Lemon Law Blog

An important defect alert to report–we are receiving calls from Chrysler Town & Country drivers who are left stranded with a problem that mechanics cannot seem to diagnose.  Most of these calls are coming from folks who own 2010 models.  The driver will experience  a slight click and then, the entire van will shut down with no warning.  A quick search on the internet reveals that this is a serious concern among drivers.

Sadly, this is an intermittent problem which means service advisers may not be able to duplicate the situation.  Offer to go on a test drive with your service adviser so they can get an understanding of what is happening.  Even if they cannot duplicate the problem, make sure that you receive a repair invoice that outlines the mileage and the complaint.  Also inquire about an auto pilot, which would record the codes if and when the car stalls in the future.  These codes enable the service department to figure out a proper fix.  Lastly, when you are in this situation, use your phone to take a quick snapshot of the dash immediately after you restart the vehicle.  Save these pictures as they can be helpful.

Once you are in three times for this problem, please contact us at 1-800 LEMON  LAW (1-800-536-6652) or send us an e-mail.  We will be glad to discuss the situation with you and figure out if and how we can help. This is a serious problem that should not be taken lightly. 

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We are only on the eighth day of December, but so far 82 distressed drivers have received much needed remedy this month thanks to 1-800 LEMON LAW , including:

2010 Nissan Altima — BRAND NEW VEHICLE–Cincinatti, OH

2008 Volkkswagen EOS — COMPLETE REPURCHASE–Cheltenham, PA

2007 Cadillac Escalade purchased used with 26,000 miles — $5000 cash plus they keep their car — Pittsburgh, PA

2008 Infiniti QX56 — BRAND NEW VEHICLE — Lansdowne, PA

2009 Chrysler Town & Country — COMPLETE REPURCHASE — Mount Wolf, PA

2010 Buick Lucerne — COMPLETE REPURCHASE — Morristown, NJ

2008 Chevrolet Avalanche with 36,300 miles — $4,750 cash plus they keep their car — Hammonton, NJ

2011 Hyundai Sonata — BRAND NEW VEHICLE — Churchton, MD

2010 Lexus RX350 — COMPLETE REPURCHASE — Hanscom AFB, MA

2011 Jaguar XF with allignment issues — $5,500 cash plus they keep their car — Harrisburg, PA

2010 Jeep Patriot — COMPLETE REPURCHASE — Lewisburg, PA

2008 Saturn Outlook with 24,000 miles — $5,500 cash plus they keep their car — Collierville, TN

2004 Audi A4 with 61,000 mikes –$4,000 cash plus they keep their car — Dillsburg, PA

2009 Land Rover Range Rover Sport — $4,875 cash plus they keep their car — Glenolden, PA

2008 Chevrolet Silverado with 25,000 miles (tried to fight GM on their own & got nowhere)– $4,000 cash plus they keep the car–Cleveland, OH

2007 Subaru Impreza with 87,000 miles — $3,500 cash plus they keep their car — Greensburg, PA

2008 Ford F-150 with 45,000 miles — $4,000 cash plus they keep their truck — Turnersville, NJ

2009 Buick Lacrosse — $5,200 cash plus they keep their car — Felton, DE

2008 Saturn Vue purchased used — $3,750 plus they keep their car — Riverside, NJ

2008 Buick Enclave with 44,000 miles — $6,000 plus they keep their ca r– Wintersville, OH

2010 Mazda 6 — $6,500 cash plus they keep their car — Harrisburg, PA

2008 Saturn Vue with 51,000 miles — $4,500 cash plus they keep their car — Belleville, MI

2009 GMC Sierra (problems fell right outside of Lemon Law, wasn’t sure they had a case) $6,000 cash plus they keep their vehicle — Pittsburgh, PA

2007 Mazda CX7 with 82,000 miles (engine problems started at 50,000 miles) — $7,500 cash plus they keep their car– Andrews AFB, MD

2008 Buick Enclave purchased used _- $5,750 cash plus tehy keep their car — Egg Harbor City, NJ

2008 Lambourghini Murcielago — COMPLETE REPURCHASE — Manalapin, NJ

If your car is in the shop more than it’s on the road, join the more than 55,000 consumers who have let Kimmel & Silverman help them on the road to recovery.  There is no cost and no risk.  If you would like to see if you are entitled to remedy under State or Federal Laws, call us at 1-800 LEMON LAW (1-800-536-6652) or e-mail us.  You have nothing to lose–except your lemon!

