Lemon Law Blog

Driving a Chevrolet Cruze?  Check your coolant levels because it appears that there may be a problem.  Forums are popping up discussing the issue and we recently opened a claim where the car has been in the shop for over six weeks for a coolant leak because parts are unavailable.   In another situation, a consumer is complaining of coolant leaking into the car.

If you smell coolant or see a puddle under your Chevrolet Cruze, it is essential that you get to a General Motors authorized dealership as soon as possible to have the issue diagnosed and fixed.  Make sure that after your car is repaired, you receive a detailed invoice which outlines the problem, the fix, the mileage and the days out of service.  If a part is on back order or the problem continues to occur, you should look into your rights under State Lemon Laws and Federal Warranty Law.  You could be looking at a complete repurchase or a new vehicle and legal help is completely free.

For more information on your rights under the Lemon Law if you are dealing with a Chevrolet Cruze coolant leak, contact an attorney in your state.  You can view a list of Lemon Law attorneys by clicking here.

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An interesting article today in AOL’s automotive section sparks a debate we have seen many times over the years.  A consumer starts to encounter problems with their engine.   The car starts to sputter, the service engine soon light comes on, and then all of a sudden, the distressed driver finds himself stuck in the middle of a busy highway.  He has his car towed to the dealer.  After all, he is under manufacturers warranty and therefore there should be no issue with the car being fixed, right? 

Wrong.  The dealer blames the problem on engine sludge and asks to see the driver’s oil change receipts confirming that they have cared for the car as outlined in the owner’s manual.  Fear starts to set in the driver’s face.  He doesn’t remember if and when he got his oil changed.  Perhaps, he went to a franchise, but when and how many miles were on the car?  Did he take it to his mechanic?  Did he change the oil himself?  Before he knows it, the consumer is socked with a repair bill in the thousands and there is nothing anyone can do about it, including us.  Why?  because the consumer did not keep proof that he fulfilled his responsibilities.

Now more than ever, as manufacturers continue to look at the bottom line, it is imperative that you keep records of all maintenance.  There is nothing wrong with going to Jiffy Lube or Grease Monkey but hold to those receipts; do not discard them with the egg mcmuffin wrapper from the sandwich you enjoyed in the waiting room. Those receipts outline the date and mileage of the service.  If you choose to change the oil yourself, you want to keep the store receipt and the proof of purchase, as well as keep a written log. 

If you have proof that you have covered all of your responsibilities and the manufacturer still is not covering the repair under warranty, that is where we step in.  We have represented many organized drivers in these types of breach of warranty claims and manufacturers have no idea what hit them!

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We are seeing an increase in the number of Ford F Trucks cases recently, especially with coolant and oil problems. If you have brought your truck in for these problems, you are not alone. Check your VIN#. Many of those vehicles affected have a P as the 8th letter of their VIN#. If you find yourself going back and forth to the dealer with this problem, please contact us either by e-mail or call us at 1-800-LEMON-LAW (1-800-536-6652). We can help.

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