Defect Alert – Dodge Journey Brake Problems
We are seeing a number of distressed drivers calling into the 1-800-LEMON-LAW hotline complaining of brake problems in their 2009 and 2010 Dodge Journey models. If you have been back to the shop repeatedly for pad or rotor problems, please contact us either by phone at 800-536-6652 or e-mail. We are very familiar with the situation and we will be glad to discuss your rights with you.
March 30th, 2011 at 8:55 am
I’ve Replaced my front brakes three times as of this last weekend. I purchased my Journey this time last year. Any news regarding a recall or anything Dodge is doing to fix this problem would help.
April 11th, 2011 at 5:39 pm
I just purchased this Dodge Journey 2010 in November, 2010. the rotor is whooped which makes the car feel like a roller coaster whenever attempting to come to a stop. I plan to take it in this week to get service done. I need to know what I can do.
April 12th, 2011 at 2:41 pm
Make sure you get a repair invoice when picking up the car from the shop. If you are in three or more times for this problem, call us at 1-800 LEMON LAW.
April 27th, 2011 at 11:31 am
I have had my 2010 Dodge Journey since March of 2010. I will be going into the mechanic for a 3rd time regarding my brakes. The 1st time (which was at about 3000 miles) they just grinded down the rotors. The 2nd time (at 7000 miles) I was a little more persistent and they replaced the brake pads/rotors. I am now at almost 19000 miles and I need them replaced again. What can be done about this? I did not have to pay for the previous repairs but it is a huge onconvenience and a headache driving with a steering wheel that bangs and shakes when you apply the brakes.
April 27th, 2011 at 12:09 pm
You have a potential breach of warranty claim that you could pursue. Also, Dodge is now extending their warranties on brakes to 36,000 miles so you know they are aware of the problem. if you want to discuss your situation with us, call 1-800 LEMON LAW.
May 31st, 2011 at 9:07 am
I am having other issues with my 2010 dodge journey other then brakes and rotors. This makes our second dodge journey cause our first was a lemon , but of course they wouldn’t admit to it. they told us they would only trade it for another 2010 journey. Now 18, 000 miles later having the same issues. In passing gear our check engine light flashes and the vehicle shakes and losses power. It eventually stoppes, but just not sure when it will break down for good. We have had it in the shop twice now, and they said it was fixed. Not sure what to do now, its in there for the third time today.
May 31st, 2011 at 1:00 pm
You do not mention what state you are from, but I would advise you to give us a call at 1-800-LEMON LAW or fill out our Get Rid of Your Lemon form at https://www.lemonlaw.com/rid.html and we will look into the situation for you.
June 1st, 2011 at 2:09 pm
I HAVE HAD MY 2010 JOURNEY IN THE SHOP 3 OR 4 TIMES IN THE LAST 6 MONTHS. IT SHAKES AND THE CHECK ENGINE LIGHT COMES ON. IT DOES STAP AFTER A SHORT WHILE BUT HOW LONG BEFORE VEHICLE QUITS?? I JUST BOUGHT THE VEHICLE 6 MONTHS AGO AND HAVE ONLY BEEN ABLE TO DRIVE IT MAYBE 2 MONTHS. IT IS NOW IN THE SHOP AGAIN & THEY HAVE BEEN DRIVING IT EVERYDAY SO THEY CAN GET IT TO HAPPEN TO THEM. I WORRY ABOUT THEM GETTING ME CLOSER TO MY MILEAGE WARRANTY? THEY HAVE DROVE IT LAST TIME IT WAS IN SHOP IN IT DID THE SHAKING & LIGHT COMING ON. THEY FOUND WHERE HARNESS LOOKED LIKE IT WAS KINKED. STILL SHAKES….
June 2nd, 2011 at 11:43 am
Please visit the Texas Consumer Protection website at https://www.texasattorneygeneral.gov/cpd/consumer-protection
June 13th, 2011 at 10:32 am
I have a 2009 Journey, and I also have had my vehicle in the shop for brakes, pads and rotors, which I was required to pay for the repairs. This was at 18,000 miles and only 2 months ago. The brakes are an issue again as the vehicles shakes and steering wheel vibrates pretty bad when applying the brakes.
I did receive the “letter” from Chrysler informing me that there is a problem with the braking system and they will repair/replace for a deductible of $100…are you kidding me?
I also have had the issue of losing power and engine light coming on when driving up a very “slight” grade…they have yet to determine this problem.
I purchased my vehicle in Indiana, but now reside in Tennessee.
June 13th, 2011 at 10:40 am
Kimberly, were any parts repaired during your last visit? If so, you may already have a parts warranty which come into play.
June 13th, 2011 at 12:08 pm
This is what the service invoice states:
Perform friction pad replacement and brake rotor resurface. Repack wheel bearings and replace grease seal…performed brake service.
June 13th, 2011 at 12:10 pm
And, this was performed on 2/16/11 with milage of 21,442
June 13th, 2011 at 12:15 pm
Contact Chrysler corporate. There is no reason why you should have to fork over another $100 if the probem is persisting.
June 13th, 2011 at 12:38 pm
I have contacted the Service Manager of my dealership down here, advising him that I have received the “letter” and “they” appear to have some “serious problems”. He pulled my records and requested that I bring the vehicle in on 6/15 (Wednesday, this week) and they would “correct” the problem. Problem is, the braking system is not of sufficient size for the vehicle…it is also causing problems with the “toe-in” on my front tires…both tires are wearing fast on the “inside”…
I will keep you informed as to my progress. Thank you very much for not “just brushing me off” as a silly woman!
June 13th, 2011 at 12:40 pm
You are not being silly at all. You are a driver who is aware of a problem. Kudos to you for taking action. Please keep us informed.
June 17th, 2011 at 10:36 am
My 2009 Journey is in the shob right now. They just called to tell me it is the rear brakes and rotors this time. I had the front brakes replaced less then a year ago at 25,000 miles. I am nervous they are not telling me the truth because of all of the issues surrounding the brakes and that they are just going to replace my front brakes again and charge me for the back brakes so I have to pay for them. Anyone else had rear brake issues?
July 5th, 2011 at 2:40 pm
Please email me what I can do about the total lack of customer service chrysler has given all of us on the 2010 dodge journey brakes. My fiancee’s journey made it to 24,000 miles before the rotors showed just how warped they were. I really wish I could get rid of the vehicle since chrysler is still making us pay 100 dollar deductible – they aren’t taking responsibility for the whole problem. I am very interested in joining a lawsuit.
July 8th, 2011 at 4:32 pm
An update from the 6/13 post…I took my 2009 Journey into Mountain Valley Motors in Blue Ridge, GA…they put my car up on the lift and showed me the pads (destroyed) and rotors (warped) on the front brakes…”they” said the callipers were OK…then they showed me the pads and rotors on the rear…also shot!!!
They replaced front rotors and pads and turned the rear rotors and installed new pads.
I was expecting a “knock down drag out fight” with them about the invoice, but when the Service Manager handed me my keys, he also gave me an invoice…balance due $ 00.00!!! I was geninuely surprised. I also submitted my invoice from the first brake job on 2/16 to Chrysler, with a copy of the letter.
I just received my check from Chrysler, $185 minus $50…or $135.00.
Two complete brake jobs for $50…I can handle that…as long as I don’t continue to have issues.
However, I am told that the callipers need to be replaced, also, as they will continue to cause the rotors to warp…time will tell!
July 10th, 2011 at 6:41 am
I am having the same issues as everyone else above! My only problem is that I am stationed in Germany…..How would I go about this situation?
July 11th, 2011 at 12:28 pm
Where did you purchase the car?
August 2nd, 2011 at 8:19 pm
I have a 2010 dodge journey november 2010 and I had my car in the shop for the last 2 months. The steering wheel vibrates when stopping. I have taken my car in the shop 10-12 times for the exact problem. The car’s tires have been balanced a dozen times. The dealership where I took it put new rims and tires on the car and the problem was still the same problem. I told them it is not the tires and wheels it was the front end. I finally got fed up with I spoke with the manager of the dealership. He told me that it would be best to called Chrylser. They told me that I need to take my car back to where I bought it and let them handle it. Since they would not doing anything for it. Since I was past the 12K on my car. I told them that it was 2 hours away and that I would be with out my car all week. Plus all of the times to I have to take off to do all the other times I have had to take off to take it to the dealership, but did not see to bother her. I took it to the dealership where I bought and got a call today telling us that the rotors are warped, brakes need to be replaced and a front end alignment. Which I did not need a front end alignment until I took it to the other dealership. Looks like we are at least $500 repair. Which is ridiculous!!!! What can I do??? Help!!!!
August 4th, 2011 at 6:15 am
Tracy: We want to know more about your situation. Please call us at 1-800 LEMON LAW.
August 4th, 2011 at 12:47 pm
Have had my 2010 Journey since February this year. Several times now the panic alarm just starts going off. Honking and lights flashing. The buttons on the key fob will do nothing to stop it. I have to remove the actual key from the fob unlock the door and start the car with the fob for it to stop. Woke the entire family up this morning at 12:36 a.m. Was just in dealer on Tuesday for this problem but they couldn’t get it to act up. Have an appt tomorrow for them to look at again. Also a few weeks ago my air conditioner would blow hot air never cold. Pulled over on highway restarted car and what do you know cold air. Something electrical is going on. I am also starting to have the shaking problem everyone has written about. Brake pads replaced and rotors turned also 3 weeks ago. Paid $50.00 for that at only 14,000 miles. I have bought Dodge/Jeep for the last 16 years (7 cars) and this is the first product I am upset with.
August 4th, 2011 at 1:55 pm
Please give us a call at 1-800-LEMON-LAW.
August 8th, 2011 at 11:09 am
I live in NJ and have a 2010 which was purchased in January 2010 which has 21,600 miles on it.
I am experincing the same problem with my brakes. I step on them and the car vibrates. My first two trips were for the front brakes which were serviced at 9,500 miles and again at 19,700 miles.
Today 8/8 is my third trip for brakes and a recall for the remote start which could turn the vehicle off. The manager now tells me that it will cost me over $300.00 to repait the rear brakes because they are out of warranty.
Please provide the link where it states that Chrysler has extended the warranty for brakes to 36,000 so I can print and show them.
This is BS as they know full and well that these brakes are defective coming from the factory and that they are responsible.
I have purchase and/or leased no less than 6 vehicles from this dealership and demaded that they make good as they are Chrysler’s representatives.
That link will help all of us.
August 8th, 2011 at 11:19 am
Also, there is a class action lawsuit filed with regards to these brake problems.
Case 2:33-av-00001 Document 9247 Filed 08/19/10 Page 1 of 25 PageID: 73829
GABRIELLA TATUM and JAMIE MEYER, on
behalf of themselves and all others similarly
CHRYSLER GROUP LLC.,
August 12th, 2011 at 11:20 am
Tony: Most consumers are receiving warranty extention notices in the mail. If you did not receive one, contact Chrysler. Furthermore, if you are in for brake defects three times, we can help. As you can see, our Founding Partner Craig Kimmel is handling the class action. Call us at 1-800 LEMON LAW or visit us at https://www.lemonlaw.com.
August 31st, 2011 at 12:10 am
Does the 36K warranty extension apply to the rear brakes as well? I had my front brakes repaired by the dealer at about 14k. My car has 17K, and now it appears I need by rear brakes done.
August 31st, 2011 at 12:12 am
Cont from previous message- I have a 2009 Dodge Journey
August 31st, 2011 at 11:41 am
You will need to check with the dealership–If you are in for the front brakes a third time, please call us at 800-LEMON-LAW. We may be able to help.
September 5th, 2011 at 10:57 am
I have a 2009 Dodge Journey SXT hatchback. Terrible front brake and rotor problems. 3 times for front brakes and rotors and the car after only 4,ooo miles from last set is shaking like crazy yet again. Something needs to be done. This is so unexceptable. First set was at 19,000 then only 16,000 miles later then only 8,000 miles later for the third set. Now I am only 4,000 miles after last set. It is getting worse if that is possible. I have a case number with chyrsler. I recevied letter for reimbursment with deductable which is ridiculous. They waved the one $50 deductable but I had to pay the $100 fee. Please help as soon as you can. I cannot keep paying for brakes and rotors every 4 miles or so. I owe too much in the car to get rid of it. Thank you.