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We love when the mail brings us thank you cards and this one was especially special. When Mr. & Mrs. V contacted us regarding their 2008 Chrysler Sebring convertible and problems with their top staying shut, they were getting ready to file a claim with the New Jersey Attorney General’s office.  They were scared, and rightfully so, knowing that if they lost, the decision was binding and they would have lost all of their rights.  They opted to drop that case and let lemon law lawyer Bob Silverman represent them completely free under the fee-shifting provisions of the New Jersey Lemon Law.  They received a FULL REPURCHASE, including taxes, tags, finance charges, and down payment.

They wrote the following:

Dear Mr. Silverman:

Our heartfelt thanks to you and your staff for taking on our case with Chrysler.

After almost 6 months of being abused by them, it was truly a Godsend that we contacted you and you immediately took charge with professionalism and compassion.  It it wasn’t for you, we probably would have been eaten alive and lost everything, instead of getting our settlement which was justly due to us.

If anyone is stuck with “a lemon” as we were, they would be a fool not to cotnact you.

Again from the bottom of our hearts, thank you, thank you, thank you.

With sincerest gratitude,

Mr. & Mrs. Charles V.

For almost 20 years, Kimmel and Silverman has been helping distressed drivers and our representation is completely cost-free.  If you have a lemon law question, please do not hesitate to call us at 1-800 LEMON LAW (1-800-536-6652), fill out our Get Rid of Your Lemon form, or send us a note.

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It’s time again for us to provide a roundup of recent refunds, repurchases and replacements.  Under the State Lemon Laws and the Federal Magnuson Moss Warranty Act, all of our clients receive completely cost-free legal help, with the manufacturers covering the legal fees ON TOP OF what our client receives.  We are very proud of our efforts and encourage you to reach out to us at 1-800 LEMON LAW (1-800-536-6652) or via e-mail  if you think your vehicle may qualify for remedy.   Here we go….

