership and FORD directly, it is not a manufacturer defect. In order to get it fixed, it would have to become perforated before they would warranty it. Why would anyone spend this amount on a vehicle where the paint job is going to suck. I have seen other vehicles newer than mine with the same bubbling paint problem. FORD believes in quality only to get your money then you are just another notch in their sales figures. This is why more people are buying foreign cars. I myself will never buy another FORD product again. Everyone with this problem should complain and complain loudly.
May 17th, 2011 at 2:59 pm
My F150 2000 paint is still perfect after 156,000
May 30th, 2011 at 8:27 pm
I traded my 04 expedition to get rid of the paint issues on the lift gate and to update a vehicle that functionally worked well for my family. I traded up to a 2008 Expedition with 28,000 miles on it. This vehicle was a one owner car and was very clean and had no paint issues. Three months have gone by and after washing the car I discovered a blister on the rear hatch between the window and the Ford emblem. I am sick to my stomach with the thought of a battle with Ford because of prior issues that they have stonewalled me on. They really don’t care about their reputation. I also cant stand the thought of painting a three year old vehicle. I really thought they would have corrected the issue since it was so wide spread.
June 1st, 2011 at 8:47 am
My beautiful 2005 Mustang has developed bubbling around the edges of the aluminum hood. The Ford dealer said the cause is road salt. I live in Ohio. They said the problem is confined to northern states with cold winters. They also said that aluminum is more suseptable to corrosion than steel.
June 3rd, 2011 at 1:35 pm
I have an 01 F150 Supercrew that I bought new and have meticulously taken care of. It has stayed in the garage since new and yet about 6 years ago I noticed a bubble in the paint on the hood. The paint now comes flying off with just the water pressure from an open water hose. I took it to a professional painter and he informed me that the paint had never been bonded to the primer. I then took it to a Ford paint and body shop where they informed me that there was some sort of recall or TSB for that against my VIN but they would not cover it. I called Ford customer service and according to them there is no such thing and that they would do nothing. I am currently looking at new diesel trucks and there is absolutely no way that I will be buying another Ford. I expect a good quality product when I pay 40-60k and Ford simply cannot deliver or at the minimum, stand behind their product. This is coming from a now former loyalist to Ford.
June 13th, 2011 at 5:52 pm
03 ford explorer hood paint is starting to bubble and flak off. This for sure show how crappy Fords QC is. Never buy another Ford due to there incompetency.
June 14th, 2011 at 12:56 pm
We purchaced a beautiful dark blue pearl Eddie Bauer 2004 Explorer with 126,000 miles..We drive GM cars and often get well over 200,000 miles out of our Blazers but we were smitten with the Explorer’s good looks and all the bells and whistles. The rear differential went out and I discovered that this was problematic of these years. I have a super repairshop (Lee’s Summit Transmissions) who first installed new Ford parts but the shuddering problem returned. My repairman sent the stuff back to Ford and found a Dana set up that completely fixed this problem for good!! at about $1500.00. Then the transmission went out….$2100.00 and back on the road. Now the roof and the rt rear quater is rusting. Little bubbles on the roof and a perforation on the rear quater behind the gas filler. And of course we have the obligatory crack in the rear hatch panel below the glass. We just now encountered $4000.00 worth of hail damage which is a blessing with this sorry vehicle. It has a great design and when new was the most attractive SUV made. It drives like a dream…but curse the engineers who came up with the mechanics and production of this truck!!! I’m going to patch it up, sell it and buy a 199 lexus rx300!
June 17th, 2011 at 3:02 pm
I have a 2004 Ford Explorer Beige and the paint is chipping off the ROOF of my car and now rusting. also I’ve notice that chips of paint chipping off on the hood, doors, I went to the dealer Future Ford in Roseville, Ca. which I bought my car from and showed them my SUV. the stated that there”s nothing they can do. I also contact Ford Customer Service and they stated also nothing they can do and there’s no RECALL!! My car is getting worse every day. I took it to a paint shop and they said its from how Ford did’nt paint the car correctly. also when we had a hail storm here and more chips in the paint. I’VE owned a 1998 Ford Explorer and Never did I have a paint issue like this. I take very good care of my car and I paid alot of money for this Explorer as I bought it new. Please everyone make a complaint so we can get our cars, trucks fixed. I can’t afford to pay for their mistakes! I’m going forward with this until they put out a recall and fix it.
June 22nd, 2011 at 2:30 pm
We have formed a Facebook Group that you should join. We have over 200 Ford and Mercury Victims in the group and have scans of documents, photos of cars with your problem and solutions including how to sue Ford in Small Claims court and win.
Here is the link to our group. You don’t have to join to read all the information there nor be a member of Facebook. Read our Docs there, the link is on the right side of the group page.
We can help…
July 5th, 2011 at 9:21 pm
2002 Explorer Limited …Roof and hood started to have white hazing spots in 2005 with 37,000 miles. Roof now has white spots all over and hood has two large white spots growing by the month. Rear deck lid valance is cracked in 3 spots. I look at all the Explorer tailgates and if paint is a dark color this part is always cracked.The hotter the climate the worse it is..I am in Florida..Another defect they are aware of but, do not fix….First and last Ford I will buy…Next SUV will be another Pathfinder….Rick
July 13th, 2011 at 12:11 am
I have a 2003 Ford Escape. It has been flaking and shedding paint for some time. It initially started below the sunroof and then onto above the windshield. The last place was at the back where the door lifts at the back. I contacted Ford and was informed unless it was a recall it would not be covered. I noticed that some people on the blog thier cars were fixed. I have been trying to find a dealership that carried paint that I could fix it with. the color is Ash Gold. Does anyone know where I can find this paint? Thank you
July 14th, 2011 at 2:21 pm
How can a complaint be filled? I would love for this to end up being recalled–I am having the same problem with my 2004 Explorer and it is very frustrating! Thank you to everyone for your help and feedback!
July 14th, 2011 at 3:10 pm
I have a ’03 Escape Limited V6. I have the same paint related issues as reported here. I went thru the pointless process of contacting Ford customer service and got blown off. Went to the dealer – got blown off. Tried to contact a Regional Mgr. and was told to go thru dealer. I did report the problem to Consumer Reports hoping they’d follow up. Nothing so far. More should do this.
July 14th, 2011 at 4:54 pm
You can send them all the notices you want, but if you have read the comments on this blog and have joined our Facebook Group, Ford/Mercury Peeling Paint at:
(link no longer available, removed by Admin)
Which I see you have joined then go to the scans and photos I took that will show you exactly how to sue them in Small Claims Court and win. It is all there…read the discussions too. It is hard to follow this thread on a blog, easier to get your information at our Facebook Group.
Here is the page in the photos section you can see the scans of documents I posted:
(link no longer available, removed by Admin)
(link no longer available, removed by Admin)
They are on Page 5 and 6 for now.
Take them to court, it is the only way. You will be wasting your valuable time writing them or threatening them with charges of consumer deception, they couldn’t care less.
Remember, if they call to settle, tell them no. Reason is that they will ask you to sign a non-disclosure and you will never be able to go after them again if the paint peels on other portions of the car later on. They know you will win in court, so they try to settle in many cases.
Good Luck and post to our Facebook Group…
July 19th, 2011 at 10:40 am
I have a White 2005 Explorer the entire roof has peeled off and i did the best i could to repaint it but even that is peeling off, I think im going to Herculine the roof next I just hope that will stay.
July 21st, 2011 at 4:16 pm
Finally had my day in Small Claims Court against Jack Madden Ford re my 2005 Mustang convertible aluminum hood corrosion and won! I will be getting a new hood, a rental car and my $100.00 court fee reimbursed when the car is done to my satisfaction. I went to court with 8×10 photos, TSB report and all other pertinent documentation. This process took close to a year to resolve but I never gave up and I hope none of you do!
July 22nd, 2011 at 5:00 pm
NBC Chicago is planning to do a segment on the paint issues that Ford vehicle owners are having on August 2. It will be broadcasted at a later date. We will be there on that date. If anyone in the Illinois/Michigan/Wisconsin/Indiana is available that day, it will be an opportunity for the media to report and document the particular issues associated with your vehicle. NBC is also interested in all photos from all Ford owners who are experiencing issues.
They can be posted on the Ford/Mercury Peeling Paint facebook site and I will let the reporter know that they are there. It would be fantastic if you tube videos could be done as well. I’ll keep the board updated as more details become available.
August 1st, 2011 at 7:13 pm
I just purchased a one-owner 2003 Mercury Grand Marquis with only 42,000 miles on it, from a friend’s estate. The color is Gold Ash. It had an area on top of the front fender that was peeled down to the primer, and also some blistering and peeling in the channels on either end of the rear window. I just had these areas repainted today by a local bodyshop. They told me that Ford had some paint issues on some of their vehicles, so I did some online research and found this site. I’m amazed at the scope of this problem. As a lifelong subscriber to Consumers Reports, I am disappointed that they have not latched onto this problem and made the media aware of it. I guess I’m good for now, but afraid of what might peel off as time goes on.
Since my car is now over eight years old, I wonder if I would get any consideration in small claims court. I would appreciate Len Rapoport’s advice.
August 1st, 2011 at 8:10 pm
NBC Newscast Update – Date 08/16/2011, City – Chicago. Location – Lot near Musuem of Scence and Industry. Time – 2:00 PM.
NBC Chicago –
A camera crew will be there and possibly 2 reporters if there is a good turn out. The press is helping us with this. All those in the Illinois, Michigan, Wisconsin, Indiana Area – This is your chance to be heard!!! Please confirm with us if you are planning to attend on the Ford/Mercury Peeling Paint Facebook Site.
August 4th, 2011 at 6:28 pm
I have a 2003 Ford Explorer, with only about 65,000 miles. Over the last couple years I’ve noticed the blistering, peeling paint on the front hood. I wrote to Ford about a year ago, and they wouldn’t take responsibility for this defect. When driving around town, I notice many Ford SUV’s with the same problem. We need to put pressure on Ford to fix this issue. It is clearly a manufacturer’s defect that is very expensive to have fixed.
About 2-3 years ago, our Explorer had a crack on the back hatch door. Something that many other owners have complained about, but yet, Ford refused to take responsibility for it.
This is the second Explorer we’ve owned, and probably the last. Crappy craftmanship… Disappointed with this vehicle!
August 8th, 2011 at 1:32 am
My 2000 Eddie Bauer Expedition, which I have really enjoyed over the years, although one of my daughters drives it more than I do, has a severe paint peeling problem on the hood. The rest of the vehicle is fine. Do I go get it repainted somewhere, or contact Ford first? Will they do anything? firstname.lastname@example.org I live in Greenville, SC.
August 8th, 2011 at 4:03 pm
I have a 2003 Ford Expedition with the paint bubbling and now peeling around the back hatch handle. I would love to see something done. I talked to a friend of mine that is a body man and he says it would be cheaper to find a used hatch the same color and replace the whole door than try to fix it because it probably wouldn’t last. I don’t know if this is true, but I would love to see it fixed. I like my vehicle except for the major visual defect in the back. It wasn’t all that bad till the paint broke through. I just joined the Facebook site, so I will look forward to seeing something accomplished with this major problem by Ford.
August 8th, 2011 at 8:04 pm
I have a 2005 F150 super crew and the cab corners are blistered and bubbled as the rust is about to pop through. The dealership told me last year that it should be covered under warranty, so when I took it back 6 months later I was told it was “out of the 5 yr rust through warranty” when they knew this was an issue 6 months ago. I tell ya I have enjoed everythingabout my King Ranch, but by God I will never spend $45,000 for another Ford product. This is my 3rd Ford product and unfortunately my last after Mickey Mousing me around.
Anyone else have the same experience? write me a email@example.com
August 8th, 2011 at 8:31 pm
2000 Ford Excursion:Major paint flaking/slabbing from the roof and hood. Long cracks on hood made me mad but didn’t notice the roof paint chunks and slabs missing/blown off,until a view from hotel window on vacation.
Pretty tall truck
August 12th, 2011 at 1:51 pm
April 15th, 2011 at 3:42 pm
Today I sent Ford a notice of my intent to sue. I’m asking for sheet metal replacement, repainting and triple damages for consumer deception due to their prior knowledge of the issue and not fixing the problem. I’ll keep you posted.
If anyone has any documentation they have used to prove their case please contact me. We need a share network to be successful.
August ..UPDATE…….Ford counter offered to replace rear tailgate, repaint and repaint the front hood as long as I signed a release and gag order two days before my case. NO WARRANTY on the repair…No Deal!
Went to court…Received check for $4963. No gag order
PLEASE FOLLOW THROUGH. Writing on blogs is great but it won’t get you a check in the mail. It took me just a little over 2 months to resolve this with the courts after haggling for 5 with Ford. Nice downpayment on a Toyota! Thanks Ford!
August 15th, 2011 at 6:27 am
2004 ford Focus wagon(White of coarse) 2nd owner in 08.
Paint started to peel on tailgate first after car wash and has continued around wheelwells ,doors and rocker panels. Not sure if it’s worth paying to have it repainted or just rattle can- it. Maybe I’ll go “Green” and try sunscreen. Most likely My last venture with ford………..
August 15th, 2011 at 12:19 pm
I have a 2001 Ford Excursion White with tan trim, The front and back of roof have been bubbling some time and is starting peeled off in chucks, inside of door frames now starting to show paint peeling off, Have contacted local dealer many times, and others in the DC area. Some say they will look into it, and local dealer filed claim and I was rejected. I have been a Ford product fan for over 40 years. This may be the last. With paint failing and turning into a bucket rust, Ford is ture to their word about becoming green. The program is called “Drive Your Way to Ersionness” Lee Iacokea said it best. Just junk your car after the 3 years and buy a new one. Claasic salemen…………
August 15th, 2011 at 2:15 pm
Mustang (under) Hood Corrosion. 1) We own a 05 and a 09 both cars have corrosion at the identical area’s under the hood. The fact that both vehicles 4 years difference having identical corrosion issues is nothing less than A FACTORY DEFECT. The Ford Dealer quoted $500 per car to repair the corroded areas, with no guarantee. Ford Customer Service is whole heartedly “very sorry” and will not repair the defect.