September 8th, 2011 at 12:53 am
We just purchased a 2011 Journey Feb 22… It just turned 7000 miles, and today I had an appt today with the Dealership I purchased it from, with the same prob your all having… even at 55 when u apply the brakes it shakes in the steering wheel.. They did drive it came back said I needed new rotors and to bring it back.. when we purchased the vehicle we were told the brake issues where only 09 and 10 models. We do have a warranty on brakes until 12,000 miles. I will keep you posted… Im afraid the problem is the same in the 2011 models unless Im just lucky.
September 13th, 2011 at 1:57 pm
TJ: Depending on where you live, we may be able to help. Please visit https://www.lemonlaw.com/rid.html to submit your information,
September 14th, 2011 at 1:06 pm
I have a 2011 Dodge Journey, and barely have 6000 miles, and the car is shakign uncontrollably when I am braking.. The worse shaking occurs at about 50 miles an hour..But also occurs anywhere from 30-60 mph. This is ridiculous, and scary.. I was told that the braking systems were overhauled for the 2011 year.. Also another annoyance, my dashboard, the leather, has been bubbling since I bought the car in April. Apprently the dealer ordered a new dash, yet neglected to call me and only mentioned it today when I called on the brake issue. I am so frustrated. I have driven Dodge since 2000, and now thinking I should have went with the GMC Acadia I wanted….
September 15th, 2011 at 3:10 pm
Valerie: You do not mention how many times you are back in the shop or where you reside. Please go to https://www.lemonlaw.com/rid.html so we can determine your best recourse.
September 18th, 2011 at 8:21 pm
We purchased a 2011 Dodge Journey Feb 22, 2011.. Around 1500 hundred miles the brakes started squeeling. then around 6500 miles the steering wheel began to shake when I used the brakes.. took it to the dealer… said I need new brakes that they had to order them… its now going on 3 weeks… we were told some of them came in the others are on BACKORDER!!! brakes on backorder.. that sends me a red flag… are there none produced where its a new model or are there a shortage cause the brakes are having the same issues as the prior models? Im still waiting on the car to be serviced… today the passenger illuminated mirror on the visor stopped working it no longer lights up… IDK so far its not looking too promising that the 2011 are any better…
September 19th, 2011 at 3:08 pm
Jessica: You do not mention what state you are from, but I encourage you to give us a call at 1-800-LEMON LAW to see if we can help or refer you to someone who can.
September 23rd, 2011 at 9:48 pm
I have a 2010 Dodge Journey. I too have had the front end shake when braking a couple of months ago but didn’t think anything of it. About 2 months ago I heard a squeaking noise from the back right side tire…my fiance checked the tired and noticed the heat coming off of it…took it into the shop, they kept the car for 1 week, and by the way Chrysler does not offer rental cars anymore, after looking at the car, they said the caliper was sticking but everything was okay….well now two months later, same thing is happening, took it in and they called today telling me I need a new back end brake system, I have ONLY 30,000 miles on the car and they told me it would cost over $300 to fix. I am going into the dealership tomorrow to raise hell. I am also printing out this site and comments to show them. Oh..I live in Griffith, Indiana and the dealership is Thomas Dodge in Highland, Indiana
September 29th, 2011 at 9:49 pm
I have a 2009 journey, having brake problems since I bought it. Still haven’t been resolved by the dealership. I was told that aftermarket brakes and rotors dont work. I am frustrated don’t know what to do.
October 1st, 2011 at 11:07 pm
2009 journy sxt 18,124 miles. Bought my car in June 2009 just got both my front and rear breaks and roaters replaced for $200 deductible =[ got my letter of warranty extended after 24 months.. Back breaks had only 1/4 left and tech said my tires (factory dunlop) are 50% warn…. I did have an issue the first 12 months with the car turning off out of no where.. This happened twice. Though it was just crazy me. I have also had the issue with the alarm going off when I use the key fob to unlock the car. The alarm won’t shut off till I use the key in the ignition. This has happened 4 times in 27 months. I have also had the touch screen on my radio go blank or not respond to touch 3 times.. I have to shut off the radio and the car, then re-start the car an power on radio to get it to reload/work… I also found out my car never had a cabin filter and that my deRship is aware that all dodge vehicles are a hit or miss with the manufactre installi g them durring build =O so 2yrs later an i wonder what issues that will/has caused!! I will be calling Chrysler Monday to speak about my tire warranty, electrical issue, cabin filter an getting my $200 (at least $100) back for the break job at 18k miles! Please does anyone else have an idea about the key fob or touch screen issue? this whole electrical car turning off is extremely scary! I have a child as I’m sure many of u have!! This can’t be ok??
October 3rd, 2011 at 3:42 pm
Jenny: If you fill out our Get Rid of Your Lemon form at https://www.lemonlaw.com/rid.html I will try to find someone who can help.
October 3rd, 2011 at 3:42 pm
Fallon: We may be able to help. Please call us at 800-LEMON-LAW or drop us an e-mail.
October 3rd, 2011 at 5:30 pm
Just got our 2009 Journy back from the dealer,had a bad vibrition from 35mph on up. The dealer said it was a bad tire, wore breaks & rotors that causing the problem, wanted $400.00 to replace breaks and rotors said there was nothing they could with the tire. We have to find a dealer that handles Kumo tires.that’s a joke in our area. Has anyone else had the problem with the vibration and if so what were you told that it was.
October 4th, 2011 at 12:43 pm
Jenny, There was recall for the 2010 Journey with regards to the keyfob turning off the car.
Also, my 2010 Journey has had the brake rotors replaced 3 times within 21,000 miles. On the third go around they tried to stick me with a $300.00 bill which I refused to pay and had to go all the way to the owner of the dealiership to get this resolved.
My wife does not want to drive this any more and friends who are mechanics at my dealership have told me that he have seen Journeys in four, five and six times to replace these rotors.
It is only a matter of time when I’ll have to have them replaced again.
Sign up with these guys now. Get rid of your lemon as I am trying to do.
October 6th, 2011 at 10:06 am
I have a 2011 Dodge Journey Crew with 9000 miles on it.
My rotors and calipers have been replaced once at 4500 miles.
Brought back in at 7000 miles with front end shaking and they claimed my tires were out of balance. It still shakes. Now at 9000 miles it needs new rotors, calipers and pads again!
I have had it!
Twice this year my car has defaulted into German and went completely dead. I lost my new job because of this! I bought a new car to insure safe and reliable driving for me and my children, Now I don’t even feel safe taking them anywhere.
Is there anything I can do?
October 11th, 2011 at 11:12 am
Amy–Call us at 1-800 LEMON LAW. We will discuss the situation with you and see if we can help.
December 11th, 2011 at 5:56 pm
I have a 2009 Journey purchased 12/31/2009 in New Iberia, Louisiana. It has 46,000 miles on it as I commute to work about 90-100 miles per day round trip. About three weeks ago I brought the car into the shop because it was “idleing rough” and the check engine light came on. They told me my “right head” needed to be replaced and they would have to order the parts and it would cost me $1900.00 to repair. I argued with Chrysler because I have a lifetime powertrain warranty on my car and after argument, they agreed this was covered. It took three weeks for the parts to come in and after an original promise of 1 to 1.5 days in the shop I was able to pick it up 4 days later. I drove off the lot (5:30 pm, closing time) and went 10 miles and I noticed the car “ideling rough” again. Today, Sunday, two days after the repair” my check engine light is flashing on and off and the whole car starts shaking and then the light goes off again and the car keeps going. I am planning to bring this in first thing in the morning. I have also had to have the brakes replaced once, at around 20,000 miles, and have asked them to check them three times since as I know they need to be changed again, but they keep “forgetting” to check them. I have also had the radio replaced and have continuing problems with the alarm going off for no reason, but I have to bring it in when it is doing it, which doesn’t work, because it goes off when you start the car.
My question is, since my car has a lifetime powertrain warranty, am I still eligible for the lemon law since it is over one year that I have had the car? That is, if I continue to have the same engine problem with the car “ideling rough” causing the check engine light to come on?
December 12th, 2011 at 5:33 pm
You will need to reach out to a Louisiana lawyer on this one, Trisha.
December 28th, 2011 at 12:21 pm
I have a 2010 Dodge Journey and had the brakes replaced once at 10,536 miles and now I am taking in again at 23,452 miles to get them replaced again. I have had the vehicle just over a year. When does the lemon law apply. I am sure they will have to be done again in another few thousand miles because Chrysler is not fixing the problem, they just replace the brakes. Of course, I am still responsible for the deductible, which makes no sense since it is their problem. What are the options? This is so frustrating.
January 1st, 2012 at 9:05 pm
I too have a 2009 Dodge Journey SXT. I’ve had to replace the rotors and brakes on both front & rear. Pretty early on. At first I thought it was new brake wear and tear (breaking in the brakes) but then it got worse so I had to replace them. The rotors have unusual wear and tear… So much that I had to replace them, not just grind them down. Then the brakes were just shot. Like I said it happened pretty early on and now I have to replace them again, although I needed to do it sooner. What is the status update on the dodge/Chrysler situation? Are they owning up to it, or do I just have to keep forking out $$$? Mileage just turned 70k.
January 2nd, 2012 at 3:50 pm
Sean: How many brake repairs have you performed and where do you reside?
January 2nd, 2012 at 3:52 pm
Linda: In what state do you reside? You can read our lemon law summaries at https://www.lemonlaw.com/state-lemon-laws/
January 2nd, 2012 at 10:00 pm
I bought my 2009 Journey in July 2009 and 2 days after I bought it, it broke down on the start of my family vacation. The computer chip was fried and shut the whole car down. My car was gone for 5.5 weeks, did I say it was brand new when I bought it? At 20km my front brakes went with out warning, metal on metal coming down a Mt. At less then 40km my front pads needed to be replaced again and now at 59km the rotors had to be replaced again as well. My back brakes were replaced at 40km and I have had numerous other things wrong with my car. My dealership tells me that they are replacing my brakes out of good faith… hmmmmmmm good faith my butt,, they know there is a problem.
Is there anything I can do about this?
January 19th, 2012 at 1:35 pm
I purchased 2009 Journey in June of 2010 after the first 6 months I took it in and was told they could not put the tires on the vehicle because the brakes were gone, I paid over $500.00 to replace the brakes on a vehicle with less than 20,000 miles on it. After replacing the brakes I continue to have issues with the brakes, shaking and vibrating. I then had to replace the tires which cost over $800. to only wear them out less than a year. I took it in to the Dodge dealership in Houston and was told that the other issue of cuting off while driving was another issue and it could only be fix if the vehicle completely stopped. I drove it for another 6 months but couldnt leave the city or drive ove 55 because it shaked so bad! I took it back in for a oil change and to see if i could get the issue fix of cutting off while driving. Well i went over to look at a new vehicle and they wanted to sell me another journey and i flat out refused! what can i do to be reimbursed some of my money back because this is a true lemon! uuuuugggg!!!!
January 23rd, 2012 at 3:11 pm
Hello Everybody seems to be talking about new Journeys they bought what about used journeys? My wife and I purchased a used 2009 Journey back on December 2010. We bought it used and it had about 43k miles. I guess I should consider myself lucky because I haven’t had a break issue but now at 57k miles we are hearing a grinding sound coming from the back breaks. I actually have my car in the shop as I type this I am just wondering if this class action suit would apply to buyers who bought the vehicle used. Please help.
January 23rd, 2012 at 4:28 pm
Just as an update… I just got quoted over the phone… 1188. For two brake pads, 2 rotors, and a new caliper. Oh and they don’t have the parts so they want to keep my car over night to see if the parts come in by tomorrow. Please let me know if this class action suit will apply. Thanks.
January 30th, 2012 at 11:35 pm
I purchased a 2010 Dodge Journey(Used) from a local dealership in WA state about a year ago. At the time of puchase the car was still under factory warranty and i was never told of these issues with the breaks before purchasing the car. I now have 45K miles on the car and have had the front roaters shaved once already at 30k miles due to mild vibration. At that time the tech told me the break pads where still 50% there. The car now has a noticible vibration when breaking. Is this normal wear and tear on breaks or should i be worried this car is having the same issues as everyone else? Am i going to have to mark this purchase up to a bad mistake since my car has so many miles on it or is there anyway i can still get assistance for break issues i am having? I am worried i am on a slippery path to a money pit of a car!!!!
February 1st, 2012 at 3:32 pm
I bought my 2010 Journey in November 2010. This car makes noise on the outside of the car when I turn the steering wheel. I explained the service delearship about this noise, after many times in December 2011 they found that noise is normal, How is possible? The noise sometimes is very strong. They show me a report, that the noise will dissapear after the car is warmed . The noise still it is in the car. I called Crysler said, nothing to do becouse the car is operable. This car has 21600 miles, I live in NJ, please let me know if I apply for Lemon Law. I believe this problem is a defect from the manufacturer but the do not want to accept it!!!
