Lemon Law Blog

It’s one of Lemon Law. Com’s most popular features, the annual Car Complaint Index.  The list, put out every year by Automotive Consumer Advocate Jack Gillis, takes a look at which cars receive the most consumer complaints per sales.

It’s important to note that this list is not an end-all, be-all.  In fact there are cars on this list that are still ranked as best buys by Gillis and other consumer publications.  The list is subjective and is based solely on the consumers who take the time to complain to the National Highway Traffic and Safety Administration about their cars.  You can read these complaints by clicking here.

So, if the list is subjective, why is it so important?  Because it provides another valuable piece of information when you are researching the right car for you.  If you see a number of complaints pertaining to a particular make and model, you may want to steer clear (pun intended) or at least ask the dealer if the manufacturer has addressed the problem.  An educated consumer is an effective consumer and this list could help you make your decision between one car over another one.

First and second on the list are Toyota vehicles, which comes as no surprise following all of the sudden acceleration stories in the news. The granddaddy of the hybrid, the Toyota Prius is first followed by the Lexus HS sedan. Throughout the complaints, there are drivers complaining of problems with their gas pedal and their brakes.

One thing that is worth mentioning when discussing hybrid vehicles is that hybrids drive differently than traditional cars.  You need to test drive a few hybrid models before purchasing one to ensure that you enjoy the ride.  Often, it’s not as smooth but that is a characteristic of the hybrid model.

Third on the list for a second year is the Jaguar XF, the most reasonable sedan of the Jaguar line.  In this situation, electrical issues are irking drivers, who complain of problems with stalling and their bluetooth.   The bluetooth may seem more like a nuisance but when you figure that many states now have cell phone laws, that bluetooth is becoming more and more important.

Subaru has dibs on four and five on the list.  The cross-over Subaru Outback is number four, with stalling again serving as a common thread through many complaints, particularly a loss of power when changing gears.  Some Subaru Legacy drivers are complaining of vibration when driving, making it difficult to keep control on the road.

The Dodge Journey has a few drivers on a journey to find a fix to their stalling problem.  While some drivers have had their computer and ignition switches replaced, others have complained to the dealer and have been met with an invoice which reads “Can Not Duplicate,” leaving them stranded and frustrated.

To see the complete car complaint index, click here.  And if you find you are experiencing these problems with your car, remember the Lemon Law provides 100% cost-free legal representation to help you fight for your rights.  Feel free to contact us at 1-800 LEMON LAW or by clicking here.

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Fox 29 News reported this story on a Toyota Prius owner who is afraid to drive his car because of sudden acceleration. Lemon Law Attorney Robert Silverman is featured:

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Courtesy of KYW TV Consumer Crusader Jim Donovan’s Blog, we have some good news for Pennsylvania and Delaware Toyota Drivers:

Both Pennsylvania Attorney General Tom Corbett and Delaware Attorney General Beau Biden have secured deals with Toyota where the manufacturer will provide Toyota drivers affected by the recall with rental cars, loaner vehicles, shuttle services and taxi reimbursement for a limited time. Also in situations where the driver feels unsafe transporting the car to the dealer, both Toyota and Lexus will figure out a way to transport the vehicle at no cost to the consumer.

In Pennsylvania, consumers seeking more information should contact the PA Attorney General’s Consumer Protection Hotline at 800-441-2555.  Delaware consumers should call 800-220-5424.

Lastly, we are getting countless calls from folks who have repeatedly complained about sudden acceleration BEFORE the recall.  If you fall under the category, and you have the invoices to back it up, please contact us.  You may be entitled to significant remedy under State and Federal Law.

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In the midst of all the Toyota trouble comes another possible recall.  The National Highway Traffic and Safety Administration is looking into repeated complaints about steering in Toyota Corollas.

Over 150 complaints have been filed with NHTSA regarding the Corolla’s electric assisted steering system.  This system uses an electric motor to reduce the amount of torque the driver needs to exert on the steering wheel to turn the car.  Many drivers have said they have tried to turn their car only to have the system give out on them.

Toyota officials have said IF there is a problem, it most likely connected to the tires or brakes and they will issue a recall if necessary.

More than 300,000 Corollas were sold last year, the second largest Toyota model sold in 2009 behind the Camry.  A potential recall could affect more than a half million Corollas currently on the road.  This problem comes on the heels of the 3.8 million vehicle floor mat recall and the 2.3 million vehicle gas pedal recall.

We  are currently receiving numerous calls every day from Toyota drivers inquiring whether the lemon law applies to those affected in these numerous recalls.  Obviously, many drivers do not feel safe driving their vehicle with all the news headlines.

If you previously reported the accelerator problem prior to the recall or if the problem is existing after the recall repair is performed, you may be entitled to remedy under State Lemon Laws or Federal Warranty laws.  For more information, you can contact us at 1- 800 LEMON LAW (1-800-536-6652) or visit us on-line at www.lemonlaw.com and we will be happy to discuss the situation with you.

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Back in late November, we reported that Toyota was recalling 4 million Toyota and Lexus vehicles due to faulty accelerator pedals after NHTSA reported more than 2,000 instances of sudden acceleration.