The problem originates while joining the upper and lower aluminum hood sheets together. Ford Research states a contamination of iron. Yes, this occurs when a steel roll forming tool curves the upper sheet to the lower sheet to form the complete hood. The roll forming contaminates entire perimeter of the lower hood by scoring a fine line into the anti-corrosion pre-paint sealer. Corrosion forms at this “fine line” and spreads under the primer and paint creating a white chalky blister. See part 2 Mustang Hood Corrosion Repair
August 15th, 2011 at 3:53 pm
Mustang (under) Hood Corrosion Repair. 2) Here is an inexpensive $25.00(under the hood) repair solution fallow the schedule process. It should take 3 to 4 hours, most of which is waiting for the paint to dry.
The materials needed are: Masking tape, clean rags, distilled DI water 2 -3 cups, fine particle dust mask, 3 inch dia. Aluminum Oxide medium grit sanding wheel, small brass wire brush, course-medium –fine grit wet sandpaper, alkaline degreaser – Dawn dishwashing soap, (optional) maroon scotchbright pad, liquid etching material – distilled white vinegar, yellow chromate spray primer (fallow mfg. directions), engine spray enamel (durable adhesion properties).
1) Remove the hood 4 bolts 2 person task; place the hood on a padded table, work preferably outside. 2) Remove corroded areas w/ Aluminum Oxide sanding wheel, brass wire brush, course-medium grit wet sandpaper, sand to the bare aluminum. 3) Clean area w/ distilled DI water and degreaser. 4) Rinse w/ distilled DI water. 5) Clean (wipe) w/ distilled vinegar full strength 7 to 10 min. 6 & 7) Pre-rinse & Rinse w/ distilled DI water. 8) Dry. 9) Mask area. 10) Spray primer 2 light coats. 11) Spray top – coat engine enamel.
If you have questions email Nicholas.Fasola@gttws.com.
August 15th, 2011 at 6:02 pm
Nick, you forgot the first steps. Sue Ford. Take the money you will win and go on vacation. When you get home fix it yourself.
August 17th, 2011 at 8:39 am
NBC Chicago Update – The taping went well. 3 different Ford vehicles were represented. Interviews were conducted with each owner. NBC will be releasing this story in September. Both issues were discussed – Corrosion and Thin Paint.
August 20th, 2011 at 10:02 pm
I have a 2006 Ford Expedition XLT red metalflake. In 2009 I noticed blistering of the paint on the tailgate around the plastic license plate area. I have 4 or 5 blisters, some of which have lost the paint completely revealing the bare aluminum. I also have 2 areas on the hood at the front edge. Fortunately the roof paint is intact (for now).
I practice proper care of the paint but to no avail. I’m pretty disgusted. I have read the comments on this site and it seems like complaining to the dealer or Ford is a waste of time. My truck is basically a rolling billboard to stay the heck away from Ford products. I’m surprised they don’t appreciate the negative effects of so many peeling vehicles on the road.
I also just traded in my 2001 Crown Victoria LX Sport (black paint). The paint on this vehicle was quite thin and scratched very easily revealing white (!) primer. I obviously am a Ford guy but their paint problems are just ridiculous. No Mustang GT, Taurus SHO, or Flex for me! After 30 years of Fords, I’m moving on – I just bought a Chrysler 300.
August 21st, 2011 at 12:37 pm
I have 2005 Ford Taurus that I bought in 2008. In last 5 month I started seeing fading and cracking on hood and fender. The fender is now bubbling and pealing. I have not been to Ford,but I am planning to do so in next day or two. Do you have any information that can help me solve this problem. Thank you
August 22nd, 2011 at 3:41 pm
The bubbling affect is known as filiform or underfilm oxidization, a corrosive action forming between the paint- primer- sealer and sheet metal. It is caused by improper surface preparation or a pre-paint contamination. See what the dealership service tech has to says. If there’s a charge for the repairs forget Ford, professional body shops do a much better job usually at a lower price. Get an estimate from at least two reparable shops. Have the body shop(s) explain how the problems occurred and the process of how the paint will be repaired and importantly the warranty.
August 23rd, 2011 at 9:30 pm
My 2004 f150 started peeling paint off the hood over two years ago,then spread to the roof which peeled and cracked like a road map,and now its peeling around the gas cap. this truck is now a money pit with all its problems,mechanical as well.Its was the happiest time in my life when I got this truck brand new.now being diagnose with kidney disease a short time later(doing good) I’m not sure which is worse. Ford needs to stand behind there product,not give millions in bonuses to big shots.
August 24th, 2011 at 11:05 am
2005 Explorer silver roof pain in gutters flaking off , rust… dealer says NO WARRANTY
August 26th, 2011 at 10:36 pm
Nicholas, You are right that the bubbling underneath is caused by improper surface preparation. Ford’s own paint expert and employee published a report that shows the blistering that will appear from contamination.
Its amazing that Ford doesn’t reference their own documentation in analyzing the blistering paint defects (aluminum and/or steel corrosion).
Its also remarkable that Ford does not review their durability data (paint thickness readings) when peeling occurs.
August 31st, 2011 at 8:54 am
I have a 2005 Grand Marquis. I am the second owner of this car. I am highly upset at the fact I am paying $10,000.00 for a car that looks like its not worth $1,000.00. I am a single mother and a Marketing Coordinator for a very prestigious company, it is very shameful to have to drive this car looking like this. The paint on my hood is coming off in large chunks, its to the point I cant even wash my car because Im losing so much paint each time. This is poor service and business ethics for Ford. Such a large company and they have a problem making their mistake right. There is no excuse for the way they are handlng all of these complaints. I am # 472 on this site with the same problem…seems to me something could be done. If anyone has any updated information on this issue, please let me know. I am not willing to let this go, it is hard enough being a single parent, without having corporations such as Ford taking advantage of its consumers. Very Pissed!!!!! Someone needs to make this right!!!!!!
August 31st, 2011 at 12:23 pm
Nothing will happen until it happens to the right person. I’m flabbergasted that Ford is not willing to stand behind their product. You have to see my 2005 Ford Escape. Where are Ford’s PR people. It’s hilarious…….it’s a conversation piece. I have low mileage, but you would think this car has been around forever. Cancer through and through. Chunks of paint are flying off…….I’m waiting for the police to pull me over and fine me for littering. Or God forbid it causes an accident from people eyeballing it on the road. Something bad is going to happen, I just hope I’m not in the car at the time.
August 31st, 2011 at 8:43 pm
I spent a lifetime supporting and defending the American Automobile Industry. Because I truly believed that The American Auto Industry was superior to foreign engineering and manufacturing. As a patriotic and concerned American I understand the impact that the American Auto Industry has on the American Work Force and our National Economy! Well times has changed, it is time to reconsider priorities. How long do American Automobile Executives believe that they can hang on to that diehard American car buyer with defective products?
If I spend $25,000+ on an American made car I expect it to last more than 3 years with 30,000 miles.
September 4th, 2011 at 8:12 pm
We have a 2001 Ford Expedition Sport 4 x 4. We are the second owners and after purchasing this truck we noticed extreme rust under the vehicle on the side panels and also paint bubbling on the hood and back bumper near the liscense plate. I am blogging to tell everyone who has this problem you must fix it or you will have major rust and corrosion from this. We have installed metal paneling under the truck along with removing as much of the rust as possible. Then treating it with rust remover and protectant. The entire underneath side panels(where paint and panels should be) of the truck was rust and which broke down the side panels to where they were breaking off in my hand. We believed the previous owner did not take care of the truck because of the corrosion and paint issues but now know that this is a huge problem everyone is having. I also wanted to add that this truck was from PA and we believe that the salt and slag that is used up there only made the defect worse and made is progress a lot quicker. We plan to keep fixing whatever we have to but I wanted to let everyone know that you cannot leave your problem paint untreated. If there is corrosion don’t leave it that way or you will have the huge problem we do which is where we are having to replace sections of metal because the areas where the paint failed the metal is failing. This entire situation is very strange to us because we have a 1993 Ford F-150 which is still running and believe it or not there is no rust, no corrosion, and no paint bubbling up anywhere. This truck has 250,000 miles, is a work truck, and sit in the hot NC sun all day every day. That really says a lot a 93 Ford trucks paint and body is in better condition than a 2001 model????? To me it sounds like they are cheaping out somewhere to save money on paint and primer treatment in order to increase their profits. Which then in turn the customer is getting a deffective product. It is very sad when an American wants to be a good American and buy a US product but then gets ripped off by faulty craftmanship. At our company we stand behind our product that’s what all companies should do especially companies in the USA.
I also want to say to others that just because this American company is not providing good craftmanship please do not let it discourage you from buying American made products. Right now the best thing we can do to help everyone is to buy American and keep our money in our country. Buying from foreign countries is only weakening us and impowering them. I believe us Americans are smarter than that. I have to also add that I have owned many different vehicles that have all had manufacturer issues that were very costly to repair. At this point in my life I do not believe there is a vehicle manufactured that is perfect.
I hope everyone finds the resolve they want out of this. Maybe we will all get lucky and see a recall….
September 4th, 2011 at 10:56 pm
I am the 2nd owner of a 2001 Escape. All of a sudden, this year, the paing on many parts of the driver’s side of my car has has bubbled and flaked off. It is getting worse by the day. It is down to a dark black color (primer?). Either way, it is pretty unsightly and looks terrible. This is my first and last Ford. I didnt try to get them to repair it but I doubt they would since I am not an original owner. They got no money from me but the previous owner did and that helped her buy her next Ford.
September 5th, 2011 at 4:31 pm
2005 Explorer limited in black. The worst color to have blistering and peeling occur on the hood. Looks horrible.
First occurrence was after less than 2 years. The dealer repaired (GM was a HS friend). Blistering returned within another 2 years. Dealer gave no help, CS gave no help…basically we were told “tough sh#t. Should’ve bought a Toyota”.
Should’ve bought a Toyota. You listening Ford?
September 7th, 2011 at 2:00 pm
I have a 2008 Ford Focus and the paint is bubbling and peeling off on top of the roof. I only have 36,000 miles and was shocked to see this happening. My previous car was a 1999 Nissan Sentra and the paint still looks good today! Sorry Ford, I’m going back to Nissan. This is totally unacceptable!
September 9th, 2011 at 12:55 pm
2003 Red Ford Explorer – bubbling underneath hood and along outer lip (edge) in several places. Paint just fell off in some places, bubbling in other places. No rust…metal looks fine underneath but it’s getting worse.
September 9th, 2011 at 7:04 pm
I have a 2000 ford ranger xlt, and on the back passenger doors my paint is bubbeling and it looks like the truck is rtusting,m so I need to go and get this fixed by having the area cut out, bondoed, and reapinted, is that what I am understanding here?
September 11th, 2011 at 6:23 pm
Logged on here to learn more about the cracked tailgate…I will pursue some of the recommendations, but then learned the peeling roof paint on my 2005 Ford Explorer is also NOT my fault…I will follow up on this site to let you know what happens.
I have a marketing idea. Let’s create some bumper stickers and place them directly on our tailgates: 1) with the dealer’s name and phone number where we bought the vehicles; 2) a Ford bumper sticker; 3) identify the problem for all to read: a) “MFR’S defect: peeling roof paint”, b) “MFR’S defect: cracked rear door panel”; 4) references to web sites with help (i.e. this one).
If enough 10s of thousands of us have these stickers on our tailgates, FORD and its dealers will be more willing to help us with repairs.
September 13th, 2011 at 2:13 pm
I have a 2003 Ford Explorer with less than 60,000 miles. We began noticing the paint bubbling just above the front grill about 2-3 years ago when we took our truck in to have the cracked back hatch door fixed. (This was another Ford problem. Our insurance fixed the damage and was planning to contact Ford regarding the it.) We were going to bring our truck to the body shop to have it repaired, but then began noticing the same problem on other Explorers that we would see parked in parking lots. I’ve written to Ford twice and they keep telling me to bring it to the dealership. I don’t think they will cover the repair unless more people put pressure on consumer groups to make this problem public knowledge through the media.
I like the bumper sticker idea!
September 13th, 2011 at 4:11 pm
Ford (under) Hood Corrosion Repair. — Here is an inexpensive $25.00— (under the hood) repair solution fallow the schedule process.
It should take 3 to 4 hours, most of which is waiting for the paint to dry. The materials needed are: Masking tape, clean rags, distilled DI water 2 -3 cups, fine particle dust mask, 3 inch dia. Aluminum Oxide medium grit sanding wheel, small brass wire brush, course-medium –fine grit wet sandpaper, alkaline degreaser – Dawn dish washing soap, (optional) maroon scotch-bright pad, liquid etching material – distilled white vinegar, yellow chromate spray primer (fallow mfg. directions), engine spray enamel (durable adhesion properties).
1) Remove the hood 4bolts 2 person task; place the hood on a padded table, work preferably outside. 2) Remove corroded areas w/ Aluminum Oxide sanding wheel, brass wire brush, course-medium grit wet sandpaper, sand to the bare aluminum. 3) Clean area w/ distilled DI water and degreaser. 4) Rinse w/ distilled DI water. 5) Clean (wipe) w/ distilled vinegar full strength 7 to 10 min. 6 & 7) Pre rinse & Rinse w/ distilled DI water. 8) Dry. 9) Mask area. 10) Spray primer 2 light coats. 11) Spray top – coat engine enamel. If you have questions email Nicholas.Fasola@gttws.com.