February 3rd, 2012 at 1:42 pm
I would like to hear more about this. Please call us at 800-LEMON LAW.
February 3rd, 2012 at 2:19 pm
My car is going in for the third time for breaks. I have replaced pads and rotors. This time it is also rear breaks. I was informed when I went in that my warranty ended yesterday for the 3 years, 36k mile warranty for the breaks. They were charging $70 for a courtesy break inspection. I pulled my car from Dodge service and am taking it into Midas after reading these complaints. My 3 year anniversary is TODAY and I am at 35K miles.
February 3rd, 2012 at 2:20 pm
Also I am in California
February 8th, 2012 at 12:52 pm
In California, call the law firm of Krohn & Moss at 800-US LEMON. For a list of lemon law firms across the Country, visit https://www.lemonlaw.com/lemon-law-firm.html
February 11th, 2012 at 11:34 pm
I have had a lot of problems with my 2009 Journey have had rotors and pads replaced and resurfaced many times. I have also filed for Magnuson-Moss Warranty Act but at this point the problems just keep coming. I had the new rotors replace last back in Noverber 2011 and went on a long trip and before i got back the car started to shake. When i originally 2 years ago i had many problems with the car not starting and a popping in the front axle. One dealership finally fixed it after having two dealerships throwing parts at it for months and now the popping has been back for 6 months and the car still will not start some times. Is there anything i can do to stop my pain with this car? Please email for some help.
February 26th, 2012 at 11:29 pm
Purchase 2010 Journey SXT 29988 miles,on 1/23/12. Took it back a week later because of the shaking. They replaced the rotors and pads. What do I need to know about this journey that dealers are not telling their customers? Do I need to take it to the Dodge dealer for an inspection or take it to a brake specialist?
February 27th, 2012 at 5:20 pm
Keep going back to Dodge. Once you are in three times, please reach out to us (1 800 LEMON LAW) or another lemon law attorney.
March 1st, 2012 at 4:07 pm
I took my 2010 Journey SXT 28776 miles which I purchased new in January 2010 for the fourth time on 2/21/2012. This time was the third time they replaced the rotors and brakes. Previous to this, they replaced the rear rotors and brakes back in Oct 2011 with only 21,000 miles.
My case is being handled by these folks and I urge everyone to do the same. These brakes are defective coming out of the factory.
March 6th, 2012 at 10:42 am
I bought my 2009 Dodge Journey SXT in Indiana in 2008…Now I live in Maryland. I have had my brakes replaced 5 times, rotors twice and about to do it again! I have taken to replacing them myself as the dealership always charges me too much. I travel a great deal, around 89,000 miles on my Dodge now. In the beginning the windshield wipers would work when they wanted to, have to turn off the car and back on to get the electrical system to work. Had the door wiring harness recall fixed now it loses power when driving, wipers only work on high, engine light comes on and goes off at will. Dealership told me to replace the ERG Sensor would be $350…I’m at my wits end with this vehicle. I will NEVER own another Dodge product again
March 7th, 2012 at 1:00 pm
I have a 2010 journey and it has been in 2 times so far for brakes and they are shaking again at 21k miles. Right now with the economy and gas prices we can’t afford the 100 deductable they want. My cat has also gone in for transmission bearings and now it is whining again. I keep bringing it back telling the dealer that it keeps whining and that the trans keeps going into neutral on its own. They just tell me now that they can’t duplicate the problem. I have also had the radio replaced because the right side would just shut off. It is still doing it as of today and it is being looked at right now again along with the transmission. This is getting really frustrating with this car and have never had as many issues with a car before. This cat has been in now for 30 complaints and it seems that they don’t want to fix it.
I am in cali and about to call the law form out here to discuss what can be done with this car.
March 7th, 2012 at 7:43 pm
I just bought my 2010 Dodge Journey SXT in Groton, CT. It has 67,000 miles on it. When I picked it up, the front end was shaking when I applied the brakes, the dealer gladly fixed them, although now they feel a little spongy. I bought the car from a Kia dealer, do I have any recourse with Dodge or am I out of luck? I’ve got a 30 day warranty from the Kia dealer.
I actually really do love driving it and was excited to go from toyota back to dodge, but now I’m a little worried.
March 24th, 2012 at 12:00 pm
We purchased a 2010 Journey a year ago March 7th in Olympia, Washington. We had the front brakes replaced at 2,500 miles, a recall fixed and yesterday my wife said she applied the brakes and it shook like a leaf in a windstorm, then the pedal went to the floor, then it was fine except the shaking. I’m only writing this because we received a letter in the mail (Yesterday) where Olympia Dodge wants to buy the Journey back and pay $1,000 more than the Kelly Blue Book value. I love Dodge, own a 1500 Ram, HEMI and have zero problems, I want to get rid of the journey, too dangerous for a family with 3 children who don’t deserve to be at risk. Thanks
April 9th, 2012 at 4:49 pm
I purchased my 2009 Dodge Journey in March of 2009. We have taken the car back to them twice for recalls but they would never tell us what the recall was about just that the problem was fixed. The sunvisors were falling off after just a few months, I found out that that had been an issue from looking on the internet. However, when we took it in to have them replace, we were told that the parts were on order and they would call us when they came in, they did say that they had fixed yet another recall problem, without stating what that was. After calling several times about the sun visors and getting the same response we are now past our 36,000 mile warranty. We have had the front brakes and rotors replaced at a cost of 500.00. and now we are having to get the rear brakes replaced. I drove my toyota for years with out a brake problem. I am so frustrated with these people. We purchase the extended warranty but they wont tell us it is covered under that.
May 4th, 2012 at 11:09 am
Greetings- My wife and I purchased a Certified Pre-Owned 2011 Dodge Journey R/T in March of this year with approximately 12,900 miles on the odometer. The factory Power train and Basic Limited Warranties were still intact, as well as a Certified extended Basic Limited Warranty of 3 months or 3,000 miles. Just about a month ago, literally overnight, the wheel started shaking when applying the brakes. This occurred at about 16,000 miles. Now the car is in the shop and we are told the rotors are warped and need turned. The Basic Warranty clearly doesn’t cover us (12 months, 12,000 miles for brakes) and we are just outside of our 3,000 mile extension, so we are going to be out $130. Browsing online I see a ton of info on 2009-2010 models and the extension on the coverage for brakes, but I can’t seem to find much regarding the 2011’s (there are a few out there). This seems to be the exact same problem…brake rotors should not warp at 16,000 miles (we don’t drive like maniacs). I’m going to call Dodge directly very shortly, but was hoping to get some info here regarding if there has been an extension for 2011’s and it just isn’t out there to the public yet. Any advice or references to websites or documents helping support our cause to be covered by the manufacturer would be much appreciated.
May 8th, 2012 at 5:01 pm
My 2009 Journey has had a host of issues. Like everyone else, it is in the shop (again) right now for brake issues. The service writer just told me he thinks the brakes are fine this time, but we feel a vibration (which he feels too) and we heard the metal on metal grind (which he says he does not hear).
Since the very first oil change we ever got on the car in 2009 I have been making them check the front suspension because I hear what sounds like a bad strut, or ball joint “rattle” when backing out of my driveway and inconsistently in other places. The service writer keeps telling me he sees/hears nothing wrong, and hasn’t seen any bulletins on it. I could care less about a bulletin, I know what I hear. He has even said there may be a stone loose in my driveway, which is not the case. I also have a 1980 Toyota truck, it doesn’t make any noise backing out of said driveway.
I have also had the alarm issue, it turned out to be a door wiring harness oddly enough, and is no longer an issue.
Recently (roughly 40k miles now)it intermediately does not go into overdrive when at interstate speeds. We were going 70mph and it didn’t go into o/d for a few miles, a few different times. It hasn’t done it since, but I know there has to be an issue there.
Finally, there is a rattle coming from under the car that sounds like maybe an exhaust heat shield. They have also inspected this noise and said they didn’t see a problem.
I’m a die hard Mopar guy, and the direction the company is going bothers me. I don’t want to be another nail in the coffin, but at the same time enough is enough. Is there a lemon law office located in Birmingham Al that I can speak to?
May 9th, 2012 at 7:33 am
Interesting. My wife and I just purchased a 2012 Journey R/T and between 22 and 30 mph the car does the same thing. It doesn’t shake the wheel, but there is a vibration, and what feels like grinding. I was told the trans. issues, and the brake/rotor issues have been fixed. I don’t understand how hard it is to put beefier rotors, and pads on a vehicle. The other odd thing, is the car doesn’t seem to coast down in speed. Right around that same mph it feels like a downshift, or a break has been applied. Who in their right mind wants that feeling. I want my car to coast as long a possible for better gas mileage. Disapointed if I have to take this car back with in the 30 day window, and look at other options.
May 10th, 2012 at 11:28 am
@ Gary: Visit https://www.lemonlaw.com/lemon-law-firm.html to find a firm in your neck of the woods.
May 19th, 2012 at 10:00 pm
Dodge Journey 2010 model purchased in Australia. Dodge has denied, denied, denied any problems with vehicles sold here in Australia other than one recall for rear brakes. Brake pads need replacing every 4000kms! Brake failures and pad replacements are very common here too on this model going by forums.
Lights inside and out fail continually. Bluetooth / stereo lock up and freeze despite several “upgrades”.
Windows need resetting at every service.
Mileage is terrible. 14L/100km! On level terrain. I wish we had something like lemon law in Australia. Does anyone think I’d get anywhere with Dodge in the US because here there is very little support for the vehicle in the way of customer service.
May 21st, 2012 at 11:42 am
Just thought I would look up brake problems. As my 2011 Journey at now 9,000 miles has warped front rotors , What is up with this..I also owned a chrysler pacifica and had same repeated problem, screw the dealer parts it the same faulty crap put on at assembly. My only resolve was after market zinc coated drilled and slotted rotors. I guess this will be my route again being I see its the same sh*t different car….
May 22nd, 2012 at 2:46 pm
#78 David- I contacted Dodge directly regarding my issue and they reimbursed me $80 of the $130 paid to turn my front rotors (the $50 acted as a deductible). While I would have preferred the full $130, I have to say it was better than nothing (which was what they had the right to do by the warranty). The process was simple: call the Dodge 800# (1-800-423-6343) and ask them to file a claim for service coverage (reimbursement if you already paid); they will contact you usually within 2 business days via email and phone; submit the necessary paperwork; reimbursement approved and mailed in 3-5 days; done. Not a guarantee to be approved, but they were the nicest people and never faulted me one time or doubted the concerns I had. Good luck.
May 23rd, 2012 at 7:51 pm
Any of this Lemon Law apply to Canada???
May 24th, 2012 at 1:47 pm
Sheldon: Check this out: https://www.camvap.ca/
May 25th, 2012 at 1:50 pm
I’m very upset!!! My front and back brakes have been replaced two times now (once due to the recall)!!!! This car is a nightmare. My front tires wore out prematurely and Dodge states that’s not their problem. My front shock is thumping and sweeking!! I have own Dodge products since 2001 and this vehicle is trash. The fob is doing the same thing as others have stated. I want to join the lawsuit now!!!! I owe too much on this car not to have it work properly. The dealership just doesn’t care. Calling Dodge today to get things handled.
By the way, I’m in California.
May 25th, 2012 at 1:51 pm
Oh, and my brakes are about to fail again!!!!!
This car is a money pit.
May 30th, 2012 at 3:07 pm
Have had my front and back brakes replaced…and they are squeeking again- less than 20k on my car. Both front tires are prematurely worn…alarm goes off sometimes with I click the “open door” on the fob- and then it won’t go off unless I take the key out, start my car, and drive it down the street until it gets up to MPH- Oh, and my car makes a strange squeeling noise when turning left- that the dealing cannot recreate…Although I have only 20k, I am out of the 36 month warrantly. I too am VERY unsattisfied with this car..but looks like I will have to wait to join the lawsuit until the brakes go out a 3rd time 🙁
June 1st, 2012 at 9:25 pm
Bought a new 2012 Journey RT and on the way home I used my brake a little hard because of traffic in front of me. I got of the highway and brakes started to feel funny. Then, I was putting the brake on and it was going all the way to the ground hardly stopping. I drive really stop and it keep doing the same thing. Talk about scary, I stopped pumping the brakes and it go a little better and then, I pushed the brake hard and now it stopping more normal. Now I need to have the SUV taken into the shop and now I’m scared to drive it.
