An important defect alert to report–we are receiving calls from Chrysler Town & Country drivers who are left stranded with a problem that mechanics cannot seem to diagnose. Most of these calls are coming from folks who own 2010 models. The driver will experience a slight click and then, the entire van will shut down with no warning. A quick search on the internet reveals that this is a serious concern among drivers.
Sadly, this is an intermittent problem which means service advisers may not be able to duplicate the situation. Offer to go on a test drive with your service adviser so they can get an understanding of what is happening. Even if they cannot duplicate the problem, make sure that you receive a repair invoice that outlines the mileage and the complaint. Also inquire about an auto pilot, which would record the codes if and when the car stalls in the future. These codes enable the service department to figure out a proper fix. Lastly, when you are in this situation, use your phone to take a quick snapshot of the dash immediately after you restart the vehicle. Save these pictures as they can be helpful.
Once you are in three times for this problem, please contact us at 1-800 LEMON LAW (1-800-536-6652) or send us an e-mail. We will be glad to discuss the situation with you and figure out if and how we can help. This is a serious problem that should not be taken lightly.