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Lemon Law Woman

Paint Problems Have Drivers Seeing Yellow

July 23, 2008 By: LemonLaw Category: Consumer Rights, Lemon Law, Magnuson Moss, Paint Defect

As the comments continue to pour in regarding our entry on paint defects with 2000-2005 Ford vehicles (54 so far, but who’s counting?), we thought now would be a good time to discuss when a paint problem can turn into a Lemon Law or Breach of Warranty claim. 

We frequently receive calls from distressed drivers who are quite peeved over their paint. If the dealer is making any effort to fix the problem, either by buffing, or compounding, or painting certain components, you may have grounds to file a claim. Make sure that you ask for a repair invoice after each visit. These invoices should outline your complaint and what was done to fix the vehicle.

Depending on the invoices, we may be able to argue that the paint problem has diminished the value of the vehicle and therefore, the consumer is entitled to remedy under State Lemon Law or Federal Warranty Law.

Unfortunately, many folks call to complain of paint chips on their hood. These chips are often caused by road debris and while it’s extremely frustrating, these repairs are not covered under warranty. However, repairs that may be covered include paint peeling, rust, and blotches or scratches in the finish.

It’s important to ask questions. If you feel that your paint defect may be affecting the value of the vehicle (and you are still covered under a manufacturers warranty), bring the issue to your service manager. And, if they can’t fix the problem after a couple attempts, you should certainly consult a Lemon Law Attorney. You can always ask us a question. Remember, never be afraid to fight for your rights!


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10 Responses to “Paint Problems Have Drivers Seeing Yellow”


  1. #1 dirk reykowski says:

    purchsed a used car just over a year ago. it looked nice and shiny at the dealership and for the first two weeks until i went to get it washed. something was placed on the car to cover up major sun damage!!! i reported this to the dealer, and was told that they would never sell a car under that condition and that the damage must have been caused by me. 6 years worth of summer dmage in two weeks, and how its been a year, they still wont do anything to fix this. do i have any recourse?

    • #2 LemonLaw says:

      Dirk: I would reach out to your State attorney general.

      • #3 thomas says:

        i brought a used car two days ago and after i washed it i notice about 5 tiny marks that almost look like rust. Also my door had water in it (seemed like a half gallon) I was reading the warranty and it says it doesnt cover paint, rust, water leaks, or corrosion. Do they have to fix this since i just brought the car? I havent spoken with them yet

        • #4 LemonLaw says:

          @Thomas: It would depend on your warranty.

          • #5 Ed says:

            I bought a 2013 VW CC and after a week I noticed several clear coat chips in size of approx. 1/16″ – 1/8″ (I still could see the paint underneath) on top of the car. I looked and there were none on the bumper, hood and trunk. I took it to the dealer and they said they will paint the top of the car with no charge. The car has 900 miles. Should I consider to contact a lemon law attorney?

            • #6 LemonLaw says:

              @Ed: I think so. Visit http://www.lemonlaw.com/lemon-law-firm.html to find a firm in your state.

              • #7 Darla says:

                Had scratches on vehicle when purchased and dealership made several attempts to fix and where they have buffed it it has swirl marks bad on it(driver side fender and door)very noticeable. Also asked them to fix the bumper where it was peeling and we were told it was going to a body shop to be fixed(both the scratches and the bumper) & after I picked it up and got it home the dealership had done touch up on the bumper. When I called and talked to the service manager he said that the bumper had big acid on it so they couldn’t send it to the body shop & that we could file a claim with perma paint to fix it. Dealership will not return my calls, I have tried 3 different people(general manager, sales manager & service manager), left umpteen voicemails over the last 2-3 weeks

                • #8 stephanie says:

                  We bought a vehicle with an “as is” warranty. The dealership showed us the carfax, the inspection sheet etc. All was “good”. We took the car home and noticed “pop-up” rust spots. We had them repaired and the entire underneath of the car was rusted. We fixed it because we didn’t think we could do anything about it. More and more rust is popping up and all the places we talk too say they have been “covered up”. Not to mention, when we got it serviced recently, they said our suspension is bad and the steering was bad. We fixed the steering, but not the suspension because that’s so expensive! We are in awe of what to do!! Any suggestions??? We asked to have it traded back in, but the dealership’s price doesn’t compare to our loan… we have only had it for 3 months!!!

                  • #9 Lisa says:

                    I have a 2014 Jeep Patriot, still under warranty might I add. I noticed last week washing my car that there is a big rust chip out in the back. Looking further at my car there are rust specs coating my entire car. I took it to the dealer and then sent pics into jeep and my claim was denied. They quoted me for $1000 to acid wash and clay my car. I have yet to call jeep myself, but wanted thoughts on this. Obviously all of the rust flakes will soon turn into bit chunks out and eventuall my car will rust out. Thoughts?

                    • #10 Vishal Desai says:

                      I recently lease a 2016 challenger, they day I picked up the car I saw a blemish on the hood that looked like a stain and I brought it to the salespersons attention as soon as I saw it. The sales person told me when you give a good wash the stain would come out about 2 to 3 weeks later I washed the vehicle and went straight to the “stain” I saw on the hood and looks as if it is rusting now. I went to the dealer again to show them and they said to set up an appointment for their body shape to look at it. I brought the car in and found multiple other areas with the same issue especially on the roof. Body shop gave an estimate and was sent to chrysler, Chrysler denied the repairs to the vehicle. At this point I don’t want the car repaired I want a replacement, service manager calls me back and says they wanted to show it to a body shop and I told them it was already done and claim to chrysler was denied. So now a representative is involved and the rep. Says to have the car detailed (out of dealers pocket) to fix it. I know it is not going to fix it because it looks like they clear coat is peeling from inside out due to this “rail dust” as they claim. Any input on my situation.
                      Leased vehicle in july so it’s been about a month now.


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