June 14th, 2012 at 7:58 pm
I have a 2011 Journey with the same brake problems discussed here am I eligible to join the class action lawsuit against Chrysler ?
June 18th, 2012 at 4:23 pm
Joe: Give us a call at 1 800 LEMON LAW to discuss your situation and see if and how we can help.
June 18th, 2012 at 4:47 pm
I have a 2010 Journey, bought it used in Nov 2010. I have had a ton of problems and I’m actually scared to drive it due to the crakes & shaking. Is there anything I can do? I’m in Ohio.
June 20th, 2012 at 8:23 pm
I was told my 2011 brake rotors were warped and I had 13000 miles on mine. They told me they would do a one time COURTESY fix for 50.00 I can buy new rotors and put them on myself for that..Not a safety issue just drive it they said. WOW chew up the pads is what they may want hoping I bring it to them for that. I am impressed with my first new car purchase ever 🙁
June 21st, 2012 at 2:15 pm
Ryan_ We would be happy to help. Call us at 1 800 LEMON LAW.
June 22nd, 2012 at 8:41 pm
2009 Dodge Journey (bought brand new) with 36,200 miles and so far the brakes have been changed 3 times. Dodge has a answer to the issue which is to just trade up. Well the car is almost paid off and I DO NOT want another car payment so that is not an option. We just had it repaired again today and since the recall only pertained to 36,000 miles and I had 36,200 they had me pay $100. Car purchased in Illinois.
July 2nd, 2012 at 2:36 pm
1. Have had my 2010 Journey since December of 2011, bought it used from a dealer here in Tampa, FL. Several times now the panic alarm just starts going off. Honking and lights flashing. The buttons on the key fob will do nothing to stop it. I have to remove the actual key from the fob unlock the door and start the car with the fob for it to stop. Also a few weeks ago my air conditioner would blow hot air never cold. Took it to get looked at and the mechanic said it was something (can’t remember the same but it is not the cabin filter) that is going to cost at least $1500.00 to fix. I did replace the cabin filter but it still doesn’t really blow all that cold. I had the shaking in the steering wheel too and the dealer fix it and said I needed to get it aligned. I did that AND bought new tires and 4 months later the shaking is back. Not really happy with this purchase.
July 2nd, 2012 at 6:30 pm
From Brazil… I have purchased a 2008/2009 Dodge Journey SXT V6 2.7. Assembled in Mexico. I have changed 4x complete set of Brakes. Then in Brazil, we had a recall. I thought my nightmare could stop… Big mistake! 9000 Km later, my car is undergoing 5th brakes change!!! And I have to pay… Dodge says: it is normal…
Rotars are torn!!! Not worn…
So, if we stick together, we can win…
Several actions are being won in Brazil. Sending back Journeys to Dodge.
July 3rd, 2012 at 10:29 am
I have a question. I purchased a used 2009 Dodge Journey SXT and am having problems with the brakes. Would I get any help from Dodge or am I basically stuck with paying for the problems because I bought it used?
July 9th, 2012 at 3:21 pm
Same deal on the alarm with my ’09 Journey. Had it at the Dealership twice. Said to leave it. Well when it only does it once a month or so, can’t leave it there that long. Refuses to do anything. Going on 2nd left rear caliper.
July 11th, 2012 at 1:15 pm
ok…Update…For the Panic Alarm going off I had to get a software update at the dealer, for the check engine light I had a bad intake valve and the air conditioner was the evaporater coil. HATE THIS CAR.
July 12th, 2012 at 11:01 am
I purchased my journey in November 2010, within the first two months I had to take it back and replace the crankshaft position sensor and the harness.At 7000 miles they had to turn in front brakes and now,at 12,000 miles,the brakes need to be turned again.I am disabled and bought the car brand-new because it was a all-wheel-drive and I needed something dependable. Afraid it didn’t work out. I don’t drive the car now because is not dependable,I can’t take a chance and be stranded in an unreliable vehicle.
July 12th, 2012 at 3:14 pm
Please speak to a lemon law attorney about your situation. You may be entitled to remedy. Visit https://www.lemonlaw.com/lemon-law-firm.html for a firm in your state.
July 12th, 2012 at 4:24 pm
Visit your Dodge dealer to see if there are any silent warranties.
July 13th, 2012 at 1:44 pm
Update # 2=while driving home from having the software update and bad intake valve my check engine light came on again. Took back into dealer and I need a new PCM.
July 16th, 2012 at 12:44 pm
Also have 2009 Journey bought in Indiana brand new.Had front brakes and rotors replaced and rear brakes and rotors tuned in rear.Had the vibration also after rotating tires .Dealership said belt broken in front tire ,bought 4 new tires.very expensive work probably about 40,000 when this all happened .had problems with not starting several times finally took key out tried again and would start.My husband always seems to think I am making too much out of everything that happens like its just me.I will show him this site.I also have knocking noise in rear now after brakes were replaced.Dealership can’t find a problem so it sounds like an old clunker when I put on my breaks.I figure that’s real good advertisement for Chrysler.All of 4 of our vehicles are dodge,but after this one I will not buy anymore.we never received anything about the brakes from Chrysler,when did they do this? This car alarm has also went off about 4different times since I had it and have to use key and start to get it to quit ,thought maybe that was norm.lol.also radio or DVD player won’t work sometimes have to stop and shut off few a minute and turn back on so grandson can watch movie.I hate driving this car worried what might go wrong next.
July 30th, 2012 at 6:23 pm
This vehicle has caused me a great deal of grief. I bought is 8/16/2011- after about 1 week I noticed the a/c button on the center console was not working, I also had an issue with the IPOD system not working. I went into dealership and they told me they could not duplicate problems, I called the technician out to my vehicle and showed him the problem. He did say he can order new part for a/c controller but was unsure of what to do with the IPOD system, before leaving dealership I noticed a few scratches on the vehicle and spoke to the manager to fix, and he did. I returned in when part arrived to have replaced and again had them look atthe IPOD system and they were unable to fix. A few months pass and I called in with problem- I was unable to start my vehicle due to brake pedals locking up. I went in for service and they said they updated a program in the computer. A few days later it happened again! In July 2011 I called in complaining of gear shifter sticking and vehicle jerking into gear, also the shiftmatic was not working. Went into service on 7/9 and the transmission technicians were not available, shop foreman went on road test with me and said he would definitely need a trans tech to look at it. 7/30/12 I arrive for gear shifter problem and state inspection. They said the needed to order shifter bezel but my vehicle doesn’t pass inspection due to warped rotors, brakes are fine but rotors have to be resurfaced. I have not even owned the vehicle for a year yet!! And to top it all off every time I’ve been at the dealer it’s been a 3 hour wait and was denied a rental because I did not buy an extended warrenty. I thought buying a brand new vehicle I wouldn’t need to worry about this! Please help me.
July 31st, 2012 at 1:03 pm
Nicole: Please fill out our Get Rid of Your Lemon form at https://www.lemonlaw.com/rid.html. We will be glad to review your situaiton and discuss how we can help.
August 17th, 2012 at 2:34 am
I bought my 2011 Journey in August 2011, one week later intermittent shaking in front. I took it back to dealer they said while driving they didn’t notice it. Problem continue to get worse. One year and 17000 miles later as of this month, my car is in the dealership as i type. I was told breaks and rotors will cost me $598.00. At this rate I will be paying $598.00 each year. My question: since the problem started before the 12000 miles mark and never was addressed am i liable for the repairs.
August 22nd, 2012 at 2:13 pm
Larry: Please contact an attorney in your state for this answer: https://www.lemonlaw.com/lemon-law-firm.html.
August 24th, 2012 at 4:32 am
I bought my 2010 Dodge from an on base Military dealer in Germany. At 11,500 miles my steering wheel started shaking when braking. We just got it back from the shop yesterday (12,000miles) and paid for complete new rotors and brakes – $300. Upon driving it away, my steering wheel shake is worse now than it was before. We took it right back, they’ve looked at it several times, drove it several times, and said they cannot find anything wrong with it to make the steering wheel shake like it does. Now my husband is taking it to the German Dodge dealer to see if there’s something else they can do. We are trying to sell this car, but no one wants to buy it! Since we’re overseas…I’m not sure what else we can do..?
September 6th, 2012 at 7:44 am
Recently we brought our 2010 Journey (purchased new) which has been in the shop 4 time to have the rotors and brakes replaced to have them replaced again as we are hearing scraping noises when the brakes are applied.
Since we are just about over over the 36,000 mile warranty, now the dealership finds no problem.
We have given statements and depositions to both the Chrysler and our attorney’s. Soon we will be going before the judge in hopes that he orders Chrysler to purchase the Journey back.
We will not be able to sell this as went you run a Car Fax it shows that the brakes were inspected coupled with these reports, who in their right mind would buy a vehicle with inherent brake problems.
Instead of doing the right thing and buying back the Journey, Chrysler would much rather have my family driving their product with a serious defect.
This is not like the AC or the radio doesn’t work, this is the primary safety device which can fail which could result in injury and possibly death.
With the economic climate the way it is and the vast select of vehicles we can chose from, you would think Chrysler would do all they could to keep loyal customers (no less than 8 vehicles leased and/or purchased in the past 17 years) happy.
If you buy a TV or a washing machine and it is defective, the store returns your money or exchanges it for another item.
Not hear, Chrysler would much rather put their customers through the ringer.
Stay the course!
September 7th, 2012 at 3:58 pm
I got tiered of going to the dealer and using their stock parts. I finally went and got all new slotted rotors and semi metallic pads and have had them on for over 5k miles now and no issues at all. The stock pads when I took them off just fell apart and the rotors were thinner then the new ones. I suggest to everyone to go out and put on aftermarket rotors and pads because the stock stuff is garbage.
September 12th, 2012 at 1:42 pm
I bought my 2009 Journey SXT in April of 2009, I have 90,000 miles on it, live in Texas. I have had 5 SETS of brakes on this vehicle. First set (front & back) replaced at 15k miles, and it seems like every 15k miles they have to be replaced again. We are WAY past the 36k mile recall for the brakes, and dodge is WELL aware of this problem. Funny– when my sister bought her 2011 Journey, she asked about the brakes and mentioned the problems with mine, and the sales person said “no, they fixed that”…but with Dodge, it’s not a problem?? I just had my entire steering box, piston arms, bushings, tie-rods?, 4 wheel re-alignment, 4 new tires put on, and when I got my car back, the entire thing shook when I put on the brakes. It’s sitting in the shop now, they say it’s a bad tire on the front, and said one of my back calipers is smoking! They said I need all rotors & calipers replaced…I have refused to pay out of pocket for anything else with these stupid brakes! I’m waiting/hoping that chrysler will do the right thing before someone gets killed with their defects!
September 20th, 2012 at 6:36 pm
I also have a 2009 Journey which has been to the shop no less to 6 times to replace the brakes 4 time (2 front 2 read). On my 6th time complaining of grinding noises, the dealer could not find any problems.
I heard from a mechanic friend that Chrysler has told their dealers not to repalce these brakes and to string customers as long as they can especially those out of warranty. Their game is to quote you a repair bill so big that you say no even though it is Chrylser’s fault not ours.
The brakes the dealer replaces with are the same OEM that came from the factory so you are getting the same China built crap.
We need to stay togther and demand the Chrysler buys these defective Journeys back.
September 26th, 2012 at 1:54 pm
I bought my 2009 Dodge Journey used. It had 20,000 miles on it. In the past year I put an additional 20,000 miles on it and have replaced my front brakes and roters 4 times. The problem is actually the calibers. They are defective. They lock up on you and burn the brakes and roters. Both of my front wheels have actually caught fire because of it. Once going 75 miles an hour on a highway. I had to use a fire extinquisher to put it out. Melted my brakes and roters and brake hose. It got so hot the brake hose melted causing a fire due to the brake fluid. My chrome coated wheels are both melted. Chrysler/Dodge refused to pay for it or do anything about it. I plan on suing. I guess it takes someone getting killed for anything to happen. I will never in my life by another Chrysler/Dogdge vehicle.
October 1st, 2012 at 11:42 am
I’m in Toronto Canada the brakes of my 2012 Dodge Journey bought in July of 2012 started squealing at the 2000km mark.
What are my rights!
October 10th, 2012 at 11:20 am
Dominic–You will need to research Canadian lemon laws.