September 13th, 2011 at 4:24 pm
This is my 2nd statement on this site. Just curious if anyone has came up with any clever ideas to get Ford to man up to its problems? If anyone has any suggestions to get the ball rolling..please let me know..if all we do is make posts on this site, nothing will be done. Poor customer service. Its almost unreal that a company would let their name get drug thru the mud instead of addressing the problem… Sick with this:(
September 13th, 2011 at 5:15 pm
Why don’t WE ALL GET TOGETHER and have a – FORGET FORD – campaign!
If we can agree on a common phrase, FORGET FORD – FORD FLAKES –We can display the message on our vehicles.
Have an idea send me an email Nicholas.Fasola@gttws.com
September 13th, 2011 at 5:47 pm
It is very hard to follow a blog regarding this matter because there are hundreds of posts and no organization to find what you need. For this reason we have set up a group on Facebook a couple of years ago. Please, everyone on this blog go to our group who now has 264 members at: https://www.facebook.com/groups/94328817418/
We have published documents, step by step instructions how to take Ford to court and win, expert information and lots of great photos and scans of papers you will need to file.
It is the Ford/Mercury Peeling Paint Group all you need to do is click the link above.
September 20th, 2011 at 6:27 pm
Chicago Newscast – Ford Paint Issues
September 29th, 2011 at 11:36 am
I am having trouble with paint peeling from the stripping on the doors of my 2003 Expedition. I am wondering if these pieces can be replaced? I don’t think painting them would work. They would just begin to peel again. Has Ford given any help to anyone with this problem?
October 2nd, 2011 at 12:36 am
I have a 2004 Crown Vic Police Interceptor. White paint has peeled from roof, hood and in some creases around rear window. Advised by body shop that entire vehicle needs striped and re-painted. Between $2000 to $2400!
October 3rd, 2011 at 3:48 pm
Ollie and Dave;
If you don’t read the posts here or visit our Ford Peeling Paint group on Facebook, you won’t understand what is going on. It is all at our FB Group with photos and step by step info on how to sue Ford in court and win. https://www.facebook.com/groups/94328817418/
No reason to post here or at our group if you don’t read the previous postings that have the answers to your questions.
October 4th, 2011 at 3:41 pm
After perusing the above comments, I pretty much expect…it’s America where we supposedly take “pride” in our products, it’s just the money is still to be made by auto dealers whom are swimming in losses today, and could care LESS about the customer.
Should anyone ever find out what to do about the rusting paint on the Mercury Mountaineer, as well as the cracks on the lift door beneath the rear window….would love to know what it is!
October 5th, 2011 at 9:22 am
FILING A COMPLAINT WITH THE FTC HELPS THE AGENCY DETECT PATTERNS OF WRONG-DOING. In this economy, it is absurd that the automakers have not reversed their position and are letting their customers take the financial hit, instead of their suppliers. Collectively, the 3 main paint suppliers do $100 billion annually from all operations. With this type of clout, in my opinion, they will continue these practices because they can. The automakers have been contacted on this issue in 2010. I have not seen where the automakers are now assisting consumers on this issue. It is obvious that the automakers and paint industry are reaping the windfall of increased profits by applying less paint and not cleaning the vehicles properly. Last year, we forwarded a portion of our research materials to the Federal Trade Commission. The Federal Trade Commission (cannot handle individual cases) is the nation’s consumer protection agency. I would urge all consumers with the paint issue to register a complaint with the FTC. Complaints registered with the FTC helps them detect patterns of wrong-doing. Link to FTC: https://www.ftccomplaintassistant.gov/
October 11th, 2011 at 11:19 am
I had the same exact problem with my Mercury Mountaineer. Only one solution, body shop, takes it down to the bare metal and repaints it the correct way.
See photos, scans and documents on how to get Ford to pay.
It is all at our FB Group with photos and step by step info on how to sue Ford in court and win. https://www.facebook.com/groups/94328817418/
October 14th, 2011 at 9:00 am
On the Facebook page, it looks like you have to go after the Ford Dealer. Since I bought this from a private seller, does that mean I am up a creek? I do not see any mention of a 2nd owner being able to go after Ford. Is this true?
October 14th, 2011 at 1:54 pm
You didn’t read the docs and our posts on our group on FB. If you did you would see we always sue Ford and not the dealers. You can still sue them.,
October 15th, 2011 at 4:11 pm
I am also#332 and #333.re/ 2005 crnvic I bought new in 2006.WELL i figured out what to do,tcp global has a color called rust flatz,after getting rid of the rust,I will paint my roof ,hood,and trunk lid rust color and make my car look like an old rusty truck on the top sides,this should match the dark blue pearl coat well.the car is now payed for,the dealer doesnt want to give me anything for it on a trade so why not?then when people ask why,i can let them know how well ford stands behind their products,i guess it doesnt matter because ford only badges mazdas now.folks dont look for help from ford,go to maaco or somewhere else.anyone know where I can post pictures,I ordered the paint today!
October 18th, 2011 at 10:29 am
Post it on our Facebook group.
October 18th, 2011 at 9:34 pm
Anyone having any issues with MELTING plastic exterior trim on 2005 Escape XLT?
October 23rd, 2011 at 8:37 pm
I have a 2008 Taurus X that has the paint blistering and peeling off the front of the hood. I went to my dealer and the service manager said he contacted Ford and they wouldn’t do anything about it because I was the second owner. What does that have to do wth their paint problem?! Now I know this has been going on for years and Ford doesn’t do anything about it. I had a Windstar van before this car and had no problems with it.
My neighbor has a 2006 Ford pickup truck with all the paint peeling off the hood also.
October 24th, 2011 at 3:02 pm
332,333,499 RE/2005 crn vic origanal owner ,I found the problem! I stripped my roof to find surface rust on entire roof under the paint,also my roof has been painted 3 bas/clear coat times.it was done at the factory with feather fill,rust holes were migged in.this roof has many grinder marks in it also.Per the wife I will paint it dark blue pearl flatz,and put a roof on it in the summer.junk yard roofs are better than mine,my car has a story,and i dont know what it is.Len is there a way to get factory records?I have come to find out dark blue pearl coat (dx)has problems but my sons 2005 crn vic is silver burch and his roof is pealing.I probley could have the dealer fix but there known for shotty work and i dont trust them.I will post pics soon
October 28th, 2011 at 2:00 pm
I have a 2003 Explorer that had an aluminum hood as well and as so many here have said developed the rust and paint defect. I also had the clear coat just bubble off. I just got my car back from the body shop and had a new aftermarket steel hood installed and painted. I also have a defect on the door that I will have to address next month as well as a rust line the entire roof line passenger side. My body guy told me it was a manufacture defect and that I should take it back to Ford to have it addressed, but what is the use. I got quotes from $1600 but had the hood replaced and painted for $610. I guess “Ford Quality” is just a ad mans jingle. Maybe their cars are built better now, but since Ford refuses to step up to the plate and make good on their manufacturing flaws, the word will go out not the trust their product. GM had to deal with that albatross for two decades and still has not recovered the market share. You want us to buy American, well BMW, KIA and Hyundai and VW are all made in the USA, so sellers beware. The word will spread of how you treat your customers and autos $36K should last 10 years and not rust out, especially in Florida.
October 28th, 2011 at 4:08 pm
We purchased a 2010 Expedition earler this year (2011) from Eddie
Gilstrap Ford in Salem In. The vehicle had 6000 miles on it when we purchased it. I located the vehicle in
Ohio via the internet and made the deal with Eddie Gilstrap Ford in Salem, In. Shortly after
taking possesion, I noticed the doors rubbing
paint off of the body. I returned the vehicle to Gilstraps and pointed
out where the vehicle was rubbing paint off. They had the vehicle for 2-3 days and I picked it up. They stated
they “grinded” on the door to make it fit. The bare spots were still
noticable and I stopped and told the dealer about it on the way home. “some vehicles just do that” was the response.
We scheduled another appointment and they had the vehicle for another 2-3 days. I picked it up and it appeared they did a pretty good job with all of the places
rubbing as far as paint except for the rear door tops which was
bare and showed of primer and bare metal.
I touched up the left rear door with paint left over and didn’t do a very good job so I left the other door alone. After a short time, I noticed the same spots rubbing again on the body, and I filled out a Ford survey and expressed my displeasure with the service provided.
The owner called me and was somewhat upset because I had given his dealership a bad report to Ford. He said he would call me when the Ford Rep was going to be in and we would all look at it together.
He did not call when he was supposed to
so I called Ford Customer Service and set up a time to meet with a Ford Rep at the dealership.
It was in between this time that I became aware of the paint issues
Ford is having from Mr. Steve Gaiski and his company Zestar.
I forwarded pictures of what appears to be corrosion on the liftgate, right rear door, and hood. Steve looked at
the pictures and agreed it was corrosion, and stated that we are having the same paint problem with our vehicle as everyone else is having.
Not only did the Ford rep deny any knowledge
of paint issues, but stated the rubbing issue was a “characteristic of the vehicle” which was perfectly acceptable to him. He went as far as to basicly say I was being too particular or “anal” about my vehicle because he has a new Mustang that is rubbing paint in a certain place and that was ok with him.
Well, I’m paying for this one Mr. Ford Rep. and its not acceptable to me.
We looked at a 2007 and a 2012 Expedtion on the
lot and both of them are rubbing the paint off in the very same places as our Expedition. And that is perfectly acceptable to them???
I asked both the service manager and the Ford rep if they were going to paint and fix the top of the door where it was rusting 3 times, and I still haven’t gotten an answer other than “I am not sure that is rust”.
My vehicle is still under warranty mind you.
But rest assured, Ford will be right there for me when and if I have
problems later down the road since all of the issues mentioned here are
“speculative” according to the Ford Rep. Yeah, right.
This kid even had the contempt to tell me about how he was raised by
his father to be moraly and ethicly sound and to do what is right in
Its so very, very unfortunate that most elements of society in this country, have sank to such a disingenuous level.
I agree with several others that have posted here. We are very
patriotic and believe in buying American made products and supporting
the American car company’s. Heck, our Expedition was made in
Louisville which is near our hometown…
I remember how much we were looking forward to getting this vehicle and me and my wife talking about how buying the Expedition was benefiting our local economy and it was kinda cool having a vehicle
made right here…
BUT, when the people at Ford sure don’t seem to have a problem putting the screws to the folks that put dinner on the table for their
families, I say take our business elsewhere, and you greedy, deceitful
SOB’s can take your “quality” and excuses to the poor house…
Too bad GM would probably be the same way about issues with their cars as well, cause I sure would drop this Expy for a Tahoe today .
October 29th, 2011 at 12:11 pm
I just Bought a 2001 F 150 supercrew…and just noticed the rocker panels are rusted thru under all 4 doors…the more I research this, looks like only about a dozen of these truck, ever made, don’t have this problem…how can they even act like they don’t know whats going on with this crappy quality…never again…
November 2nd, 2011 at 3:04 pm
I HAVE A 2006 FORD CROWN VICTORIA HAVING SAME PROBLEM.PAINT IS PEELING IN 10 TO 12INCHES AT A TIME THIS IS HAPPENING TO THE HOOD AND ROOF OF MY CAR.FORD KNOWS THAT THEY STILL HAVE THIS PROBLEM AND REFUSES TO DO ANYTHING ABOUT IT.I WILL FIGHT TO THE END!
November 5th, 2011 at 7:38 am
2nd Article on Colorado’s Police Depatment Replacing paint peeling Ford Crown Victorias state: “…peeling paint due to manufacturer’s defect…” (link to auroragov.org/AuroraGov/News/453889 no longer valid, link removed – admin)
Aurora Receives New Patrol Cars Aurora, Colorado
November 6th, 2011 at 12:36 am
I have a 2004 Ford Expedition. The paint is bubbling and chipping off the Back hatch under the window. Also my side trim panels have faded and since then been repainted on our own. My front wheel bearings have been replaced and now the back is in need to be replaced. I love my expedition but think these are all recalls!! I hope ford does something about these problems.
November 9th, 2011 at 10:35 am
I own a 2000 Excursion and a sopt the size of a egg has blistered up on the hood and peeled off. took it back to Ford and it was like crickets were chripping………. the guy says ” well looks like it needs a new hood” 1600.00 dollars WOW!!! I dont understand why ford doesnt fix this problem.. does this make me want to buy another Ford product? NO What a shame…
November 16th, 2011 at 7:14 am
My 2005 Ford Explorer has bubbling paint and rust on the roof, and I just dumped $3000 into it for a tranny rebuild. The Ford has 102000 (I’ve owned it since 56k) miles on it. It turned 100000 when I was on the way to the dealer to get the transmission looked at. What a way to celebrate. I also own a BMW 3 series with 135000 miles on it (I’ve owned it since 62k). Forgetting about the $3000 for the transmission, I have still spent more money on fixing the Ford than the BMW. As for me, I am never buying another Ford. Only BMWs for me now, maybe a Honda. In the long run, my BMW is much cheaper to own than the Ford, and infinitely more fun to drive. I highly suggest doing away with the whole “I will only buy American” philosophy. I used to have that philosophy.
December 6th, 2011 at 4:36 pm
We have a 2002 Excursion, paint is peeling off the roof between the windshield and the carrier rack and also in side the rack area. Does anyone know if there is a recall on this problem or of anyone to contact and try to get this taken care of.
If there is any one who can help me with this you can E-Mail me at : firstname.lastname@example.org THANK YOU
December 12th, 2011 at 9:54 pm
I have a 2003 Mercury Mountaineer that has BIG sheets of paint coming off the hood. I am looking to sue Ford if they don’t want to fix their mistakes.
