Bluetooth, navigation, satellite radio, wi-fi…how did we ever survive long commutes without these modern comforts? We are now seeing more and more manufacturers offering the latest and greatest communication and entertainment options. RAM trucks have followed suit with their spectacular information station, the u-connect. But sadly, if you drive a RAM, you may be experiencing a “u-disconnect.”
We’re getting a number of calls from folks complaining of RAM U-connect problems, dealing with everything from dropped calls to replaced radios, blank navigation screens to switching out antennas, and much like the entertainment systems that proceed the u-connect, the solution is not always fixing the problem. We are seeing drivers repeatedly back and forth to the Dodge dealer to deal with this u-connect situation.
If you are experiencing u-connect problems, it is very important that you get a repair invoice each time to pick your vehicle up from a service appointment. Make sure the invoice clearly outlines mileage in, mileage out, and what was done to address the issue. W e are finding certain dealers keeping repair tickets open, especially if a part is on back order or if they don’t have a fix. Even if they are keeping the ticket open, make sure you have some kind receipt to outline the visit and keep your records in a safe place.
If you are repeatedly in the shop for your RAM u-connect problem, you may have a claim under State Lemon Laws or Federal Warranty Statutes, even if your problem is eventually fixed. Contact a Lemon Lawyer in your state to discuss your situation and potential remedies.