October 10th, 2012 at 7:31 pm
We own a 2010 Journey. Purchased new – we have replaced the brakes 4 times. I am a suburban stay at home mom. Yes, this vehicle is our primary family car but it is not driven hard by any means. I take it in for all regular scheduled service on time. In addition the brakes; we have had numerous issues – 1st: you have to purchase tires from the dealership only as the size that the Journey requires are not carried by tire stores. Normally, tires are what $100 a piece well not for the journey – you are looking at $250 each! That was news! 2nd: The electrical i.e. the a/c, radio, outlets will all just die while driving. We were told that this had to do with some part that was $350 which .. we have replaced already once. 3rd: At least once or twice a week the truck has trouble starting. Put the key fob in and nothing. Apparently, this also has to do with the electrical problem. 4th: While in cruise control if going down hill or up hill it has issues leveling itself out and revs up the engine.
5th: The remote start has trouble starting the truck.
For all of the issues above we brought the truck in for service at the dealership… we are now at 43k miles and we are back at the dealership again for problems that they say are being fixed but yet we keep returning.
We live in Georgia.
October 12th, 2012 at 11:54 am
I purchased a used 2009 Journey in late April of 2012. I am having to replace my brakes for the second time. What a horrible product.
October 15th, 2012 at 3:01 pm
Hi from Brazil,
Here, same problem! My Journey SXT 2009 is now 18 000 miles. Underwent FIVE brake (rotors and pads) change!
Does anybody knows about class action? How is it going? Any decision.?We are fighting in Brazil also… Any help?
October 18th, 2012 at 8:32 pm
I have has my 2009 Dodge Journey since January 2012. As of October 2012 I have had the rotors changed 4 times and the brakes changed once It shakes so bad when I hit the brakes sometimes it shakes so bad it feels like the tires are going to fall off. I live in WV. I don’t no if you can help me or not
October 19th, 2012 at 7:09 am
Allison: We would need to see your repair invoices. Please fill out our Get Rid of Your Lemon form at https://www.lemonlaw.com/rid.html and we will will be glad to review your situation and see how we can help.
October 24th, 2012 at 4:36 pm
I am in NV and have a 2009 Journey that was purchased used. Had an oil change done after I first purchased the car & they informed me I needed brakes (approx 12k miles) and said brakes are not under any warranty. Husband replaced them himself and then a few thousand miles later were bad again! We then received a notice in the mail from Dodge about brakes and they replaced them (after a fight) for free since original brakes were needed before 20k miles. I no have 37k miles and need brakes AGAIN!! My old car I had before this went 36k miles before needing it’s first change of brakes, now I’m at 3?!?!?!
October 25th, 2012 at 7:02 pm
I have a 2010 dodge journey, purchased December 26, 2011 with 20,xxx miles. January 9, 2012 had the brakes & rotors replaced at 21,990 miles. Today, October 25, 2012, my brakes are squealing, steering wheel vibrating when brakes are applied, and squealing from passenger rear tire. Tomorrow October 26, 2012, I am going to my dealer to have them fixed. If it happens again, what is my next option? Am I eligible to turn this vehicle in to lemon law? What are my options? Pittsburgh, PA resident.
October 29th, 2012 at 9:25 pm
Sean: Once you have three invoices, please call us at 800-LEMON LAW so we can open a claim for you
October 31st, 2012 at 1:46 pm
Same problem with my 2011 Journey. I purchased it in August of 2011 and noticed within a few months it would shake violently when getting off the highway. At first I thought maybe I just didn’t know how SUV’s drove because this was my first. Took it into the shop and they told me my rotors were warped and said most likely a persons driving habits would cause this. I advised them I am not a heavy braker and I drive mostly highway miles add to that my brakes were just fine. Also I purchased the extended warranty but to my surprise they advised the rotors weren’t covered GO FIGURE! I had just over 14k on the vehicle and they charged me $165 to have my rotors resurfaced, that was in March 2012 and the service rep said this shouldn’t happen again as long as I brake carefully, so here I am almost terrified to brake yet along came September and back came the shaking. I’ve never been more afraid of trying to stop a vehicle in my whole life. I’ll be going back in but I already know that this will be pretty costly. I don’t understand how a brand new vehicle could have so many problems and the manufacturer skirt around the issues
November 5th, 2012 at 8:50 pm
I got a 2009 dodge journey and I am having problems with the brakes the steering weel shakes very bad when I push for breaking ..hoo by the way I just spent ..$3700.00$ on puting on a transmission because it suddenly whent out
November 6th, 2012 at 3:56 pm
We’ve taken note of your information and someone from our Client Services should be contacting you soon about this problem.
November 6th, 2012 at 8:40 pm
I have a 2009 Dodge Journey I bought new in June of 2008. I have less than 60K miles on the car, have had to replace the brakes twice, the rear rotors once and even the tires at like 20K miles. There are a number of things that rattle. I have put over $1,500 in this in just brakes and don’t want to do it again.
November 13th, 2012 at 8:44 pm
I have a 2010 Dodge Journey… with 23k miles, we have replaced the front and rear twice. At first it was my driving according to them. Until they realized we were informed. Then all the sudden things were handled. This time we went in. I got a phone call it is going to be $700. I told they were crazy, they needed to look at the previous issues with the brakes, that it was the same issues. Then my husband had to research the warranty direction. And tell them we were still covered. At this point the manager was called, and he stated ” We will replace the front brakes” under the warranty directive. “I am not sure that the rear brakes are warped” this is being said with out him looking at them. There technician stated front and rear were warped. I do not feel comfortable with the dealership. I would like to get someone to look at the vehicle. Also, I am very concerned we are not correcting the root cause. How can we get them to correct the issue not just put a band aid on the situation.
November 29th, 2012 at 1:34 pm
I, too, have a 2010 Dodge Journey with many brake problems. I bought my car on 9/4/2010 and have, as of yesterday, had the front pads and rotors replaced TWICE (once on 11/3/2011 and again on 11/28/2012). I have had the service performed at a certified Dodge dealership and each time I have had to pay the $100 deductible! Upon speaking with a service representative regarding the repairs yesterday, I demanded to know that there was going to be DIFFERENT pads/rotors put on this time. My “extended warranty” from Dodge expires in 10 months and I do NOT want to have to go back a THIRD time a year from now (with no warranty protection from Dodge) to have to replace the brakes again. She informed me that she was certain that different brakes were being put on this time, but last time, the same type of pads/rotors that were having the problem were put on (WHY would they have used the same pads/rotors that were known to be having a problem in the first place?!). I’m extremely frustrated with this situation. I have NEVER had to have my brakes replaced at less than 3-4 years of wear & tear. This is ridiculous and Dodge needs to correct this problem and make it right! We should NOT have to pay $100 deductible, there should be a proper recall!
December 3rd, 2012 at 3:10 pm
We own a 2011 dodge journey. We bought new in July 2011. It now sits at the dealership for the past 4 weeks. I’ve had it in the shop several times since this past July. We have had electrical issues with the engine shutting down while driving down the road. The car shaking violently and then dying in the road and having it towed only to have them say there’s nothing wrong. They can’t find anything and it sat in the shop for a week until they said to come get it. This past time we got a video of what it did the lights came on the dash, the gas pedal stopped working while we were driving down the road and it started jerking with every shift of the gears. We were told they finally found a wire not connected under the drivers side. We are currently sitting without a rental and waiting on dodge to return our calls for this lemon. It’s now at the area manager. This car is not safe. I was told every time leaving the shop, it was good to go, only to leave me sitting with my children along the road and almost unable to stop.
December 3rd, 2012 at 4:49 pm
Jeni: I think it’s time to give us a call at 1 800 LEMON LAW to discuss the situation.
December 3rd, 2012 at 4:51 pm
Kerri: Please fill out our Get Rid of Your Lemon form at https://www.lemonlaw.com/rid.html to see if we can help.
January 4th, 2013 at 3:28 pm
I bought my 2009 journey exactly 1 year ago from carmax in Torrance California, it had 22,000 miles at the time of purchase since then I’ve had to replace both front and rear break pads twice! And the front rotors! Carmax says they don’t cover anything and that its “normal wear n tear” which Is total bs being that there’s thousands of people with th same issue! So I called the local dodge dealer to see if it was still under warranty to find out I’m still under the mileage cap but over the three year limit! I’m fustrated and really feel I’m getting raped! Is there anything I can do to resolve this issue?
January 6th, 2013 at 12:14 am
I bought a 2009 Dodge Journey in 2009 and have had many problems. Driver side window will not roll down, have had brakes replaced 3 times, rotors turned 6 or 7 times, and brake pads replaced 6 or 7 times. Car will not shift into gear to give it more rpms or power. It is dangerous. Car has also stalled in traffic a couple of times. Have had it in shop several times for repairs. The first week I had the car, two of the tire stems blew completely out and tires went flat. Ended up having to get all four stems replaced. Owe more on the car than the dealer will give me. Terrible car and situation.
January 20th, 2013 at 12:54 pm
I had work done on mine last summer and only now fond out that I should have never paid the $400 I did for new rotors. They did do the break pads free, but said I HAD TO pay for the rotors. Another dealer (Dodge) said I shouldn’t have paid because my rotor issue was due to the pads and the way they were wearing. I should also add I took my car in about 4 months before they replaced the pads and they all but said it was all in my head, then I came across the recall by chance and took it back thats when they fixed it. Can I do anything about it now? I feel so used, and right now I’m looking at buying a RAM 1500 but with the way they cheated me already I am holding back on the truck.
January 23rd, 2013 at 8:39 am
My 2009 is in shop right now for the 4th time I smelled rear caliper again, and anti-freeze, on my way to the dealership I was at a stop light and pumped my brakes when i started hearing an air release sound. I bought used with the extended war. the last time it was in they told me my front rotors were warped and they shaved them down, and replaced the rear caliper and brake line & pads front and back. When the service writer called me back to tell me the issues, pump unit for master cylinder, thermostat which the journey has 2 was leaking and they recommended replacing both but my war would only cover 1. My wife is disabled and i do not want to hear that these faulty brakes caused a serious accident some day. I to would like to join this suit, journey bought in Virginia
January 23rd, 2013 at 9:32 am
Just got a call from service writer he claims that it was a emergency brake adjustment issue on the right rear caliper, and the pump for mast/ cylinder had to be ordered, and thermostat was in stock. I still think that I need to pursue this issue I have already filed a case with Dodge again and am waiting to here from case worker. If you have any advice for me concerning my conversation with this case worker I would appreciate it. I owe more than the darn thing is worth, I am afraid to let my wife drive this thing, very concerned for her life and others if these brakes fail again !
February 1st, 2013 at 9:53 am
We bought our 2010 Journey used from a nice couple in Illinois with about 21,000 miles on it. We had no issues until about 28,000 miles when my wife complained about a wobble when she applied the brake. I replaced rotors with some new ones off of rock auto (never had much luck with rotors that were turned). I also installed new brake pads while I was in there. We have not had an issue since. I just thought we were unlucky or she got them hot and ran the rotors through water. I replaced the calipers with a higher grade cross drilled (performance rotors) for about 70 dollars a piece. Brake pads were the cheap ones at 25 per side. We now have 55,000 miles and have not had an issue.
February 22nd, 2013 at 6:06 pm
I bought a Dodge because I wanted to put money into an American vehicle and I had heard such great things about Dodge’s. Well we are 2 hard working military people and we are not made of money but I have 2 very tall and still growing boys so we needed the extra room. I bought my Dodge in Oct of 2011. From the very start the car started falling apart and pieces were breaking off. I took it back to the dealership within 30 days to have a part fixed for which they never did, I should have just returned the car then but my family loved it and we needed the extra room. Well a little over a year later and a rod broke in my engine, no sweat right because DODGE has that great 5 year or 100,000 mile warranty that covers things like this right……YEAH RIGHT!!! I was told that I now have to go find all my receipts for my oil changes in order for them to honor my warranty and if I don’t then it will cost me $8000 to get my engine fixed!!!I almost cried, where in the world am I going to get $8000 to fix an engine!!! So I found all the receipts I could fine which totaled 5 in 13 months which I think is pretty good right, but oh no since I seem to be missing one I may have to end up paying for this car or losing money to buy my family a new car and still paying for this loan so it doesn’t effect my credit. I was advised today that with my documentation they see I was trying to make routine oil changes and that they would be willing to pay 50% of the costs. We are a military family where do they think I just have $2500 just laying around. I offered to bring in documentation from my husband, my friend and his dad showing that they performed some of my oil changes because they did and I was told that would be heresay and if I don’t accept this offer then will withdraw the offer and I would have to pay the full $5000 to get my engine fixed. I am floored, why isn’t this dealership honoring the 100000 for supposed to be covered repair engine parts???