I have been reading on this issue and find that Ford seems to be laughing at their customers problems concerning poor quality paint jobs.
No wonder they never asked for a bail out with the rest of the Big auto makers, they don’t stand behind their product!!!
December 23rd, 2011 at 12:22 pm
I have a white 2002 Escape XLT. The paint is de-laminating in big sheets. What starts from a small chip will quickly escalate into a de-lamination in two or three days.
It seems that the paint is not bonded to the sheet metal at all. Is Ford recalling these for poor quality primer or contamination on the metal prior to painting?
I have always been meticulous with the finishes on my vehicles, and have never seen anything like this.
January 5th, 2012 at 3:08 am
’04 Explorer……hood bubbling….along roof seams….peeling……(only 70k) Chrysler had similar primer issue back in like ’93 or so (paint did not bond to primer properly there I think), same deal, they also did not stand by it. I’ll file with FTC & log complaint to BBB….this still better than my 91 Chevy S-10 tho, I bought brand new with pride “Buying American”….only to be completely left out in the cold….1st year I owned it, was back to dealer 13 times for a total of 27 problems (yes, all logged with handwritten letter to BBB- did nothing unfortunately), 7 times specifically for the throwout bearing (driving a squeaking “new” car???…was embarrassing)….I was told by the Feld Dealership (was like the VP of sales) I bought it from, and I am not making this up…quote: “Well, what do you expect? It’s not a Toyota”……I did however after that, trade it for a 1993 Dodge Dakota, which I drove till 2002 and logged 249,000 miles–only had to replace the water pump and fuel pump (misc minor stuff of course like ball joints)(to the dealers’ credit, they kept making repairs at no charge, but could NOT fix it, was Mfg bad design & just poor quality)…..so it is a mixed bag, but as the marketing person stated much earlier in this blog, if Ford said—-this is our mistake—let’s fix it…..how many more thousands of Americans would hear the story; just from this blog alone; as we would tell the story of how this American company owned up to it. I like Ford; no bailouts & all, but I don’t like what I’m readin here folks…..gonna check out the FB page & do my part by contacting all I can……
January 8th, 2012 at 10:41 am
I have a 2003 Ford Escape (golden ash). After reading all these complaints I can’t believe Ford has yet to do anything. I thought it was because of Ware and Tear that on the back of my car and now on the hood my car. I have spoken to my mechanic and he told not to go to a dealership, but to contact corporate office. This is ridiculous. I may have to call our local news and have them do a investigative piece on it.
January 10th, 2012 at 2:31 pm
Long time Ford enthusiast. Now own 2 explorers, a 1996, and a 2002, Both vehicles have paint problems. The 96 has peeling paint on the roof in several spots. The 02 has galvanic corosion on the hood front where it meets the grill and also on the right front fender.
The molded trim around the bottom of the doors,etc. on the 02 Explorer gets streaked from rain leaving light colored, vertical streaks. The can be minimized by applying an off the shelf product, but there is at least an hours work each time on that alone adfter I wash the car.
I”m going to buy another car in the coming months and, if Ford will do somehting good for me, I might stick to Ford.
January 16th, 2012 at 5:51 pm
I have a 2005 Mercury Mountaineer in satellite silver about a year ago I noticed the roof channels were peeling and the roof is rusting. I talked to service reps at a couple of dealers and I was told that there were no complaints that they were aware of, As a result of that I thought mine was an isolated case, Know I know different. Shame on Ford.
January 17th, 2012 at 2:37 pm
I have a 1997 Ford F 150 with some of the same paint problems. I purchased the vehicle brand new and have been the sole owner. A couple of years after I purchased the truck the paint clear coat) started coming off the rear left bed panel and the dealership to their credit paid for the repair. Over the years the clear coat has came off the s ame area that was repaired and also the hood and the top of the cab. I have taken very good care of the truck and it is clear that it is a defective paint job and ford refuses to do anything.I have been a Ford truck owner all my life with my first one being a 1968 F-100 but with the way they handled this I am very disappointed and may never buy another one. Let me know if there is ever a suit filed because I want to be a part of it.
January 25th, 2012 at 5:19 pm
I have a 2004 Explorer Sport Trac with the same issues. Had the hood fixed under warrany in 06. The rest of the truck was fine at that time. A few months after the warranty expired, the front fenders and roof have cracking in the paint. I wash, wax and keep the car in a garage so I know its not from the elements. Ford wont do anything to fix the problem, even though they see that the hood was fixed bc of cracking paint. Last FORD that I will buy!!
February 8th, 2012 at 3:40 pm
I own a 2001 F150 and a 2001 Expedition. Both have problems with the paint. I had the tailgate on my truck repainted a couple of years ago, but the last time I washed my truck paint began chipping off in pieces the size of baseballs.
February 13th, 2012 at 11:43 am
I was stoped by a state troopre in Massachusetts and told that something was flying off my 2001 Ford Windstar. It was large chips of the paint from the roof and the back door. What can I do ? Is ford doing any thing for the costumer ? I just had this car recalled for the real axle that was fixed at Herb Chambers Ford in Westboro Massachusetts. The cruse control does not work and the break light stays on.
William S. Coleman III
February 15th, 2012 at 9:41 pm
Newscast: Ford loses customer over Paint Peeling Expedition
February 16th, 2012 at 2:22 pm
I have a 2008 expedition EL Limited and have found several spots on my gate that is bubbling. I also have noticed while cleaning the door jams that one of the door jams was not painted all the way.Me and my wife bought the expedition brand new in 2008 and have no problems with it except the paint issue.I went to ford and they said there was nothing they could do with it.My car has never been out of warrenty we bought the extended warrenty a month before the factory warrenty went out.I think it is sad that ford has been doing this since early 2000 and they know there is a problem but they keep doing it and getting away with it unless you want to take them to court.I think they should put out a recall.Spending 50k on a vehicle that the paint bubbles due to poor manufacturing should warrenty a recall alone.
February 22nd, 2012 at 9:06 am
My 2000 Expedition is about to loose its roof and has major hood damage.
Bought it used in ’05 with very low mileage in excellent condition. The bubbles began to appear on the hood in ’09…Since last year its been all downhill.
What does a disabled widow do? I cant afford to have it fixed & certainly cant trade it in for something safe to drive!
Len , I will try to get you pics of the gaping hole in the front center of the roof.Can not drive much any more and now cant drive in the rain. I have owned Fords all my life beginning with a 64 mustang but there will NOT be another , even if I could afford it!
March 4th, 2012 at 2:36 am
Another 2003 escape, gold with paint peeling on the upper tailgate and the roof between the windshield and sunroof.
March 9th, 2012 at 11:16 am
I have a 2005 Ford Expodeition. I am having the same problem bubbling on the hood and on the rear tailgate. I was considering getting it fix, until I noticed everyone driving the same model and make of my car having the same problems. Then to see this site it is horrible to have this go on and Ford not take care of this problem.
March 12th, 2012 at 8:28 am
i have an 2005 ford expedition that has bad bubbling on the tail gate around where the handle a plate are the body shop told me about 600dollars to fix with no guareeteee that it won.t come back
March 15th, 2012 at 12:12 am
For those that have not joined….check it out on Facebook. You will find a lot of help here with paint issues. Many of us have one. One member beat Ford’s lawyers in court this week. She had originally lost but appealed.
March 20th, 2012 at 8:46 pm
2004 F150 LARIAT – SAME ISSUE ON HOOD WHERE THE GRILL ATTACHES – Guess I’ll paint myself and never by a ford agian.
March 21st, 2012 at 11:54 am
I have a 2008 Taurus X and the paint is peeling off my hood. When investigating further my whole hood will corrode thru in the future. Ford has be No help at all saying there has not been a recall. I can opnly hope to hit a deer and have my hood painted via my insurance and after my deductable..why? Ford is responsible and sounds like a ongoing problem for many years..No I will never buy another Ford again
March 21st, 2012 at 10:35 pm
Read my comments above. On that site you will find everything you need to know how to sue in small claims court. Ford just lost an appeal in court across the street from their world headquarters. They showed up with their high price legal team and lost to an ex customer who defended herself with help from people on the above site. I sued and beat them last year on my 08. It was nice to get a 5k rebate for the crappy paint job I paid for.
March 22nd, 2012 at 3:52 pm
I maintain a fleet of ford vehicle consisting of F series trucks and E series vans ranging in years from 1997 – 2006. 34 vehicle in total. 9 of which are in years of 2000-2005, all of those vehicles have paint pealing from hoods, roofs, tops of doors and backs of cabs. I have called the dealer on this issue, there response is ” warranty is 3 year 36k miles”. Short, simple and to the point. I have nothing good to say about Ford. When it comes time to purchase new fleet vehicles, they will not be from Ford.
March 31st, 2012 at 5:41 pm
I have a 2006 Ford Explorer with 45,000 miles on it. I found the paint problem when I purchased it and told the dealer I wanted them to pay to fix the hood and repaint it and the fenders, they agreed. But now I find out that the paint problem is in the Aluminum hood, which is, according to Ford , Contaminated with Iron Oxide, before it was painted. I feel the only way to stop the paint peeling on the hood, is to purchase a New, Primed Steel Hood, aftermarket and have it paint to match the paint on the car? At least if the steel hood begins to rust and the paint lifts off, I know how to deal with it!!! This is my First and my Last Ford Product ever!!!!!!!!
April 2nd, 2012 at 11:40 am
Wouldnt it be financially beneficial if For just repainted all of these cars that win in court than to pay full retail paint jobs that the owners pay? It would be cheaper to setup paint shops and do it themselves than to reimburse everyone.
April 2nd, 2012 at 2:34 pm
Tony, that would make sense, but you have to understand that once you win in court you dont even have to fix the car. You have sued because your vehicle had an alleged defect and has lost value. The logical, but expensive, thing to do is for Ford to just fix the vehicles and keep the customers happy.
A lot of companies have hidden defects from the public for years because it was difficult for people to know it was happening. Now with the internet everyone knows what is going on. Companies like Ford better wake up to this fact before the negative feedback really hurts them. I think it is already happening. They went from 5th to 10th in customer satisfaction this year.
Why would you trust them to fix your car after you had to sue them???
April 13th, 2012 at 1:39 pm
This is truly unbelievable! I just bought a 2003 Ford Escape one week ago. It had 2 large spots on the hood where the paint looked like it had flaked off, as well as other smaller spots (under back window, on sides). I dropped it off at the paint shop 3 days ago and just called them to see if it was ready to be picked up. He informed me that there was a major paint issue with this year/make/model vehicle and he’s going to have to basically take the paint off of the entire vehicle, then repaint it. He said it’s going to cause him A LOT more work. I’m sure I’ll love seeing the bill when I get it. He suggested I call Ford but after reading all of these comments above, I don’t really see the point other than to just notify them I’m another victim. (P.S. This is the 1st Ford I’ve ever bought…never again!)
April 19th, 2012 at 3:27 pm
WE HAVE RUST!!!!
2010, yes you read that right a 2010! Ford Expedition EL with rust on the liftgate. There has never been any damage to the vehicle, it has bubbling paint from the rust. Ford says that the vehicle, which we bought new, has a few hundred miles over the warranty. It is just now at 38,000. Don’t think they have solved the rust issues from the past!
April 23rd, 2012 at 10:43 pm
we have a 32001 ford f-150 and the paint is blistering and rusting underneath. been well taken care of and only 75000 miles on it.. what a disappointment! who can we contact for this issue to be resolved?
April 26th, 2012 at 1:34 pm
Vehicle owners have been winning around the country in small claims court on both the thin paint and aluminum corrosion issues. Check out the facebook page that is referred to in previous comments. Owners have won in California, Illinois, Indiana, Massachusetts, Michigan, New Jersey. The vehicles include both new and pre-owned, in and out of warranty, as well as vehicle previously painted by Ford. Additionally, owners in New York and Idaho had their vehicles repainted at no charge by the dealerships. The Idaho winner had a pre-owned 2003 Ford Escape that was painted at no charge. Check out the facebook site and take action.
May 7th, 2012 at 10:58 am
As an independant body shop I have seen a couple of these flow through my shop. Currently I have one in the shop that has been undergoing the identicle problem.
Beware – Ford has published a report that diagnosed the problem not in the paint, but in the metal (an iron contamination of aluminum panels). Repainting the panels will only result in having them to peel again down the road. Eventually it is possible that the entire body is contaminated and will peel as well.
At first I thought that this issue was due to poor workmanship of another body shop but As I have researched I am learning that this is a major issue.
Sorry to be the bearer of bad news, removing the paint down to the metal, sealing it and repainting is not a guarantee that it will not peel again, it is a contaminate in the metal not the paint.
If your vehicle is out of warranty it is most likely that you will get no voluntary assistance from Ford unless you can prove that you were having problems before the lapse of the warranty. However, it is possible if a class action suit is brought against them.
Sane Body Shop
June 3rd, 2012 at 11:38 pm
Ford Knows they have a issue they refuse to take care of. There are several complaints. I have been dealing with mine for about 3 months. I refuse to talk to the rep that answers the phone I always demand a supervisor, get the names of all I the people I speak with, and keep track of what is said and date and times we have spoke. I have file with the BBB localy. I have had my vehicle inspeced by the local Ford dealership and a private body shop. I have a attorney retained if need be if Ford is not willing to repaint this car. It would mast likely be cheaper just to paint the car than have a attorney send Ford a nasty gram but I am a little aggitated and will think about Chevy or dodge next time I by a car
June 6th, 2012 at 11:42 pm
I have a 2004 White Ford Expedition and my paint is bubbling on the tail gate around the handle and is coming off on top of my roof. This is the first Ford I have ever bought and I am very disapointed Ford is not standing behind there product. I have always taken really good care of my vehicles so they look nice, what a great disapointment!