This past Thursday, the manufacturer announced it is recalling an additional 600,000 vehicles.  The new recall affects 2009- 2010 Toyota RAV4 models, 2009-2010 Toyota Corolla models, 2009-2010 Toyota Matrix models,2010 Toyota Highlander models,  and 2008-2010 Toyota Sequoia models.  In addition, three models from the previous gas pedal recall, 2005-2010 Toyota Avalon models, 2007-2010 Toyota Camry models, and 2007-2010 Toyota Tundra models,  are included in both recalls.

Toyota says the recall is due to potential problems with the gas pedal mechanism that can cause the accelerator to become stuck regardless of whether the vehicle contains a floor mat. The manufacturer said that in certain situations, the mechanism wears down, causing the accelerator to become harder to press, slower to return, and in some cases stuck.

Toyota said drivers in the recalled cars whose gas pedals become stuck should firmly apply their brakes, drive the car to a safe location, shut off the engine, and contact the nearest Toyota dealer.  The manufacturer advises drivers NOT to pump their brakes.

The manufacturer will be contacting consumers shortly regarding the recall, however if you have been back to a Toyota dealer in the past complaining of sudden acceleration, you may be entitled to a repurchase, replacement or partial refund under State Lemon Laws and Federal Warranty Laws.  So far, we have taken a number of  Toyota sudden acceleration cases under the Pennsylvania Lemon Law, New Jersey Lemon Law, Ohio Lemon Law, Massachusetts Lemon Law, Maryland Lemon Law and New York Lemon Law.   We are also working on a television report outlining the reason for the recall.  If you find that you are dealing with this defect, please contact us for further information about your rights.

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It’s time again for us to provide a roundup of recent refunds, repurchases and replacements.  Under the State Lemon Laws and the Federal Magnuson Moss Warranty Act, all of our clients receive completely cost-free legal help, with the manufacturers covering the legal fees ON TOP OF what our client receives.  We are very proud of our efforts and encourage you to reach out to us at 1-800 LEMON LAW (1-800-536-6652) or via e-mail  if you think your vehicle may qualify for remedy.   Here we go….

2008 Dodge Dakota, Replacement Vehicle  — Newark, DE

2008 Audi A5, $6,500 cash plus client keeps their car — Jenkintown, PA

2009 Chevrolet Impreza, Replacement Vehicle — Telford, PA

2007 Hyundai Santa Fe, $5,000 plus client keeps their car — Cranbury, NJ

2008 Volkswagen Rabbit, Complete Refund — Greenwich, CT

2008 Buell Blast Motorcycle, Replacement Bike — Aberdeen, MD

2009 Infiniti G37, Complete Refund — Randolph, NJ

2007 Cadillac Escalade (70,000 miles), $5,500 cash plus client keeps their car — Bloomfield, NJ

2008 BMW 5-series, Replacement Vehicle — Perrysburg, OH

2008 Chrysler Sebring, Complete Refund –Somerville, MA

2008 Ford Ranger, $8,000 cash plus client keeps their car — Spring Grove, PA

2008 BMW 335i, $18,500 cash plus client keeps car and receives 7 yr/100k extended warranty- West New York, NJ

2008 Ford F250, $5,000 cash plus client keeps their truck — Rome, NY

2009 Honda Accord, Replacement Vehicle — York, PA

2009 Chevrolet Silverado, Replacement Vehicle — New Galihee, PA

2007 Audi Q7, Replacement Vehicle — Middletown, DE

2007 Pontiac G6, Complete Refund — Oceanside, NY

2008 Jeep Patriot, Complete Refund — Uniontown, PA

2005 Land Rover Range Rover, $6,500 cash plus client keeps car — Richboro, PA

2009 Dodge Challenger, Complete Refund — Brick, NJ

2008 Jeep Liberty, Complete Refund — Clarksville, PA

2008 Smart Car Cabriolet, Replacement Vehicle — Findlay, OH

2007 Hyundai Entourage, Complete Refund — Holbrook, NY

2006 Suzuki Forenza, Complete Refund — Elkins Park, PA

2009 Volvo S80, $7,500 cash plus client keeps their car — Frederick, MD

2008 GMC Arcadia, $5,000 cash plus client keeps their car — Boston, MA

2007 Toyota Camry, Complete Refund — Pikesville, MD

2008 BMW 335i, Replacement Vehicle — Old Bridge, NJ

2007 Mercedes Benz ML320, Complete Refund — River Vale, NJ

2009 Mazda 6, $6,500 cash plus client keeps their car — Elizabeth, NJ

2009 Audi A5, Replacement Vehicle — Hamilton, NJ

2008 Jeep Wrangler, Complete Refund  — Pisacataway, NJ

2009 Audi S5,  Replacement Vehicle –Boston, MA

2008 Mazda CX7, $5,000 cash plus client keeps their car — Monroeville, PA

2008 Dodge Ram, Complete Refund –Rural Valley, PA

2007 Moto Guzzi Motorcycle, Complete Refund — Flemington, NJ

2007 Chevrolet Silverado, $6,850 cash plus client keeps their car –Brooklyn, NY

2007 Jeep Compass, Complete Refund — Lancaster, PA

2008 Chevrolet Avalanche, $8,000 cash plus client keeps their SUV — Oliver, PA

2007 Hyundai Veracruz, Replacement Vehicle — Glassboro, NJ

Driving a lemon?  Join the more than 60,000 distressed drivers who have made the call to 1-800 LEMON LAW!

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