February 25th, 2013 at 4:37 pm
I purchased a new 2012 Journey in Ontario last Oct. and have had the car in to the dealership twice questioning the grinding breaks. They said that these were a new style of breaks because they were having problems with the old ones and the grinding noise was just something I would have to get used too.
This certainly doesn’t sound right. Were the break problems in the 2012 fixed? If so why would the breaks in a new vehicle be grinding?
There is also an intermittent lurch when breaking.
I am about to take it in again this week and want to have more information before I go to the dealership.
February 26th, 2013 at 5:55 am
After having the brakes replaced (under warentee) and only lasting about 1200 miles.. we got the same problem.. harsh vibration. I spent 500+ on new rotors (aftermarket) and high per pads.. its been over a year now no repeate problems(brake realted). However now we are having problems with the Rocker Arms lol Getting two replaced as I am typing this.
April 23rd, 2013 at 6:36 pm
Just got back from Dodge Jeep Chrysler on Marine Dr in Vancouver. I had my rotors & brakes replaced at 17,000km. I’m now at 30,700 and feel pulsating. I know that they’re about to go so I brought it in.
Basically what I was told was that they will warranty the first replacement but not the second?!?!?! So does that mean that if there is a part that needs replacing and is under warrantee as long as they replace it with a party that is just as defective (if not worse) they never have to deal with it again???…
I owned a 2009 Journey and had the same issue. Unfortunately since I liked the car (except for the brakes) so much I got the 2012 when it came out. I read that they had made adjustments to the brakes. I GOT DOOPED:(
I also have issues with the car stereo. A glitch where either the volume cuts out briefly or cd skips for no reason. They say they reset the system but still no change.
The guy at the counter thinks I dont take my car for regular oil changes because I dont go there. I told him its because I dont want to wait all day just for an oil change, nor do I want to have to make an appointment. I think he’s trying to void any other warranty issues I may have based on this.
Karma is a bitch.
Revenge is sweet.
what goes around comes around.
April 28th, 2013 at 7:55 pm
I did have cam phasers replaced under warranty in my 2009 Dodge Journey. This has finally solved the issues with the car randomly dying on me multiple times, including in heavy rush hour traffic. My life was seriously endangered by this car. But the dealer solved that mystery. Now I am still suffering with failing brakes that squeal and smoke. The car squeals as I just drive down the road. Good luck to all of you. Sure wish my credit was better so that I could get out of this nightmare!! My 5th Dodge, and probably my last. 🙁
June 7th, 2013 at 4:55 pm
I purchased a 2010 Dodge Journey SXT in September 2011. I was not told of all the problems they were having with this model. I have been having to take my car to the shop every other week because of problems. They’ve put in the diagnostic machine several time but can’t find the problem and they even went so far as to tell me the car needs to break down before they can find the problem. My car looses power when you hit the gas, jerks and take off when you hit the brakes. Changes to manual on its own while driving down the road. It also smokes from under the hood some times. You can smell something burning, and it also makes a loud noise that sound like a jack hammer when you turn it off. All they keep telling me is until it does it with them there’s nothing they can do. Oh there is others that have witnessed these problems. Can any one please tell me what to do next I at my wits end with this car. Don’t get me wrong love the car but tired of the problems.
June 17th, 2013 at 7:32 pm
Hey Lisa, try a different dealership to see if they may be more helpful. Don’t have anyone do anything to the car who is not a licensed mechanic. My husband changed oil and did brakes so our warranty is somewhat compromised and now the Lemon Law attorneys don’t want anything to do with our case. Keep good records of all problems on a calendar book in your car and join the lawsuit if you can. I wonder if cam phasers are an issue on the 2010 too? I have had three issues with major corrosion. My valve stem on the tire just went out from corrosion. Sudden flat tire and the sensor was $60 to be replaced. What a hassle. The other three are likely to go out soon too. Corrosion also affected the starter and the cam phasers. They told me the same thing — wait until it breaks down. Sign up for towing and roadside assistance on your auto insurance immediately if you don’t have it already as you will definitely need it with this car. Best of luck. My piece of crap is still squealing down the road everyday.
June 26th, 2013 at 1:01 am
My 2011 dodge journey just started this shaking thing.Its pretty bad ,i can barely hold the wheel straight at times.I did not know this was a common issue.But while searching for help with the brake pedal I came across this sight.I cant get my foot on the brake pedal,its SO high off the floor that I have to do this sort of high step stomping motion.The pedal is taller than my foot is long and im a womens sz 7.I cant rest my heel on the floor.My leg,hip and foot hurt after braking a few times.I cant transition from brake to gas or vice versa because the gap between the brake and gas it very far.I often get my foot caught between the two or under the brake.But if I scoot the seat back I cant reach them.Anyways,i thought the shaking was my fault,even though I dont actually stomp the brake pad,im very gentle and not a heavy braker.My car only has 19000 miles on it and it has the extended warrenty.I dont drive it much because of the brake and gas pedals,im terrified of rearending someone.But I wonder if the pedal possition is the cause of all these braking issues.The pedal is very soft and would go all the way to the floor…if my feet wud reach that far lol
July 17th, 2013 at 1:14 pm
I purchased my 2009 Dodge Journey in March of 2009 and it has been one thing after another beginning with the tires. My brakes have always squeaked and you could hear me a mile away when stopping. I took the car in ane they told me they were just “dirty”. I got home and they were still squeaking. I went back a week or so later and then I needed front brakes BUT warranty was up so paid a $100 ded. My back breaks are now the problem and so I paid a little over $300 but now they are telling me that something needs to be done with the master cylinder. Between $300-$500 because there is swoosh that you hear when you pump the brakes ….. NEVER AGAIN WILL I BUY ANOTHER DODGE or another car from the dealership that I bought this from!!!!! Oh and I barely have 26,000 miles on the car.
July 19th, 2013 at 1:34 am
Just an fyi… this is my 2nd post here.
The truck is in the shop down a third time and having its hydrolic lifters replaced AGAIN. The clacking, clicking/knocking sound was SOOOO loud cold or hot .. it sounded like the engine was gonna blow up.
Also they are replacing something in teh intake manifold. Also changing the fricken tires after 32K miles.. (seriously?)
Also the Rotors have been changed 2x. Firsrt time by the dealer wtih OEM parts and had the exact same problem. The 2nd time I replaced them myself with aftermarke rotors and EBC pads (Green Stuff). No more problems with the brakes or sounds frrom them.
Now if i can just get them to fix the engine noice.
July 23rd, 2013 at 2:26 pm
@Terry–Time to look into your rights. You can find a lawyer in your state by clicking here: https://www.lemonlaw.com/lemon-law-firm.html
July 29th, 2013 at 10:05 am
I purshased a Dodge Journey 2011 and after only 20,000 klm i had my breake rothors changed. Once again after 17,000 klm i had the same problem. Chrysler co. is agree to pay for pieces but not for the work. I’m concerned about reliability of the breake because the problem is not fixed yet .It’s seens to be a design problem so i will have to pay $700 a year just to change my breake. Do you have any others solutions. Thank You
August 15th, 2013 at 1:16 am
I bought my 2010 4 mo ago have had the cv joints replaced and now my rotors need replaced is there a reasonfor this considerin it just hit 40000 miles they are .not willing to pay for them
August 22nd, 2013 at 5:16 pm
I have a 2009 Dodge Journey that has constant brake and rotor problems. They have been fixed repeatedly, but that shake when braking especially down hill is still there. Very frustrated. I live in British Columbia, Canada can Lemon Law help me?
September 11th, 2013 at 9:41 am
I am also in Canada and have a 2009 journey Rt w 127k on it. the front brakes failed at 21k and they would not cover it. that was in mid to late 2009 ( we bought it fall 2008), i asked if they were putting the same brakes on and if so am i expected to pay 3 to 400 bucks every 20k to replace brakes? so I went to my own mechanics. The second time the rotors warped they found the calipers were seized. I had them put on an aftermarket set of rotors calipers and brakes w lifetime warr.
this is the important stuff. Had rotors replaced today under warr after about a year. The mechanic told me there is an informal survey on right now of bearings due to possible wear and play in them. He suspects mine have worn a bit causing a hot spot on the rotors and warping them.
So Chrysler is aware of these issues and it is probably right from the start when we have all had brake issues and vibrations up the steering column they say are normal. So have your mechanics check the bearings for any wear if in for any brake issues.
Many of us have been screwed out of money for repairs that should have been covered under warranties now expired in Canada at least.
September 17th, 2013 at 8:14 pm
I bought my 2009 journey 6-23-08 from Gary Barbara in Philadelphia. In early may 2009 I brought my journey in with 6400 miles on it because my brakes were grinding so loud that a few of my friends were laughing at me! Barbara inspected my car and said the percentage on my brakes were still ok. I went back in early July cause my brakes noise was embarrassing and I needed something done. Barbara mechanics inspected it and said I need new brake pads and two rotars. They told me I’m past my 1 year warranty by 2 weeks and that it would cost me 442 dollars. I took it to another mechanic and he told me to ask what the brake percentage was in may when they looked at it. The employee Hector told me he’d call me back then avoided my phone calls afterward.I’ve complained numerous times to Chrysler including two days before my brakes failed and I crashed into a chain going from pole to pole in a parking lot cause significant damage. Chrysler sent a independent contractor out to inspect my car and his determination was that it was normal wear and tare from the driver. Fast forward a year and half later with two weeks left on my 3 year or 36000 mile warranty I get a letter in mail saying Chrysler realizes their brakes are bad and are willing to replace them with deductible. That was at 17300 miles. Two years later and 13000 miles later my mechanics says I need new brakes and rotars plus my check engine light will not go off cause my computer system is bad. I paid my car off 2 weeks ago and now I’m looking at 550 already out of pocket and still looking at another 500 to fix my brakes and rotars. This car has been trouble since day 1, this is not what I was looking forward too after 5 years of struggling to pay my payments due to our bad economy and being laid off. PLEASE HELP ME!!
September 21st, 2013 at 8:31 pm
I purchased a 2010 Journey in May of 2012, used vehicle with 74,000 miles. I drove it about a week and the steering wheel started shaking. I informed the dealership, Dick Brooks in Greer SC, and they had me to bring the car back in. Changed all the brakes and rotors. Vehicle drove fine for about another 3 weeks. On my way home from work one day I had a hard brake when a car stopped in front of me, it sounded like the brakes were scrubbing the rotors. I went straight back to the dealership. The service manager drove the vehicle and of course “no noise”. He said to monitor it. Over the course of about 3-4 weeks the horrid sound was there every time the brakes were applied with a slight shake to the steering wheel. I took the Journey back to the dealership yesterday, 9-20-13, they said before that they had replaced the brakes with “aftermarket’ parts and that was the problem, this time they used genuine MOPAR parts. Not sure what difference that will make but I will let you know in a couple of weeks. Seems by reading above I may need to get a second job in order to make car payments and be able to afford the brakes. (so far the dealership has covered them at 100%, but that won’t last long)
September 28th, 2013 at 9:10 am
2010 journey, same brake problems as everyone else. What does it take for Dodge to do a recall for a proper fix? Also, are there any known good fixes or brake products that can be done by ones self or a reliable auto repair shop?
October 13th, 2013 at 11:03 am
I purchased a 2012 journey brand new august 2012. It has been in the shop 4 times in one month for no start, no unlock, and panic alarm issues. Each time I take it in via tow truck they are unable to duplicate because after about 4 hours it starts working again and there are never any codes in the system when they plug it in. Each time it happens it’s in a parking garage and my work security informs me that the panic alarm goes off all day, when I get to my car I cannot unlock it with the key fob, so I use my manual and it doesn’t start. I have worked with Dodge corporate and at the care team analysis level-they state since they cannot duplicate and cannot repair they cannot call it a lemon. I cannot drive this car.
October 18th, 2013 at 3:16 pm
@Heather: It’s time to look into your lemon law rights. Visit https://www.lemonlaw.com/state-lemon-laws/ to find the law in your state.
December 11th, 2013 at 3:07 pm
Same story as most above, purchased 2010 Journey as a demo in Feb, 2011 in MIssissauga, ON Canada. Shake rattle & roll in the front end began in spring of 2012 (roughly 45,000 km) took it in to dealer and got told that the brake job would cost me roughly $ 1000.00, no mention of warranty covering it. Took it to my regular mechanic, who did the job for a little under $ 600.00 replacing the Chrysler parts with quality ones (no further issues).
I had sworn off Chrysler for 20 years (Bought a Grand Caravan new in 1989 that was a total disaster) and in a moment of temporary insanity bought the Dodge Journey.