June 18th, 2012 at 9:09 am
I have a 05 F-350 the paint has been blistering and coming off is small sheets. It started on the lower parts of the doors and below. Around the lower part of the cab behind the bed. I had gone to Ford for an esimate last month to have it repaired. Made an appointment and took it in this morning. While waiting for the shop to open I was looking around at my truck and noticed the wheel wells were starting to bubble!!! This all started a few years ago, only if I had known sooner! You pay $50,000 + for a truck, take care of it so you can drive around in something that looks like CRAP!!! I only have 65,500 miles on this truck.
June 23rd, 2012 at 10:43 am
i have a 05 f150 with 30k on it and the paint peeled off a section of the tail gate..truck is garage keep..
June 30th, 2012 at 11:17 pm
I have been dealing with a crapping looking 2003 Ford Escape since 2008. At first I thought the car was hit by a rock, called insur co, but didn’t go in right away. Then it just progressed on & on. I really love my car. It just looks like crap on the outside. I am just going to cut to the chase, and file a small court claim here in Calif, unless some one can confirm that there is a class action law suit. Maybe I will start one! I originally contact the dealer (purchased used in 2006), I was told that I could trade it in and they would not devalue car price due to the paint. Gee wasn’t that nice of them. I have not hounded Ford, looks like it has not work for anyone else. Keep me posted on any law suits….I’m in.
July 7th, 2012 at 3:00 pm
I too have a Ford, mine a 2003 Expedition, with bubbling/peeling paint on the rear hatch. It clearly is either a paint to primer issue, or a primer to surface issue. Reading through the posts and looking more closely at the actual surface, it seems more likely it is the iron oxide issue in the aluminum. Repainting will not fix this issue. I was hoping to see an answer here, but seems the only one is to sue in small claims.
July 13th, 2012 at 5:38 pm
I own a 2005 F150 the paint on my roof and the tops of the doors peeled off at under 40000 miles Ford did nothing its the last one I will buy also now the airbag light come on will see if they due anything about it have 58000 miles guess Founf on road dead has a true meaning to it.
July 19th, 2012 at 11:34 am
Ford contact information for those owners experiencing bubbling paint on Mustangs.
Phone number, facebook and twitter contact provided in remark #34.
July 22nd, 2012 at 5:36 pm
My 2003 Lincoln Navigator is bubbling bad on the tail gate area in several areas. The car is now 8 years olds, but this really should not be happening.
July 24th, 2012 at 3:27 pm
I am the owner of a 2003 Grand Marquis. It is peeling awful in several spots. It rides fantastic but it looks horrible.
July 26th, 2012 at 6:32 pm
I already left comments about my 2 Fords with paint problems. But I’ve always liked Ford products and was proud of Ford for not needing a bailout like GM and that other formerly American company. I want to buy more Fords but will not do it unless they address this problem. How do they expect to retain customers and sell vehicles that won’t hold paint.
When I buy it looks like it will not be an American made car.
July 30th, 2012 at 7:36 pm
NOT BUILT TOUGH ~ I am totally disgusted that my 2008, 80,000 mile, Ford Expedition XLT is bubbling and blistering under neath the paint on the rear lift gate. The front left fender has been peeling paint since day 1
HOW dare Ford, knowingly, continue to produce vehicles with this HUGE defect. My truck has been pampered, in hopes of keeping for years to come. It is going to be a junk car in no time.
FORD refuse to stand behind their products and problems. This apparently is not a paint issue as much as it is a material defect in the aluminum used, which will not hold the paint onto the car.
I will be going to the press and I hope to start a class action suit against this company for possessing knowledge and deliberately hiding the fact that they have a problem and selling a bill of goods to unknowing customers….Shameful Business is FORD and unethical as well.
July 31st, 2012 at 2:14 pm
Join our group on Facebook where you can find information on how to take Ford to Small Claims Court and win. We have over 400 members and for the past 4 years have succeeded in beating them in court over and over again. Unfortunately there are no active class actions against Ford we know of because it is too difficult to define the class.
You can find us on Facebook and see photos and documents you will need to win at: https://www.facebook.com/groups/fordpeelingpaint/
August 2nd, 2012 at 2:31 pm
I have a 2004 F150 extended cab. Roof is already rusting out, bed and tailgate peeling, hood and grill peeling. Only 75K miles and all in Florida.What a POS.
August 6th, 2012 at 4:25 pm
2012 Ford Taurus – Paint Issues Persist – https://www.fordtaurus.net/forums/viewtopic.php?f=41&t=16826
August 6th, 2012 at 10:33 pm
My husband and I purchased a 2004 Expedition XLT and have had the same problems as everyone else. The body shop informed us that the rust on the top of the vehicle is so severe that it has caused leaking. The rust is a result of paint peeling off & the metal not being protected. We were informed that the entire top of our automobile will have to be replaced. My husband and I are contacting a lawyer & intend on taking this to the full extent. When you pay for an automobile or anything else for that matter, you don’t expect to end of spending more money fixing it than you did purchasing it. Will keep everyone posted on how it goes…
August 11th, 2012 at 5:23 pm
Victory in Oregon – 2007 Mercury Grand Marquis – Small Claims – Paint Peeling Issue -Amount – $2,402.68. Court ruled for Vehicle Owner. States where owners had won: CA, IL, IN, MA, MI, NJ, and OR. State where dealership had painted for free: NY. State where dealership painted for deep discount: ID. State where courts have ruled against vehicle owners: CT. Canadian province where court has ruled against vehicle owner: Nova Scotia.
August 11th, 2012 at 7:52 pm
Recent article in Massachusetts paper on Ford Freestyle Paint Blistering
August 22nd, 2012 at 1:30 pm
I have a 2008 expedition with 29K miles on it, I have the famous paint bubbles in the lip of the hood of my truck. well needless to say the warranty ran out in nov 2011. Went to the dealer, they sent me over to an auto body shop to get an estimate. They turned the estimate in (no pictures or anything) and said would cover $300. I called headquarters in the end she stated take the $300 or leave it, the bubbling is probly from where I live as they salt the streets??????? I told her the hood is aluminum salt wouldnt do that. Well I looked further and see it on the inside lip of my hatch also. they are still not taking blame for faulty paint. I have filed a complaint with the BBB and the FTC. Lets see what happens. It is a shame and a crime that a company can do this to consumers for so many years, same problem and get away with it. We need to find away to bring a class action law suit against ford.
August 29th, 2012 at 3:15 pm
I am the latest , I guess . 2009 Expedition Limited with bubbles under the hood and tailgate . Just spent 2 days reading all this stuff . Dealership was rediculous , Ford hasn’t finished writing the letter denying my claim . I just can’t understand why no class action suit has been started ???? Define the class ??? Easy anyone who owns a Ford vehicle . It is quite clear to me hearing the same models and basically years 98 to present .Now there might be two different class actions as I am understanding that there are two different paint peeling issues . I just want to get the ball rolling and hit the ground running . I will certainly go to small claims court . But I would rather/also like to see Ford spanked like Toyota was with the gas pedal issue. Maybe I don’t understand the law enough but what does it take ?
August 31st, 2012 at 10:07 pm
Have 2004 f150 with 70,000 miles the roof behind sunroof is peeling now buth back fenders, the bodys shop said be 1200.00 to fix said that ford should have to fix it because of the bad paint job. I have contacted Ford and have never heard back yet from them probably won’t. I have owner more the 10 f150 in past and this is my last ford vechicle I will ever own. Actually glad this came up in last couple weeks have been shopping for new Ford Fusion but have starting looking at other makes.
September 6th, 2012 at 10:16 am
we have a ford freestar 2004,190.000 km,bought new in 2005,with cracked paint all over.we have ford looking into it.ford tech took pictures all over but told me i will be out of luck.i live in cornwall,on.ca.,with lots of salt on the road,the rust will start shortly.any one knows away of sealing the cracks so can prevent the corrosion problem ????
September 11th, 2012 at 1:28 pm
My 2001 ford expedition’s paint on the roof has been cracking and rusting since Sept 2002 when my new SUV was only 18 months old!! Since it was under warranty a local dealer has been repainting and resealing the affected area on the roof for 10 years!! Now I’m being told the only way to really fix it is by having a whold new roof put on!! Which they want me to pay 1/2 for!! No Way!! I have contacted the ford corporate offices several times to no avail. All my cars have been fords (Maverick, Mustang, Escort, Expedition, Focus #1, Focus#2) and Yep, my next car will be a Honda! No wonder so many people are turing to foreign car manufacturers!!
September 12th, 2012 at 9:18 pm
my hood and roof amoung other body panels are pealing away which leads me to believe they used no sand primer and should be held accountable; each time I wash it more & more comes off
September 12th, 2012 at 9:22 pm
my baby is starting to look like hell
September 16th, 2012 at 12:00 pm
We have a 2005 Ford Expedition Limited edition. The paint has bubbled on the tailgate and hood.. Poor guality material used. Aluminum. Had it repaired by local body shop twice at own expense. Now the engine mounts are rusting and eventually the engine will fall out!!!! Mind you we do not drive this vehicle in the winter. We bought it used and there was absolutely no rust underneath. It will cost us 1500.00 to get it repaired. Ford will not help us. Another example of poor quality material used. We have always had Ford products but this is difinitely our last!!!!!Any suggestions would be greatly appreciated
September 18th, 2012 at 9:15 pm
2002 F350 Lariat, white Crew Cab. Paint very brittle; large chips from small rocks. Cracking along the length of all roof ribs and rain gutters. Paint and primer flaked off of section of roof.
September 30th, 2012 at 11:11 pm
F 150 4×4 2005 Green paint chipping out in dime size chunks. Like the paint not adhering.
December 7th, 2012 at 10:06 am
In 2006 I purchased a 2005 F150 from Bustermiles Ford in Heflin, Al. After about 2 year of owning this truck I had to get the windshield replaced. Glass Doctor noticed that the paint was peeling off the roof of the truck. I notified Bustermiles Ford immediately; they requested that I bring the vehicle in. They investigated this issue and admitted that it was a Manufacture defect. Even though they proved that the vehicle was defected from the start, Ford still would not do anything to help me with this issue. My truck still has paint peeling off in other locations. I called Ford about 50 times trying to get someone to help me, the only thing they said was sorry that the paint was out of warranty. I would understand this if the paint had been properly done to start with but it was not. The paint is still continuing to peel off in other locations. Ford does not support their customers; all I received was a sorry. I would not recommend anyone to buy a ford based on the lack in responsible ford took for a defect they know about.
December 7th, 2012 at 1:54 pm
I have a 2003 Ford Explorer and have had several problems with the paint. I had to replace and repaint the hood because the aluminum hood that came with the car rusted out. There was a problem with the roof and the welded seam from front to back was rusting out, and I had to have that repainted. On this model there is a plastic decorative panel over the glass rear liftgate that continually cracks ( I am on number 3).
For a company that claims quality is number one they have a long way to go. I have had to put over $2500 into fixing design and quality problems. Needless-to-say, in future I will not be buying a Ford product. Made the same claim about GM in the 80’s. Will never buy a GM product again and now Ford is on that list. Maybe as a company you can improve your quality, but a customer lost is won over by another company waiting just for this kind of opportunity. Instead of opening plants in China, you should be giving greater meaning to Made in the USA, or Canada, or Mexico.
December 20th, 2012 at 4:53 pm
I have a 2005 Ford Explorer and notice the bubbling and blistering on the back of the truck. I called my insurance company who said they will pay for the damage side, but I have to pay the first 500.00. I said this is crazy why should I have to pay for something ford should take care of. My reseach started and I found this site and then called ford, they took my vin number and told me that it’s not under warranty and they didn’t have any recalls. I told her” I didn’t ask you for any of that information” It’s a fact that there is a paint defect on all models from 2000-2005 and what is ford going to do about it, she said I have your information and she suggest that I go to a ford dealer and see what they say. Sounds like they are pushing the buck. Help me someone:( Did anybody get anywhere?
January 15th, 2013 at 11:57 am
The paint on the roof begin blistering on my black 2003 Ford Excursion Limited in 2005 when it had less than 50,000 miles. Now more than half of the paint on the roof has completely flaked off and is rusted. Long story short Ford has told me over and over again that there is no recall and can not do anything about it.
I continue to pull the large loose paint off as it peels and spray paint it in hopes it might keep it from rusting through. It is embarrassing to have a luxury SUV that cost over $40,000 be in this condition. Especially since it begin when it was only 2 years old!
I will never buy another Ford product again. I remember my grandfather’s 1977 f-150 loosing it’s paint because it would not adhere to the galvanized metal parts. Absolutely shameful for them to act as if we are all crazy and not stand behind their products unless the government forces them to.
January 27th, 2013 at 2:43 pm
I have a 2004 white Ford Taurus. The clearcoat on the roof and the front and rear bumpers is flaking off, in fact the clearcoat on the roof is almost entirely gone. Was there or is there a recall on Ford’s paint?
March 2nd, 2013 at 12:42 pm
I spoke with FORD…anyone with this issue PLEASE CALL FORD AND REPORT! ONLY WAY TO GET A RECALL ISSUED IS TO HAVE ALOT OF REPORTS.
March 6th, 2013 at 7:11 pm
I spoke with Ford in 2011 and in 2012. They and a few dealerships said they would do nothing under warranty unless the metal becomes perforated as stated in the owner’s manual…..what a bunch of B@#$#$%
Ford is not holding up to their slogan of “Quality is Job One!” FYI my vehicle is a 2008 Ford Taurus X with the bubbling paint problem on the hood.
