Lemon Law Blog

CBS3 Consumer Reporter Jim Donovan reported today on the 2008 Car Complaint Index.  You can catch his very informative report, featuring lemon law lawyer Craig Kimmel, by clicking here.

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This year, we have handled numerous lemon law claims with regards to the Jeep Commander (#6 on this year’s car complaint index) and the Pontiac G6.  Now comes word from consumer affairs.com that NHTSA, The National Highway Traffic and Safety Administration has opened a preliminary investigation which could lead to a recall of 136,444 Commanders and 176,968 Pontiacs.

Jeep Commander drviers have been complaining of stalling incidents with simultaneous loss of lighting systems including headlamps. NHTSA has also received 19 complaints of power steering from Pontiac G6 drivers with two incidents resulting in accidents.

If you find that you are experiencing problems with your Jeep Commander or Pontiac G6, it’s very important to keep all of your reapir invoices and keep a log when you are experiencing problems.  If you bring your car in the shop three or more times, you could be entitled to significant remedy under State or Federal Law.  Feel free to contact us or call us at 1-800 LEMON LAW (1-800-536-6652).

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Attention Pennsylvania Comcast viewers:

Lemon Law attorney Craig Thor Kimmel will discuss the 2008 Car Complaint Index on Comcast Newsmakers.  The program is seen on the CNN Headline News channel at the following times:

Wednesday 6/11 at 8:25 am and 4:25 pm

Thursday 6/12 at 7:25 am and 3:25 pm

Friday 6/13 at 6:25 am, 2:25 pm, and 10:25 pm

Saturday 6/14 at 5:25 am, 1:25 pm, and 9:25 pm

Sunday 6/15 at 4:25 am and 12:25 pm

Monday 6/16 at 3:25 am and 11:25 am

Tuesday 6/17 at 2:25 am, 10:25 am, and 6:25 pm

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We are very proud of our website. Since it’s inception over ten years ago as the first site dealing specifically with lemon law and breach of warranty rights, we have provided information to more than 20 million visitors.  We have been recognized by many organizations for providing comprehensive and useful information to both distressed drivers who already have a lemon car and potential car-buyers who are looking to buy a car without being taken for a ride.

That being said, it often surprises us when folks reach out to us for assistance and information, and then proceed to tell us that they think they will be able to handle it on their own through the dealership.  That would be okay–if the dealer was the defendant, but they are not.  In most cases, dealerships have NO authority to offer a consumer a buy back or an MSRP to MSRP swap (not a trade, but a swap). In addition, most consumers have

**NO access to the manufacturer’s legal counsel.  Sure, you can call the customer service hotline and receive a case number, but what does that mean?  And, who are you talking to on the other line? In most cases, this is a pacifier.

**NO true knowledge of the last chance letter we frequently see on websites. Consumers should not send a last chance letter on their own.  Why are you only giving the consumer one last chance to fix the problem, when there is no guarantee that you will get a new car or buyback.  This is a law; it is not a guarantee.  Plus, you are creating a hostile environment between you and the dealership.  You need to speak to a lawyer first before issuing such a letter. 

**NO access to technical service bulletins, recalls, or case study to determine if the problems you are experiencing are common among the masses.  Plus, law firms offer ASE-certified experts who will write expert reports on cars and their conditions–at NO COST TO THE CONSUMER.

**NO ability to enforce the Magnuson Moss Warranty Act.  Yes, dealers are required to discuss the Lemon Law with you when you purchase a car.  But, if your problems fall outside the lemon law provisions, ask them about the Mag Moss and they will stare at you like you are speaking another language?  Do you think the dealer is going to offer you thousands of dollars to reflect the diminished value of the car? No and they are not required to.  If you have a car with 50,000 miles on it, what can a dealer do for you?  An oil change, a monthly payment, at the most an extended warranty, but you are entitled to SO MUCH MORE.

Our goal is to educate you about your rights so that you will enforce them if you need to.  However, the beauty of these laws is that they offer provisions which put you on EQUAL FOOTING with the billion-dollar manufacturers?  These provisions provide completely free legal help, either through us or another Firm.  Take advantage of them.  Let those who are more knowledgeable help you.  I can’t tell you the number of folks who tried to do this on their own, failed, and then virtually voided their rights.  If you are going to fight, make sure you have someone in your corner who knows how to battle. OK, I’m stepping off my soapbox now.

A quick programming note for viewers in the Delaware Valley–Craig Kimmel will be discussing the 2008 Car Complaint Index and the Center for Auto Safety’s Best Bets tonight on the Fox 29 News at 5.

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Lemon Law Lawyer Craig Thor Kimmel will be discussing the 2007 Car Complaint Index live on “Your Morning,”  Tuesday at 7:30am on CN8, The Comcast Network.

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If you live in Philadelphia or the surrounding areas, catch K&S Lemon Law Attorney Craig Thor Kimmel discussing the 2007 Car Complaint Index on Comcast Newsmakers all this week. Tune into the CNN Headline News Channel at the following times:

Wednesday7/25/2007
6:25 AM
2:25 PM

Thursday7/26/2007
5:25 AM
1:25 PM
9:25 PM

Friday7/27/2007
4:25 AM
12:25 PM
8:25 PM

Saturday7/28/2007
3:25 AM
11:25 AM
7:25 PM

Sunday7/29/2007
2:25 AM
10:25 AM
6:25 PM

Monday7/30/2007
9:25 AM
5:25 PM

Tuesday7/31/2007
8:25 AM
4:25 PM

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