I can, without reservation, state that it is the last Chrysler Product that I will ever own.
From the basic poor build quality of just about everything Chrysler makes, to the generally sleazy attitude of their Dealers, nothing has changed in 20 years.
Nobody held a gun to my head to buy this thing, and I take full responsibility for my poor judgement, but from here on out it is either Ford or Japanese for this guy.
December 12th, 2013 at 5:14 am
Chrysler proposed agreement with dissatisfied consumer, but the consumer discovers that agreement has the same quality brakes Journey model , ” without firmness and quality to insure the vehicle .”
After several attempts to fix a serious problem in the brakes of the vehicle , a problem that comes apart from the slumber of many owners of the model , some as vehicles arrive to replace the entire brake system on average ten thousand kilometers, but it solves nothing .
Premature wear and warping of brake discs is responsible for the high rate of complaints .
With the sole intention of removing air groups on facebook , and materials that warn consumers about this serious problem of vehicle , Chrysler has been making proposals to repurchase defective vehicles , and in some cases beyond the repurchase indemnify some customers .
But this is all done behind the scenes , and in some cases the proposal is made , the consumer accepts , but Chrysler does not fulfill the agreement.
The risk of accidents with vehicles of this model is imminent , and the new generation that is supposedly resolved problems with unfounded , has many claims to make it clear that the problem persists .
A consumer received by telephone suggestion sector responsible for the company , not to buy the model of the vehicle , making it clear that neither Chrysler believes in their own product .
December 22nd, 2013 at 10:42 am
Re Better brake system for Journey. The one my corporate mechanic put on have a lifetime warranty on all components. he calls them “Ultra Premium” and I am not sure if that is a brand name or a quality level. I think they come out of California. They are expensive to put on but I replaced everything in the front.. brakes, rotors and calipers and all but calipers in the back. Much better performance and except for the warranty covered rotor issue they have been wonderful.
I am now dealing with an Intake Manifold issue.. It seems it is another long standing issue with the 3.5l engine and some 3.6l if you do a search. if you have high idling issues for one and your engine light comes on even briefly make sure you go in right away. I only had 127k on the car before two codes came up with a potential of 2k repairs out of warranty.
I did complain several times about vibrations high idling and other issues under warranty so I will be asking for some compensation regarding this issue.
January 16th, 2014 at 6:18 pm
I purchased my 2010 Dodge Journey new in 2010. I currently have 77000 miles on it and I have had 5 sets of breaks on it. Getting ready to put numver 7 on it. This is a joke to. I called the dealer today and they said there is no warranty on the brakes and because it has 77000 miles on it I needed to get over it and put some money towards the brakes instead of trying to get them for free. I am really upset with this vehicle. Are there anything that can be done about this. I am in the state of Kentucky.
January 27th, 2014 at 11:32 pm
My2009 Dodge Journey is making a noise like spark knocking. Had a dealership look at it and say a pin was broken. Not sure what psi they are talking about. They replaced two arm intakes, two shaft rocker arms, support rocker arm shaft, arm exhaust, gasket cylinder head cover, gasket intake plenum, spark plug and filter. Or at least that is what is on invoice. The Journey still makes the noise. I am going back to the dealership but wanted to ask if they are fixing the correct problem. Thanks.
February 7th, 2014 at 3:32 pm
I have a 2012 Dodge Journey with 45.000 miles on my 3rd set of calipers done once under warranty now had to replace out of my pocket all of them, they seize up. Never will I ever go with Dodge again.
March 31st, 2014 at 5:52 pm
I bought my dodge journey used in Feb 2013. Within the last year I replaced my brakes at least 6 times. Well a couple weeks ago may be 3 my brakes went completely out. I got into a car accident and ny car was totalled. So please be careful. After contacting dodge I was advised that I should have taken it back to the dealership who stated brakes weren’t covered under my warranty. I contacted dodge again and received no help. Since Geico quickly settled my claim and refused to investigate why my brakes failed I can’t say exactly what cause the problem. At the time they needed to be replaced I just hadn’t had the time to go to the automotive shop. Thankfully I’m ok. Still in a lot of pain though. So please be careful
April 2nd, 2014 at 2:54 pm
@Kishona–I am thankful you are okay. Did you discuss what happened with an attorney?
April 2nd, 2014 at 3:32 pm
No I haven’t spoken with an attorney. Geico refused to investigate, and took possession of the car. It was a total loss. I missed work and it affected my life in so many ways. Hopefully u can help
April 22nd, 2014 at 1:09 pm
I live in Ohio and have purchased a 2010 Dodge Journey not even a month ago and now it has been in the shop for the tire sensor 3 times. Now my check engine light came on as well as the traction control that comes on and goes off randomly even when in park. when driving on dry ground and it comes on the car feels like it is dragging. The car dealership will not take care of it saying it is my problem since it is not related to the tire sensor they replaced. Can I do anything? I have not even paid my first car payment yet?
April 23rd, 2014 at 4:04 pm
@Tammy: Is the car still udner a manufacturers warranty? If so, the Federal Magnuson Moss Warranty Act may come into play here.
April 23rd, 2014 at 4:29 pm
I would suggest having your brake calipers checked for sticking. it causes all sorts of issues and ruins your brakes and rotors too. They know of the problems but will do everything to deny coverage. up here there is 60km warr on rotors. not sure what you might have.
May 1st, 2014 at 9:31 am
I bought 2012 dodge journey se brand new with 0km on it it has treated my wife and I very well for the passed two years until recently the journey now has 45000km on it and I have had to replace the front and back pads and rotors which isn’t many km on the rotors not sure if it’s because of the cvp (Canada value package)if they were just very cheap parts from Chrysler or what I’ve p put a lot more km on all my other vehicle’s I own a99 Mazda never had to do rotors it has 300 000km I’ve dealt with the brakes and put premium parts on now the journey seems to be having problems staying it is a push button start and in the winter it had some difficult times staying but it was -40 now it’s spring and 18 degrees out and it is having a harder time staying now then in the winter it rolls over for about 10 to 20 seconds then starts I’ve had it happen several time it’s not the battery because when it rolls over the battery doesn’t sure or sound like it’s getting drained it’s a consistent roll over light it’s not getting fuel but the last time it happened it was a full tank of fuel what is going on with it has anyone else had this problem is it something dodge is gonna pay for or me?
June 21st, 2014 at 12:47 pm
I bought a 2012 Dodge Journey and had to Jane the brakes and rotors replaced at the beginning of the year. Now the serviceman is telling me that my calipers may need to be replaced. This car is just two years old. Why would calipers go out on a two year old car.I bought it April 2012.
July 9th, 2014 at 9:04 am
It has been a while since I viewed this log and still the same issues. I have a 2009 RT non all wheel drive and suggest the three following things to do to help make things better. Replace the whole braking system with premium brakes pads and rotors from a non chrysler manufacturer if you have to pay for repairs, I use the Ultra premium system and have changed a rotor but they last much much longer. Second have the wheel bearings checked due to a possible premature failure in the bearings causing hot spots on the rotors and overall failures(this came from my mechanic) and three if you have never had the calipers changed and they are still under warranty while having brake issues have them changed. they stick all the time and cause brake and rotor issues. In Canada unless recently changed they have a 60k warranty and our dealer did everything not to change them under warranty. The warranty appears less up here than in the states. Again if your brake system is out of warranty then go to a premium after market and forget the chrysler crap. Also as an aside at 140k I had to change all the platinum plugs and 3 spark packs( more for accessibility and money saving in the future) due to a sudden loss of power on the highway and extreme shaking of the car. It felt like it was going to blow up. If you are having issues with power loss have the packs and plugs checked for for issues.
August 1st, 2014 at 2:59 pm
2009-2010 Dodge Journey
If you are Canadian check out this web page.
CAMVAP – Canadian Motor Vehicle Arbitration Plan
August 18th, 2014 at 8:27 am
I purchased my 2009 Dodge Journey in 2012..I have had many issues with car not starting ..tires ..breaks…rotors…n now terrible shaking when going down steep hills..unbelievable with the constant repairs n money racket ! Anything I can do…bought it used n afraid to drive it anymore…owe too much to trade it in…
September 16th, 2014 at 2:32 pm
I have owned my 2010 Journey for almost 2 years and am about to do my 3rd brake job…. I had them turned when i bought it the swapped our everything for drilled and slotted with ceramic pads all the way around. That lasted a year lol…. Time to upgrade to 2013 journey brakes… Ive done a lot of research and this is very possible…. It should solve the break issue completley but until i do it i can’t say… I came accross this thread check it out. email me with any questions firstname.lastname@example.org
September 18th, 2014 at 3:59 pm
I found a fix for the journey brake problem! It only took me five years to figure it out, but at 74k miles and going on the 7th, yes, SEVENTH brake job, I finally found a way to fix it. TRADE THE JOURNEY OFF! I almost walked away from my lifelong faithfulness to Dodge, but decided to give them one more chance. We will see how it goes with the Dart GT (no more strollers and diaper bags to require a larger car). Good luck to all of you 09-mid12 Journey owners. Oh, and Brandon is correct by the way… 13 Journey brakes solve the issue.
September 20th, 2014 at 8:16 am
If the upgrade to 2013 system works great. I have heard they are larger breaks so you can’t in some cases use smaller rims and tires for the winter on them. Just read the note about CANVAP. I wish I had known about it two years ago it may have come in handy.
My brakes are all Ultra premium aftermarket components now and pads are coming due at about 70k with good rotors and calipers.
I had an ongoing issue with the steering wheel vibration from about a year after we got the 09. They never resolved the issue nor acknowledged it was a real problem. Finally 5 years later it is fixed. I had to replace the bearing located under the passenger side at front that comes as a total part including shaft and also a rear wheel bearing was seizing up. One or both of those repairs that were done at the same time eliminated the steering wheel completely. I suspect it was the bearing under the passenger as my wife kept complaining about feeling a vibration. So if any of you have that issue have it checked. We finally found out it was bad when it got loud and sounded like an exhaust leak.
October 23rd, 2014 at 5:43 am
2009 DODGE JOURNEY…………THIS IS A LEMON! DODGE KNOWS IT AND DODGE DOESNT CARE! THE CONSUMER IS WHO IS PAYING THE PRICE! IN 2 YEARS, I HAVE CHANGED THE BRAKES/ROTORS/CALIPERS 3X! IN 2 YEARS I CHANGED THE TIRES 4X! WITHIN 3 MONTHS OF PURCHASING THE CAR, THE THERMOSTAT AND THE ANTI-FREEZE TANK WENT OUT! THE CAR INTERMITTENTLY STARTS! RECEIVED A RECALL FROM DODGE REGARDING THE “ON” POSITION OF THE IGNITION IN AUGUST 2014……….HOWEVER DODGE STATES THEY DON’T HAVE THE PARTS AVAILABLE AND WE WILL BE NOTIFIED WHEN THEY DO! WELL ITS GOING ON NEARLY 3 MONTHS LATER AND STILL NO ADDITIONAL INFO ON THE RECALL NOTICE…………I GUESS DODGE REALLY COULD CARELESS! PLEASE SOMEBODY – LETS WORK TOGETHER TO GET THE ATTORNEY GENERAL’S, BBB, LAWSUITS – ANYBODY INVOLVED TO HELP US!
October 24th, 2014 at 12:48 pm
@chris: Visit https://www.lemonlaw.com/lemon-law-firm.html to find a firm in your state.
April 6th, 2015 at 1:25 pm
I just called the Lemon Law firm about the 2009 Dodge Journey Brake Problems and was told there was nothing they could do for me because of the year of the vehicle and that since I purchased it in Ohio the year of the vehicle has to be a 2011 or higher. I bought this 2009 Dodge Journey in Oct 2012 and in Nov 2012 (done on Thanksgiving day)I had to get routers and brakes on front and back. Then every 7 – 9 months I’ve had to replace brakes and routers, especially in the front. I am having same issues that many of you are having. I too still owe too much on this vehicle to replace it. There should have been a recall on this issue way before now!
April 6th, 2015 at 1:31 pm
I also just called the NHTSA Auto Safety Hotline at 1-888-327-4236 and reported this safety issue. They put it in their system and will be sending me a hard copy of the complaint. They also told me to call and file a complaint with Chrysler LLC Customer Service at 1-800-992-1997 so it will be on file there.
Please everyone of you who has these brake issues NEEDS TO CALL NHTSA AUTO SAFETY HOTLINE. If enough complaints are filed and they find that this issue is unsafe through their research, they can file for a recall on this brake problem with the Dodge Journeys. PLEASE CALL NHTSA AND CRYSLER!