April 25th, 2013 at 1:47 pm
The paint is peeling off the roof of my 2000 F150. I wonder where I can contact someone about getting Ford to fix it?
May 7th, 2013 at 12:38 pm
2006 f150 bubbles over passenger rear wheel fennder .I called ford but got the same old run a round they don,t give a dam about their crap o I meane product ha ha .date was may 6,2013 10.45 am
May 7th, 2013 at 3:46 pm
Join our Ford/Mercury Peeling Paint Complaints Group on Facebook. We have photos, documents and a lot of how-to information on how to get Ford to pay for your repairs.
Ours is the largest Facebook Group of its type helping victims of Ford Peeling Paint for years.
May 7th, 2013 at 6:24 pm
Has anyone had problems with 2012 Flex’s and their black paint. We bought the car 12-23-12 at night. Brought it back the next day, 12-24-12. it looked as if the robots didn’t get painted right down the middle of the car. You could only see it in the direct sun. We had it repainted, then other spots started popping up. We’ve been taking it to the Ford dealership in Peoria AZ and they are refusing to help. THEY sent it up the ladder; and you know where that went. I’m now ready for a fight.
May 8th, 2013 at 9:43 am
I have some new spots peeling off. My driver’s side is around 30 – 40% peeled. Looks terrible and getting worse by the day. I will never consider purchasing another Ford again. My 1st and my last.
May 13th, 2013 at 10:51 am
I have a 2003 Ford Escape and my rear hatch is peeling in thress spots. Lower door panels are starting to show rust inside on all 4 doors. You go to wash the rear hatch and it keeps peeling with no rust behind it. SO IF FORD KNOWS this is a problem what are they GOING TO DO TO FIX THIS???. Driving an American made car around like this is a shame. With all their engineering they should know what kind of metal and paint they are using before they put these cars together. For what we pay for them this should not be an issue. I want my car fixed.
May 30th, 2013 at 4:48 am
I have a 2005 Ford Escape and I’m having the same problem with the paint peeling off the back of my tailgate and the top of the tailgate. Anyone get any results from ford regarding this matter??
July 5th, 2013 at 3:10 pm
I have a 2003 Ford Escape and I just happened to notice the paint peeling from the back of the moon roof about 16 inches wide and 3 inches long. It is obvious this is a known problem. I called a local dealer who has a friend with the same problem. He said I have to call Ford Corporate, which I did. They told me I have to file an official complaint with National Highway Traffic Safety. I called them and they don’t take complaints unless it is a safety issue. I’m heading to the dealer because I was also told to do that also. I read you may have to pay to fix it and then go to small claims court. Any ideas out there?
July 29th, 2013 at 1:26 pm
I HAVE A 2002 FORD EXPLORER THAT HAS BEEN CHIPPING PAINT ON THE HOOD AND ON THE ROOF OF THE EXPLORER. IT GETTING WORSE AND I AM LOOKING TO SEE IF THERE IS A RECALL FOR PAINT ON THE EXPLORERS. LET ME KNOW WHAT TO DO. MY EXLORER IS GREAT JUST THE PAINT ON THE HOOD THAT IS CHIPPING.
August 2nd, 2013 at 1:36 pm
2008 ford taurus x has a defect in the hood as follows: the hood has corrosion because the aluminum hood GALVANIC CORROSION I AM NOT HAPPY……………..
September 8th, 2013 at 5:52 pm
I have a 2004 Grand Marquis LS that I still have another year of making payments on, and what started off, last year, as one paint-peeling area on my roof (2″ by 3″), has now grown to 3 separate areas of paint-peeling on my roof (3″ by 5″ average size). I’ve also found several other paint-peeling patches, cropping up on my vehicle, now. Subsequently, rust is also “rearing its ugly head” around most of these patches! I found a document, online, that states that Ford Scientific Research Lab has revealed, via various testing of corroded parts, from paint-peeling, that the aluminum corrosion was caused by iron particles, working their way into the aluminum body, prior to it being painted~ (link no longer available, removed by Admin) ~ to me, that means that Ford is responsible for repairing our problem with the paint issues that we are experiencing. I expect, in this day and age, that there ARE primers available, that prevent rust, and that SHOULD HAVE been applied over the metal of these cars, prior to the application of paint. As this was not done (or if it was, then a very inferior primer had to have been used), I am left with the impression that the Ford Company, in its efforts to save a buck, in turn, has sent the message to consumers that consumers do not matter, even when the company has fallen short in providing a high quality product! I can’t afford to have my car re-painted and I don’t feel that I should be expected to do this! After reading numerous complaints by others, regarding this issue, as well as other issues, and reading how the Ford Company has refused to accept responsibility and/or provide a remedy, I’ve concluded that this once-respected American car manufacturer, has traded its integrity, for greed and profit. How very sad 🙁
October 19th, 2013 at 4:30 pm
Add me to the list. I have a 2005 ford sportrac with paint peeling off roof and a spot on hood. The roof is already rusting!
October 29th, 2013 at 5:52 pm
Same as everyone. I have a 2003 Ford Explorer we bought brand new in 2003. Right after the warranty ran out we noticed the bubbling on the hood. We contacted ford and they said pretty much to bad nothing we can do about it. That was back in 2005. Well it got worse of course so we decided to have it painted. The painting place did a awesome job but did warn us because of the iron defect in the metal it would start to bubble again and of course it did. Now part of the roof is completely striped of paint too and I am finding bubble and rust spots all over. Really crappy of Ford to dismiss this as not a defect and recalling the vehicles. So no matter how many times you have it painted its a waste of money because there is a defect in the metal and it will bubble again. Its too bad because I love my car but I will never purchase from Ford again.
December 6th, 2013 at 12:50 pm
2013 Texas Small Claims Court Victory – 2003 Pre-Owned Ford Expedition: A Texas Couple purchased a used 2003 Red Ford Expedition from a private owner in 2009. In 2012, the Expedition began showing signs of severe paint flaking on the roof and lift gate. They became aware from a 2011 NBC Chicago newscast that factory paint data existed on certain vehicles model years manufactured by Ford. The couple correlated the factory data with the paint issues. They found the issues were directly on the vehicle where the Expedition was painted below Ford’s minimum paint thickness specifications. They also used a memo from Ford that referenced numerous Ford facilities had vehicles painted below Ford’s minimum engineering specifications. They contacted the closest Ford dealership and Ford to address the issue. No satisfying response was forthcoming. The factory defect was known by the manufacturer and has been withheld from consumers since there was no: 1) Indication on the Window Sticker, 2) No factory recall to correct the problem and 3) No technical service bulletins issued on thin paint to make the public aware of the problem. They filed a claim in 2013 under specific elements under the Texas Deceptive Trade Practices Act. They won $5,000 from Ford for the repainting of the Expedition. They did not use a law firm, rather they represented themselves. However, law firms would be beneficial to contact for assistance. Additional details presented on the Ford Mercury Paint Peeling Facebook Site.
December 9th, 2013 at 5:03 pm
***update*** I posted earlier about issues with our paint .. I posted pics on the Facebook page… was washing our 2010 Expedition and found paint bubbling around the chrome trim above the license plate the other day where most of the others I have seen are. I sent an email and pictures to the Ford plant since I have a contact there- (they actually took it back and said they touched up some places right after we bought it) but no response. At this point, I think we are going to cut our losses and trade it off before it gets so bad no one will want it. What a bunch of crooks… have been a loyal Ford customer all my life and this really pisses me off. Have considered the Tahoe, but I’m not happy with GM either for taking the “muslim-in-chief’s” money either. Hate to say it, but looks like we are looking at a rice burner…
January 20th, 2014 at 1:44 pm
I have a 2003 Gran Marquis. The vehicles mileage is 43,000. The paint has chipped off of the hood and off of the roof. Down to the bare metal! in our family we have 4 other Ford vehicles and none of them have any paint problems. They are all older too. 2 1999’s a 1997 ans a 1994. They have out in the sun 10 longer than my 2003.
What can be done about this. Our local Ford Dealer, where we bought the vehicle. Said they could fix the paint for $2,000.
I see that we are the 598th person on this forum alone with the same complaints!
January 22nd, 2014 at 1:07 pm
A fellow commentator on this board started a facebook site that has resulted in vehicle owners winning repaints (some $5K and above). Owners have taken action and have received repaints or payments in NJ, MI, OR, NY, UT, IL, IN, MA, CA and TX. Most of the vehicles were out of warranty. However they still prevailed. Details presented on the Ford Mercury Paint Peeling Facebook Site.
January 22nd, 2014 at 11:28 pm
I have a 2005 Ford Escape with 60,000 miles and I too am having the same issues with the peeling paint on my tailgate of my Escape. I took it to a body shop and they said it would be $1500-$2000 to fix it. I spoke with ford directly and they said they couldn’t do anything for me, Can anyone point me in the right direction to get this fixed without it coming out of my pocket??
January 23rd, 2014 at 10:25 am
Regina, get 2 or 3 estimates from local independent auto body shops. Importantly, ask how and what caused the paint to chip. Ask what body work (pre-paint preparation) would be required to prevent the paint form chipping again. REPAINTING ALONE WILL NOT REPAIR THE PROBLEM! And ask about the repair warrantee.
As far as you and your family’s allegiance to Ford, it’s time to give up. Ford has lost the reputation of manufacturing quality vehicles.
February 26th, 2014 at 9:18 pm
I remember posting on here a while back on my explorer. Roof paint was chipping and I only noticed 1 month out of warranty. Ford said, so what? They stated that they would only do something if there was pitting from rust. I pushed them and was able to get them to agree to pay for half of the repair. It was a lot of calls and fighting. In the end, the body shop claimed that they could not just paint that spot and would need to strip,prime and paint all the whole truck. Window we’re not covered and they could and likely will break when removed for the painting. 1/2 of a 3k paint job and up to 1k in windows. I fixed myself as both spots are not that visible and I did not trust ford.
Funny, I am truck shopping now and considering the new aluminum f150 and remembered this thread. WOW!!! Over 600 replies regarding this?
Maybe I need to write my own contract/warranty when I go car shopping and include links to these kinds of reports.
April 19th, 2014 at 5:39 pm
I have a 2003 Ford Escape that the paint is starting to peel in large circles on the hood. I have really liked this car and have never had any problems with it. But I do not like to drive around in a car that looks like this. I have not tried to get it repainted or gotten estimates, but I guess it is time.
April 21st, 2014 at 2:15 pm
I have a 2001 Expedition Eddie Bauer. The paint on the front edge of the hood is peeling (it’s an Aluminum hood). The rear quater panel around the wheel well opening and color match trim is rusted through to where you can see daylight. I’ve not been happy with Ford rust prevention and the quality of the steel used even in the most expensive models. When you pay this much money for a vehicle, you expect to have better quality and company support for problems than what you seem to get in most cases.
May 8th, 2014 at 5:07 pm
Thanks for the input! I bought a new 2005 F150 4×4 pickup w/flared fenders & crew cab for $26,000 from Airport Ford. It has been, and still is, well taken care of with no scratches, dents, etc. with the exception of peeling paint that started in 2009. Since then it has continued to peel and fall off-often in strips. It has been coming off the cab, bed & bumpers. The entire undercarriage has been rusting out as well. The bed has holes coming up through the bottom. The slats are completely rusted & falling apart including the connecting parts. I won’t be surprised if the bed just slides off one day as I’m driving! Called Ford many times over the years, to no avail. The dealer personnel said is a factory defect, but dealership and Ford Headquarters won’t do a thing about it. I am now disabled and won’t ever again be able to afford a new truck, so doing my best to keep this 1 up. I cannot afford this type of loss. As usual, Ford is responsible, but won’t help. Poor old Mr. Ford must be tumbling around in his grave at the poor representation his company is getting these days because of the inconsiderate people running it in his good name. What a shame. I, too, plan to attempt to take them to small claims court.
May 13th, 2014 at 9:03 pm
2014 Maryland Small Claims Court Victory – 2004 Pre-Owned Ford Explorer: Maryland Couple purchased from Private Owner in 2007. Owner contacted Dealership in 2012 for paint durability data associated with vehicle from Ford. Ford denied the request for paint durability data. Paint peeling issues continued on the vehicle. The couple took paint thickness measurements of their vehicle and compared it with Ford’s publicized paint thickness measurement. Measurements reveal numerous areas on the vehicle painted below Ford’s publicized paint thickness measurement. The couple pursued action in Small Claims Court, asserting implied warranty and a violation of the Maryland Consumer Protection Act. The court ruled in the couple’s favor. They were awarded $3606 from Ford. They did not use a law firm, rather they represented themselves. However, law firms would be beneficial to contact for assistance. This brings to 11, the number of states whereby owners have won by initiating action. Owners have received repaints or payments in NJ, MI, OR, NY, ID*, IL, IN, MA, MD, CA and TX. *UT was incorrectly cited in comment #599.
May 15th, 2014 at 10:59 am
I have a 2004 Explorer and the paint is peeling very badly on the driver side door. The paint started to bubble than peel the spot started out very small now much larger. A friend suggested that I look on line to see if there was a recall or if others had this same problem. When I saw others had the same problem I called Koons Ford in Baltimore where I purchased the vehicle from. They stated that I bring the vehicle in they would take pictures and send them to the Ford Manufacturer to see if they would fix my vehicle for free. I did this and now I feel like Koons Ford is giving me the run around. I gave them three weeks have not heard anything so I called the gentlemen Jeff who is assisting me were to call back have not heard from him called him back he has been in a meeting forever. I will not give up and I suggest you do the same. These vehicles cost to much money for them to treat us like we do not matter. START CALLING FORD OWNERS, WE WILL PREVAIL!!!! Good Luck to you all.