2008 Dodge Dakota, Replacement Vehicle  — Newark, DE

2008 Audi A5, $6,500 cash plus client keeps their car — Jenkintown, PA

2009 Chevrolet Impreza, Replacement Vehicle — Telford, PA

2007 Hyundai Santa Fe, $5,000 plus client keeps their car — Cranbury, NJ

2008 Volkswagen Rabbit, Complete Refund — Greenwich, CT

2008 Buell Blast Motorcycle, Replacement Bike — Aberdeen, MD

2009 Infiniti G37, Complete Refund — Randolph, NJ

2007 Cadillac Escalade (70,000 miles), $5,500 cash plus client keeps their car — Bloomfield, NJ

2008 BMW 5-series, Replacement Vehicle — Perrysburg, OH

2008 Chrysler Sebring, Complete Refund –Somerville, MA

2008 Ford Ranger, $8,000 cash plus client keeps their car — Spring Grove, PA

2008 BMW 335i, $18,500 cash plus client keeps car and receives 7 yr/100k extended warranty- West New York, NJ

2008 Ford F250, $5,000 cash plus client keeps their truck — Rome, NY

2009 Honda Accord, Replacement Vehicle — York, PA

2009 Chevrolet Silverado, Replacement Vehicle — New Galihee, PA

2007 Audi Q7, Replacement Vehicle — Middletown, DE

2007 Pontiac G6, Complete Refund — Oceanside, NY

2008 Jeep Patriot, Complete Refund — Uniontown, PA

2005 Land Rover Range Rover, $6,500 cash plus client keeps car — Richboro, PA

2009 Dodge Challenger, Complete Refund — Brick, NJ

2008 Jeep Liberty, Complete Refund — Clarksville, PA

2008 Smart Car Cabriolet, Replacement Vehicle — Findlay, OH

2007 Hyundai Entourage, Complete Refund — Holbrook, NY

2006 Suzuki Forenza, Complete Refund — Elkins Park, PA

2009 Volvo S80, $7,500 cash plus client keeps their car — Frederick, MD

2008 GMC Arcadia, $5,000 cash plus client keeps their car — Boston, MA

2007 Toyota Camry, Complete Refund — Pikesville, MD

2008 BMW 335i, Replacement Vehicle — Old Bridge, NJ

2007 Mercedes Benz ML320, Complete Refund — River Vale, NJ

2009 Mazda 6, $6,500 cash plus client keeps their car — Elizabeth, NJ

2009 Audi A5, Replacement Vehicle — Hamilton, NJ

2008 Jeep Wrangler, Complete Refund  — Pisacataway, NJ

2009 Audi S5,  Replacement Vehicle –Boston, MA

2008 Mazda CX7, $5,000 cash plus client keeps their car — Monroeville, PA

2008 Dodge Ram, Complete Refund –Rural Valley, PA

2007 Moto Guzzi Motorcycle, Complete Refund — Flemington, NJ

2007 Chevrolet Silverado, $6,850 cash plus client keeps their car –Brooklyn, NY

2007 Jeep Compass, Complete Refund — Lancaster, PA

2008 Chevrolet Avalanche, $8,000 cash plus client keeps their SUV — Oliver, PA

2007 Hyundai Veracruz, Replacement Vehicle — Glassboro, NJ

Driving a lemon?  Join the more than 60,000 distressed drivers who have made the call to 1-800 LEMON LAW!

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As you can expect, of the hundreds of calls and e-mails we receive each week at 1-800 LEMON LAW headquarters, we frequently see the same thing happening to consumers over and over throughout a variety of States.  Here are some defects we are seeing regularly among our clients.  (Keep in mind we are not saying everyone who purchases these cars will have these problems; we are just seeing a trend among our cases.)

Jeep Patriots continue to have massive water leak problems, as do GMC Acadias, Buick Enclaves and Saturn Outlooks.

Ford F-Trucks have diesel problems, resulting in check engine lights, black smoke and stalling among other issues.

BMW models ending in 35 seems to be suffering from fuel pump failure.

Have a Volkswagen EOS?  Having a problem getting the top up and down?  You are not alone. More and more VW claims are coming in with this issue.

Squeak, squeak, squeak go the brakes on Honda Accords.

We are seeing a lot of alignment issues with Toyota Camry and Lexus models.

In most Chryslers, especially the Town and Country and 300 models, we are seeing transmission shuttering.

Finally, the Dodge Grand Caravan sliding doors are causing massive headaches for many of our clients.

Kimmel & Silverman prides itself on having three full-time ASE certified mechanics who work on our clients’ behalf to review and research automotive defects.  If you are having a continuing problem with your car, chances are we have heard about it.  Feel free to contact us through our website or by calling 1-800 LEMON LAW (1-800-536-6652).

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This Summer, the 1-800 LEMON LAW phone lines are abuzz with folks who are suffering with faulty convertible tops, most notably with the new hard top models — the Chrysler Sebring, the BMW 335,  the Volvo C70 and the Volkswagen EOS.  If you are suffering with continuous problems with your convertible top, please know that the defect does represent a significant non-conformity that affects the use, value and safety of the vehicle, and State Lemon Laws and Federal Warranty Laws are here to protect you.  It is especially important that you pick up a warranty repair invoice each time you take your car in for service.  These invoices specifically identify the problem the consumer is complaining of, the amount of the days that the car was in service, a detailed explanation on how the problem was fixed, and a list of all the components replaced in the vehicle.

We have noticed that there are certain potential convertible clients who are NOT receiving repair tickets each time they bring their car in, either because they are told a repair ticket is open or the part is on back order (particularly frustrating during the season you use the convertible the most.)  Try not to take that for an answer and firmly request proof of your repair visit.  If you get nowhere, start a log with the the date, mileage and details of each visit.  This information will help a great deal when it comes time to file a claim.

If you have any questions about your convertible, fell free to drop us a line or call us at 1-800 LEMON LAW (1-800-536-6652).

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