April 6th, 2015 at 3:30 pm
@Theresa: Statutes of limitations do vary in every state which is why it is ESSENTIAL that you contact a lawyer as soon as you experience the problems three or more times.
May 22nd, 2015 at 1:06 pm
Purchased my 2010 Dodge Journey in Sept of 2010. In March of 2011 I received a letter from Chrysler advising that they were extending the warranty on my cars front breaks and rotors to 36,000 miles and 3 years, “because some vehicles may need pads and rotors replaced earlier than expected>
In Aug of 2013 (mileage of 25,500) Dodge replaced the front breaks and rotors under the warranty with a $100 deductible.
In Nov of 2013 (mileage 28,100) Dodge cut my rear rotors for an extreme pedal pulsation, but the break pads were fine.
Today 5/22/2015, (mileage 37,700) Dodge replaced my front (no warranty) brakes and cut the rotors for the same pedal pulsation issue and their mechanic noted that the rear breaks are developing the pulsation again. Do you think there is some kind of issue with Journey breaks???
May 28th, 2015 at 3:11 pm
Apparently the problem still exists……2014 Journey at 11000 KM, brakes pulsating. Dealer says rotors warped and the warranty will cover the rotors, BUT…they nailed us $100 for the installation of said rotors.
June 25th, 2015 at 6:31 pm
I have a 10 dodge journey, I am also a ASE certified Mechanic. My wife drives this thing easy.. No matter what brand of rotors or pads I use the problem comes back.. The problem I see is, the brakes are not up to par, basically to small for this vehicle.. The rotors should have been at least 1 to 1.5 inches larger in Dia.
August 4th, 2015 at 10:43 am
Just bought a 2010 Dodge Journey r/t on August 31st/2015 (fri) 5 days ago and noticed the next day while backing out of my driveway that is a slight hill, the front end of the vehicle started shaking. Also while driving at high speed my steering wheel shook when I braked. I’m concerned and read comments not only here but another Web site of Chrysler telling their customers this is normal. Well I brought my vehicle to Chrysler and sitting here now waiting for them to look at it, and low and behold the employee told me it’s normal. I told him about what I have researched and said others say it’s not normal. So waiting for the verdict after the service men look at my vehicle. Are you in Canada?
August 4th, 2015 at 10:48 am
…and to add, I financed this vehicle, with little income as is, and afraid of future cost if this is a lemon.
August 17th, 2015 at 1:26 pm
Are there any class action suits still out there that I might get in on. I have a lemon. 2009 Dodge Journey that I have replaced the brakes or had something done to them no less the 6 times in 130K miles. If there is help for all us who are stuck with this lemon please advise by email.
October 2nd, 2015 at 3:52 pm
I pushed an almost new 2009 Dodge Journey in 2009. First month my wife had the brakes and rotors replaced. Within less than a month after a quick stop, front end shakes anytime the brakes were applied. Fortunately the shop replaced the brakes. I started driving the Journey which is mostly freeway miles. Within a short time, it needed the brakes and rotors replaced again. I researched recalls and contacted Chrysler. I was sent a one time small check for a safety recall on the brakes. They never would admit there was a problem. I tried the more expensive brakes and rotors which helped but still the front end shaking after limited miles. What a piece of junk! I think I was up to 8 sets of brakes and rotors by the time I sold it. Current owner has replaced 3 more times in a year and a half. I have put a 100,000 miles on set of brakes with Toyota and Ford. Never will own another Dodge / Chrysler after this experience.
October 6th, 2015 at 11:37 am
I recently started leasing a 2009 dodge journey in February of 2015. The past month the steering wheel has been shaking extremely bad when I apply the brakes. The rotor nor the brake pads seem bad. I have 3 kids so I’m extremely worried something will happen. Please contact me if there is anything I can do.
December 29th, 2015 at 12:01 pm
I’ve replaced my brakes 4 times since I bought the car in 2009. I have contacted Chrysler Customer Service and they say there is nothing they can do until they can establish a problem by me taking my car to the dealership so they can track and monitor. Has anyone had any success getting them to fix the issue for good? Or is there any class action suit still out there to join? Please contact me.
March 11th, 2016 at 10:46 pm
I financed a 2010 Dodge Journey in August of 2014 from Drive Time in Jackson, MS. Since I have had the vehicle I have had brakes and rotors changed multiple times. I’m having to change them every few months and I’m stuck with it for another 4 years. Has anybody found a solution to this problem?
April 20th, 2016 at 11:02 pm
2009 Journey awd replacing pads and rotors many times and now again along with the calipers for at least the 2nd time since buying 30,000 miles ago. At about 100k miles now and all wheel bearings need to be replaced.
Really disgusted with the quality and lack of company addressing what is a widespread problem and undersized braking system. Not sure if I have any recourse in Ohio
July 16th, 2016 at 2:14 pm
I own a 2011 Dodge Journey RT with 60,000 km and it goes thru brakes almost as fast as it needs oil changes. Seriously Fiat/Chrysler do something for us you must be loosing a lot of customers. I don’t recommend you guys to anyone in fact I TELL EVERYBODY TO NEVER BUY ANY OF YOUR PRODUCTS. IT’S JUST NOT WORTH THE TROUBLE. I know I would never buy again(after being loyal to Chrysler for over 40 years). IS there a class action lawsuit anywhere?
July 26th, 2016 at 1:50 am
I purchased a 2010 Dodge Journey brand new in January 2010. I do very light driving as I live on an island (Hawaii). At 8000 miles I needed new brakes and new tires. At 11,000 miles front shaking began and I was informed by the dealership I needed new brakes and rotors. They then Informed me that I was putting undo stress on the brakes because I had 4 kids and that’s why I was having issues. They were all 8 years and under at the time. There was no mention of an extended warranty. They wanted $1800 for the brake job. Around this time I started experiencing electrical,problems. Windows going up and down on their own. The VES just quit working all together. Lights on the dash blinking on and off. I replaced my rear left blinker bulb at least a dozen times. The problems continued after that and it became an expensive pattern of brakes, rotors and tires. My last brake job was at 36,000 one year ago in March of 2015. One month ago my entire instrument cluster just quit working…no speedometer, no odometer, no gas gauge, no thermostat, and all dash lights stuck on. Got a diagnostic…no problems could be detected. Today was the straw that broke the camels back. I drive 2 miles to the store and on the way home my power steering pump went out, my fan quit working, the car overheated and dumped all of my engine coolant on the road in less than 5 minutes. I get my mechanic out to bring this POS back to my house and he looks under the car and while he’s there says, oh, btw, you need new brakes and your rotors look warped. I think there was possibly steam coming out of my ears. We are not a wealthy family. My husband is a soldier and currently deployed. And I can’t deal with this vehicle one more second. This car has 39,997 miles on it as of today. And it’s the biggest lemon I’ve ever seen. I need help.
August 16th, 2016 at 12:00 pm
for all of you that have a dodge journey , I have 2009 journey I have changed the brakes at least 15 to 20 times in 7 years once they were changed 3 times in 2 months . one good thing is Chrysler paid me back all the money it cost me during the first 36,000 miles. to top it off I need brakes again , WHAT A DISGRACE.
August 24th, 2016 at 5:01 pm
I bought my 2011 journey in May 2013. Since then I have done my brakes every year. since then I’ve still have the grinding and the vibration. This year I spent over $600 on breaks and new rotors and again still the same problem went back to my mechanic and explained the grinding and the squeaking. He replaced the back brakes. Still the same problem. Going back to him to see what I can do…. Please there has to be something that Dodge has to do. Can take this with these brake issue. And also the transmission issue. When putting it on gear or when coming to a stop. When you start driving you get a hard shift to the gear. My journey has about 66,000 miles and bought it with 33,000 miles. I do all my oil services with Dodge.
October 11th, 2016 at 10:02 am
I have a 2011 Dodge journey, and have had brake issues since we bought it. not only wearing down the pads but rotors and not catching properly in the rear. No-one is helping us with this issue. They just nickel and dime us… 2 sets of brakes per year and I work out of my house!! So we are not driving all the time! Getting brakes done again today.. 10% left on front the rotors can not be tuned and they were bought new… and the rear has 60% left.
February 2nd, 2017 at 8:48 pm
Hello all, Unfortunately you all are experiencing this issue. I currently have a journey sitting in one of my maintenance bays about to receive the brake service all of you are complaining of. After investigating the issue the customer complained of. I diagnosed restriction from in the brake lines causing the driver to have the ability to apply brakes but when the pedal is released the caliper is still restricted. On this specific journey a thermal image showed me the caliper was scorching hot after five minutes of driving and the wobbling of the steering wheel due to the rapid expansion. So i decided to disassemble to brakes and found what i already knew. The pads median had melted due to the heat and cheap materials clogging the caliper slides. Not only that the moisture level in the brake fluid was well above the 1% tolerances. Causing the it to expand when the fluid became hot inside the caliper. Hint this is part of the restriction of return on the caliber piston. Tomorrow i will be installing new pads, rotors, rubber brake lines, I already disassembled the calibers, arms and guides. Once the unit is completely reassembled the entire system will be flushed and rear brakes broken down and greased. I will have to actuate the ABS module to ensure all fluid is flushed from the module *this is extremely important you can not rely on gravity feed. Once this is done i will test drive it and take another set of thermal images to see how it is doing. Im 100% sure that this will alleviate this problem. Since i have seen this before. Due to new clients improperly maintaining there brake system. This is due to lack of knowledge. It should take at least three hours to properly remove all the components install the new and bleed the system. At the end test drive/ break in. Test the moisture in the fluid and explain to your customer what is going on and what to look for. I make sure to schedule follow ups on these specific vehicles to ensure my clients are taken care of. I do not have any brake returns. Make sure you get fresh rubber full flush (including abs module). Look at you fluid before and after. Mark the cap with white out this will ensure they open it. Dealership employ human beings that are scrutinized for getting work done. Only time there is a problem is when a customer returns. Hope this helps all. i will be mentoring this so if you are in need of any guidance feel free to contact me.
March 2nd, 2017 at 7:29 pm
I my 2010 dodge Journey 3 mounts ago. i find that the front rotors and brake get very hot. The car will be going in the shop tomorrow 3/3/17.
Is there anything that I should doing?
October 30th, 2017 at 9:46 pm
I drive a 2015 dodge journey and I had to replace all 4 tires I’ve only had it a year now I have front end grinding and my ABS light is on and my all wheel drive light says it needs serviced and my check engine light is on. I’ve been reading that these cars are horrible and have recall after recall did I get a lemon car I owe so much on this vehicle and am about to have a baby in December and am a single mom of two am I driving a death and money pit
June 13th, 2018 at 11:03 pm
2010 dodge journey and have had issues with breaks since I got this thing. Always front brake problems. Just replaced a month ago and still getting hot, sticking and making horrible noise. Please help
June 26th, 2018 at 12:20 pm
So far my 2010 dodge journey blows it’s own horn, sputters at about 45 mph, won’t start occasionally, has shut off going down the road 1 time, air or heat won’t blow in the back, and the air bag light is on. Had it towed 2 because it wouldn’t start. Mechanic went out to check it and it fired right up. As a matter of fact I took it into the dodge dealership yesterday and it started having a problem not accelerating on take off and jumping after acceleration. I bought the vehicle in Georgia.
July 21st, 2019 at 7:36 pm
I will be going in for brake replacement for the 4th time. I also will be having rotor replaced. They tell me that the caliber locked up. I don’t want another Dodge ever! I have a 2009 dodge journey with only 60, 000miles on it. This is ridiculous! I would love to be rein bursed
February 14th, 2020 at 1:05 am
I Have this same issue in my Dodge Jurney 2009 and replaced it twice and again my front brake pads and rotors are making a grinding noise.
February 24th, 2020 at 2:20 pm
I cant tell you how many times I had the brakes replaced. The rotors were replaced at least 2x. The pads I wound up getting pads at auto zone that have lifetime replacement because I was going through them every 10,000 miles. I think I change my brakes more than the oil at this rate. Original owner of the 2009 journey sxt.
December 3rd, 2020 at 8:54 pm
I bought a used 2009 Dodge Journey in 2015 and have had to replace the brakes, pads, rotors, whole shebang, every two years almost to the month. It is in the shop as we speak.
Additionally, they replaced my ignition twice after the recall and it still randomly decides not to start. So, I have to slip into neutral to turn it on. All dumb and a huge waste of money.