July 10th, 2014 at 10:15 am
FORD SCREWS US OVER AND OVER AND YET WE (THE CONSUMERS) CONTINUE TO PURCHASE FROM THEM AND ALL THAT SCREW US OVER, WHY, I’M NOT WORRYING ABOUT PUTTING THEM OUT OF BUSINESS, DON’T CARE IF THE KIDS DON’T GET THE BEST SCHOOLING, I DONT CARE IF THEIR HUNGRY, I’M LOOKING OUT FOR MY FAMILY OR MY BEST WELL BEING. WE NEED TO TAKE A STAND AND BAND TOGETHER. REMEMBER, CONSUMERS HAVE THE POWER TO CONTROL EVERYTHING!!!!!!!!!!
July 22nd, 2014 at 4:46 pm
2014 Pennsylvania Small Claims Court Victory – 2008 Pre-Owned Ford Expedition Aluminum Corrosion: Pennsylvania Vehicle Owner purchased from Individual in 2008. Owner contacted Dealership for paint durability data associated with vehicle from Ford. Ford denied the request for paint durability data. Corrosion issues continued on the vehicle. Vehicle Owner pursued action in Small Claims Court, asserting a violation under Pennsylvania Unfair Trade Practices and Consumer Protection Law. Expert Testimony provided by Zestar Corporation.
The court ruled in the Vehicle Owner’s favor. The owner was awarded $4447 from Ford. The owner did not use a law firm, rather the owner represented himself. However, law firms would be beneficial to contact for assistance. This brings to 12, the number of states whereby owners have won by initiating action. Owners have received repaints or payments in CA, ID, IL, IN, MA, MD, MI, NJ, NY, OR, PA and TX.
Additional details presented on the Ford Mercury Paint Peeling Facebook Site.
August 6th, 2014 at 9:16 am
I have a 2004 mercury peeling paint issue! After talking to the ford dealer and ford customer care guess what to bad too sad they r not responsible! So much for ford! They know it was a problem created by them but they will do nothing about it! Will not buy another ford!
October 1st, 2014 at 11:24 pm
2010 Mustang paint peeling, not happy!!!! Ford needs too stand behind product.
October 1st, 2014 at 11:28 pm
2010 Mustang , paint peeling , not happy at all. Ford needs too man-up and stand behind product…..My car cost thousands of dollars , so I better get my money’s worth , or we will make sure you go down!!!!
October 8th, 2014 at 3:10 pm
My dealer asked me for $800 to replace and match-paint the Mustang hood. He says he got Ford to pay the balance of the cost, $1400. After it was ready, I promptly traded the car on a Chrysler.
October 19th, 2014 at 8:29 pm
I have a 2002 Ford Ranger. January 2013
I noticed the clear coat starting to bubble up. Now the clear coat has peeled off about 30% of the truck. The hood, fenders, roof, bed and tailgate has been affected. Does anyone else have a problem with just the clear coat?
October 24th, 2014 at 8:27 pm
If it was just my clear coat it would be OK.1st my 2004 F150 paint peeled on the hood.OK, its iron on the aluminum.but then I started noticing hair line cracks in the paint,it would start rusting under the paint and you don’t notice till it bubbles up then starts peeling off.the roof is the worst,with rear wheel wells next.every month i find new cracks.I bought 1994 ranger new, put 200,000 miles on it and parked it when I bought my 2004 f150 (truck of the year,what a joke that was). Still have the ranger sitting for 11 years (out side in the elements) now and its paint and body are far better shape.Ford you lost me as a costumer.
November 2nd, 2014 at 4:38 pm
I’ve had way too many problems with my Ford F350 and will not be buying another Ford product. Web articles report, diesel engine failures, spark plugs blowing out of the cylinder heads, transmission / suspension failures, frame flexing problems, paint quality problems, etc. I spent over $8K fixing problems with my F350. Ford would offer parts at 50% discount to fix defects that should not require repair. When you buy vehicles today, you expect to have most parts last 100K miles, the big items like paint, corrosion protection, transmissions, engines, and axles last 200K miles. I’m not happy with major components failing at 60K miles. Especially when I don’t abuse the trucks or tow at full rated loads. For the future, I’ll scale back my towing to work with the 1/2 Ton rated Trucks from Ram, Nissan, and Toyota.
December 13th, 2014 at 11:18 am
2014 Virginia Small Claims Court Victory – 2004 Pre-Owned Ford Taurus Paint Peeling: Virginia Vehicle Owner purchased from a Ford Dealership in 2008. Owner contacted Dealership and Ford for paint durability data associated with vehicle from Ford. Ford denied the request for paint durability data. Paint peeling continued on the vehicle. Vehicle Owner pursued action in Small Claims Court on Dealership and Ford, asserting a violation under Virginia’s Consumer Protection Act and Property Damage. Expert Report provided by Zestar Corporation.
The court ruled in the Vehicle Owner’s favor. The claim was dismissed against the Dealership. Ford did not appear. The owner received payment of $3200 from Ford. The owner did not use a law firm, rather the owner represented himself. However, law firms would be beneficial to contact for assistance. This brings to 13, the number of states whereby owners have won by initiating action. Owners have received repaints or payments in CA, ID, IL, IN, MA, MD, MI, NJ, NY, OR, PA, TX and VA.
December 21st, 2014 at 3:51 pm
Paint Peeling off Ford Crown Victorias – 14 vehicles in one fleet
(link no longer available, removed by Admin)
January 5th, 2015 at 9:43 pm
I have a Medium Royal Blue 2001 Mercury Sable that I purchased new in Sept 2000 and the paint just recently started to bubble up and pop off of the trunk lid and around the A-pillars and the last time it poured down rain a huge chunk came off the trunk down to the metal. This looks absolutely awful on a car that’s pretty much been flawless for over the past 14 years and 156K. Any and all info or help is appreciated.
March 30th, 2015 at 10:55 pm
I bought a 2005 ford f350 pickup in 2010 and until March of 2013 the paint was great .From that time on the clear coat has peeled off at least 70 percent of the hood and is now showing signs of the same problem elsewhere.I took it into a ford dealer in early March and was told my warranty was up and that I should have buffed the hood as it was due to rock chips allowing water under them.I am talking the truck in to get a paint evaluation done from an independant company .I find it hard to believe that anybody should have to have a vehicle painted every ten years or so!
March 31st, 2015 at 11:30 pm
I had the paint evaluation done and I was told that ford had been dragging its feet for years on this issue so I had no chance of getting them to admit there was a problem.So I am going to make signs up and put them on my truck and park my vehicle at several dealerships.I will never buy another FORD prduct again.Just remember ford is short for FIX OR REPAIR DAILY.
April 16th, 2015 at 6:41 am
Another California Small Claims Court Victory, Year 2015, Model Year 2001 Ford Taurus, Manufacture Date 09/00, Issue: Paint Began Peeling in 2013.
Details: California Vehicle Owner purchased from Dealership in 2001. Owner contacted Dealership and Ford for paint durability data associated with vehicle from Ford. Ford and Dealership denied the request for paint durability data. Peeling issues continued on the vehicle. Vehicle Owner pursued action in Small Claims Court. Expert Testimony provided by Zestar Corporation via Phone.
The court ruled in the Vehicle Owner’s favor citing CACI No.1202 – “A product contains a manufacturing defect if the product differs from the manufacturer’s design or specifications or from typical units of the same product line.” The owner was awarded $3,208 from Ford. (Payment already received). The owner did not use a law firm, rather the owner represented himself. However, law firms would be beneficial to contact for assistance. This brings to 12, the number of states whereby owners have won by initiating action. Owners have received repaints or payments in CA, ID, IL, IN, MA, MD, MI, NJ, NY, OR, PA ,TX and VA.
Additional details presented on the Ford Mercury Paint Peeling Facebook Site.
May 10th, 2015 at 9:08 am
Washington DC – WUSA9 CBS – Newscast on Ford Paint Issues
July 10th, 2015 at 2:29 pm
I have a 2006 Crown Victoria and I have one main spot above the front passenger side on the rooftop ( behind the windshield ) where a slither of paint has peeled off. There are also a few other less conspicuous spots where the finish is corroding. I first started noticing these imperfections about three years ago.
August 1st, 2015 at 10:30 am
The paint on the hood and tailgate of my 2003 Ranger is flaking off at an alarming rate. The paint everywhere else looks completely fine. It’s just those two spots.
August 14th, 2015 at 9:47 am
I Have a 2004 Ford Explorer that has blistering rust and chipping on the hood and roof.I take pride in my vehicles I wash and wax them very meticulous.I have bought Ford products for many years.
or Ford not recalling these vehicles is a travesty of justice.For Ford doing nothing we the people should file a class action suit against them.And have them reimburse every consumer and owner out there that has the same sentiments as me.
August 27th, 2015 at 7:38 pm
2015 Oregon Small Claims Court Victory
2003 Pre-Owned Ford Escape Paint Peeling, Vehicle Miles – 103,000
Oregon Vehicle Owner purchased used from an Independent Dealership in 2010. Owner contacted Ford Dealership and Ford for paint durability data associated with vehicle from Ford. Ford denied the request for paint durability data. Paint peeling continued on the vehicle. Vehicle Owner pursued action in Small Claims Court on Ford, asserting a violation under Oregon’s Unlawful Trade Practices act 646.608. Expert Report provided by Zestar Corporation. The court ruled in the Vehicle Owner’s favor. Ford did not appear. The owner received payment of $1,440.92 from Ford. The owner did not use a law firm, rather the owner represented herself. However, law firms would be beneficial to contact for assistance. This brings to 13, the number of states whereby owners have won by initiating action. Owners have received repaints or payments in CA, ID, IL, IN, MA, MD, MI, NJ, NY, OR, PA, TX and VA.
September 18th, 2015 at 12:07 pm
I have a 2003 Ford Escape (blue) I bought it with 14 miles on it. The roof of my SUV is rusting. Does anyone know if there is a recall on this paint job. If there is not it needs to be.
October 20th, 2015 at 9:07 am
Same problem with hood and fender tops as Aaron Lamplugh and his 03 Ranger. Mine is an 04 Sport Trac. Rest of the paint is fine. The hood is almost bare.
October 22nd, 2015 at 8:40 pm
I have a 2005 Explorer with paint bubbling on one fender. I have not looked at the roof closely yet. 628 comments here.
November 3rd, 2015 at 9:07 pm
I have a 2004 Ford Crown Victoria that I bought new. The hood paint started peeling several years ago. We primed and repainted ourselves, now it is happening again. This article seems to state the iron mixed with the aluminum in the hood itself, which is what is causing the problem.
I originally took the car to a shop to get a paint estimate. They told me, “All the sheriff’s department vehicles are just like yours, and we’ve repainted dozens of them. “
November 10th, 2015 at 11:17 pm
2015 New York Small Claims Court Victory
2003 Mercury Grand Marquis Paint Peeling,
Vehicle Miles – 55,921
New York Owners’ purchased new from a Ford Dealership in 2003. The paint started to peel in 2013. Owners’ contacted Ford Dealership and Ford for paint durability data associated with vehicle from Ford. Ford denied the request for paint durability data. Paint peeling continued on the vehicle. Vehicle Owners pursued action in Small Claims Court on Ford, asserting a violation under New York’s Consumer Fraud Statutes – Sections 349(a) and 350 (a) False Advertising.
Expert Report Testimony provided by Zestar Corporation. 37% of all Prime Coat paint thickness measurements were below Ford’s published minimum paint thickness engineering specifications. Ford defines a paint defect if 10% of the measurements are below specifications. Factory paint defects are not to be released from the factory.
Ford and the Dealership appeared in Court. The court ruled in the Vehicle Owners’ favor. The owner received payment of $5020 from Ford. The owners did not use a law firm, rather the owners represented themselves. However, law firms would be beneficial to contact for assistance. This brings to 13, the number of states whereby owners have won by initiating action. Owners have received repaints or payments in CA, ID, IL, IN, MA, MD, MI, NJ, NY, OR, PA, TX and VA.
Additional details presented on the Ford Mercury Paint Peeling Facebook Site.
November 18th, 2015 at 1:48 pm
I have a 2001 Harley Davidson edition with paint issues from the very begin. I have gone back to Ford several times and they will not fix the problems. i have search the website for years looking for Ford to man up and broadcast a recall on the faulty paint, but no such luck. I still own the 2001, but purchased a chevy start of something new, i have owned 6 fords (4 mustang/2 trucks) but i have had it with Ford, there own paint shop call it crows feet. Took it to two body shop and all identify the problem as bad paint. The cost to repaint the truck is about 4k all said it needed to strip down complete. (Palmetto Ford is where the purchase was made)
Thanks Ford you’ve done it again!!!!!
December 19th, 2015 at 11:10 pm
My one owner white / champagne 2004 Eddie Bauer Explorer started having problems this winter where the windows would not defrost when driving in snow or cold rains. It was discovered that the roof had rusted so bad that water was now entering the vehicle. In one heavy rain the water was ending up in the storage area of the front passenger door. Also one place where the left front fender paint is chipping and a large area of paint near the right rear wheel where the paint is bubbling up and rust is showing. I was told a new top alone would be close to $5,000.
December 23rd, 2015 at 3:30 pm
Spent a few back and forth emails with Mr. Rapoport of New Jersey that had stated he won a NJ (Where I’m from) case in small claims.
Case Number: SC-000031-10
I asked Mr. Rapoport for the documents including the Zestar paper or links to these as I would be also filing a complaint. So, three things….
