- I spent such a long time choosing the “sensible” vehicle that would give me the size that I needed for work, had a reputation of a vehicle that would last, but was in my budget($14,500.) -Three days of driving and the transmission gave out.

-The dealership picked up the vehicle and had it towed back to VA.

-After two corporate Volvo dealerships said the transmission had to be replaced, the dealership said they could not find anything wrong with the car at all. Their customer service associate differed on her acceptance of issue with vehicle and their offers to fix/trade for a different vehicle every time I called. They refused to refund my downpayment, refused to fix vehicle as a “comsumer” issue rather than warranty issue due to the immediacy of the problem. Finally, after 5 1/2 months, we came to an agreement that we would each pay 50% of putting a used transmission into the vehicle. I wasn’t happy with this but agreed b/c they would agree to nothing else and I had been without a vehicle for 6 months which was hindering my income and everything in my life.

-Finally, on November 10th, I travelled back to pick the car up, made the third payment on the vehicle, paid my portion of the repair bill, and drove back to NC.

-On November 24th the car sounded kind of funny as I was pulling up to my in-laws’ home three hours away. I was worried but wasn’t going to be driving it for a few days and daughter and I were both sick so left it alone and figured I would see how it sounded on the 27th when we were due to drive home and thought I may have to take it to the Volvo dealership.

-11/27 drove the vehicle two miles and the engine made a loud noise and turned off completely on the highway. I was able to pull over and called AAA. They towed car to Cary Volvo where the service people determined that the engine was “unrepairable” due to a “catastrophic internal event” and gave me the estimate of $18,000. if I did want to repair the vehicle. They told me that there is one used compatible engine in the country and if I did go that route the part alone was $6,000. so I was probably looking in the neighborhood of $10,000. to fix with unwarranted used engine.

-12/6 the selling dealership picked up the vehicle from Volvo of Cary, NC and had it towed back to VA to inspect for themselves.

—-Including downpayment, payments, and repairs, I have spent $7540.06 to date on this vehicle(cash out of pocket) and am still obligated to the lein of approx $10,000.. The vehicle is not drivable and I have only had use of it for 17 days in total since the May 18th date of purchase.

Not only can I not afford to have spent this money, but the loss of the use of it has affected my self-produced income greatly and caused a lot of distress to myself and my family.
I am still without a vehicle, without cash, and looking at having to come out of pocket close to/approx $5,000. if the dealership decides they want to honor the 50/50 warranty and fix it. I don’t have the money to do that.
I even offered to them that I would just be “out” the transmission repair $ and all of the travel and diagnostic $ if they would simply attribute my downpayment of $4,000. to another one of their vehicles. They said I would have to “meet in the midddle” somewhere and that there was no way they’d do that. That WAS my idea of meeting in the middle—-what I want is my $ back and to walk away from this nightmare with less $ but the ability to move on and buy another car and live/work the way I need.

This just does not seem right….there has to be some kind of recourse?!?!?! (sorry for the book!!)

It’s in the shop for the 7th time at less than 40xxx miles, and we just don’t know what to do. We’re in contact with the BBB, but GM has flat out told us they will not work with us, despite failing to remedy the problem repeatedly. The 4th occurrence was 2000 miles outside of lemon law, so according to them we have no legal recourse at this point but to trade it in or buy a new one (And go through this again? Fat chance!)

We’ve lost all faith in this vehicle. We used to enjoy frequent camping and rock-climbing trips, but have had to completely abandon our activities for fear the truck will leave us stranded in a dangerous situation. It’s had this issue several times on the freeway, and I can’t help but think it’s a ticking time bomb.

Even though it’s outside of Arizona Lemon Law, could this act possibly get GM to buy it back? I’m scared to death of this vehicle. Buying our first new car shouldn’t have been like this… What can I do?

It’s in the shop for the 7th time at less than 40xxx miles, and we just don’t know what to do. We’re in contact with the BBB, but GM has flat out told us they will not work with us, despite failing to remedy the problem repeatedly. The 4th occurrence was 2000 miles outside of lemon law, so according to them we have no legal recourse at this point but to trade it in or buy a new one (And go through this again? Fat chance!)

We’ve lost all faith in this vehicle. We used to enjoy frequent camping and rock-climbing trips, but have had to completely abandon our activities for fear the truck will leave us stranded in a dangerous situation. It’s had this issue several times on the freeway, and I can’t help but think it’s a ticking time bomb.

Even though it’s outside of Arizona Lemon Law, could this act possibly get GM to buy it back? I’m scared to death of this vehicle. Buying our first new car shouldn’t have been like this… What can I do?