1. The Facebook Links have been taken down and Mr. Rapoport has no idea why.
2. I called the Freehold County Court records department, they looked up the above referenced case and told me the entire file has been “Destroyed”. When I asked why they said they have no idea and it’s very unusual. Computer shows the won Judgement is still open which suggests Ford has not yet paid. I would go to the sheriffs dept with the judgement, if this is indeed still an open judgement, and have them escort me to ford and begin wheeling off autos to cure the default. (most of the autos on the lot are not in the dealers name but still in Ford Motor Co name, thus assets) This has been done before with both Auto Co’s and Banks.
3. My attorney states clearly that this falls under the NJ consumer fraud arena whereas one can collect not only the amount of the damage, in this case $1851.49 but 3x that amount in punative damages plus attorney costs. Or you could file yourself, pro se, in small claims.
So….. Does anyone have any supporting documents of a court case or at least the Zestar report they can share?
Thank you and good luck.
March 9th, 2016 at 8:46 pm
I have a Ford F150 ( 2008 white in color ) the truck has 95,421miles on it to date. The hood and tailgate are peeling, I take the best care of all my trucks. I own a rodeo company and talk to a lot of rodeo people who own ford trucks and from what I understand a lot of these people that I do Business with are very unhappy with there paint jobs on there trucks and will not buy another Ford Truck again because of bad paint on their rigs. I feel the same way, If my trucks look bad it makes my Rodeo Business look bad, and I can’t have that. If I have to go to court over this problem I will. But I really don’t want to go to court, I just want the problem to be fixed. Other then calling my law firm I would like to find away of doing this in a timely manner. I will be talking to a lot of people about this problem in the years to come, hope ford gets there act together!!!!
June 8th, 2016 at 5:09 pm
We have a 2005 F-150. Within months after the 3 year warranty expired, the roof started peeling. After much complaining to the dealership, they repainted the roof (and they acknowledged that Ford’s had a problem with paint for several years. Within the next few years, other areas around the doors started to peel. Nothwithstanding many complaints and requests to “stand behind their product” when there was a known defect when they sold the truck to us, the dealership wouldn’t do anything because we “were out of warranty.” A few weeks ago, I sent a long letter to the President of Ford regarding this issue. Haven’t heard a word from them.
July 3rd, 2016 at 2:38 am
paint peeling on top my 2001 f150 double cab back glass leak in side truck on back seat abs light goes on and off replaced heater coil twice ford place fixed it one year ago now its leaking a gain. what can be done to get it fixed.
July 5th, 2016 at 9:41 am
I have an 05 Eddie Bauer expedition, complete corrosion of roof channels toward front of vehicle, never noticed until hard rain and water entered cabin (have had vehicle hand washed and waxed since bought new they never said a word )took it to ford they told me out of warranty, said repair would be 2800 dollars plus to repair is there any remedy in state of fla for repairs by or paid for by ford? Would appreciate any advice.
July 19th, 2016 at 4:16 pm
I have a 2004 F-150 and the paint on the hood and roof is faded badly. I hand wax my vehicle twice a year and just called Ford and they said there is nothing they can do. I am waxing the vehicle today and just decided to check on line to see if anyone else has the same problem. I see I am not alone. Does anyone have any info on what kind of documentation is needed in small claims court to win a judgement?
July 22nd, 2016 at 10:38 am
2001. Paint pealing and bubbling on hood and back gate!
August 10th, 2016 at 8:02 pm
I have a 2003 Ford Taurus. I also joined a class action suit with peeling of paint on hood of my car. It has ruined my car. I called ford to ask them to help me they refused . The problem is getting bad ever day if you need the pictures would be glad to send them. What or is there anything else I can do. Thank You. Albina Born in Cypress, Tx.
August 10th, 2016 at 8:48 pm
I have a 2003 F350 and the paint andclearcoat on the hood and roof have been peeling since the truck was 2 years old and it has always been well cared for and garaged. I have never had any luck with anyone at Ford or any of their “stealerships” in getting the problem remedied. In addition, my injectors had to be replaced at 130K miles because one of the cups failed. I have been told by 10 different diesel mechanics that they don’t fail unless the motor has been gotten into….and since mine never was; they all said it was probably done at the factory…..those lazy unethical worker swine! Can we do a nationwide class action suit or……?????
August 12th, 2016 at 9:42 am
Can you please tell me about the class action Lawsuit and how I join
August 25th, 2016 at 2:00 pm
@Mark: Visit zestar.com
September 19th, 2016 at 2:20 pm
All the complaints above seem to be for model years up to 2005.
Unfortunately, Ford never did anything to correct the defective paint problem in newer models either. I have a 2008 Grand Marquis. Paint peeling off in sheets on hood and trunk. Poor quality control.
October 21st, 2016 at 10:51 am
We have a 1995 Ford F-150 purchased brand new in 1995…the paint started peeling up and there was rust underneath and no primer….In 2002, my husband had it completely stripped to bare metal, reprimed and repainted. Must not be the paint-has to be the metal that was not annodized or treated properly because the new paint also cracked and is peeling up. Sadly Ford denies any paint issues!!!
November 22nd, 2016 at 6:08 pm
I have a 2001 F-250 Super Duty, I washed the truck today with a garden hose,and 1/3 of the hood paint flaked off as well as the driver side extended cab door. Checking the truck over I found that the roof of the cab is also starting to flake off.
I contacted Ford Motor Corp. thy told me they would do nothing other than document it. I have on 75,000 miles on this truck. The paint color is silver.
November 29th, 2016 at 6:35 pm
I have a 2001 expedition in black that I am restoring the paint on. the roof was rusty in the channels, luckily no cancer. fixed that. working on the tailgate had to take the cracked paint to the bare metal. I love this truck but I will not buy another ford.
oh, and Fords response years ago? “well, what do you want us to do about it? you’re the one that bought it used, not us.”
December 21st, 2016 at 4:23 pm
I have had this same issue on going for YEARS but recently It has peeled so bad around my rear sliding window that I am to the point of embarrassment. You would think with 650 documented complaints on this website not to mention the many other forums I’ve seen complaining about the paint peel that FORD should do something about it. She told me they can’t do anything about it. I say lets all go in a class action lawsuit for a paint job!!! If VW can recall their cars all the way back 10 yrs why can’t we force FORD to do the same????
February 3rd, 2017 at 5:56 am
My car is a 2003 mercury sable L’s. The paint is starting to come off especially when I take it through the car wash. I just wonder what else FORD is keeping from us. I am only the second owner of this car and the gentleman that owned it before me took very good care of it. I think when they find a recall on our vehicle, it needs to be reinspected for other issues to be on the safe side.
March 21st, 2017 at 10:14 pm
I have a 2004 Expedition and the paint has come off all of the plastic pieces, also down the hood and top of the vehicle. We purchased the vehicle new and it has been well taken care of. The paint issue begin to be visible at around 50M miles.
I have never had a car exhibit this kind of of paint problem in 40 years of auto ownership. We need a new paint job.
April 6th, 2017 at 4:44 am
I have a 2004 MGM with 54K miles. My paint bubbled but it just started flaking off in huge chunks this past month. I agree with Jim. The problem becomes visible at around 50K miles. Any luck with painting?
April 7th, 2017 at 1:57 pm
FORDS ALUMINUM BODY SECRET: Our 2015 Ford Expedition in California with 20,000 miles has Aluminum Body Corrosion on the front hood and rear tailgate. Ford has known about this problem since the year 2000 and has done nothing about it, documented in three Technical Service Bulletins most recent 2016 TSB 16-0028. Dealerships are aware, but do not disclose the factory defect prior to sale and Ford just wins “Most Ethical Company” what a joke!
April 17th, 2017 at 2:36 pm
2008 MERC GRAND MARQ. 36K miles
I am in for a class action if someone finds a good product lawyer to do it.
July 3rd, 2017 at 9:07 pm
I have a 2002 F150 super crew cab (4 door) with massive paint peeling on the roof. The 2002 has very “low miles” of less than 37,000. I called Ford at 33,500 miles and they declined to offer any assistance as my truck was 38 months old. I explained that the large area did not just occur in just 60 days – Ford did not care. I requested that they split the cost with a Ford body shop – they declined. they were firm uncaring about the problem even though they had a TSA. Since my call to Ford I have only driven the F150 less than 3,500 miles. I am looking to purchase a 2 door to haul a slide in truck camper. I have purchased multiple Ford vehicles since buying the F150 however I checked customer complaints first. I will call Ford before I decide what brand of truck I will buy. Their decision will also influence my truck purchase.
December 21st, 2017 at 5:32 am
2005 Ford Explorer XLT 4×4 white with the nice gray spots all over it where the paint has fallen off. A Ford shop told me the gray was primer that was bad. A regular shop told me that was just regular metal that had never been primered I am 65 and have bought Fords for 45 years this could be my last.That Chevy 1500 is looking very sexy. Ford the keys are in your court
December 28th, 2017 at 10:05 pm
I have a 1998 Expedition Eddie Bauer with 140,000 miles and the original paint is fine, no bubbling, even on the all-aluminum hood. Begs the question, “What did Ford do to their painting process in 2000 that lowers the longevity of the paint?” Corollary: “How stupid was that?” By the way, I have seen plenty of Chevy pickups with the same gray spot peeling problem you-all are talking about. I think it has to do with the increased use of water based paints, and low VOC paints. Maybe its not Ford, maybe its the EPA.
December 30th, 2017 at 12:06 am
I bought a Ford Explorer XLT , 2002 in black If this is how ford is, I will never buy a Ford again my Ford explore has 69,000 miles on it and the paint is bad on it The lacquer is starting to show white through the black paint job , I would never buy a Ford again !!!!! If this is the quality that Ford is don’t waste your money !!!! It used to be Ford tough , now it’s ford cut corners !!!!!
April 22nd, 2018 at 8:01 pm
Pennsylvania 2014 Ford Escape vehicle owner had Ford pay $5000 on a $5500 paint job. Also received 2018 courtesy rental car for 3 weeks. Small Claims Court avoided. Vehicle was out of warranty. Cookie Cutter Process included Expert Opinion provided by Zestar Corporation.
July 16th, 2018 at 7:58 pm
I just found out that my 2001 Ford Explorer Sport had a recall on the clear coat . My truck is a mess. I love my little baby what do I do? I can not afford to repaint my truck. It’s a shame I’ve kept up on mostly everything over the years. I plan on having it for a long long time.
September 12th, 2018 at 5:35 pm
I have a 2000 Ford Ranger and the hood and top look awful. Big white spots ( the truck is red) flacky looking. Looks like a lot of folks are having the same problems. I will not likely buy another ford
February 3rd, 2019 at 12:54 am
Seeking compensation for peeling paint as similar claims are posted herein. This is for the record. They need as many as they can get, it matters.
Hopefully, they get enough claims. Is a chance for anything to pursue. Not that any of us should have to work this hard to have the responsible party handle it. I’m very busy. I there is little to no chance, here’s for the record. If there is, right on. email me.
Thank you for your time.
February 15th, 2019 at 11:09 pm
I purchased a certified pre-owned Mercedes-Benz C 300W in April 2012, with 28,000 miles at the Mercedes Benz in Pembroke Pines with Dealer Warranty. At the present time (almost 7 years later), the vehicle mileage is 57,267 and the vehicle is under extended Warranty until May 2020.
In the month of December 2018, I spotted an issue with the paint, the clear coat was peeling off the car creating ugly patches. The paint on my car is the MARS RED,this is a known defective issue to MB since 2013. MB has been quietly fixing some of the cars and has even discontinued the Mars Red as of 2017. Class action lawsuits are in process against MBUSA. I have learned all of the above facts, after I took the car to the dealership and I was told that in effect there was a problem with the Mars color, but that the recall period has passed.
What can I do? This is very disappointing.
Thank you for your time!!!
March 18th, 2019 at 2:16 am
Have a 2007 White Lincoln Town Car and noticed a spot of paint peeled off the trunk and now on the hood the paint wasn’t even bubbled a large area just wiped off! Have had 12 Ford/Lincolns on my fleet in the past 23 years in business and never had to deal with this?? Calling Ford Fleet, wish me luck!
April 6th, 2019 at 12:36 pm
(shew, that was close. I don’t wanna be complaint #666.lol)
2001 F150 Supercrew 4dr. Bought it from a used car dealership in 2016. It was a one-owner. Fell in love with it at first site. Didn’t realize til maybe a year later, that someone painted over a basketball sized rust patch on top and a 4×6 one on the tailgate, above the handle. The ‘cover job’ just peeled right off in the car wash. The cover up actually held up pretty good considering. Then, sometime during last summer another big patch of the original paint started flaking off the hood right there in the car wash again– about a sq. ft in diameter. More bits and flakes peeled off from the hood under the pressure of the spray wand from about 3 ft. away, so, no more high pressure washing. As someone else said, its kind of embarrassing. And if Ford refuses to at least HELP people with repair costs, I definitely won’t be a future Ford fan. Uh oh!!!… My edit showed up as #666!
April 24th, 2019 at 9:33 pm
my car is a 2005 Grand Marquis and the paint is all most all off the car is in great shape and I love the ride don’t have money to fix on fix income wish the lemon worked
April 12th, 2022 at 12:56 am
Bought my first brand new car.. and peeling off and rusting The first year. i THOUGHT IT WAS THE SUN wAITED UNTIL THE 3RD YEar /talked to my ford dealership . ‘they said there was nothing they could do it was out of warranty was probably the suns fault
Found out that ford new about this problem and even have a service bulletin about it how wide spread it is. It is a common defect on most all models of the time period. A d is quite expensive to repair. on including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Fiat, Ford, GMC, Honda, Hyundai, Jeep, Kia, Land Rover, Lexus, Lincoln, Mazda, Mercedes-Benz, Mini, Nissan, Porsche, Subaru, Suzuki, Tesla, Toyota, Volkswagen, Volvo. They have ben selling lemons that they knew about and did nothing